# FlexFacts Participant Mobile — user reviews > 39 indexed App Store user reviews of FlexFacts Participant Mobile by FlexFacts, rated 4.70/5 from 3,948 ratings. - Source: https://appshunter.io/ios/app/flexfacts-participant-mobile/id694045394/reviews - App overview in markdown: https://appshunter.io/ios/app/flexfacts-participant-mobile/id694045394.md - Rating breakdown: 5★ 3,495 · 4★ 195 · 3★ 75 · 2★ 37 · 1★ 146 ## What do users think of FlexFacts Participant Mobile? Overall sentiment: negative **Pros** - 👍 User-friendly - 🚀 Easy to submit claims - 💡 Helpful for managing flex accounts - 🔒 Secure login options **Cons** - 🐛 Technical difficulties with app functionality - 🤔 Unclear account information and balances - 🤬 Poor customer service and lack of responsiveness - 🤯 Confusing and unintuitive user experience **Commonly reported bugs** - Reimbursement claim submission issues - Login and sign-up problems - Inconsistent app functionality **Most requested features** - Multilingual support - Ability to update direct deposit information - Improved claims tracking and status updates - More transparency around account details ## Newest reviews (12 of 39) ### 4/5 — Wish the UI was just a little different for HSAs *2026-08-04, version 26.05.01* This app is fine for me except that all I have here is an HSA account. I was expecting to see the current balance as the main information for this type of account, but instead I see just “contributions” and “IRS limit”. To see the current balance I have to tap “view more” and then “details”. I just want to quickly see the current balance; I will only ever be in a time crunch when I am looking for the current balance to see if I can pay for something with this account. All other information can be slightly more hidden and require more digging around. For HSAs, can “total balance” or “cash available to spend” be displayed right on the main view underneath the contributions and limit info? That would be perfect ### 2/5 — Crashes while submitting claims *2026-04-02, version 26.02.00* I'ma pretty patient fellow, but it's Irritating needing to submit a claim for everything, even copays at the hospital. App keeps crashing just before the claim is submitted. Other than this error, app is functional and has nice features.. ### 2/5 — Why does card decline *2025-12-29, version 25.11.00* I can’t get to use my card to pay for my prescription it keeps declining so I have to pay out of pocket I ha the problem early in the and it was fixed then it started again ### 3/5 — Claim in process activity hard to find *2024-09-26, version 24.08.00* Very hard to figure claims that are being processed after they have been submitted. I am not sure why it is not an option or automatically displayed under activity ### 2/5 — App never fully functions *2024-08-02, version 24.05.00* Most links in app redirect to home screen or do nothing at all. The home screen often displays only the dispersed funds so far and not your balance. It does partially work sometimes, so that’s why 2 stars and not 1. ### 2/5 — Technical difficulty *2024-03-22, version 24.03.00* I’ve been trying to sign up in this app since I got this card in February , still haven't been able to , literally all you have to do is put in simple simple information and it's telling me that I'm not validated smh 🤦🏽‍♀️and all they do is give the runaround and transfer you to different people. ### 1/5 — Not a good app at all *2022-09-22, version 22.08.02* Not very good app. ### 1/5 — So difficult to sign up 👎🏻 *2021-07-27, version 19.0.0* So badly designed Should not that difficult to sign up 👎🏻 ### 4/5 — Just English *2020-12-26, version 15.0.1* Would be so much better if there were more languages then just English, perhaps Spanish and Chinese to start. ### 3/5 — Works ok, but... *2019-01-11, version 7.0* Every time you leave the app, it loses connection and you have to log back in. Kinda annoying, when having to copy passwords and such. ### 1/5 — Very difficult to get balance *2017-12-18, version 5.0* I can’t tell you the balance remaining. It says I’m contributing one amount any that is incorrect Very disappointed ### 4/5 — Easy to use *2017-09-12, version 5.0* Not very complicated to use the app & easy to submit claims for expenses. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rip off *2026-03-31, version 26.02.00* This does allow you to use the money taken from your check and use it in a timely manner for the monthly pass. I have $340 in the account and can’t access it!!!! ### 1/5 — Dishonest company and clunky app *2026-03-05, version 26.02.00* Absolutely horrible app and even worse customer services. It sometimes takes weeks for claims to be approved and that claim was only processed because I sent a follow up reminder. The customer agents refuse to be transparent with company policies. If a transaction is pended, don’t expect to receive a notification or email, you have to constantly check the app or website in hopes that you’ll catch if they require additional information. I once requested to speak with a supervisor and was simply told that I could just submit all claims directly to her. Why would they require participants to do extra submission steps instead of addressing the poor quality of customer support? ### 1/5 — cfo DWC&Howe *2025-12-24, version 25.11.00* I can never find what I am looking for.ADP is much better ### 1/5 — Reimbursement fails to work *2025-03-19, version 25.02.00* When trying to submit a reimbursement claim, after you choose how you would like you reimbursement, the app pushes you back to the previous page. I notified the company of this a couple weeks ago and it is still not working. ### 1/5 — Contact and direct deposit *2025-02-21, version 25.02.00* How can I see if you have the correct direct deposit info ? Or where do I change my bank? Is there a chat function ? How do I ask these questions ? There’s no option to ask on phone menu or here ### 1/5 — Customer Service *2024-02-08, version 23.11.00* This company is horrible! The customer service is no help and I get a different answer every-time I call. ### 1/5 — Customer Service Hangs up *2023-11-06, version 23.08.00* Customer service hangs up on you while you are waiting. You can not use the card everywhere even if it’s FSA approved. ### 1/5 — Time consuming. *2023-10-05, version 23.08.00* This app is way too slow!👎🏾👎🏾 ### 1/5 — I can’t use the card *2023-09-06, version 23.08.00* It’s the second time that I have this card and I can’t use this one I have this problem almost 3 months I call every day and nobody give me any answers ### 1/5 — Not Useful for Claims *2023-05-10, version 23.04.01* Claims submitted through the app are marked as pending, requesting additional information that is not even solicited during the claim process. It is not a fluid process and provides more friction than actual self-service. ## Most praised reviews (10 highest-rated) ### 5/5 — Fácil de usar *2026-08-24, version 26.08.00* Fácil ### 5/5 — FlexFacts app *2026-06-19, version 26.05.01* Excelente !! ### 5/5 — Please I prove pu bus usage. *2026-05-16, version 26.05.01* Please improve credit card use on public transportation and also update the transfers so we can see that we are not being doubly charged ### 5/5 — Fictionality *2025-04-04, version 25.02.00* It’s a beautiful app I love it. If I could improve anything I would work on making it more user friendly. I understand it now but it took me a while. ### 5/5 — Review *2024-07-23, version 24.05.00* This app is horrible and so is the customer service. You get the run around no information is valid. I requested an additional card because spouses are not in the same place at the same time. I was sent a Card that i CANT use for doctors visits or medications. I asked for information regarding the money we set aside and I can’t get a straight answer. I’ve been waiting well over 45 days for a supervisor to return my call and nothing !!! This is not reasonable nor acceptable. ### 5/5 — Easy to submit *2024-02-14* This is the first year I’ve put claims in. I was reimbursed in a timely manner. I only wish that I knew about this before. 6+ years, I’ve spent thousands out of pocket. Oh well. APP is great. Assistance is available if needed. ### 5/5 — Great way to manage your flex accounts *2019-05-03, version 8.1* The app is great for keeping up with all my flex spending accounts. Not only shows this year but prior years too. Easy to submit transactions for reimbursement - upload receipts with a picture. Super simple. Also you can set up thumbprint login which saves me from having to call in for a new password every few months when I remember to check in. ### 5/5 — User friendly *2019-02-22, version 8.1* I submitted a claim by snapping a picture of my EOB and got a reimbursement via direct deposit. That was quick! ### 5/5 — Flex App *2017-07-06, version 5.0* I love this app, and it was extremely easy to use. ### 5/5 — Very good app *2017-05-01, version 5.0* I find this app very useful in checking the current status and amount remaining in my account. I also like that I can see claims. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*