# Flo by Moen™ — Water Damage & Leak Protection

> Migrate Flo by Moen water leak devices to a new app before May 1, 2026. (iPhone/iPad app by Flo Technologies.)

- Source: https://appshunter.io/ios/app/flo-by-moen/id1114650234 (this page in markdown: same URL + `.md`)
- Developer: [Flo Technologies](https://appshunter.io/developer/1114650233)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 4.02/5 from 1,901 App Store ratings · 279 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 69 MB
- Languages: English, French
- Released: 2016-10-26
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/flo-by-moen/id1114650234/reviews.md

## What is Flo by Moen™?

The Flo by Moen app will deactivate on May 1, 2026.

Open this app for a guided, step-by-step process to move your Shutoff and Leak Detector devices to our new app in minutes.

## Key features

- Guided device migration
- Step-by-step instructions
- Water damage protection device transfer
- Leak detector device transfer
- App deactivation guidance

## What do users think of Flo by Moen™?

Overall sentiment: neutral

**Pros**

- 🚀 Piece of mind
- 🚀 Monitors water usage
- 🚀 Detects leaks
- 🚀 Ability to shut off water remotely
- 🚀 Provides detailed water usage data
- 🚀 Integrates with smart home devices
- 🚀 Helpful customer support

**Cons**

- 🐛 Inaccurate fixture detection
- 🐛 Frequent false alarms and water shutoffs
- 🐛 Buggy app with connectivity issues
- 🐛 Limited customization and control options
- 🐛 Inconsistent water usage tracking
- 🐛 Unreliable sensor performance

**Commonly reported bugs**

- App crashes and freezes
- Inability to connect devices to WiFi
- Incorrect water usage data and categorization
- Water shutoffs during normal usage
- Sensor connectivity issues and failures

**Most requested features**

- Ability to customize fixture types
- More granular water usage reporting
- Automated home/away mode
- Integration with more smart home platforms
- Improved app responsiveness and stability
- Better leak detection sensitivity

## Recent user reviews (10 of 279)

All indexed reviews: https://appshunter.io/ios/app/flo-by-moen/id1114650234/reviews.md

### 5/5 — HUGE improvement

*2026-08-17, version 4.22.0*

I don’t think I’ve reviewed an app before, and I don’t think I will again after this. 

The recent update was such a huge improvement, that I need y’all to know this

### 1/5 — Terrible changes

*2026-06-20, version 4.22.0*

This used to be a good system. They have changed the app so you can no longer correct the system when it misidentifies the water source (which is common). It no longer learns your patterns such as irrigation as well as before. When you set a manual override, you can no longer override the max time of 120 minutes. When trying to get support, you will be transferred online to their Moen web site. But, they no longer recognize your user name and password (probably lost it all during the transition). I would not purchase a Moen Flo again because of the horrible app and web control changes.

### 1/5 — 1 Star – Unreliable app and device

*2026-06-17, version 4.22.0*

I am very disappointed with the Flo system. My leak detector was working previously and has never been damaged, but after it disconnected I have spent hours trying every possible troubleshooting step to reconnect it without success.

The app repeatedly gets stuck during the Wi-Fi setup process and provides little useful information about what is actually wrong. I have followed the instructions, verified my Wi-Fi network, restarted devices, and attempted the setup multiple times, but the leak detector still will not reconnect.

Even more concerning, the Flo Smart Water Shutoff itself does not function properly through the app. The shutoff control remains in a constant “connecting” state and never becomes fully available to turn the water on or off remotely. As shown in the app, the control continuously spins and never reaches a ready state.

A water protection system is supposed to provide confidence and reliability, especially when you are away from home. Instead, I have a leak detector that will not reconnect and a shutoff device that cannot be reliably controlled through the app.

For a premium product designed to prevent costly water damage, this experience is unacceptable. Moen needs to improve the reliability of both the hardware and the app, as well as provide better troubleshooting tools and customer support.

### 2/5 — Unusable features need to be fixed

*2026-06-08, version 4.22.0*

App has a warning and says my Flo device is offline, but the physical has all green lights on and the app is showing real time flow data. Tapping “bring back device online” does not work. Other buttons can’t be tapped in this version of the app either, rendering them useless: View support articles, contact us, view setup guide (all in the help center tab)

### 2/5 — App is annoying. Many false micro leaks.

*2026-04-23, version 4.22.0*

The system seems to register a lot of false micro leak alarms. From toilet useage in the middle of the night at odd hours. To running more than two things at once it tries to force shut off. My brother takes two hr long showers and it constantly shuts off on him. It does not like it when we run dish washer, shower and laundry all at the same time. I have other issues with this thing trying to say a massive leak when we were just running more than normal then it harasses to auto shut off water. It use to give a button to say “yes it’s me” but i can’t find it any more. I will retrain this thing again. We have rotating random schedules and it is in confusion a lot. Even with repetitive habits it should not be setting it off this much with micro leak detection. I thought it was to learn after a while what your normal is. I am going to retrain this thing. I don’t need to be alerted each time my room mate uses the bathroom at 2 in the morning.

### 1/5 — Don’t waste your money

*2026-04-15, version 4.22.0*

Completely useless, leak detectors do not function, the one device that connected to the wifi emptied a new battery in 12 hours. Expensive garbage

### 1/5 — No bueno

*2026-04-03, version 4.22.0*

After purchasing a new water heater and installing the Flo by Moen monitoring device; which was not cheap, it only lasted about a year before it was no longer able to track the water flow due to buildup on the impeller.  After cleaning according to instructions from Moen, it still didn’t work, and you are unable to purchase a replacement impeller, the only option is to shell out more money for a new device.  I think I’ll pass.

### 1/5 — Hate this app and service

*2026-02-15, version 4.21.3*

It will shut your water off anytime you use water outside your normal usage time. Shower late? Have guests over? Water will shut off. Then the login service fails on the app and you call customer service and they send you to voicemail because “they’re aware of the service issue.” Also, this is a scam with our insurance company because insurance MAKES you buy and install this device that hasn’t helped us once and does nothing but annoy us.

### 4/5 — Decent.

*2026-02-14, version 4.21.3*

Works well and as advertised. It’s nice to have constant monitoring especially when your other option is thousands of dollars of water damage. My only frustration issues are:

Some times it thinks an out of normal use is a water leak when it is not. These you just auto clear. 

If you have higher than normal use it might auto shut off. Then you have to manually reset it. 

Manual resetting with the tool is a pain but it’s rare you have to manually reset the device. Even then its just going out of your way to do it. 

When you have issues you have to reset the whole learning phase so it can go through the process again. 

When it detects a real leak you have to find it and it isn’t easy to find a pin hole leak. Randomly guess and hope you don’t have to wait for water damage to physically show. 


Overall we installed this because we have pex piping and this is better than having thousands of dollars of water damage.

### 1/5 — It doesn’t work

*2026-02-12, version 4.21.3*

Help center doesn’t work. External links don’t do anything. Can’t pair one device to more than one app (2 or more people in a house? I guess that’s impossible). Validation issues. 004 error when pairing? 404 or 500 maybe.

## Frequently asked questions about Flo by Moen™

### What is the purpose of the Flo by Moen app?

The Flo by Moen app is designed to guide users through the process of migrating their existing Flo by Moen Shutoff and Leak Detector devices to a new application. This is necessary because the current app will be deactivated on May 1, 2026.

### How do I migrate my Flo by Moen devices?

The app provides a guided, step-by-step process to help you move your Shutoff and Leak Detector devices to the new platform. Follow the on-screen instructions within the app to complete the migration.

### When will the Flo by Moen app be deactivated?

The Flo by Moen app is scheduled to be deactivated on May 1, 2026. Users are encouraged to use the app to migrate their devices before this date to ensure continued functionality of their water damage and leak protection systems.

### Is there a cost to use this migration app?

Based on the provided information, this app is free to use. It serves as a utility to facilitate the transition of your existing Flo by Moen devices to a new platform without additional cost.

### What devices does this app help migrate?

This app specifically assists in migrating Flo by Moen Shutoff and Leak Detector devices. It is intended for users who have these types of water damage and leak protection devices connected to the current Flo by Moen app.

## Version history (last 5 releases)

### 4.22.0 — 2026-04-02

This is the final release of the Flo by Moen app, directing and guiding our users through migration to a new experience.

### 4.21.3 — 2026-02-09

Resolve critical communication issue with Flo services

### 4.20.31 — 2025-11-18

Miscellaneous bug fixes to improve App experience

### 4.19.8 — 2025-03-11

Fix to resolve authentication issues

### 4.19.7 — 2024-11-04

We've made a few updates to prepare for our migration to the Moen Smart Water Network app in the near future, including FAQs that will become accessible in the app soon to learn more.
We've also made changes to our support options, with US-based phone and email support being available 6 days a week, and the chat support feature for FloProtect subscribers being removed from the app.

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## More apps by Flo Technologies

- [Flo by Moen Property](https://appshunter.io/ios/app/flo-by-moen-property/id1531704719)

All apps by Flo Technologies: https://appshunter.io/developer/1114650233

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*