# FlyCleaners Laundry On-Demand — NYC Laundry & Dry Cleaning App

> On-demand laundry and dry cleaning service for NYC residents. (iPhone/iPad app by Rinse.)

- Source: https://appshunter.io/ios/app/flycleaners-laundry-on-demand/id726536004 (this page in markdown: same URL + `.md`)
- Developer: [Rinse](https://appshunter.io/developer/694798175)
- Category: Lifestyle, Productivity
- Price: Free
- Rating: 4.10/5 from 4,447 App Store ratings · 97 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 14 MB
- Languages: American English
- Released: 2013-11-10
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/flycleaners-laundry-on-demand/id726536004/reviews.md

## What is FlyCleaners Laundry On?

FlyCleaners has been acquired by Rinse, the nation's leading clothing care company.

We've enjoyed serving you and really appreciate the trust you placed in us. Our journey with you may be over, but we know you and your clothes will be in good hands with Rinse!

Visit www.rinse.com/flycleaners, or download the Rinse mobile app, to schedule your next laundry or dry cleaning order.

## Key features

- On-demand laundry service
- Dry cleaning pickup and delivery
- NYC service area
- Acquired by Rinse

## What do users think of FlyCleaners Laundry On?

Overall sentiment: negative

**Pros**

- 🚀 Fast and convenient service
- 👍 Clothes come back clean and well-folded
- 💡 Helpful and courteous delivery staff

**Cons**

- 🐛 Frequent delays and missed pickups/deliveries
- 🔍 Poor customer service and lack of communication
- 💸 Expensive compared to other options
- 🤔 Lost or damaged clothing items

**Commonly reported bugs**

- App glitches and crashes
- Inability to track order status

**Most requested features**

- Improve delivery reliability and communication
- Implement better customer support channels
- Offer more transparent pricing and compensation policies

## Recent user reviews (10 of 97)

All indexed reviews: https://appshunter.io/ios/app/flycleaners-laundry-on-demand/id726536004/reviews.md

### 1/5 — I REPEAT DO NOT USE, THEY LOST ALL MY CLOTHES

*2022-04-06, version 4.0.0*

Would never in a million years use again, it’s a scam and there customer service is the biggest joke of all time.

### 1/5 — Lost several of my favorite clothing items

*2022-01-27, version 3.10.2*

FlyCleaners is truly awful. Do not use them! The first time I tried to book with them, they did not show up. The second time, they showed up and then rang the doorbell at least 10 times in the 30 seconds it took for me to come down the stairs. Then, worst of all, they lost a bunch of my clothing, including an extremely sentimental and irreplaceable flannel, as well as a cardigan that I’ve loved and worn for years. 
I cannot tell you the amount of sadness and stress I’ve dealt with since using them ONE time. Please, if you value your clothing and your sanity, do not use this company’s “service”.

### 1/5 — DO NOT USE THIS SERVICE

*2022-01-23, version 3.10.2*

They lost items of clothing, the ‘laundry’ smelled like someone sprayed a bottle of fabreeze and folded everything and put it back in the bag, they charged a different amount to my credit card rather than the amount in the App account, they don’t answer emails or calls. Don’t use!!! Google them and see more horror stories!

### 1/5 — Lost my shirts

*2022-01-04, version 3.10.2*

Tried dry cleaning with this app and they lost 2 of my dress shirts and the phone number on their app is not connected. Also their chat doesn’t work so there’s no way to find my clothes and they double charged my card. Unhappy experience :c

### 1/5 — Great if you never want to see your laundry again

*2021-12-14, version 3.10.2*

This used to be a really great and reliable app. They definitely wash my clothes better than I do myself and that’s the reason I still keep trying to use them hoping each time for a little more reliability. However in the past year I’m lucky if I get my laundry back two weeks later. Sometimes you cannot schedule the delivery at all and have to keep trying. Customer service is non-exsistent. There is no number to call and no one ever responds to emails. There’s also a chat option in the app but it doesn’t work either. Lately I’ve had better luck scheduling the deliveries and just wind up waiting during the scheduled time with no deliveries happening. This is my fourth time this week - completely ridiculous (tried twice week before). Literally had to get new towels, linens, socks etc.

### 1/5 — B

*2021-12-06, version 3.10.2*

I would give it zero stars if possible. They do not actually pick up within the window, and there is absolutely no customer support. Will not be even attempting to use again.

### 1/5 — Did not show up

*2021-10-05, version 3.10.2*

Do NOT use this app. I booked laundry through Fly Cleaners— and not only did they completely ignore my order, but also refused to communicate with me.
I had a pickup scheduled from 2-5pm. I stayed home from 2-5 to deliver the clothes and nobody showed up. I tried calling 5 times to check in and sent two emails. Nobody came. I waited till 10pm. Nobody called me back. Nobody answered my emails. It still says I have a confirmed pick up for YESTERDAY 2-5. I needed this and was relying on it and am deeply upset and disappointed.

### 1/5 — they just never came

*2021-08-16, version 3.10.2*

what can i say? they just never came 🤷‍♀️

### 1/5 — Not worth it

*2021-08-13, version 3.10.2*

Was never great but used to be cheap at least. Now it’s far and above the cost of other services in the area. I really can’t name a single reason it would ever be worth it to use this company anymore.

### 1/5 — Used to be great

*2021-05-23, version 3.10.2*

Now these people just ignore pickup windows and come whenever they want. No bueno. Also customer service is nowhere to be found.

## Frequently asked questions about FlyCleaners Laundry On

### What is FlyCleaners?

FlyCleaners was an on-demand laundry and dry cleaning service that operated in NYC. The service has since been acquired by Rinse, a leading clothing care company.

### How do I use the service now?

To schedule laundry or dry cleaning, you should visit www.rinse.com/flycleaners or download the Rinse mobile app. Rinse will now handle your clothing care needs.

### Is there a cost to use the service?

The original app was free to download and use for scheduling. Pricing for laundry and dry cleaning services would have been provided by FlyCleaners and is now managed by Rinse.

### What areas did FlyCleaners serve?

FlyCleaners primarily served customers in New York City. For current service areas, please refer to Rinse's website or app.

## Version history (last 5 releases)

### 4.0.0 — 2022-02-17

FlyCleaners has been acquired by Rinse, the nation's leading clothing care company.

We've enjoyed serving you and really appreciate the trust you placed in us. Our journey with you may be over, but we know you and your clothes will be in good hands with Rinse!

Visit www.rinse.com/flycleaners, or download the Rinse mobile app, to schedule your next laundry or dry cleaning order.

### 3.10.2 — 2019-09-20

Updated internal package used for customer communication

### 3.10.1 — 2019-08-20

* Allow Pickup from Store as a Delivery Option
* Show Store Information on Account and Order Details
* Help => Call Button Now Calls Store Associated with Order

### 3.9.1 — 2019-05-29

* Added Same Day Express feature
* Added feature for reviews on multiple platforms (Yelp, App Store)
* Fixed application deep links
* Fixed issue when creating new address via "Schedule new Pickup"
* Fixed order subtotal display issue

### 3.8.0 — 2018-11-12

* Added in-app chat support (when online)
* Updated SDK for improved functionality and security

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## More apps by Rinse

- [Rinse \| Laundry & Dry Cleaning](https://appshunter.io/ios/app/rinse-laundry-and-dry-cleaning/id694798172)
- [Team Rinse](https://appshunter.io/ios/app/team-rinse/id1629066065)

All apps by Rinse: https://appshunter.io/developer/694798175

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*