# FlyGaruda — user reviews > 322 indexed App Store user reviews of FlyGaruda by PT Garuda Indonesia (Persero) Tbk, rated 3.90/5 from 414 ratings. - Source: https://appshunter.io/ios/app/flygaruda/id961859722/reviews - App overview in markdown: https://appshunter.io/ios/app/flygaruda/id961859722.md - Rating breakdown: 5★ 270 · 4★ 23 · 3★ 13 · 2★ 10 · 1★ 98 ## What do users think of FlyGaruda? Overall sentiment: negative **Pros** - 🚀 Fast booking process - 👍 Reasonable prices for full-service carrier - 👍 Great airline in Indonesia **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult to navigate and use - 🤯 Unreliable and non-functional features - 🤔 Inconsistent user experience - 🤦‍♀️ Poor customer support **Commonly reported bugs** - Login and registration issues - Incorrect flight information display - Inability to retrieve booking details - Compatibility problems with newer devices **Most requested features** - Add Apple Wallet support - Improve Garuda Miles integration - Enhance mobile check-in and booking flow ## Newest reviews (20 of 322) ### 3/5 — Loading lama *2026-05-02, version 6.23.0* Tiap mau buka current ticket, loading lama. Termasuk mau buka boarding pass buat tunjuking ke petugas Bandara. Barangkali pihak garuda bisa memperbaiki kualitas aplikasi ini. ### 1/5 — Aplikasi GA PERNAH BENER *2026-04-08, version 6.23.0* Kalau ada nilai minus mungkin udh gue ksh jg minus. Ga cocok Banget diksh bintang walau hanya bintang satu!!!! Tiap mau booking tiket error terus yg anehnya error koq ga pernah diperbaiki. Udh gitu nanya ke CS WA sama aja parahnya. Lg chat tiba tiba blgnya ga direspon dan diputus sepihak. Malu maluin doank katanya maskapai kebanggaan ### 1/5 — Not supporting Apple Wallet boarding pass *2026-04-01, version 6.23.0* Very inconvenient ### 1/5 — Unresponsive *2026-03-25, version 6.23.0* For an airline as big as Garuda and always highlighting their customers services, the apps does not represent that, either unresponsive or keep on 'loading', particularly the claim missing mileage😅. ### 1/5 — Parah *2026-03-07, version 6.22.3* Nunggu bagasi sejam . Tobat ama garuda ### 1/5 — Benahi! *2026-03-05, version 6.22.3* Gak beres app nya! Mau checkin aja susah! Benahi napa!! ### 1/5 — 80% - 20% online check in *2026-03-03, version 6.22.3* Jika online check in sudah 80%, yg 20% tidak bs online check in. Hal ini tdk ada keterangannya di aplikasi fly garuda. ### 2/5 — Still Buggy *2026-03-03, version 6.22.3* It is wonderful for booking, but many features still buggy to be used : checkin and refund. i had still to go to counters ### 3/5 — Semakin kesini semakin menurun kualitasnya *2026-02-28, version 6.22.3* udah mulai sering reschedule asal dari maskapai, main ubah2 perjalanan orang, tanpa ada kompensasi apapun, sangat merusak plan orang, sekelas garuda nunggu tangga buat penumpang turun pas landing aja bisa lama banget, ntah lah, semoga segera ada perbaikan aja ### 1/5 — Your App is So Clumsy *2026-02-27, version 6.22.3* When are you going to invest in IT to deliver an app that works better? This is not five star service ### 1/5 — Error trus *2026-02-25, version 6.22.3* Error trus ### 1/5 — PROSES PEMBAYARAN *2026-02-21, version 6.22.3* Ini maksudnya gimana sih, udah disuruh bayar, dan gw pilih pembayaran lewat BYOND BY BSI, udah sesuai sama instruksi, tapi tetep nggak bisa, katanya tidak sesuai terus, padahal norek juga udah di copy paste nggak ada yang salah, berkali-kali begitu terus. ### 1/5 — Apps nya tidak nyaman *2026-02-19, version 6.22.3* Aduh, tidak nyaman banget, apa2 kayanya lama dan sering error, mana mau redeem ribet banget dan oops mulu.. gak pernah gak oops.. ngapain punya apps kalo gitu. ### 1/5 — Redeem miles susah *2026-02-16, version 6.22.3* Kalau booking tiket dengan redeem miles susahnya minta ampun, udh masukin otp tetap loading terus, di DM ke IG officialnya disuruh clear cache tetap juga sama, aplikasinya sangat tidak membantu👎👎 ### 2/5 — Booking code hilanh *2026-02-12, version 6.22.3* Aplikasi nya agak labil. Booking code bisa hilang dan kalau situasi emergency ini sangat mengerikan. Saya penumpang GA600 CGK-MDC 14 feb 2026 seat 29C. Harap di cross check aplikasi ini 😪 ### 1/5 — Slow like a bug *2026-02-11, version 6.22.3* The app is so slow. A lot of bugs ### 3/5 — GM *2026-02-10, version 6.22.3* Maunya saat cekin sdh auto masuk poinnya ### 1/5 — Not the best airline *2026-02-10, version 6.22.3* Many delays ### 3/5 — Check in tidak bisa *2026-01-21, version 6.22.1* Mencoba check in via apps tidak bisa tapi bila menggunakan website bisa. Kenapa ya?? Sudah beberapa kali seperti ini. ### 1/5 — Tidak bisa web check in *2026-01-20, version 6.22.1* Tolong diperbarui karena semenjak update terbaru saya tidak bisa melakukan web check in ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless App, incessant notifications *2026-07-05, version 6.26.0* This app is garbage. Firstly, you get 3-4 notifications DAILY with marketing/deals, so I figured I’d go to the notifications settings and turn them off… NOPE notifications settings have been “under maintenance” for weeks, and if I use my iPhone settings to just turn them all off then I miss the important notifications about my flight…. Checking in didn’t work, the nationality field is compulsory and didn’t have “Australian” as an option, but had “American” on the drop down three times… couldn’t get my boarding pass in the app either. The actual flight and service from staff was good, but this app is pointless. ### 1/5 — Perbaiki aplikasi *2026-05-01, version 6.23.0* Aplikasi nya aneh gak bisa daftar member loading mulu gak ada selesainya, masih banyak lagi fitur yg tidak bisa diakses intinya app nya harus diperbaiki!!! ### 1/5 — Lemot *2026-04-30, version 6.23.0* App sangat pelan, setiap kali loading selalu harus menunggu 5-10 menit, kadang dapat “failed get data”, sudah uninstall reinstall. Sudah begini berbulan2 ### 1/5 — It’s getting worst *2026-04-30, version 6.23.0* The quality of Garuda Indonesia’s service has been steadily declining. Issues range from malfunctioning in-flight entertainment and unkempt cabins to the inability to process missing miles claims via WhatsApp due to persistent 'system errors.' It would be advisable to temporarily drop 'Indonesia' from the brand name “GARUDA INDONESIA” to avoid tarnishing the nation's reputation ### 1/5 — LOLA *2026-04-29, version 6.23.0* Mau input Claim Garuda Miles selalu Lola Dan akhirnya error data not found. ### 1/5 — Very bad *2026-04-29, version 6.23.0* Jelek bgt aplikasi apaan ini ### 1/5 — Constant lags and price hikes *2026-04-29, version 6.23.0* The app is slow I tried booking the same ticket 3 times, it crashes those 3 times. And after the fourth time, the price suddenly went up. ### 1/5 — Can’t login *2026-04-27, version 6.23.0* Been trying for hours, the call center said there is no issue with the servers but I can’t login at all ### 1/5 — Heavy loading *2026-04-27, version 6.23.0* Worst app compare to its peers ### 1/5 — Loading Terus *2026-04-20, version 6.23.0* Pas daftar akun baru. setelah isi semua data. Eh pas submit, loadingnya lama ## Most praised reviews (10 highest-rated) ### 5/5 — I Fly Garuda to Indonesia *2024-08-11, version 6.6.0* I used to fly Singapore Airlines to Indonesia from Singapore. Since 2018, I started flying Garuda, as I realized that Garuda is comparably in cost, comfort, timing and most important, service! Since then I like Garuda. Punctuality, it is still good. ### 5/5 — Ilove Garuda Indonesia *2024-07-05, version 6.3.0* Selalu menggunakan Product Lokal Garuda Indonesia Keluarga Indonesia menggunakan Garuda Indonesia ### 5/5 — Booking *2024-04-15, version 6.1.4* Was simpel And straight forward and user friendly ### 5/5 — Garuda is great *2024-01-16, version 6.0.0* Booking is easy and fast Price is reasonable for full service carrier The best airline in indonesia i believe Keep the good work! ### 5/5 — Jane Jones *2023-12-19, version 6.0.0* So easy to book a flight, and an amazing price too! This will be my second flight experience with Garuda, and I’m looking forward to it!!! ### 5/5 — Garuda Indonesia is a five-star airline *2023-07-03, version 5.4.1* Good and best airline in the world ### 5/5 — Booking and future flights *2023-03-20, version 5.4.0* Booking is always easy .. great app! Resume direct flights Perth Jakarta return pretty please !!! We need it so badly here in Perth Western Australia .. i Will be your loyal customer Regards, F Trinder ### 5/5 — LOOOOOOOODING APP *2023-02-14, version 5.4.0* Can't open my trip so we can't manage booking detail so bad☹️☹️☹️☹️☹️😔😔😔 ### 5/5 — Its very good *2021-05-28, version 5.2.7* Tahnk you ### 5/5 — Force close saat pemesanan tiket *2021-03-22, version 5.2.2* Kenapa ya ketika pilik book trus masukin jadwal penerbangan dan pas pilih pesawatnya force close mulu ya? Mohon bantuannya --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*