# Florence Coffee Co — user reviews > 102 indexed App Store user reviews of Florence Coffee Co by Smart Points Ltd, rated 4.80/5 from 760 ratings. - Source: https://appshunter.io/ios/app/florence-coffee-co/id1438431339/reviews - App overview in markdown: https://appshunter.io/ios/app/florence-coffee-co/id1438431339.md - Rating breakdown: 5★ 669 · 4★ 72 · 3★ 4 · 2★ 4 · 1★ 11 ## What do users think of Florence Coffee Co? Overall sentiment: positive **Pros** - 🚀 Fast and efficient service - 👍 Friendly and helpful staff - ☕ Delicious and consistent coffee - 💳 Convenient app and loyalty program **Cons** - 🐛 App issues (crashes, login problems, etc.) - 💳 Rewards/loyalty program not user-friendly - ⏱️ Long wait times at busy locations **Commonly reported bugs** - App crashes and freezes - Rewards/loyalty program not functioning properly **Most requested features** - Ability to track loyalty points/free drinks - More store locations and expanded coverage ## Newest reviews (13 of 102) ### 5/5 — florence coffee review *2024-10-28, version 3.3.309* the girls there are all such sweethearts and always so positive ! and their drinks are always so good! thank you :) ### 5/5 — Bree *2024-10-24, version 3.3.309* Bree in Corvallis is awesome! ### 5/5 — best place *2024-10-12, version 3.3.309* awesome drinks, friendly staff ### 5/5 — Bigchief *2024-08-14, version 3.3.300* Best coffee I’ve ever had ### 5/5 — The best *2024-07-09, version 3.3.300* Th staff at the Hamilton location is amazing as well as Corvallis always nice and friendly ### 5/5 — Love *2024-06-15, version 3.3.300* Love Florence coffee. My favorite local coffee place. I have a list on my phone under my notes of all my favorite ones ### 5/5 — Florence coffee *2024-05-31, version 3.3.300* The girls are absolutely the best, they are so sweet and know just how to make my day with my favorite drink!!!! ### 4/5 — Pretty good, not bad *2024-05-19* Loooove FloCo, the app is pretty decent. Easy to use, does what it needs to do. I had no trouble with it ### 5/5 — Florence coffee *2024-05-08, version 3.3.294* Hands down best coffee shop in Montana! If it isn’t FloCo… I don’t want it. ### 4/5 — Review *2024-04-23, version 3.3.294* I like the Florence coffee app. It lets me know how many points I have until a free one and I can link my card to it where I can load money on it. Sometimes it logs me out and I don’t like that. ### 5/5 — Amazing *2024-04-19, version 3.3.294* This coffee shop and it’s app are 100% the best! Please shop local everyone and support small businesses like this amazing shop! ### 5/5 — Polson location *2024-04-10, version 3.3.294* Love it! Great staff! Great coffee! ### 5/5 — Great service, great coffee *2024-04-04, version 3.3.294* Always made to perfection and with a smile ## Most critical reviews (10 lowest-rated) ### 1/5 — doesnt work *2026-06-25, version 3.3.362* this app doesn’t work it just keeps loading. I erased it, started from scratch everything but it doesn’t work. bummer. ### 1/5 — Rewards card *2025-11-01, version 3.3.355* Worse card to use can’t get it to work. No one can help. If I could give it minus stars I would. Guess I’m stuck going back to Starbucks ### 1/5 — Sunday 4 north reserve location @1058am *2025-05-04, version 3.3.309* 1 start ### 1/5 — SCAM- Can do everything except actually get your coffee *2025-01-13, version 3.3.309* Apparently while you can purchase e-gift cards in the app, send e-gift cards, and add to your wallet the baristas in Missoula don’t actually accept e-gift cards It’s a scam ### 1/5 — Can’t scan phone *2025-01-10, version 3.3.309* They typically are way way too sweet! Also the shot glasses for the espresso is always disgusting ### 1/5 — Can’t create an act *2018-12-08, version 1.2.6* I have twice downloaded the app and both times I have been unable to register. When I enter the info and then hit “done” nothing happens. Very frustrating ### 2/5 — Poor customer service *2026-07-19, version 3.3.362* Coffee tasted fine but the customer service today in Kalispell was horrible :( ### 2/5 — Stamps and app are messed up *2024-10-05, version 3.3.300* I keep having to delete the app and reload it as it opens with a blank white screen or not at all. Also, I don’t always get two stamps when I order two drinks. Things were perfect at five stars till the last couple months. I don’t know what changed but this loyal customer may be looking elsewhere. ### 2/5 — Miss the paper cards *2019-03-12, version 2.0.10* Love the coffee and all the people that work there I visit many locations in my travels. The paper cards were easier to track loyalty. This was promoted as the new loyalty card, but it is difficult to tell if you have a free beverage, or how many. ### 3/5 — Great *2023-05-16, version 3.3.250* They have great drinks, worth the long wait you may have. ## Most praised reviews (10 highest-rated) ### 5/5 — Three shots *2026-07-27, version 3.3.362* I love the automatic 3 shots in a 16oz! Thank you. And I really like the lattes. ### 5/5 — Awesome Coffee *2026-05-11, version 3.3.362* Floco has some of the BEST Coffee I’ve ever had in 20 of the 50 Stares as I haven’t been to all 50 yet.the Baristas are all friendly and do a good job. ### 5/5 — The best *2026-02-12, version 3.3.355* Great coffee, great employees. I’ve been to 3 different locations and have always had a great experience. ### 5/5 — Best Coffee In Town *2025-12-13, version 3.3.355* 5 Star ### 5/5 — best place *2025-10-26, version 3.3.355* awesome drinks, friendly staff ### 5/5 — Awesome *2025-06-18, version 3.3.309* So easy, great, and convenient. ### 5/5 — The Cleaner Guy *2025-04-10, version 3.3.309* Great blended spiced chai served with a smile every time! ### 5/5 — Florence coffee *2025-03-03, version 3.3.309* The girls are absolutely the best, they are so sweet and know just how to make my day with my favorite drink!!!! ### 5/5 — The best coffee!!! *2024-12-12, version 3.3.309* We love Floco!!!!! We have gone so often that the girls know our orders by heart. ### 5/5 — Orange Street Flo-co *2024-11-15, version 3.3.309* These gals are the best! Amber makes our mornings so much better! All the gals make us laugh and love our dogs as much as we do! Bella, Millie, Maggie and Maple (and sometimes Max!) say thanks for the treats ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*