# FlySmart — A mobile app by MAVCOM

> Consumer travel rights and complaint management app by Malaysian Aviation Commission. (iPhone/iPad app by Malaysian Aviation Commission (MAVCOM).)

- Source: https://appshunter.io/ios/app/flysmart/id1443441675 (this page in markdown: same URL + `.md`)
- Developer: [Malaysian Aviation Commission (MAVCOM)](https://appshunter.io/developer/1443441674)
- Category: Travel
- Price: Free
- Rating: 3.00/5 from 3 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 68 MB
- Languages: American English
- Released: 2018-11-21
- Data updated: 2026-06-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/flysmart/id1443441675/reviews.md

## What is FlySmart?

With the FlySmart app, your travel rights are always just a tap away.

FlySmart is a consumer-focused initiative under the Civil Aviation Authority of Malaysia (CAAM), helping travellers understand and exercise their travel rights through the FlySmart mobile app. Create an account easily with your e-mail address, name and phone number**, and enjoy peace of mind knowing that your rights protection is always within reach.*

Through the FlySmart app, you can lodge complaints* to CAAM concerning any flight-related issues during your trip. When you submit your complaint case, you can support it by instantly snapping photos and attaching documents as evidence. You will then receive notifications as your complaint case progresses from submission to resolution, and the Case History feature lets you track every update in real time.

The app also provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations to help you make more informed travel choices.*

Download and install the FlySmart mobile app today, and travel smart with FlySmart!

*An internet connection is required at all times
**Your personal data will solely be used for CAAM’s complaints management only.
**Please review the Personal Data Privacy Disclaimer at https://flysmart.my/en/flysmart-app-disclaimer/

## Key features

- Exercise travel rights
- Lodge flight complaints
- Attach evidence to complaints
- Track complaint progress
- View airline performance
- Access airport performance

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/flysmart/id1443441675/reviews.md

### 1/5 — Unable to open app

*2025-12-12, version 2.6.2*

Registered twice. But still unable to open the app

### 3/5 — Troubling people to download app

*2024-08-30, version 2.5.3*

The website after load all documentation submit button gone, waste my time key in everything

### 2/5 — SLOW APP

*2019-05-24, version 1.2*

need to improve more before publish to public. Slow app, lagging, loading and all stuff. messy apps

### 1/5 — cannot use at all

*2019-05-24, version 1.2*

I signed up through Facebook, fb already had record but this app doesnt log me in and says required internet.

## Frequently asked questions about FlySmart

### What is FlySmart?

FlySmart is a consumer-focused app by the Civil Aviation Authority of Malaysia (CAAM) that helps travelers understand and exercise their rights. It allows users to lodge complaints and track their progress.

### How do I lodge a complaint with FlySmart?

You can lodge complaints through the FlySmart app by providing details of your flight-related issue. You can also attach photos and documents as evidence to support your case.

### Can I track the status of my complaint in FlySmart?

Yes, the FlySmart app features a Case History section that allows you to track every update on your complaint case in real-time, from submission to resolution.

### Does FlySmart require an internet connection?

Yes, an internet connection is required at all times to use the FlySmart app, including lodging complaints and accessing performance dashboards.

### What kind of performance data can I see in FlySmart?

FlySmart provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations.

### Is FlySmart available on Android devices?

Based on the information provided, FlySmart is supported on iPhone, iPad, and iPod. Specific Android device compatibility is not detailed.

### How often is FlySmart updated?

The latest version of FlySmart is 2.6.2, updated on November 3, 2025. Update frequency is not explicitly stated but indicates ongoing development.

### Does FlySmart have ads?

No, FlySmart does not contain advertisements.

## Version history (last 5 releases)

### 2.6.2 — 2025-11-03

This release marks the rebranding of FlySmart following the merger between the Malaysian Aviation Commission (MAVCOM) and the Civil Aviation Authority of Malaysia (CAAM), effective 1 August 2025.

Updates include:
• App logo refreshed with the new CAAM identity
• Contact Us details updated
• Content and references updated
• Airline and airport performance dashboard links updated to direct users to the CAAM website

Please update to the latest version for accurate information.

### 2.6.0 — 2025-02-03

1. Image Preview Capability for Supporting Documents:
The image preview feature under the ‘Supporting Documents’ section in the ‘Make a Complaint’ page provides samples of supporting documents to guide consumers on what to include as supporting documents in their complaint submission.

2. Design improvement 
Enhanced design elements for better user experience and navigation within the complaint submission process.

### 2.5.9 — 2025-01-07

1) Updates features
     - Airline and Airport Performances
     - ⁠Removal of Travel Advisory Feature
2) Design improvements

### 2.5.7 — 2024-11-28

1) Additional features 
     - Travel Advisory
     - Know Your Rights
     - Account Deletion 
     - Refund Process
2) Bugs fixes
3) Design improvements

### 2.5.5 — 2024-10-05

1) Additional features 
     - Travel Advisory
     - Know Your Rights
     - Account Deletion 
     - Refund Process
2) Bugs fixes
3) Design improvements

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## Related topics

[flysmart](https://appshunter.io/ios/topics/flysmart) · [civil aviation authority malaysia](https://appshunter.io/ios/topics/civil-aviation-authority-malaysia)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*