# FlexiRide — user reviews > 112 indexed App Store user reviews of FlexiRide by Moovit App Global LTD, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/flexiride/id1540992459/reviews - App overview in markdown: https://appshunter.io/ios/app/flexiride/id1540992459.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (11 of 112) ### 4/5 — Cheap and comfortable, but unreliable *2026-08-19, version 5.195.0* Honestly good value but only if you’re in no rush ### 2/5 — Availability *2026-07-27, version 5.195.0* When needed it’s never available, the option of booking it disappears. ### 1/5 — Unhappy *2025-10-02, version 5.177.1* Barely any services and often extremely late ### 1/5 — Your new drivers need proper training so I don’t need to wait for 35 minutes to get my booked servic *2025-09-27, version 5.149.1* This is so bad.. Your new drivers never on time… always 20-30 minutes late… I don’t book the to walk around.. I go to work and home.. I pay foul fare … deserve better service… old drivers are best but new drivers 0 stars rating very very upset ### 2/5 — Wait time too long *2025-09-12, version 5.149.1* wait time takes ages, i booked it to come at 4:26 it came at 4:41 I had to wait for 20 extra minutes. Not satisfactory. ### 1/5 — Bad *2025-07-06, version 5.149.1* Once again going to be over 15 late for pre booking. Ridiculous ### 1/5 — No a reliable service *2025-05-02, version 5.149.1* Terrible experience. No service at 2pm 3pm 4pm or 5 pm or anytime in between. ### 1/5 — Extremely Poor services *2025-04-30, version 5.149.1* I encountered with one of your drivers, Ashok G, operating the FlexiRide bus at around 4pm 03/3/2025 (BS07QY). Despite confirming my booking through the mobile app and selecting a specific drop-off location, I was informed by the driver that he could not drop me at my confirmed location. When I clarified that my ride had already been confirmed for that location, the driver insisted on dropping me at an alternative spot. His response was dismissive and rude, stating that if I was not satisfied, he would drop me back at the station instead. This unprofessional behavior caused unnecessary distress, and I was left feeling inconvenienced and disrespected. I request that the concerned authority look into this matter and ensure that appropriate action is taken. It is crucial that drivers adhere to the confirmed bookings and maintain a courteous and professional attitude toward passengers. I also recommend that your staff undergo additional training to prevent such incidents in the future. ### 1/5 — Very disappointing *2025-03-19, version 5.149.1* I recently moved to truganina near truganina shopping central place, i booked FlexiRide for Tarneit station for my job all weekday but I don’t get booking if nearby street someone doing booking than only I am getting but that also according to their time I don’t understand why they are saying that this bus is demand on service bus but in reality it’s not good option those who want to go tarneit station to catch train for job very disappointing, because of this I really facing lots of problem to reach my job. Hope I get that PTV bus stop soon near by me otherwise I have to leave my job and search for new job nearby. ### 1/5 — Extremely Poor services *2025-03-16, version 5.149.1* I encountered with one of your drivers, Ashok G, operating the FlexiRide bus at around 4pm 03/3/2025 (BS07QY). Despite confirming my booking through the mobile app and selecting a specific drop-off location, I was informed by the driver that he could not drop me at my confirmed location. When I clarified that my ride had already been confirmed for that location, the driver insisted on dropping me at an alternative spot. His response was dismissive and rude, stating that if I was not satisfied, he would drop me back at the station instead. This unprofessional behavior caused unnecessary distress, and I was left feeling inconvenienced and disrespected. I request that the concerned authority look into this matter and ensure that appropriate action is taken. It is crucial that drivers adhere to the confirmed bookings and maintain a courteous and professional attitude toward passengers. I also recommend that your staff undergo additional training to prevent such incidents in the future. ### 2/5 — We need more service *2025-02-14, version 5.149.1* When booking, flexi is not available and hence it keeps roaming for single person. There is a need for improvement because if someone is going to the same place where flexi is going then he should get it. I don’t get it very often. I have to walk for 54 minutes and my train leaves Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Never available *2026-07-27, version 5.195.0* When you can actually book they r great but VERY RARE can get one at a time required, I would rather an actual bus service so my kids can get to school but instead they have to walk 25min rain hail or shine ### 1/5 — Bad experience *2026-07-22, version 5.195.0* Terrible experience tonight booked bus 14 min wait time ok pick up address wrong cancel and rebooked wait time went to 44 min and wrong pick up address Arrived at correct pick up address and original bus was waiting ? Then was told to get of the bus and 2 other people in the same situation rang the contact number and told there’s nothing they could do as the system is ran form a other country and that world we live in was answer l was given this is not the first time this happened I look forward to hearing your reply . Thanks ### 1/5 — Can’t believe they have managed to make something this bad *2026-07-15, version 5.195.0* HORRIBLE ### 1/5 — Flexibus *2026-07-06, version 5.195.0* Could wait more then 2 mins especially when your schedule doesn’t align with trains and then the next one isn’t for 25 minutes-45 mins away ### 1/5 — Disappointed *2026-05-12, version 5.177.1* I booked 11 hours ahead of time. Been waiting for ages at my point of origin. Then my rides kept on postponing. Then it did not arrived. Then it was cancelled. And I just received a noticed that I missed because I wasn’t in my location pick up. When in fact I’ve been waiting there 10 minutes ahead of my scheduled pick up. I monitored the bus . It never came to my area. So disappointed. ### 1/5 — Booking not accurate *2026-04-27, version 5.177.1* I booked for a flexiride, no dramas - bus came on time like it said it would, however the driver didn’t have my name in the system but the bus was reserved for someone else but for the same bus? The driver was also confused and so I need to wait for another 20 mins for another bus and hope my name comes? If this app isn’t ready take it down and do some more test before you release it to the public. ### 1/5 — Cancelled rides *2026-04-01, version 5.177.1* Service has been good but when you cancel a ride and say the next one is 80 minutes away this is totally unacceptable!! Walked home after a major op. Not happy to say the least!! ### 1/5 — booking *2026-03-29, version 5.177.1* Dificult to book rides ### 1/5 — SUCKS *2026-02-19, version 5.177.1* TIMING IS CRAZY I booking it for 3:40 and finally got on at 4:30 making me wait for a whopping 50 MINUTES it’s actually so bad and never take it in the mornings you will guarantee you will be late SOMEONE FIX THIS ### 1/5 — Poor bus service and customer service *2025-12-28, version 5.177.1* Never come on time. I am using from 2 years always had issues with app and the customer service is very poor they didn’t pick the call when we call. Even they sound link they don’t care they just listen and didn’t do anything vet frustrating. Due to this I have missed my train ample of time, because of this late for my work. I hope they read this and try to improve ## Most praised reviews (10 highest-rated) ### 5/5 — Always late *2026-08-13, version 5.195.0* Appt still not working properly, bus late today for next connections. What’s happening?? ### 5/5 — Good service, punctual, quick. Thank you! *2026-08-11, version 5.195.0* Good service, punctual, quick. Thank you! ### 5/5 — FlexiRide *2026-07-13, version 5.195.0* Map trace to find how far not working when updated ### 5/5 — Flexiride *2026-07-13, version 5.195.0* I am so pleased with flexiride they picked me up near my house and dropped me at my destination since I had an appointment I was pressed for time but flexiride got me there on time thank you so so much ### 5/5 — Love it! *2026-04-21, version 5.177.1* So handy. A game changer! ### 5/5 — Thank you for the service *2025-10-22, version 5.177.1* The app does have occasional timing glitches, but the local bus drivers in my area are nothing short of amazing. Traveling around Croydon, Chirnside Park, Mooroolbark, and Lilydale is made so much better thanks to their hard work and dedication. I’m so thankful for the service they provide to our community. Big thanks to the app team and all the bus drivers out there! 🩵 ### 5/5 — Professional and excellent service *2025-09-23, version 5.149.1* Team is very professional. FlexiRide service app is easy to navigate and the service provide by the team gives seamless experience in the daily commute. ### 5/5 — Thank you for the service *2025-07-31, version 5.149.1* The app does have occasional timing glitches, but the local bus drivers in my area are nothing short of amazing. Traveling around Croydon, Chirnside Park, Mooroolbark, and Lilydale is made so much better thanks to their hard work and dedication. I’m so thankful for the service they provide to our community. Big thanks to the app team and all the bus drivers out there! 🩵 ### 5/5 — Good service, punctual, quick. Thank you! *2025-07-07, version 5.149.1* Good service, punctual, quick. Thank you! ### 5/5 — Not good serivce *2024-11-01, version 5.149.1* Number 5 Serivce not good。Didn't reach the destination。Very not good! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*