# Flo Pilates — user reviews > 241 indexed App Store user reviews of Flo Pilates by Flo Athletics, rated 3.80/5 from 52 ratings. - Source: https://appshunter.io/ios/app/flo-pilates/id6741110734/reviews - App overview in markdown: https://appshunter.io/ios/app/flo-pilates/id6741110734.md - Rating breakdown: 5★ 28 · 4★ 9 · 3★ 2 · 2★ 4 · 1★ 9 ## What do users think of Flo Pilates? Overall sentiment: negative **Pros** - 👍 Easy to use app - 👍 Helpful for understanding the machine - 👍 Offers good workouts - 👍 Excellent customer service **Cons** - 🚫 Restrictive return policy - 🚫 Subscription required for videos - 🚫 Poor video instructions - 🐛 App freezes and videos don't load properly - 💰 Expensive for limited content **Commonly reported bugs** - App freezing and videos not loading - Subscription issues despite having a reformer purchase **Most requested features** - More detailed exercise instructions for beginners - Ability to access videos without subscription ## Newest reviews (11 of 241) ### 2/5 — App doesn’t work. *2026-08-25, version 3.1.26* I can’t open the app, it just shows the initial page and never opens. ### 4/5 — Reformer Pro Videos? *2026-08-19, version 3.1.26* I enjoy the workouts but there are never any videos using the reformer pro. I spend the extra money on this reformer but don't know if it was worth it cause all the videos are with the regular reformer should have just purchased that one and save $100. ### 2/5 — Complex *2026-08-18, version 3.1.26* Not a fan of classes because sometimes I have 5 minutes and just need an exercise not an entire class. ### 4/5 — Mostly great! *2026-08-17, version 3.1.26* Workouts are great! It rarely records that I’ve finished workouts and I can’t remember where I left off. Sometimes also they pause and won’t start again but maybe it’s my internet… ### 3/5 — Help *2026-08-16, version 3.1.26* I can’t seem to open the app - it’s stuck on the inventor’s page wanting me to review. Here it is. Please advance me forward - kthx. ### 2/5 — App is fine, company is shady *2026-08-12, version 3.1.26* It’s a basic app but be aware there is nothing “free” about the app other than download. When I bought my package that said includes free app, no where did is say it was a 14 day trail, and not only that, the trial begins upon purchase not delivery of product so I got hit with $158 for app access on a product I owned less than 6 days and didn’t even get a real trial period. Just feels like dishonest and shady advertisement. ### 4/5 — Enjoying the app *2026-08-12, version 3.1.26* I have been using the app for about a month now. I am taking beginner classes for the portable reformer, which I enjoy. My only gripe is that I have the portable reformer pro model and I wish they would show how to use it. I adapt the classes to it, but it’s not quite the same. ### 1/5 — Misleading Subscription Practices and questionable product *2026-07-20, version 3.1.19* I am extremely disappointed with my experience with Flo Pilates. This is the first time I have ever felt compelled to leave a negative review for a product I purchased, which says a lot about how frustrating this experience has been. I purchased the Pilates reformer, which came with what was advertised as a 14-day free trial of the app. I reasonably expected the trial to begin when I received the reformer and was actually able to use it. Instead, the 14-day trial started on the date I placed the order, meaning a significant portion of the trial had already expired before the reformer even arrived. What made the experience even more frustrating was that there was no option to decline the app subscription. Flo automatically used the same credit card I used to purchase the reformer to charge me $121 for an annual subscription. I would never have knowingly authorized that charge. The entire process felt misleading and lacked transparency. The app itself was also disappointing. The workouts seem to assume that every user already has Pilates experience. As a beginner, I found the instructions difficult to follow, with very little guidance on proper form, positioning, or how to use the reformer safely and effectively. There is little consideration for people who are completely new to Pilates, despite the fact that many customers purchasing a home reformer are likely beginners. To make matters worse, the reformer I received appears to have been previously used. It arrived with scratches, and there were loose pieces in the box with no explanation of where they came from or whether anything was missing. That was very disappointing for a product sold as new. I have decided to return the reformer, but I first need to figure out how to speak with someone. Flo does not appear to have a customer service phone number, and I could not find clear instructions on how to initiate a return. It is incredibly frustrating to spend this much money and have no straightforward way to get assistance. Overall, the lack of transparency around the app subscription, the condition of the product I received, the beginner-unfriendly app, and the poor customer support have left me with a very negative impression. I hope Flo improves its billing practices, quality control, customer support, and creates a much more user-friendly experience for beginners and new customers. ### 1/5 — No customer service *2026-07-18, version 3.1.19* I would give them a zero stars if I couldI purchased the Flo Pilates reformer for my wife. The resistance bands broke on her first work out. The contact page on their website has chat bot that says you will be contacted by email to help with the problem. Three time I attempted that still have not heard form the company. Found an email address on their app. Sent an email two weeks ago still no reply. They have no listed phone number, a phone number found on google does work. ### 2/5 — Difficult to Follow *2026-07-17, version 3.1.19* I want to start by saying I like the reformer itself. The app and videos could use some work. Yes, I’ve read the responses to the reviews of others, saying how it is structured, but the criticism remains the same. Verbal countdowns really should be added, as it is difficult to hold the position, etc, and pay attention at the same time. Additionally despite some of the videos being listed as for beginners, they are clearly not. If they truly were there would be clearer instructions and guidance for correct forms itself. I wish I had canceled before the trial period had ended, but that is on me. I’ve found much better instruction via Youtube for free. ### 1/5 — Be Careful *2026-07-09, version 3.1.17* This Company charged my account for a full year subscription after an "alleged" free trial that I was never notified when it started let alone when it ended. you write to them and no one answers for weeks and when they finally do they refused to refund me for a charge I NEVER AUTHORIZED. The product is ok I guess but not worth the stress. ## Most critical reviews (10 lowest-rated) ### 1/5 — False advertising *2026-08-25, version 3.1.26* They sold me their product with a “free subscription” with no time limit specified in 2025 and now claim it’s invalid. If you are seeing ads claiming there is a free subscription there isn’t. Only buy this if you’re prepared to pay monthly or just make it up on your own. Their response is inadequate - I was already in touch with their support team, and I forwarded the receipt that clearly showed free subscription. They refuse to honor it and are trying to get me to pay for 2 years at $149 a year at the promise of a $49 a year refund, which is ridiculous off of a free promise AND feels like a scam from a company that sold a product with a packaged subscription. I’m sure you will get better product elsewhere. ### 1/5 — Unauthorized charges *2026-08-19, version 3.1.26* I got charged $118 additional with no explanation. Emailed support with no response! ### 1/5 — Review of the training with Flo *2026-08-18, version 3.1.26* What works, what does not work. I have gone to the YouTube videos on beginners Reformer to get simplified instruction. My thoughts, the Flo sight does not explain the weight/tension cords very well. I have 4 hooks to use, do not know when the instruct using 5 what that means. We have tightened the handles so they work for me. But when they say to take off the hook for this one or that one, there is no explanation that shows me which ones they mean. I would like to see it. I am a visual learner. If it wasn’t for the you tube, I would be nowhere with this wonderful machine. ### 1/5 — DO NOT PURCHASE THIS *2026-08-16, version 3.1.26* I bought this Pilates board for the price expecting that the “yearly subscription” included in the purchase price was just that. Only to be charged $230 two weeks later. The app itself also sucks. Do not fall for this scam. ### 1/5 — App *2026-08-15, version 3.1.26* Your App sucks! ### 1/5 — Can’t get past the second screen on the app *2026-08-13, version 3.1.26* I was excited to set up my reformer and start working out on the app. However, once I set up the app, the second screen popped up asking to rate the app and I couldn’t get past that screen. No way to minimize, no way to click through. Basically no way to access the app at all. ### 1/5 — App *2026-08-12, version 3.1.26* Horrible app. Always freezes and can’t use. I have also paid for a subscription and I am very disappointed Can’t get in touch either anyone regarding this problem. Don’t get the app. Up ### 1/5 — Fed Up *2026-08-11, version 3.1.26* I love this board, but I am so sick of this app and the rip off it is. My husband bought it as a present, and in the short time span we’ve had it, multiple misses. First, they charged us out of nowhere for the app, which was advertised as a year free with what we purchased. We had the reformer for two days before that occurred. Second, the updates that kick you out and won’t let you back in happen biweekly. Third, it’s under my husband’s email, and I inquired about changing that to ZERO response. Only more ads from them to purchase things. Fourth, half the time they don’t count my completed workouts. I am highly disappointed with this app. Big time. The board is great, but I wouldn’t count on the app if I were you. ### 1/5 — Tricky *2026-08-07, version 3.1.23* The only way they would ever get anyone to sign up for a year subscription of the app is by sneaking into the fine print of a “14 day free trial”. The app sucks. The board itself took 5 days to deliver which counted towards the 14 days of free trial. The board delivered while I was out of town and I didn’t have a chance to try it before the yearly subscription charge hit. The board itself is great for at home workouts. ### 1/5 — SCAM *2026-07-28, version 3.1.19* I wanted the portable reformer but not the app subscription. I’m charged without any consent and no one is responding to my emails and calls. This is a scam approach. I will report fraud on my account if I don’t hear back after the 4th attempt at emailing (same thread follow ups) in the last month, and also report to BBB. ## Most praised reviews (10 highest-rated) ### 5/5 — Game changer *2026-09-01, version 3.1.29* I thought I was doing effective Pilates before, but having a reformer too things to a crazy level! Especially the core classes, oh em gee!!! So glad I purchased. ### 5/5 — Great app! *2026-08-19, version 3.1.26* I am loving the flow Pilates app! I am getting a great workout with clear instructions. The only thing that I get a little confused about is the spring weight. It would be nice if they said which color spring instead of the weight. I did have a little technology trouble when I first started with the app, but I sent an email and received great support. It was simply one of the settings I had on my phone and not default of the app itself. Very impressed with customer service! ### 5/5 — enjoying inspiration *2026-08-18, version 3.1.26* i've been enjoying the short classes and positive teachers ### 5/5 — Best work out equipment piece we have in our home *2026-08-12, version 3.1.26* The quality of the home reformer is amazing .. easy set up storage and moving to accommodate space. The classes are just as if you are in a studio. In fact it helps to be able to follow along without looking. Love love. Recommend highly! ### 5/5 — Great options! *2026-08-12, version 3.1.26* I’ve been with the Flo app for a few months, and I love the variations and instruction! ### 5/5 — Best Home Workout *2026-08-12, version 3.1.26* Loving my Flo Pilates, easy at home setup and storage, videos and challenges are easy to follow. Appreciate the set up view before starting the workout. Really works the body for sculpting, just a few days in and can see pleasing results. My sister is ordering it today! ### 5/5 — Get it! *2026-08-11, version 3.1.26* The flo Pilates portable reformed is perfect as a mom of two trying to fit fitness into my schedule. I can realistically set up in my kitchen and complete a workout that has me sweating all before dinner is done. I love the selection of classes and levels. Also love I can customize how long my classes are. Shout out to Katrina for consistently kicking my butt and making me swear. The joy of Pilates without the insane price tag. Cannot recommend enough. ### 5/5 — Great for Pilates at home *2026-08-11, version 3.1.26* I am obsessed with not only the portable reformer, but also the Flo app. The new instructors are amazing and the classes are so easy and fun to follow along. I can’t wait for summer 2027 cuz my body is going to be in tip top shape 🏖️ ### 5/5 — LOVE this app *2026-08-11, version 3.1.26* This app has changed dramatically over the past few months!!! SO many amazing workouts with the BEST instructors. Love that you can chat with other members in the app and help support each other!! 10/10 recommend!! ### 5/5 — Great for Pilates at home *2026-05-31, version 3.0.9* I am really shocked to see all of the negative reviews. The machine arrived exactly as described and the app has many class options for all levels. Also, the subscription fee is actually less per month than other Pilates apps I’ve tried but not liked. I am so exited to keep going with my Pilates program. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*