# Fluent Home — user reviews > 128 indexed App Store user reviews of Fluent Home by Fluent Home, rated 4.40/5 from 816 ratings. - Source: https://appshunter.io/ios/app/fluent-home/id1082778806/reviews - App overview in markdown: https://appshunter.io/ios/app/fluent-home/id1082778806.md - Rating breakdown: 5★ 608 · 4★ 90 · 3★ 25 · 2★ 14 · 1★ 79 ## What do users think of Fluent Home? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Smooth and reliable - 🔒 Helpful monitoring and security features **Cons** - 🐛 Frequent technical issues and glitches - 🔋 Unreliable equipment and camera performance - 👎 Poor customer service and support **Commonly reported bugs** - Cameras often fail to record or detect activity - Alarm system triggers false alarms - Billing and account management problems **Most requested features** - Add option to delete all recordings at once - Improve two-factor authentication prompt - Enhance app responsiveness and stability ## Newest reviews (19 of 128) ### 2/5 — Not as good as it used to be *2026-01-02, version 5.11.2* Ever since the company became API, the service has gone to almost zero, pathetic actually. I have tried to get a service representative on a phone call multiple times and have never once gotten a reply. They only want the sale and then don’t help after ### 2/5 — Meh *2025-04-01, version 5.9.3* App is meh. Company is horrible to deal with. Good luck talking to a real person if you have a problem. It’ll take you a week IF you even get ahold of someone ### 1/5 — Not helpful *2024-11-29, version 5.6* Not helpful ### 2/5 — Review *2024-11-07, version 5.6* My front door camera doesn’t work The panel I arm froze last night and no longer works! Terrible ### 4/5 — No auto function for the fan *2024-10-17, version 5.6* Before I updated the system I use to have a setting where I could turn the fan on for 24 hrs, 4 hrs etc. now it doesn’t have that option. I am wondering why? ### 1/5 — Stay away *2024-09-01, version 5.4.0* Their app works 50% of the time had so many issues but I noticed that im not the only one as per the reviews!!!! Do not recommend to sign a contract with this company. ### 1/5 — Never answer customer service calls *2024-08-23, version 5.4.0* We’ve called to change our contract many of times and always get disconnected. Very disappointing as we’ve tried at least 20-59 times. ### 1/5 — No response *2024-07-13, version 5.4.0* We have tried to call numerous times because our cameras aren’t working on our house. A tech came out 3 months ago couldn’t fix them so he said he was going to talk to higher tech and call us back !!!! Never to happen and never heard from anyone !!!!if our contract was ending soon we would change companies !!!!! ### 1/5 — Terrible App *2024-06-21, version 5.4.0* Terrible app and even worse company. Don’t sign up for their service. ### 1/5 — Not helpful *2024-06-19* Not helpful ### 2/5 — Meh *2024-06-13* Door bell camera feature barely works. Way better companies out there ### 1/5 — Bill pay doesn't work and support requests are not responsive *2024-05-21, version 5.3.1* Bill pay hasn't worked in months and they do not respond to support requests. ### 1/5 — Poor service *2024-05-21, version 5.3.1* Poor access to cameras at times ### 1/5 — System is not good *2024-04-16, version 5.3.1* This system is always beeping even when we change the batteries can never get in touch with anyone . It was a huge mistake getting this system . Will be cancel our contract . And they take out more than one payment in a month . NEVER USE THESE GUYS ### 1/5 — Fluent never go with them *2024-03-18, version 5.2.6* I’ve had nothing but problems with them nothing but problems. It cannot break the contract. You see them on your phone and you’re thinking that they can protect you. They cannot. I have had nothing but problems with them they cannot protect you. They will not protect you they cannot protect me, I’ve been fighting for a year for them to protect me and they’re still trying to protect me dear the worst worst people that you can ever sign up with you. You see them turn around runaway, do not sign up with them. I made the mistake and I signed up with themjust run run away when you see their name run ### 1/5 — Il manque l’essentiel… *2023-12-07, version 5.2.1* Pouvoir vérifier, par exemple l’état de batterie d’un dispositif vidéo extérieur qui n’est pas relié à l’électricité. Votre doorbell video que j’ai chez moi et que je paie dans mon abonnement, est un très mauvais produit. En 1 mois avec l’arrivée de l’hiver, j’ai du recharger la batterie 2 fois. Je ne suis pas du tout satisfait. ### 1/5 — Deleting recording *2023-12-02, version 5.2.1* Great but it would be nice to have the option to “delete all old recordings” - ie in doorbell recordings so that you don’t have to select each one to delete. ### 1/5 — Worst *2023-11-28, version 5.1.3* Worst service ever cannot wait to cancel this garbage!!!!!!!!!!!!!! ### 1/5 — DO NOT SIGN UP WITH FLUENT *2023-11-17, version 5.1.3* The most useless and difficult to deal with company. They don’t care about their customers at all, and refuse to offer solutions. They only care about taking your money. If a rep ever approaches you, RUN. Don’t ever go with this company ## Most critical reviews (10 lowest-rated) ### 1/5 — You can’t cancel it *2026-05-23, version 5.11.2* I have tried to cancel this service for almost a year and no one will return my calls or emails. They keep charging me. Not sure if I need to contact a lawyer. ### 1/5 — Horrible Service *2026-03-23, version 5.11.2* I would give ZERO STARS if it was an option! Do not get it (there is no way this would get a 4 star review, read the review comments & ratings). We’ve had Fluent (driveway camera, fire/smoke/heat detector, carbon monoxide detector, flood detector) for about 7 years. Initially our service was good but since it’s changed over to A.P.I it’s terrible. We are now 18 days with zero follow up from them. Our fire/smoke detector quit working for who knows how long, so no call from them that there was an issue. I discovered it on March 5, that was 18 days ago. So at least 6 phone calls, 3 service requests from them sent to follow up with the service department with the assurance someone would call in a day or two to set up a service visit-no one has called. 4 unanswered emails. We have had zero contact from them. I’m at my wits end to know what to do!! ### 1/5 — No support. *2025-12-23, version 5.11.2* While the app works....mostly. When there is an issue you are on your own. No one ever responds to support requests. I'm looking into alternatives. ### 1/5 — Horrible *2025-12-21, version 5.11.2* Do not get a fluent system. GARBAGE ### 1/5 — Terrible service *2025-07-03, version 5.9.6* No service at all with this system. ### 1/5 — Worst customer service *2025-05-02* Do not waist your time with this company. There are several way better options. The equipment fails to work half the time. It is impossible to get a technician to come out. They make it extremely difficult to cancel your subscription. If I could give them negative stars here I would. ### 1/5 — Fluent Is a Joke *2025-03-05, version 5.9* No service on faulty equipment ### 1/5 — Poor connection and service, can’t get anyone in customer service to answer. *2025-02-13, version 5.9* Service was great initially. It has since become absolute garbage. Can’t get in touch with anyone to do anything. Called 3 different times and sat on hold for 41, 33, and 76 minutes with no answer. Lame. ### 1/5 — Garbage service r that doesn’t work *2025-01-23, version 5.7.2* Beware!!!!! Anyone looking for a security service should avoid these criminals at all cost. They will lure you into a subscription that can’t be exited for poor service. They will find ways to financially gouge you. Do not ever use fluent! ### 1/5 — Meh *2024-12-21, version 5.7.2* Door bell camera feature barely works. Way better companies out there ## Most praised reviews (10 highest-rated) ### 5/5 — Fluent App *2023-11-03* The Fluent app is very user friendly and easy to use. Cameras pull up fast and you get live notifications. Very happy with the app and service. ### 5/5 — Fluent App *2023-08-31* The Fluent app is very user friendly and easy to use. Cameras pull up fast and you get live notifications. Very happy with the app and service. ### 5/5 — Camera videos *2023-05-02, version 4.21.24* I live to see the wildlife that visits our place. Thank you👍👍👏👏 ### 5/5 — Great App! Fluent is awesome! *2023-02-07, version 4.21.21* Just switched to Fluent, and have been very happy with all of the equipment and App! Thank you! ### 5/5 — Fabulous, User Friendly and Comprehensive App/Service *2022-09-25, version 4.21.15* Wow, am so pleased with Fleunt System Security and their Mobile App. Highly recommend! ### 5/5 — Awesome App! *2022-03-01* Use it daily!! Very easy to use and configure to your likings. Minimal crashes, caused by my horrible service out here. Def recommend! ### 5/5 — Fluent App *2021-12-07, version 4.20.1* The Fluent app is very user friendly and easy to use. Cameras pull up fast and you get live notifications. Very happy with the app and service. ### 5/5 — Love the fluent app *2021-10-21, version 4.18.2* Excellent product the app is smooth and easy to use ### 5/5 — quick and efficient *2021-09-07, version 4.18.2* love this app so convenient for me especially not being at the business location everything is right in my phone easy access and verbal communication can happen through camera system 24/7 support if needed. ### 5/5 — Wonderful *2021-06-23, version 4.18.2* Love everything about it and Kevin Is the best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*