# FloresHR — user reviews > 58 indexed App Store user reviews of FloresHR by Flores & Associates, rated 4.32/5 from 1,369 ratings. - Source: https://appshunter.io/ios/app/floreshr/id6748459727/reviews - App overview in markdown: https://appshunter.io/ios/app/floreshr/id6748459727.md - Rating breakdown: 5★ 311 · 4★ 27 · 3★ 15 · 2★ 9 · 1★ 87 ## Newest reviews (14 of 58) ### 2/5 — Strike 2 *2026-06-26, version 26.05.02* This is the 2nd Flores app, and it’s no better than the original. I can’t login to the application using my credentials stored in Password. The error message says the credentials I entered don’t match their records, but those same credentials from Password work on the Flores 247, other auto filled. C’mon. Do better or don’t have an app. You embarrass yourselves. ### 1/5 — User experience *2026-04-17, version 26.02.00* On mobile, I see that a claim is in green color with thumbs up but actual claim is denied, such confusion needs to be fixefy ### 1/5 — The old one was better *2026-04-16, version 26.02.00* This new app was obviously part of some DEI initiative and did not have competent professionals designing and building it. It crashes whenever you try to take a photo of a receipt. The back button takes you ALL the way back to where you don’t want to be. If I could give it a zero, I would. ### 1/5 — A broken healthcare system honestly *2026-04-09, version 26.02.00* This is the one awesome thing I’m so happy to have access to is an FSA account but Flores makes it unbearable. You guys send me emails in the middle of the night, no responses when I upload documents. False approval emails are sent out. I had a bad feeling feeling about my last claim. So I held onto it for weeks. I uploaded the documents 3x. If I had a fax machine sure I’d fax it right on over but I’m managing my entire healthcare with a cell phone. My job doesn’t pay me enough for a computer or a fax machine sorry! ### 1/5 — Crashes *2026-04-03, version 26.02.00* App crashes when I try to take a picture of my receipt to submit an expense. That’s the main feature anyone would use this app for and it doesn’t work. ### 2/5 — Privacy Issue *2026-03-28, version 26.02.00* When inputting ones bank account number, it hides the first bank account number, but when you enter the bank account number again to verify the accuracy of the account number, it doesn’t redact the account number, nor does it redact the routing number. ### 1/5 — Terrible company *2026-03-28, version 26.02.00* This is the WORST benefits company I have ever had to deal with in my life. ### 1/5 — Receipt *2026-03-22, version 26.02.00* Why don’t you just leave everything open so I can upload every receipt that way I don’t have to look for or try to keep up with a bunch of receipts let me upload them and that way you don’t have to ask ### 1/5 — Horrible *2026-03-18, version 26.02.00* Not user friendly. Tried to add dependents. Says they already exist but I cannot select them. ### 1/5 — Very poor *2026-03-14, version 26.02.00* This app is not optimal. You are unable to upload more than 1 receipt per claim. And it’s far too similar to the “Flores” app. It has made my life more difficult, not easier. ### 1/5 — Terrible company *2026-03-11, version 26.02.00* I tried to reach out for the agent to explain about issues with the charges but their contact is barely available. Stay away from FloresHR everyone. ### 1/5 — Hate it *2026-03-04, version 26.02.00* Hard to use. We are supposed to use capture or upload but do not see this. I have to be at work to get my access code from my work email. Just overall, bad experience. ### 1/5 — Never works *2026-03-04, version 26.02.00* Always has a system update when you need to use it the most ### 1/5 — Garbage *2026-03-04, version 26.02.00* This company is garbage. They don’t answer the phone, it takes 2 weeks to answer an email. It took 6 weeks for them to figure out why my company couldn’t deposit money into accounts. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-09-03, version 26.05.02* Logs you out almost immediately so you can’t get anything done pulling data across apps. ### 1/5 — This App Sucks *2026-08-23, version 26.05.02* There is no place to upload documentation. ### 1/5 — Worse experience possible *2026-08-11, version 26.05.02* Terrible customer service ### 1/5 — Poor Experience *2026-08-06, version 26.05.02* Flores Updated their website and app and did not transfer any login credentials to it. They will require users to register again to use the portal, but they haven’t sent registration emails to do so, yet they’re still sending emails requesting documentation of claims and threatening to report the claims to the IRS as taxable income if they don’t receive the documentation in 30 days but their website in inaccessible to provide the documentation. Very poor communication and a poor user experience. ### 1/5 — Doesn’t work *2026-07-05, version 26.05.02* Had a FloresHR account for a month now. It doesn’t show up on my app. Customer service couldn’t help. No way to get reimbursed. ### 1/5 — You *2026-06-27, version 26.05.02* Suck ### 1/5 — The absolute worst *2026-06-03, version 26.05.02* These folks wouldn’t know how to run a lemonade stand, much less a service company in 2026. Their website is hot garbage, and the app is worse. Good luck if you’re forced to use these folks, as everyone is - nobody but clueless HR professionals would voluntarily deal with this company. Unless there are truly no other options out there for transit check and wellness benefit management? How is that possible? If that is true, I hope some modestly competent company comes along and eats these clowns’ lunch pronto. ### 1/5 — making it difficult to use the service *2026-05-20, version 26.05.02* every time i use my card they are asking for additional documentation ### 1/5 — Worst app ever *2026-04-21, version 26.02.00* It kicks you out just trying to upload a photo, and you have to complete OTP every time you log in to the app, which is crazy even after it reads your face as a biometric. Come on now, you truly need to fix your app, NOT USER FRIENDLY!!!! And it only allows you to up load (1) photo for a claim !!! Please fix this! I the User sends an email with all the receipts needed, and the response back says to the user, saying please upload into the app! I am like this is bogus! I spend more time fouling with the app, than doing what I was asked to do by you, so this is why I am only giving you a (1) star review!! I wish I could give it (0)! Thanks for waiting my time. ### 1/5 — Needs work!! *2026-04-21, version 26.02.00* My biggest issue with this app is that everytime I get out of the app to get something and almost immediately go back, it prompts me to login again. It’s a real pain!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-07-22, version 26.05.02* Using the application is great ### 5/5 — Awesome *2026-03-10, version 26.02.00* Great app ### 5/5 — Bad to worst *2026-03-05, version 26.02.00* Very bad. Unable to login ### 5/5 — Unsatisfied customers *2026-03-04, version 26.02.00* The information is inaccurate. Show claims are approved when they aren’t. They take longer to process reinstatement. Customer service is not professional and friendly at times. ### 5/5 — Convenient but… *2026-01-12, version 25.11.01* I love what I can do within the app. My issue is the new FloresHR has a super small font. I struggle to read even with my bifocals!!! ### 5/5 — Easy Peasy *2025-10-25, version 25.08.00* This updated experience is awesome! It’s easy to sign up and create an account. Self-service is easy to use. I’m 100% happy! ### 4/5 — New 2026 *2026-01-08, version 25.11.01* I read some reviews and wanted to counter that I had no problem getting signed up or logged into this new app. I haven’t had to submit a claim yet but the sign up and in process what a piece of cake! ### 3/5 — Flex qualified items *2026-08-25, version 26.05.02* We need to be able to scan items in a store to see if it is flex approved. ### 3/5 — Camera feature does not work in app. *2026-04-11, version 26.02.00* Have to load receipts onto file and up load to app. ### 3/5 — Needs work *2026-02-07, version 25.11.01* My org uses this vendor for our FSA needs and it’s BARELY ok. It works but just not very polished like it’s 10 years behind. If you don’t use FaceID with this app, their text MFA function is goofy AF bc it’s not using utilizing Apple’s native function or something. It’s silly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*