# FlyUIA — user reviews > 50 indexed App Store user reviews of FlyUIA by UKRAINE INTERNATIONAL AIRLINES Private Joint Stock Company, rated 4.20/5 from 756 ratings. - Source: https://appshunter.io/ios/app/flyuia/id1031532600/reviews - App overview in markdown: https://appshunter.io/ios/app/flyuia/id1031532600.md - Rating breakdown: 5★ 507 · 4★ 109 · 3★ 31 · 2★ 24 · 1★ 85 ## What do users think of FlyUIA? Overall sentiment: negative **Pros** - 🚀 Quick and easy check-in - 👍 Convenient and intuitive app - 💡 Efficient and seamless experience **Cons** - 🐛 Buggy and glitchy - 🚫 Inability to check in for all flight legs - 💰 Overcharging and hidden fees - 🤷‍♀️ Confusing and limited functionality **Commonly reported bugs** - Boarding pass not saving or displaying properly - Frequent crashes and login issues - Country/address fields not working correctly **Most requested features** - Save personal details and preferences - Integrate with frequent flyer program - Allow pre-payment of checked baggage - Provide clear flight status updates ## Newest reviews (13 of 50) ### 1/5 — Useless and buggy *2019-07-17, version 7.3.0* I can’t check it n using web site and this application, because it asking enter field country that actually not exist. Country of residence and passport issued country set from drop list to united States of America. Absolutely useless application. ### 2/5 — Simplistic app with limited functionality *2019-07-12, version 7.3.0* Does not connect your panorama club account with your flights. Every time you need to enter reservation or ticket number to check in, instead of purchase long your flights. And so on... it is not a mature app you would expect from the air company. ### 3/5 — Known traveler status doesn’t appear on boarding pass *2019-06-17, version 7.2.1* It is very user friendly but doesn’t ask for or show known traveler number or status on the boarding pass ### 1/5 — Regular failures on standard features *2019-06-16, version 7.2.1* - Logged out for no reason when tried to buy extra luggage and wouldn’t let me back in for an hour to avoid ‘simultaneous changes’. - Failed multiple transactions due to ‘api issue’. - Did not show boarding pass on closed screen. - Does not save or automatically update my flight info. ### 1/5 — No address field in profile details *2019-05-04, version 7.1.5* It says I have to fill address field which is missing in the form so I’m not able to do anything. ### 1/5 — Impossible to check in *2019-05-02, version 7.1.5* Maybe because we are not residents of Ukraine, but for some reason it is impossible to check in and it is the only possibility? ### 1/5 — App not working *2019-03-03, version 7.0.2* This app does not work on my iPad, second generation, can not see any mask for departure or destination city. Not usable ### 1/5 — Horrible -Arcaic *2018-11-15, version 6.3.1* We are in 21st Century -there are many good software developers in Ukraine who could improve this arcaic app with poor functionality ### 3/5 — Menachem *2018-10-21, version 6.2* Language can not be selected in the check-in option. I would be happy if you could fix the problem. Thank you. ### 1/5 — Can't pre-pay for checked baggage *2018-09-18, version 5.2* I can't find any option to add checked baggage. The say it's cheaper if you do, but I cannot. ### 1/5 — Only able to check into first leg *2018-09-09, version 5.2* I am reading reviews from like a year ago that had this problem. Why can I only check into the first leg of a trip? ### 2/5 — mobile boarding pass not working *2018-07-14, version 5.2* After checking in I click Mobile Boarding Pass and nothing happens. It seems to be greyed out but I’m not sure. If Mobile Pass is not available the app should make it very clear; right now it is anything but. ### 1/5 — This app had one job *2018-05-03, version 5.2* Didn't let me check in for the second leg of my flight, simply kept giving an error when I tried to save the boarding pass. I had to complete check-in through the website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2021-12-06, version 9.2.6* It lost my boarding pass. Disappeared right before my eyes while saving to my wallet. Disgraceful ### 1/5 — Worst airline ever *2021-08-08, version 9.2.3* You get what you pay for. There is no way to contact anyone. Don’t believe me? Try to email them. Try the FB messaging app they give you. See what happens. In any other country this airline would be de-listed. Spend the few extra $s and don’t risk your life with this joke of an airline. ### 1/5 — Avoid, it,s a scam *2021-04-14, version 9.1.8* I have booked a flight from New York to Kiev using this App. Ukrainian airlines have canceled two flights in the row, Months after months going nowhere. They advertise and allow people to buy not operational flights, Holding people money for 90 days. Believe it or not, I’m still having problem getting my money back after I cancel my reservation. Avoid, it’s a scam. ### 1/5 — What is wrong with you people?( *2021-01-30, version 9.1.4* Who blocks a user out of their app for exceeding a time limit in using it? This is just another reason why nobody wants to deal with Ukraine and their useless attitude and greed and unaccountability. Crimea made the right choice. ### 1/5 — Doesn’t work. Expectedly *2020-09-03, version 8.9.0* Can’t check in with this app. Glitching when filling up an info with country of residency and it kicks you back to previous menu ### 1/5 — Buggy and confusing *2020-03-08, version 8.5* I’m unable to add my Panorama Club card or edit personal details through app or website. Every time I click “Save” it shows an error of missing “Country” which is not even on the screen. Looking at other reviews it looks like this error is not unique and being happening for a while (over 6 months) and no one is doing anything. The app itself is very confusing, how do I check my flight status? There is no such option. Do I use check in? But I already checked in...how do I know what gate I should go to and what if it changes? Etc... why do I have two separate logins for Panorama Club and booking? All other airlines figured out how to build their app and what’s important. This app is useless. Edit: on top of all that their electronic boarding pass doesn’t work at airport ( printed or on the phone) so you have stand in the long line even if you don’t have any checked luggage. ### 1/5 — Rip off Overcharged my mom when she tried to board *2020-01-31, version 8.4.1* I already paid Expedia for the ticket and when my mom tried to check in at jfk UIA wants to charge extra makes no sense They’ve taken away free seats Once you by the ticket after that you’ve to pay extra to confirm your seats ### 1/5 — Just a lame wrapped web-site and not properly connected to their Panorama frequent flyer program. *2019-12-13, version 8.2* This app is a joke, UI barely works on older 4" devices (controls out of users' reach) and crashes every now and then. ### 1/5 — Does not save boarding pass *2019-09-29, version 7.3.1* The app does not save your boarding pass, as a result a had to pay check-in fee at the airport ### 1/5 — Useless app *2019-09-12, version 7.3.1* Useless application. We get many attempts to checking No success and have been charged for checking at Airport ## Most praised reviews (10 highest-rated) ### 5/5 — quick and accurate *2019-09-12, version 7.3.1* Very fast check in ### 5/5 — Great airline *2019-06-08, version 7.2.1* Good app quick and easy always works ### 5/5 — Works *2019-03-29, version 7.1.1* Finally they hired someone to make the app and the site to work properly!!! Great!! No complaints! Nice and easy to understand!! ### 5/5 — Best Graphic Artists! *2018-12-06, version 7.0.1* It’s not a secret hat best graphic design up/ui are from my home country of Ukraine! ### 5/5 — Unexpected Ease *2018-08-03, version 5.2* Well done with this app. My experience checking in with it on Aug. 3, 2018, was straightforward and seamless. ### 5/5 — Quick check-in *2018-07-05, version 5.2* Check-in experience was quick and seamless. Thank you. ### 5/5 — Awesome app! *2018-07-05, version 5.2* Awesome app! The US airlines should use this app as an example! ### 5/5 — Very good app *2017-11-04, version 4.8* Convenient and quick application. ### 5/5 — Easy and fast! *2017-10-18, version 4.8* Easy and fast check-in! ### 5/5 — Good *2017-09-26, version 4.7.1* Very easy to use thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*