# Flores Mobile — user reviews > 96 indexed App Store user reviews of Flores Mobile by Flores & Associates, LLC, rated 1.27/5 from 134 ratings. - Source: https://appshunter.io/ios/app/flores-mobile/id573682459/reviews - App overview in markdown: https://appshunter.io/ios/app/flores-mobile/id573682459.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 2 · 2★ 4 · 1★ 119 ## What do users think of Flores Mobile? Overall sentiment: negative **Pros** - ✅ Simple balance checking functionality - ✅ Ability to submit claims (when working) - ✅ Previously worked well before recent updates **Cons** - 🐛 Frequent app crashes and freezes - ❌ Broken claim submission functionality - ❌ Non-functional upload/camera features - 🔐 Excessive photo library access requirements - ❌ Constant redirects to website instead of native functionality - ❌ Poor user interface and design - ❌ Login authentication failures - ⚠️ Outdated app with no updates for years - ❌ Missing claim history and documentation viewing - ❌ Inconsistent balance display - ❌ Confusing error messages without solutions - ❌ Unresponsive submit buttons - ❌ Incompatible with two-factor authentication - ❌ System outages and downtime - ❌ Poor customer service and support - ❌ Inadequate testing before release **Commonly reported bugs** - App shows blank white screen after login - Camera and photo upload functionality broken - Submit button unresponsive or constantly flickering - Claim submission loops with 'incomplete' errors despite all fields filled - Login credentials rejected despite working on website - Two-factor authentication causes logout loops - Balance display not updating - App won't accept selective photo permissions - Text misalignment requiring unnecessary scrolling - Image quality issues (blurry uploads) - App crashes during claim submission - Inconsistent behavior between app and website - Unable to submit claims from specific dates - App becomes unresponsive after adding images - Missing 'done' button after entering claim amounts - Uploaded documents disappear without trace **Most requested features** - View claim history and past submissions - Access denial reasons and explanations - Review submitted documentation - Selective photo access instead of full library - Direct photo capture without library access - PDF file upload support - Real-time claim status updates - Account summary on home screen - Password reset functionality within app - Full account management features - Investment balance display - Ability to delete uploaded images - Apple Pay integration for commuter benefits - Dark mode option ## Newest reviews (20 of 96) ### 1/5 — Doesn’t work for submitting claims *2025-11-07, version 3.0.9* Save yourself the frustration and use their website instead. ### 1/5 — Stuck in a loop *2025-10-26, version 3.0.9* After adding images, filling in the info, it says that the claim is incomplete and I restart again. You have one job and it’s not working! ### 1/5 — Can’t submit claim *2025-09-23, version 3.0.9* I keep trying and it keeps telling me I’m missing information and resetting the screen so I have type everything back in. Repeat. No email contact or chat. I guess I have to call. ### 1/5 — Camera does not work *2025-09-17, version 3.0.9* Worthless ### 1/5 — Practically useless *2025-08-14, version 3.0.7* The upload claim function is currently broken and the app has been a mess to get to the correct info. ### 1/5 — TEMU of HSA Apps *2025-08-05, version 3.0.7* This has got to be the worst HSA App on the market. The Flores website isn’t much better. I would give negative stars if I could. ### 1/5 — Horrible *2025-07-03, version 3.0.5* Absolutely useless. Glitches galore. Will not access camera regardless of settings. Photos same. This company has gone down the tubes. Was one great now useless. No way to get your money back out. Scammers. ### 1/5 — Absolutely terrible *2025-06-16, version 3.0.5* This is the worst app it just redirects you to a website. You might as well just log into the website. What a waste of time and effort. ### 1/5 — App wont access camera??? *2025-06-01, version 3.0.5* Please fix your app. I want to submit a claim, but the app tells me that i need my settings to allow access to the camera or photos even though I already allow it to access them and/or have selected a photo to upload yet the app still will not upload a photo. It does not allow me to submit a claim online and keeps telling me to use the app. But your app doesn’t work. Let me access my money. It used to work in the past I’ve had this for years and all of a sudden it doesn’t work anymore? What the heck has happened? ### 1/5 — Can’t Make Claims *2025-05-01, version 3.0.5* Tried to submit a claim. Just keeps giving an error message saying you need to complete. All spaces are filled. It doesn’t seem correctly formatted to submit claims. ### 1/5 — Terrible *2025-04-08, version 3.0.5* You try to upload pictures of your receipt to file a claim and it won’t let you. What the point of the app? ### 1/5 — Worthless *2025-04-01, version 3.0.5* Zero stars, basically useless app. ### 1/5 — Junk Zero Stars. They are a bargain basement operation *2025-03-30, version 3.0.5* A few years ago my employer switched FSA vendors from WEX to Flores. WEX is comparable to a Mercedes while Flores is comparable to a Yugo. Junk iOS app and junk web app. If these goons deny a submission - good luck finding the reason why. I’m thinking my employer went DEI for n selecting Flores because there is no other reason to have switched to them. ### 1/5 — Awful *2025-03-29, version 3.0.5* 1. Look back if only one year which means cannot submit Jan 2024 claims in March 2025 even though submission deadline is March 31 2025 2. I don’t want it to access all my photos but when I allow it to have partial access is says that I denied access. What???? Gotta fix this!!!! ### 1/5 — Needs improvement *2025-03-19, version 3.0.5* App is buggy and difficult to use. Also there is no option to limit access to photos. Because of its poor design you are required to give full access, which is completely unnecessary. Please update and fix as this is an important app with poor execution. ### 1/5 — Horrible App, Horrible company *2025-03-18, version 3.0.5* If you are a benefits manager and want to take care of your employees in a manner that is helpful to your employees, choose another company to manage the health savings accounts. I submitted receipts for items purchased this year during the specified grace period for the previous years coverage. They paid it out of current year funds and left the money I was trying to use up from last year in the account. Three times, receipts were submitted but they couldn’t process in the correct year. It’s like they want people to loose money. This app just magnifies the problems with this company. Doesn’t surprise me. ### 1/5 — Unable to file a claim. Worst experience ever *2025-03-07, version 3.0.5* This is the worst app I’ve ever used. Does not work to file claims. It’s essentially useless as far as I’m concerned. I’ve never had any issues in the past with GDI claims submission. Zero stars. ### 1/5 — No updates in 2 years *2025-03-01, version 3.0.5* So no wonder it’s not at all user friendly and half broken. Like someone else commented, it tells you there’s an error in your submission even when there is not one, and does not show the claim as having gone through. Come on, Flores. Spend a little money and update your app so it’s the minimum amount of usable. ### 1/5 — Useless *2025-02-26, version 3.0.5* I don’t get the point of the app when everything you do directs you back to the website? It only really gives you your total balance. ### 1/5 — App Needs Work *2025-02-24, version 3.0.5* The total in my account does not update anymore. I have to go onto the website just to check my balance. This app should allow you to do everything you need to do instead of redirecting you to the website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-07-03, version 3.0.9* As the other reviews suggest, this is a terrible app. It currently opens to a welcome message and a completely blank screen. Useful! Mostly it just passes you over to the website, which is itself terrible. ### 1/5 — This app is horrible *2026-05-27, version 3.0.9* Can’t see anything on this app. Will not load amount total nor can I navigate the app. App is frozen or constantly loading. ### 1/5 — Terrible *2026-05-02, version 3.0.9* Awful app. Doesn’t download anything. The redirect to the website is worse each year. ### 1/5 — Bare bones tool. Could be so much more useful. *2026-03-20, version 3.0.9* App just lets you submit claims. You can’t see any documentation from claims submitted. You can’t review your history. You can’t review denials or pull up emails that have been sent to you. App is just a blunt tool for claims submission. ### 1/5 — Completely useless! *2026-03-04, version 3.0.9* Completely worthless! ### 1/5 — Horrible *2026-02-25, version 3.0.9* Horrible app never up to date never works! ### 1/5 — Terrible *2026-01-09, version 3.0.9* The app is useless. It’s literally just a white screen with Flores and their icon. My balance used to display but that stopped a while ago. At this point it’s just taking up space on my phone. Don’t bother with it. Just use the website. It doesn’t even deserve one star but I was forced to give it to post the review. So really 0 stars out of 5. ### 1/5 — Don’t work *2026-01-04, version 3.0.9* I can open it but it doesn’t show me any information. ### 1/5 — On 1/1/26 they won’t allow 2025 claims on the app. *2026-01-01, version 3.0.9* Flores pulled their usual stunt. Once the end of 2025 rolls around they stop accepting 2025 claims on the app, even though claim period is until 3/31/26. ### 1/5 — Horrendous *2025-12-20, version 3.0.9* Won’t let you submit claims in the app because it always says there’s a blank link when there ISN’T ## Most praised reviews (6 highest-rated) ### 5/5 — Great update *2022-08-30, version 3.0.1* Love the new app very easy to use ### 3/5 — Okay *2022-11-08, version 3.0.3* The app is ok when compared with WEX’s app. Not hard to file claims. But it keeps directing me to use the Mobile App when I am already using it. Also, it says I can take a picture to validate the claim; but then it tells me I can only submit .tif or .pdf files. Won’t take the picture. Annoying. ### 2/5 — Fails in too many ways *2023-08-04, version 3.0.5* In order to upload receipts, the app insists on having access to all of your photos, not just selected ones. I finally gave in and granted access, but then suddenly it wouldn’t accept my password anymore. So I gave up and deleted the app. I’ll just use the web site. ### 2/5 — Worthless *2023-01-07, version 3.0.5* You can only check your balance. Other options send you to a bad link. Just take this down until you invest in a real app. ### 2/5 — Trouble Logging in after putting in the PID *2022-10-09, version 3.0.2* Logging in after putting in the PID# and it said are you having trouble logging in click here .. then you can’t scroll to read the help screen.. and it doesn’t give you an option to reset your password.. ### 2/5 — Needs Work! *2021-01-20, version 2.2.4* It’s a helpful app to access your account and upload pictures of receipts, but it’s flaws outweigh the benefits. There is no way to delete pictures taken nor upload them from your files. I mistakenly took a picture of the floor and it was forever pending. I had to uninstall the app and reinstall it just to delete the picture. When checking your balance it pushes you to the internet instead of having the information in the app. The app definitely can use some work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*