# Florence: healthcare shifts — user reviews > 65 indexed App Store user reviews of Florence by Florence, rated 3.94/5 from 142 ratings. - Source: https://appshunter.io/ios/app/florence-healthcare-shifts/id1481958477/reviews - App overview in markdown: https://appshunter.io/ios/app/florence-healthcare-shifts/id1481958477.md ## Newest reviews (10 of 65) ### 4/5 — Peter Varghese *2026-07-24, version 7.3.0* Easy to book shift saving time and more convenient, pay in time ### 2/5 — Shifts *2025-09-04, version 6.32.0* I’ve signed up and no shifts as yet. Don’t waste your time! ### 3/5 — Application pas mal mais *2025-08-03* Les etablissements acceptent rarement les missions par rapport a d’autres app concurente complique d’avoir une vac! ### 2/5 — Florence *2024-11-22* Beaucoup de vacations mais jamais accepté depuis 3 mois que je suis inscrite… Quand je reçois la notif dans la minute je vais sur l’application et il y a déjà plus rien ### 1/5 — VACATION NON PAYÉ *2023-10-20* J’ai effectuer une vacation par le biais de Florence. L’établissement ne me paie pas. Florence dit ne pouvoir rien faire. Beh merci pour vos établissements fiables où vous envoyer vos vacataires. ### 2/5 — Login issue *2023-09-06, version 5.15.0* I’m unable to login to the app, I tried resetting my password to be sure it’s not an input error. But I get a server error all the time I try. ### 1/5 — Accompagnement ? *2023-09-03* Application en soit intéressante, fonctionnelle Où est le personnel quand il y a un problème ? Non payé de ma vacation depuis juin, je dois me débrouiller seule. Apparemment les documents non pas été transmis.. Pas de réponse quand on fait la remarque à l’agence, pas d’aide. Je ne recommande pas. ### 2/5 — Signed up nearly 6 months ago *2023-07-19, version 5.12.0* Signed up and still nothing. States no shifts in the area. I do not understand how this can be true when my friend who uses the app is getting shifts on a regular basis. I would really like to be contacted regarding this as the live chat is useless and I now don’t even have the option on the app it just shows limited shift availability and to just wait. It’s been 6 months… ### 5/5 — Meilleure application de vacation. *2023-06-15* Meilleure application des vacations que j’ai vue facile rapide pratique rien a dire bravo Florence 🙏🏾 ### 4/5 — Improvements could be made *2023-06-01, version 5.10.1* Positives: * Florence rates are generally the best. I can’t understand what people are moaning about, as if you’d get these rates in a full time job. Let’s get off our high horses here! * Also some people have complained about not being able to see shifts after the notification, this is because of the high level of competition I’m afraid. If you work hard and a care home likes you, some will invite you for shifts (along with everyone else they like), which means others will get the notification but won’t see the shift unless you reject it. You have to be very fast I'm afraid as competition is high, especially at the moment for some reason. * The app is great, easy to use and to book shifts. I also like that you can rate homes and see others ratings, as well as save your favourite places * I love that you get paid 60% of your wage once you complete a shift! Ive only just realised you can do the same once a time sheet has been approved! Wish I’d know that sooner but what a great feature. * Florence staff are always friendly and very quick to answer with any queries. Negatives: * I’ve had some carehomes cancel shifts at the last minute. They should be made to pay me a fee if they do this because it means I then loose out on a full days pay and could have worked elsewhere. Some agencies will make the home pay the agency worker 50% of the shift if cancelled within 24 hours. I feel there should be some kind of penalty, even if it’s just an hours wage as a bit of an apology for the inconvenience. If an employee cancels more than 3 shifts, it’s a 3 month ban as far as I know. Hardly fair and quite disheartening. * Homes are beginning to drop their rates due to the level of competition which is annoying but understandable. Overall I would recommend Florence, but my advice is don’t rely on it for a full time wage or give up your full time job as I did. Use it as a side job for a bit extra cash now and then. I’m now having to look for full time work again due to the lack of shifts. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bon courage !!! *2026-02-01* J’ai attendu 5 mois pour être payée une seule nuit travaillée… Un autre établissement ne m’a toujours pas payé à ce jour, malgré plusieurs relances. L’équipe Florence ne fait rien car je site «  ils sont pas employeur » manque total de suivi… mais par contre pour nous harceler car on a pas pu assister à une mission c’est les 1er. Les prix brut indiqués ne correspondent pas à ce qu’on l’on perçoit réellement sur la fiche de paie. ### 1/5 — Fuyez ne perdez pas votre temps *2026-01-24* Ne perdez pas votre temps, mission Ehpad sur Ehpad, refus sur refus et quand on vous attribue une mission bon courage pour être payer et c’est pas Florence qui va vous aidez à être payer. Si vous courez après votre paye, vous ete blacklister. Mission négocier au plus bas prix. Des missions en brousse sans remboursement de kilométrage. ### 1/5 — Bonne chance pour trouver une mission. *2025-11-03* Toutes les missions sont refusées, on a l’impression que il mettent juste des missions pour décorer. TOUS mission est refusées même celle dans l’urgence , bonne chance pour trouver une missions . ### 1/5 — Très très long , TROP long … *2025-09-24* Déjà plus d’une semaine que j’ai déposé mes documents… Toujours en cours de « vérification ». De plus je demande un délai pour savoir quand ça sera bon, ils me répondent qu’ils sont submergés par les demandes donc au final pas de réponse claire ni de fourchette de temps… Ça commence bien… Quand je vois les commentaires où les personnes disent ne pas avoir été payés et que Florence ne fait rien, ça ne met vraiment pas en confiance tout ça ! ### 1/5 — Poor Compliance sign off *2024-12-18, version 6.20.4* Been trying to get signed off over a year now. Told no shifts in my area ### 1/5 — The onboarding is buggy *2024-12-17, version 6.20.4* The onboarding process is very buggy. The “Flo AI” is utter useless and downright stupid and keeps resetting to the beginning whenever you ask to speak to a human. Very disappointing, as I had higher expectations. ### 1/5 — Awful *2024-03-18, version 6.2.3* The latest updates has caused confusion as it fails to distinguish between day and night shifts for today and tomorrow. Placing the invite on the homepage has added to the confusion, leading to missed shifts due to assuming they were already booked. ### 1/5 — Checking in and out. *2024-01-16, version 5.30.3* Unfortunately for two weeks now, Ive been having problems checking in and out, which is annoying because now I have to wait for my time sheet to be approved. And I’m sure we all know how annoying it can be, having to chase up timesheets approval. ### 1/5 — Fastidieuse *2023-12-26* J’ai débuté la mise en route de l’application Beaucoup mais beaucoup trop de docs demandes ! J’ai déjà plusieurs autres app du même acabit et jamais il ne m’a été demandé tout cela ! Bref je me suis découragée et j’ai supprimé l’app ### 1/5 — Awful company *2023-12-03, version 5.21.0* I’ve been trying for over 18 months now to fully register with them and work. 18 months ago they would not accept a lot of my certificates that I done with another company. Seems like no-one in the office or bothered. Eventually re-tried to register with them few months ago and was getting several calls a day to register. Thought i was registered then nothing. They’ve took many items of my ID. Trying again to complete some training. Still awaiting my 1st shift. Stay away from them - useless! ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2025-11-17, version 6.33.3* Easy, reliable, and consistent updates to keep you on track 👍💯 ### 5/5 — Review *2025-10-20, version 6.33.3* Great team, seamless app, easy to navigate ### 5/5 — Ravi *2025-07-23* J’aime beaucoup cette application ils sont très réactif et plein de missions j’en suis ravi ### 5/5 — Easy to use and register *2025-03-06, version 6.24.1* Really responsive team. Lots of shifts. Love it. ### 5/5 — Brighton- no shifts *2024-02-15, version 6.1.0* If you own a car and drive and are willing to travel for more than two hours, then you might be able to find some shifts if you live in Brighton, but if not then forget about it, this is not the Agency for you, the application is fine, but it will not allow you to search by distance, the recruitment team is good and polite and so are support team, when they remember to do their jobs, they are quite good at them 😅🤗😍 all in all the Agency is not the best, nor the worst out there ### 5/5 — Love it *2024-02-15, version 6.1.0* Loving new app features ### 5/5 — Rudo HCA/Support Worker *2023-12-06, version 5.30.0* On call system is brilliant. Very supportive and polite when we phone the office. The quality of training we receive is superb I can’t ask for more. ### 5/5 — Carer *2023-09-25, version 5.16.1* Best agency I have worked for, i highly recommend ### 5/5 — Unfair data related to reliability and performance *2023-09-10, version 5.15.0* So one of the homes I was due to work three shifts , decided to cancel them , even though I hadn’t worked there before .. Florence downgraded my performance to 4.3 and reliability to 4.4 even though it had nothing to do with my work or reliability. This is so unfair , tried to sort it out but going round in circles ### 5/5 — Excellent *2023-07-30, version 5.12.1* Good work that is why I Said Excellent work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*