# FlexTires — user reviews > 72 indexed App Store user reviews of FlexTires by FlexShopper, LLC, rated 4.80/5 from 5,356 ratings. - Source: https://appshunter.io/ios/app/flextires/id1290388135/reviews - App overview in markdown: https://appshunter.io/ios/app/flextires/id1290388135.md - Rating breakdown: 5★ 4,866 · 4★ 278 · 3★ 96 · 2★ 32 · 1★ 84 ## What do users think of FlexTires? Overall sentiment: negative **Pros** - 🚀 Great service - 👍 Friendly and helpful staff - 💡 Convenient payment options - 🚀 Quick and easy approval process **Cons** - 🐛 Frequent app crashes - 💰 High interest rates - 🤔 Unclear payment policies - 👎 Poor customer service - 🤯 Confusing and inconsistent information **Commonly reported bugs** - App crashes during setup - Incorrect account balances and pending payments - Issues with processing payments **Most requested features** - Ability to change payment frequency - More transparency on fees and charges - Better communication from customer service ## Newest reviews (12 of 72) ### 2/5 — Good Idea - Poor Execution *2024-10-03, version 2.9.3* I was approved and my order is still currently under review two days later. No where on the app does it give an idea of how long the process takes but I was told it could take 20 minutes up to an hour. That clearly isn’t the case. There’s no way to cancel it either. ### 4/5 — Good app, slight glitch *2023-04-08, version 2.9.3* The app is a good app and moderately easy to use. I had a few issues with submitting my information causing an error message that lead to me having to contact Customer Service. I’m not sure if it was the internet connection as to why these issues occurred, nonetheless, both ladies were very pleasant and helped me through the process. I’ve used Flex (Shopper) Tire previously, this is my 2nd time using. ### 5/5 — Thanks *2022-12-01, version 2.9.3* Having FlexTires is a wonderful experience for me to have. It made everything convenient. ### 5/5 — Tires *2022-11-25, version 2.9.3* Love mavis ### 5/5 — Great App *2022-11-23, version 2.9.3* Aside from the great service this app is really well designed. Since I look at that from my point whatever team developed this app should be congratulated. My only criticism is when taking a screenshot with my ipad its a little hard to center. Other then that a Great App and Great service from Mavis. ### 2/5 — Runaround *2022-11-18, version 2.9.3* After 3 separate orders approved i finally got my number to pay Just strange that it was such a dropped ball situation ### 2/5 — Bad Customer service. *2022-10-27, version 2.9.3* They take out double payments and put my account in the negative all the time. When i called they said I would get a refund it’s been 2 weeks so i called about it. They told me the refund was denied. When i call they always tell me they don’t see an extra payment. ### 5/5 — Sean *2022-10-23, version 2.9.3* Excellent way if your credit is lacking ### 5/5 — Awesome *2022-09-21, version 2.9.3* Duane at Mavis tires and brakes supper nice and helpful. Smoking good deal. ### 5/5 — Thank you so much *2022-08-24, version 2.9.3* I applied for credit to buy tires today. Systems weren’t cooperating well together. I don’t know which system is installed at Mavis but my phone is an old iPhone 8. More need not be said there. When I called customer service to help resolve the mess I was handled with competence and kindness. I am grateful not only for good customer service from FlexTire, but also for the guys at Mavis going above and beyond expectations to help me. ### 5/5 — Tires *2022-07-06, version 2.9.3* Awesome service ### 5/5 — Saved me big time!! *2022-06-11, version 2.9.3* My tires were in desperate need of replacement and my credit not being great, I was afraid that I wouldn’t be able to get new ones. FlexTires made it simple and easy and now my kids and I are safe again!! Thank you FlexTires!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Ripoff *2025-11-10, version 2.9.3* Not only does the interest equal the original price but also the app is horrible and constantly crashes ### 1/5 — Interest rate is nuts *2024-12-16, version 2.9.3* I had an issue with my brakes around this time in 2023. And i had to set up a payment plan through flex shopper. If you don’t pay off the payment within a few months they have a 65% interest rate. Which added hundreds of dollars to my account. Recently, i finally get close to paying off my account and they added 2 more payments on my account. I called and asked about it but who i spoke to was hard to understand. He tried to explain the best he could but he had an accent I couldn’t understand. I was told i was being transferred to a supervisor but the call ended. I wish i had took a screenshot of the balance that my account was showing but I didn’t think this would be an issue. Please don’t get debt through this if you don’t have to. ### 1/5 — Reach out *2024-05-28, version 2.9.3* I applied and was arrived for $1,500. Booked my appointment to get my car worked on. When I went to check out I found out flex has denied my application. They did not bother reaching out to inform me or nothing. Now my car sits at this garage and the garage is adding extra charges per day ### 1/5 — worst service!! *2024-04-15, version 2.9.3* Nobody know anything, I paid of my leases and I still got charge twice!!! I happen one time and I gave anothe opportunity and it happen again, I don’t understand, when I call to find out one person gives me one amount, another person tell me another amount, another person say something else, nobody is organize and nobody know anything when is time for extra payment that I got charge ### 1/5 — Terrible customer service *2023-07-07, version 2.9.3* The guy at the tire shop that convinced me to sign up for this crap shoot company said it would be simple to call and get them to change payment frequency because it put me on weekly payments even though I’m the application I very clearly put I get paid biweekly then when I call they guy says apparently you have to jump through hoops to change the payment frequency and when told they should make sure they’re sales reps should be more knowledgeable on the matter he says “well they don’t deal with the contracts so they wouldn’t know” then why are they telling people lies about it if the “wouldn’t know” ### 1/5 — This company is Full of Liars *2023-03-04, version 2.9.3* My friend and I were having car problems and they were able to pay the bill and we had 90 day same as cash. First, they took funds out of my checking account and never sent me a notice or receipt for Anything. Then, when it came close to the 90 days, we were on the phone with a person who said her name was Alexa, that we would be able to call and get a seven day extension. I called and was told by a guy that was working, I would have to call them back the next morning, which would be a day after the 90 days. Well, I called for the extension and was told that they don’t do seven days extensions and there’s no one there by the name, Alexa. The lady also told me that I now have to pay $1100 instead of the $395 that was left. Well, we got in touch with a supervisor and this person was able to help us out with paying the $395 remaining balance. However, she also said that I have two pending payments and if I were to stop the payments, they’ll reopen the account and I would have to pay the full $1100. All day, I never had a pending payment for them until late at night and the payment wasn’t even pending in my account, AFTER they took the money from my friend’s account to pay them out. We’re NEVER doing business with them again and I HIGHLY Suggest that you don’t either !! ### 1/5 — Total Disappointment *2022-09-08, version 2.9.3* I would have left a half a star if available.Most people don’t need tires every 60 days so what they do is increase your credit after use BUT AFTER 60 DAYS CANCEL YOUR ACCOUNT IF YOU DONT ISE IT!!!! So why even start an account with them when you can directly apply at most stores ### 1/5 — App crashes on set up *2022-07-07, version 2.9.3* Downloaded and deleted within 24hours app crashes soon as you hit enter bank information, oh well, I’ll stick with Klarna and Affirm apps that actually work and allow debit/ Apple Pay instead of my bank account. How you know I wanna use one bank account for my payments, I might’ve wanted to use all 3 of my banks to pay tires off faster. ### 1/5 — Do not recommend *2022-04-02, version 2.9.3* I purchased a set of tires and wheels from tire discounters. They had to order in the wheels I selected and to do so I put $400 down. When they arrived I came in to store and wanted to use flex so I could do payments instead of it all coming out at once. I had to send over the a paperwork etc 3 different times and had to speak on the phone with someone each time with them telling me I needed to show proof of the $400 I had already put down. I had to keep going to the desk asking them to try and show the proof. I was there for a hour going back and forth with Flex and the employee at tire disc. Why Flex can’t speak with the company themselves to prove purchase or be able to scan it over instead of me taking pictures with my phone is beyond me. On the third try I was told they couldn’t do it because I had already put money down and it didn’t work that way. I was extremely frustrated. Luckily I was able to pay in full and it not be a problem but don’t rely on them if you aren’t able to. ### 1/5 — $$$$ *2022-03-31, version 2.9.3* Cost to high ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2023-07-13, version 2.9.3* I can actually speak to a U.S based agent. I was able to get tires on my AWD vehicle when I popped my tire for the first time ever and didn't have money to buy one tire, let alone TWO. ### 5/5 — Saved my life today. *2023-05-12, version 2.9.3* I love you guys so much, thank you for approving me! Now I can have a good meal tonight! Blessed! ### 5/5 — Pat s car *2023-03-20, version 2.9.3* Always there to help in a pinch ### 5/5 — C Moore *2023-03-01, version 2.9.3* Super easy and allows you to use the right way when in a pinch. Thank you! ### 5/5 — Mavis tires *2023-02-18, version 2.9.3* Made a reservation and was taken in for my service immediately. Staff was very friendly and courteous. Will highly recommend them to all my family and friends. ### 5/5 — Service *2023-01-25, version 2.9.3* Very friendly and helpful at Mavis in whitehall pa. ### 5/5 — Very Professional *2022-12-30, version 2.9.3* I came into Mavis after my car was stolen and I had to replace the spare. The people at Mavis were so understanding it made my bad situation so much better ### 5/5 — Mavis tires *2022-12-28, version 2.9.3* All the way from phone call to the service 5 stars all the way around I couldn't be happier. Mike is awesome he did everything he could to get me the best price.. ### 5/5 — Good job, very quick and easy *2022-12-19, version 2.9.3* Thanks guys for this offer 🫡🫡🫡🇺🇸🇺🇸 ### 5/5 — Impressive *2022-12-13, version 2.9.3* I’m impressed with the process and the kind professionalism of the agent. This has been a great experience and a life saver for me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-23.*