# FlexiRoam eSIM & Data Plans — user reviews > 450 indexed App Store user reviews of FlexiRoam eSIM & Data Plans by Flexiroam Sdn Bhd, rated 3.50/5 from 247 ratings. - Source: https://appshunter.io/ios/app/flexiroam-esim-and-data-plans/id1084265472/reviews - App overview in markdown: https://appshunter.io/ios/app/flexiroam-esim-and-data-plans/id1084265472.md - Rating breakdown: 5★ 129 · 4★ 22 · 3★ 12 · 2★ 12 · 1★ 72 ## What do users think of FlexiRoam eSIM & Data Plans? Overall sentiment: neutral **Pros** - 👍 Great customer service - 🚀 Excellent connectivity - 💡 Convenient eSIM option - 🌍 Worldwide coverage - 💰 Affordable pricing **Cons** - 🐛 Connectivity issues in some countries - 🔧 Setup and activation difficulties - 📉 Declining value for money - 🔍 Lack of transparency on data usage - 🤖 Poor responsiveness of AI-based support **Commonly reported bugs** - App crashes and freezes - Activation failures and lost data plans - Inconsistent network connectivity **Most requested features** - Improved app stability and user experience - More detailed data usage tracking - Expanded country coverage - Easier account management and eSIM transfers ## Newest reviews (13 of 450) ### 4/5 — Excellent help desk *2026-04-09, version 6.0.7* As a first time experience with FlexiRoam I am incredibly impressed with their responsiveness to a loading issue I had with my eSIM. The chat session via WhatsApp was clear, quick and very helpful. ### 4/5 — Best app affordable Plan & great support. *2026-03-30, version 6.0.7* I am using for last 4-5 years & frequent traveler. In-flight connectivity FlexiRoam plan s cheapest compare to others. Support team very professional quick in solving the issues. Global plan is also good too. There partnerships with Mastercard is icing on cake. Who ever use Mastercard in Asia region recommends to use. Many leading banks offer with 1-5 Gb free date while roaming via FlexiRoam. ### 3/5 — Good but not competitively priced *2025-11-07, version 5.0.8* The service is just as good as any esim, and the customer service has been helpful. But they are far more expensive than other esims. Try Airalo ### 1/5 — SIM didn’t work in Philippines *2025-10-23, version 5.0.7* Landed in Philippines and turned on my eSIM and no service. I activated the plan prior to leaving Melbourne. Ended up purchasing an expensive local SIM at the airport. Will never use this service again! Cannot unsubscribe from their mailing list. The hyperlink is not clickable. ### 1/5 — Wish I could give 0 stars *2025-09-24, version 5.0.6* By far the worst app I’ve used, get one of the other eSIM apps they ar much better ### 4/5 — Mastercard redemption activated then blocked *2025-07-30, version 5.0.2* Been a customer for years without problem. After recently redeeming and activating this year with the SAME account details, they blocked my account and demanded a copy of my passport due to supposedly 'inconsistencies in account details'. No other esim providers have ever asked for a passport. Update: Thank you to Aqilah for reinstating my account. Sim working ### 1/5 — Almost a scam *2025-07-26, version 5.0.2* Worst esim app ever. Worst customer service ever. Go to Nomad! ### 4/5 — Support *2025-07-10, version 5.0.2* Great support. Help was available immediately and all issues resolved within minutes. Well done ### 1/5 — Garbage app *2025-07-01, version 5.0.2* I have one of the supported credits cards that includes multiple free 1GB data plans but this trash app suspended my account for no reason, like so many other people have complained. Uninstalled this junk app. There’s so many better other eSIM apps. ### 1/5 — Non Refundable Sims *2025-06-28, version 5.0.2* Be cautious before you purchase. I requested a refund because I bought an actual SIM card instead of an ESIM. I was then told it was a legitimate purchase and sent a copy of terms and conditions. ### 1/5 — Does not work in many countries *2025-06-25, version 5.0.2* Waste of time ### 1/5 — Not a great company to deal with *2025-06-15, version 5.0.2* I used FlexiRoam as part of a promotion for getting free e-sim and I used the services a few times. Service was decent until the company stopped suspended my services without notification. Despite me providing all the information they requested, I stopped when they asked for a copy of my passport. Whatever system they have to detect fraud is not working as they just lost a customer. ### 1/5 — This company randomly blocks accounts without giving reasons. Don't recommend using it. *2025-06-02, version 5.0.2* This company randomly blocks accounts without giving reasons. Don't recommend using it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk app - waste of time *2026-08-29, version 6.0.13* My credit card includes free FlexiRoam eSIM with data so I downloaded it. It didn’t work in any of the destinations I went to. Completely useless. I had to pay for international roaming with my carrier because FlexiRoam failed. On top of that, I received notifications all throughout the days offering awful “deals.” A product that doesn’t work and spams you is a scam in my eyes. Don’t waste your time like I did. Use Nomad or something more reputable. There’s a reason FlexiRoam has awful reviews. It’s because it’s awful. ### 1/5 — Not able to have data *2026-08-29, version 6.0.13* I follow step by step the installation guide and never had data and it did tell me it was connected to Orange signal but nothing ever happened ### 1/5 — Awful *2026-06-26, version 6.0.12* Activate it the plan two days ago, and couldn’t install the esim, support via WhatsApp kept telling me the escalated the case. I’m glad it was the mastercard promotion so I didn’t lose money ### 1/5 — Ridiculously expensive now *2026-04-12, version 6.0.7* I’ve been using FlexiRoam for years - their prices and service used to be good. But now they have increased it 4 times. Absolutely terrible and not worth it anymore. I’m now using another app (Eskimo) that is MUCH CHEAPER and has 2 year validity. Very happy with it. ### 1/5 — Unusable *2026-03-14, version 6.0.7* I got a promotional plan with my credit card, but the me app didn’t let me activate my plan on the location and I couldn’t use it. I was of course connected to the internet that time, but the app was just throwing errors. Absolutely frustrating experience. ### 1/5 — App constantly refreshes not allowing login *2026-01-22, version 6.0.3* I tried to install and login but the app screen continuously refreshes before I can even type in login information ### 1/5 — Truly useless *2025-12-24, version 6.0.0* Did not work 2 years ago in 2023, got my money back only as wallet credit and still is not working today in December 2025. As in — the app simply won’t let you do anything. Can’t click through & there’s an annoying pop up that won’t let you do anything at all. A waste twice over. ### 1/5 — Terrible app and doesn’t work *2025-12-19, version 6.0.0* This app does not work you will have to press 2000 times for anything to open and I wouldn’t trust it with my money. ### 1/5 — False advertising *2025-12-13, version 6.0.0* Advertised FlexiShare in app and on their site. I purchased a plan only to find out that they no longer offered it. They would not offer a refund or a commensurate amount to the partner I wanted to share with. A complete waste of money. There are far better and cheaper options out there. Don’t waste your money on false advertising and poor customer service. ### 1/5 — Sign-in failed, support failed *2025-11-09, version 5.0.8* Sign-in failed with the message The password field format error, although my password met the requirements. Support failed: I’m trying to reach out to them the second day via their official support chat: no reply!! Although I have a few GBs of roaming internet via my Mastercard, I am deleting the app. Not recommending at all!! ## Most praised reviews (10 highest-rated) ### 5/5 — Consistent connection around the globe *2026-06-15, version 6.0.11* Overall happy with the app and service. I’ve tested in 6 different countries and always end up with a connection. Sometimes you need to manually select a carrier but that’s typical. Customer support is excellent when needed and watch for regular sales. ### 5/5 — Great Help *2026-05-23, version 6.0.11* I had a problem activating my eSIM - entirely my fault, but their help line was excellent, allowing even a Luddite such as myself to successfully regain data in a foreign land. ### 5/5 — Good but LTE *2026-05-19, version 6.0.11* Good and fast support. I needed help getting it installed. Service is LTE, not super fast but it does the job. Got free 5 days with my Mastercard. ### 5/5 — Review after using for quite sometime *2026-02-15, version 6.0.4* Excellent date coverage worldwide. As an airline pilot i have to travel to different destinations always. Flexiroam never disappoints. It is probably the cheapest in flight internet provider. Customer service was great when i had problem with connection. ### 5/5 — Servicio excelente *2025-12-19, version 6.0.0* Congratulations excellent service and promptly problem solved ### 5/5 — Really works, great customer service *2025-09-19, version 5.0.6* I travel extensively, and the data works is every country without fail (I have a global package). I also like that I can share my data with my family to their FlexiRoam account. The customer service is quick and really fast. Highly recommend ### 5/5 — Excellent customer support! Thank you Jess! *2025-09-03, version 5.0.6* Excellent customer support! Had some issues with a promotion and their customer support resolved it, helped me install the eSiM, and directed me on how to use the plans with the newly installed eSIM. Friendly, fast, and tru supportive in helping a newbie like me get started. Thank you Jess! ### 5/5 — Excellent Help Support *2025-03-14, version 5.0.2* I have been using this app for a while now, in various countries in Europe and North America. It has generally been quite easy to use, but on a couple of occasions when I had a problem, the online support has been great. Very quick responses, and clear instructions. I would recommend them! ### 5/5 — Phone change!! *2025-02-14, version 5.0.2* Great customer service. Used the WhatsApp and it was the best. I got my sim changed over to my new phone in about 20 mins. Service was the best. ### 5/5 — Problems with new phone *2025-01-27, version 5.0.2* Contacted chat and was connected with Jess. Jess told me that I had to remove the eSIM on the old phone and he would send me a new one. Quick resolution and didn’t have to wait hours for help. Well done FlexiRoam!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*