# Floor & Decor Pro Premier — user reviews > 104 indexed App Store user reviews of Floor & Decor Pro Premier by Floor and Decor Outlets of America, Inc., rated 4.36/5 from 522 ratings. - Source: https://appshunter.io/ios/app/floor-and-decor-pro-premier/id1317931176/reviews - App overview in markdown: https://appshunter.io/ios/app/floor-and-decor-pro-premier/id1317931176.md - Rating breakdown: 5★ 411 · 4★ 25 · 3★ 6 · 2★ 11 · 1★ 63 ## What do users think of Floor & Decor Pro Premier? Overall sentiment: negative **Pros** - 🌟 Great customer service - 💰 Good prices and discounts - 🛒 Convenient shopping experience - 📋 Helpful for tracking orders and purchases **Cons** - 🐛 Buggy and unstable app - 🔍 Poor search and filtering functionality - 🔒 Difficult account creation and login process - 🔄 Inconsistent product information and availability **Commonly reported bugs** - Frequent crashes and freezes - Incorrect product information and pricing - Issues with barcode scanning and in-store features - Compatibility problems with newer devices **Most requested features** - Ability to view and manage saved projects and favorites - Improved search and filtering options - Integration with online account and order management - Better synchronization between app and website ## Newest reviews (10 of 104) ### 2/5 — Frustrated *2026-03-17, version 2.260205.0* Probably one of the most frustrating app experiences I ever had. App won’t recognize my pro ID and sends me in circles using text verification. Sometimes I receive a verification code but there is no field in which to enter it. Too bad. I really love the store and want to use an app to record purchases and projects. ### 2/5 — Favorites *2025-11-14, version 2.251114.0* The app does not show favorites that were selected via PC nor does it allow to add favorites by project ### 2/5 — Lots of bugs *2025-04-25, version 1.250421.1* This app needs pest control. ### 1/5 — Couldn’t even create an account on ios *2024-11-14, version 1.241023.1* Couldn’t see the lines of what I was typing. Closed out tried again to create account. Got all typed in but wouldn’t move past the next screen. Horrible experience. Like the store, to bad. ### 1/5 — Can’t login *2024-11-04, version 1.241023.1* I type in the correct email and password and it won’t log me in on the app but it will online. The app is also very slow to load. ### 3/5 — app and wep problem *2024-10-22* As a joint customer with you, I purchase hundreds of thousands annually. Perhaps I will stop working with you due to the defect that the application suffers from. Unfortunately, I have submitted a complaint more than once, and you have not fixed it or worked to speed it up. We do not have time to go to your store or call every time we need a service. ### 1/5 — Garbage app *2024-05-04, version 1.240208.1* Looks like they put about 25% effort into developing and maintaining this app. ### 1/5 — This app needs work *2024-04-22, version 1.240208.1* 1. The back arrow does not function as its displayed in line and mingles with the time display on my iPhone 15 pro. And I can only put one item in the cart and while standing in the store gave a different price than what the store displayed and what the employees device stated. In addition the bar code reader can only be seen once since you can’t see it hidden under a line, if you get lucky enough after rebooting phone to see it again. Then when you scan it only allows 1 item in cart because you can’t go back to search for more. In addition I had a 4 bar and 5g connection Soooooo I did it the old fashion way. I took the information from the cards of the products I chose and left to go figure it out on a calculator later… Fix this of I’ll take my business elsewhere ### 2/5 — Wish it was better *2024-03-28, version 1.240208.1* Great idea if the app would work properly. Half the time when I search for items, they don’t show up even if I scan the barcode in the store it’ll show as not available! The other half of the time when you look for an item and you’re scrolling through what’s available it constantly wants to put you back at the top of the list instead of letting you scroll. quite annoying. The problem is not only with the app but also their website I’ve tried to use their website to order stuff and it does pretty much the same thing. ### 1/5 — Terrible app *2024-03-08, version 1.240208.1* Absolutely the worst app I’ve ever used. Nothing works correctly. I can’t search products. You can’t do ANYTHING unless you make an account which is a bit much to just look at products ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-03-07, version 2.260205.0* I loathe apps that make you give them allllllllllllllllllllll your info in order to see a price. Took 25 min to fill out then it stopped working ### 1/5 — I’m really disappointed with the developers and leadership decisions. *2026-02-28, version 2.260205.0* I’m really disappointed with this app. All functionality is locked behind creating an account, agreeing to multiple sets of terms and conditions, and providing personal information. It’s hard to even understand what the app offers before being asked to commit to all of that. This creates the impression that collecting user data is prioritized over demonstrating value. ### 1/5 — Poor design *2025-12-02, version 2.251114.0* Does not let you set up ### 1/5 — Owner/Op *2025-09-30, version 1.250909.0* The store adds a little bit of convenience. They do have some inventory, but they don’t do anything for the contractors as far as discounts they give you points. I spent 14,000 last month and I got two $40 gift cards. Give me a break! DalTile is the way to go deep discounts, good availability, professional ### 1/5 — Disappointed *2025-07-03, version 1.250421.1* This app won’t even let me select my account on iPhone ### 1/5 — Buggy, unstable and useless *2025-06-18, version 1.250421.1* I deleted this app a year ago as it was impossible to do precise search and to scroll down without the list jumping around. I downloaded it again hoping for improvements but nope. Same issues as a year ago. Useless. ### 1/5 — App *2025-02-22, version 1.241218.1* The app is trash, been doing business with floor and decor going on 12 years, they have never fixed their app, can’t even see if what’s on app is actually in stock or even able to get anymore, and then you type something that you’re looking for and it always send you to cleaning supplies lol, what a joke ### 1/5 — Buggy *2025-02-19, version 1.241218.1* I would like to utilize this but it’s too much work. Too difficult to log in even after setting up the biometrics. Make it easy for us and we may be willing to travel for the savings. Otherwise meh. ### 1/5 — Useless *2025-01-10, version 1.241218.1* I type grey tile in the search bar and I get 5 tiles and every tool in the store in the results. ### 1/5 — Crashes too much *2025-01-04, version 1.241218.1* Crashes and freezes. Also keeps asking for update but no update is available in the App Store. ## Most praised reviews (10 highest-rated) ### 5/5 — Good price and customer service thank you for your service *2025-02-10, version 1.241218.1* Good service good customer service good quality and great price thank you ### 5/5 — App *2025-02-09, version 1.241218.1* I love the App but it continues to show that I need to update it. There must be a bug ### 5/5 — Precios accesibles *2024-12-13, version 1.241121.1* Me encanta comprar aquí está bello todo ### 5/5 — Owner of E&P quality home remodeling LLC *2024-12-11, version 1.241121.1* The best store to buy flooring or any flooring material you need. The people are friendly, thank you floor & decor people. ### 5/5 — It is a great tool *2024-11-15, version 1.241023.1* We definitely helps and facilitate to find what I need Thank you ### 5/5 — Atención al pro *2024-10-15, version 1.240918.1* Es Admirable el trabajo que desarrollan para mantener al cliente pro informado en cada cambio y desarrollo de nuevas herramientas y nuevos materiales, ### 5/5 — thanks for all you help *2024-08-29, version 1.240821.1* and the good product ### 5/5 — Pro Benefits *2024-08-13, version 1.240208.1* I really like the pro services thus far for this store! I was surprises that I was able to get floor samples at no charge. Of course I purchased my flooring from the selected sample so it makes senses! So far, I love it. ### 5/5 — Los mejores *2024-03-16, version 1.240208.1* Storage ### 5/5 — Floor & Decor *2024-03-12, version 1.240208.1* Excellent place to find the common, unique, and extravagant, with any and all stops in between --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*