# FlixBus: Book Bus Tickets — user reviews > 883 indexed App Store user reviews of FlixBus by Flix SE, rated 4.80/5 from 90,481 ratings. - Source: https://appshunter.io/ios/app/flixbus-book-bus-tickets/id778437357/reviews - App overview in markdown: https://appshunter.io/ios/app/flixbus-book-bus-tickets/id778437357.md - Rating breakdown: 5★ 82,524 · 4★ 4,068 · 3★ 1,239 · 2★ 478 · 1★ 2,172 ## What do users think of FlixBus? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💡 Convenient mobile tickets - 👍 Comfortable buses - 👍 Affordable prices **Cons** - 🐛 Unreliable service and delays - 🔍 Unclear pickup/drop-off locations - 👎 Poor customer service - 🚫 Cancelled buses without notice - 🚫 Seats not as reserved **Commonly reported bugs** - App issues with payments and ticket booking - Inconsistent bus amenities (WiFi, charging, etc.) **Most requested features** - Better communication on delays and changes - More detailed route and stop information - Improved customer support channels ## Newest reviews (16 of 883) ### 3/5 — Adeel *2026-08-19, version 10.4.0* Drivers r really good, but management is worse ### 2/5 — Multiple credit cards didn’t work *2026-08-18, version 10.4.0* Wouldn’t take my credit card nor Apple Pay. Had to try multiple different cards. Ugh! ### 3/5 — Constant changes *2026-08-16, version 10.3.0* took a bus last year with zero problem but for some reason everything changes this year….. 2 booked trips abd both are have been changed constantly multiple times and has me in a row that shouldnt even exist! ### 3/5 — Apple Pay *2026-08-12, version 10.3.0* Attempted Apple Pay night before departure and payment would not go through. Payment worked in the AM, but I had to pay more. ### 1/5 — need a refund. *2026-08-10, version 10.3.0* me and my boyfriend had found this app from google and had seen great reviews so we thought we’d give it a go. we booked a holiday and used this app to book a bus to take us into brussels, we got to the station to get on the bus and we scanned the qr codes and it said the ride had been ‘cancelled’ when we’d changed the return tickets and not the departure tickets (these are the tickets which we were using). i then had to pay another £40 to go and get more tickets into Brussels which came out of the money we’d set aside to spend. i’m thoroughly disappointed that we’ve not had any communication from flixbus after messaging them to try and figure everything out. ### 2/5 — 86840 to Denver had multiple people try to bully me out of my windowseat - WOMEN DO NOT TRAVEL ALONE *2026-08-10, version 10.3.0* Not safe for WOMEN traveling alone unless you have a large male to keep people from bullying you out of your seat (especially if window seat). US0670, US0175s, US1200 and I had issues with people keeping me out of my seat in 3 out of 4 buses. I chose to bus across country because it’s better for the planet and half the price! “Guy” was very nice and helpful at the kansas city station location and helped me. But when i told customer service agent “sophia” at kansas city station that the man seated next to me on the US0670 felt like he was going to try something she just said “these things happen”. Thankfully i can catch a plane home. Will also be reviewing on greyhounds website. Do not recommend if solo woman. The Williams charter bus was nice and had no issues. Otherwise the drivers were generally nice and helpful. I do appreciate that i was able to speak with customer service but as a solo traveler it’s difficult because people do not respect seat assignments or women. ### 1/5 — Don’t bother *2026-08-09, version 10.3.0* Didn’t show up left me and a child overnight for hours no one wants to help at any point. Absolutely horrible. Had to pay twice and if I’m not refunded and compensated in some way I’ll escalate this a lot further - others warned me not to use this company I should have listened ### 1/5 — totally trash *2026-08-09, version 10.3.0* My trip was cancelled 3 hours before without a proper reason and my planned trip was the last trip on that day leaving me no feasible alternative bus. The customer service helps nothing except repeating operational issues and keep implying me to reschedule the trip on the second day which will be far less my original trip. One possible reason is that my early booking with promotion was much cheaper than the reservations made recently and cancelling my trip making more money for this company. The infrastructure is the least important problem compared to the chaos arrangements. Both the WiFi and the socket cannot work. The only thing this bus does is just deliver person from one place to another place like the package you bought on Temu. Never using this app and this bus again unless you want to experience the last minute cancellation destroy your whole plan and a shaky journey. ### 1/5 — Do Not Use Ever! *2026-08-08, version 10.3.0* Traveled w/FlixBus on 7/6 from Las Vegas to San Diego. It was 93-95 degrees that day & the bus had no AC. They had the nerve to deny my request for a refund. Never again ### 1/5 — Can’t sign in *2026-08-07, version 10.3.0* Can’t sign in ### 2/5 — FlixBus is great, the app isn’t *2026-08-06, version 10.3.0* I’ve had mostly good experiences with FlixBus, but the app needs improving. My coach was severely delayed (not the companies fault, and the staff at the station were good at relaying info), but the app, despite emails saying to check the app for details, wasn’t updating and marked my bus as departed being nowhere near, causing panic for multiple passengers. The tracking feature needs improving ### 1/5 — Scary experience *2026-08-05, version 10.3.0* The return bus was over 2.5 hours late. This was late in the evening. The station was outdoors. I was with kids and there was no one to help. ### 1/5 — Never Again *2026-08-05, version 10.3.0* I used this while in Europe so I decided to give it a go in my own country, the U.S. The policies differ between the regions, they allow refunds for things in Europe that isn’t allowed in the U.S. I will never use your company again, neither in the U.S. nor Europe. I will use a company that doesn’t screw customers over based on region. ### 2/5 — Dirty *2026-08-05, version 10.2.0* Sometimes the bathroom stinks and the chair is broken and sometimes the charger for phone no work, and the prices is more up ### 1/5 — Leeds bus *2026-08-04, version 10.2.0* Booked on 1210 to Leeds. No Flux bus arrived. Waited for next bus but only London bus came ### 3/5 — One start *2026-08-04, version 10.2.0* A really bad service ## Most critical reviews (10 lowest-rated) ### 1/5 — unfair term *2026-08-25, version 10.4.0* You cannot get your money back if your plan changed ### 1/5 — Do Not Use Outside of Germany *2026-08-23, version 10.4.0* FlixBus cancelled my second bus in Poland after being delayed for more than 2 hours, so at 1AM I was trapped in a town in a country I’d never been in. Not a good start to the trip. Busses going into, operating within, and leaving Germany were mostly on time and fine, but that’s because they’re a German company. I’ll never be using them again after that experience. Terrible customer service and app. ### 1/5 — Left stranded by FlixBus *2026-08-18, version 10.4.0* I had a nightmarish experience with Flix on a trip to a neighboring city. My partner and I were waiting at the bus stop for our bus, and when it finally arrived, the driver told us to move a couple feet so he could pull forward, only to audaciously take off and leave us stranded. This was the last bus providing service to our destination, and when we contacted customer service (the phone number for which was buried under countless links in the app), we were told there was nothing they could do about it— not even offer a refund. In short, we were stranded, robbed, and we had to book a hotel that night. Suffice it to say that we will not be booking with Flix ever again. ### 1/5 — Mr Gabriel *2026-08-17, version 10.3.0* This bus service is the worstvof them all and I will not advise anyone to patronize them if you value your time and peace of mind. They have zero disregard for your time and act all shady and leave you stranded all the time. I rate them 2/100 ### 1/5 — Payment issues *2026-08-17, version 10.3.0* I tried 4 different cards and then had to resort to Apple Pay. Glitchy. ### 1/5 — Falguni *2026-08-15, version 10.3.0* URGENT — HELP LOCATE OUR LUGGAGE | FLIXBUS #800 PARIS → GHENT Our luggage was being loaded during boarding in Paris, but we were not able to confirm that it was actually placed on the bus. The driver, Chris, told us that luggage going to Ghent had to be placed on the other side of the luggage compartment and then closed the compartment on our side. Because of this, we were unable to see whether our luggage was actually loaded. There was also a significant delay: the bus was originally scheduled to depart at 1:00 PM, but it had a flat tire and ultimately departed Paris at approximately 3:06 PM. We have now discovered that our luggage is missing, along with four other pieces of luggage belonging to other passengers. Importantly, one of the passengers had an AirTag inside their luggage, and the AirTag showed that the bag was still in Paris. This raises serious concerns that multiple pieces of luggage may not have been loaded onto the bus. We urgently need FlixBus to: * Verify exactly what happened to all the missing luggage during loading. * Check any available CCTV/security footage at the Paris departure location. * Check the driver’s report/loading information. * Confirm whether the missing luggage was loaded onto Bus #800. * Determine why an AirTag is showing one of the missing bags is still in Paris. * Immediately help us locate and recover all of the missing luggage. We also have an audio recording of our conversation with the driver regarding the luggage. FlixBus, please contact us urgently and help locate our luggage and the other passengers’ missing bags. 📍 Route: Paris → Ghent 🚌 Bus: #800 📅 Date: August 15, 2026 🕐 Scheduled departure: 1:00 PM 🕒 Actual departure: approximately 3:06 PM due to a flat tire 👤 Driver: Chris 🧳 Missing: Our luggage + 4 other pieces of luggage Multiple passengers are missing luggage and we need FlixBus to investigate urgently. ### 1/5 — Don’t do it *2026-08-14, version 10.3.0* I’ll never use flixbus again! Arrived at terminal 45 mins in advance. Screen says bus will be at Terminal 1. FlixBus email that morning to inform that the bus wouldn’t say FlixBus. I watched a FlixBus leave from Terminal 7, turns out that was my bus. No way to get a refund after your bus has left. ### 1/5 — unreliable *2026-08-14, version 10.3.0* They cancelled my trip day of. The only available alternatives weren’t arriving until the next day, but I needed to be in my destination that day. Only options offered are to arrive the next day or to get a refund. Completely messed up my travel plans at the last minute with no explanation as to why. ### 1/5 — Bus cancelled, no communication *2026-08-13, version 10.3.0* Bus cancelled the day before, yet no communication from flixbus? ### 1/5 — Terrible app *2026-08-13, version 10.3.0* Terrible company. Bus doesn’t depart from where the app says it does. Had 4 phone calls and waited over 2 hours and still no refund ## Most praised reviews (10 highest-rated) ### 5/5 — Super Easy *2026-08-24, version 10.4.0* Very easy to book! Thank you! ### 5/5 — Comfortable, convenient *2026-08-22, version 10.4.0* The seats are nice. Bus is clean. Booking is easy. ### 5/5 — Cherish *2026-08-15, version 10.3.0* Fantastic travel coach in the UK, the cheapest and best ### 5/5 — Maggie60 *2026-08-11, version 10.3.0* Booking via the App was easy hopefully the journey will be the same ### 5/5 — Uncomfortable journey that day *2026-08-02, version 10.2.0* Last time I came from Sheffield to London Bus was too late And driver was not filling well And too much problem that day ### 5/5 — Viagem *2026-07-31, version 10.2.0* Sem críticas ### 5/5 — Best App Ever *2026-07-31, version 10.2.0* I use the Flix bus app every time now for my trips out of Fiumicino Airport. My long haul flight from Australia has me arriving in Rome in time for breakfast at the coffee lounge outside the bus terminals. I get to stretch my legs, order un caffè e un bombolone con crema and my Italian summer holiday begins as I board the air conditioned bus with wifi and send streams of pics through the large bus windows to my envious friends braving the Melbourne winter. The Flix app is super easy to use and I have never had an issue with it. Best app ever. ### 5/5 — Good price *2026-07-26, version 10.2.0* Good value for the money ### 5/5 — Mr *2026-07-25, version 10.2.0* C’est pratique ### 5/5 — Easy ride *2026-07-25, version 10.2.0* So easy and straightforward --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*