# FM Help

> Facilities management helpdesk system for organizing workflows and service requests. (iPhone/iPad app by Jones Lang LaSalle Incorporated.)

- Source: https://appshunter.io/ios/app/fm-help/id1190265813 (this page in markdown: same URL + `.md`)
- Developer: [Jones Lang LaSalle Incorporated](https://appshunter.io/developer/429518140)
- Category: Productivity
- Price: Free
- Rating: 1.00/5 from 1 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 36 MB
- Languages: American English
- Released: 2017-01-05
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/fm-help/id1190265813/reviews.md

## What is FM Help?

Helpdesk Management System is important for facilities management because it helps in organizing the entire work flow of a facilities and property with priority service request on daily basis. With help desk management, significant time can be saved as it allows other critical issues to be addressed based on the priority. Service requests and queries, calls received by support centres, SMS alerts,  and email notifications can all be integrated into one organized system. It also makes information very user friendly and easy to assess by employees through online (or) by mobile.

Benefits and Features
• All events can be monitored and saved all on one platform
• Initiates and follows up work orders
• Manage and record all phone calls and emails received
• Information about all problems can be accessed and reported
• Reports can be easily prepared and sent periodically with the flexibility of choosing the frequency at which they are sent and also the ability to program the timing of the sending.
• All activities done in the past can be retrieved with accuracy whenever they are needed no matter how far back they were done

## Key features

- Organize workflow
- Prioritize service requests
- Manage communications
- Monitor and save events
- Initiate work orders
- Access and report problem information
- Prepare and send reports

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/fm-help/id1190265813/reviews.md

### 1/5 — App still crashes immediately on opening

*2020-02-14, version 2.6*

Can someone raise a ticket that the ticket raising tool is broken?

### 1/5 — Not working

*2020-01-17, version 2.6*

App crashes immediately on launch every time.

### 1/5 — Error

*2017-03-07*

Login error

## Frequently asked questions about FM Help

### What is FM Help primarily used for?

FM Help is a facilities management system designed to organize workflows, prioritize service requests, and manage communications. It centralizes events, tracks work orders, and provides easy access to problem information and reports.

### Can FM Help manage incoming calls and emails?

Yes, FM Help integrates service requests, calls received by support centers, SMS alerts, and email notifications into one organized system for efficient management.

### How does FM Help assist with reporting?

Reports can be easily prepared and sent periodically with FM Help. Users can choose the frequency of reports and program the timing of their sending.

### Is historical data accessible in FM Help?

Yes, all past activities can be retrieved with accuracy whenever they are needed, no matter how far back they were performed, ensuring comprehensive record-keeping.

### What devices support FM Help?

FM Help is available on iPhone, iPad, and iPod devices, making it accessible across Apple's mobile ecosystem.

### How often is FM Help updated?

The latest version of FM Help is 5.41, and it was last updated on May 28, 2025. This indicates a recent update, suggesting ongoing development and maintenance.

### What is the user rating for FM Help?

FM Help currently has a rating of 1.0 stars from 1 rating. This indicates a very low user satisfaction based on the available feedback.

### Does FM Help have ads?

No, FM Help does not contain advertisements, providing an ad-free experience for its users.

## Version history (last 5 releases)

### 5.41 — 2025-05-28

Bug fix.

### 5.40 — 2025-04-04

fixed push notification issue.

### 5.39 — 2025-04-01

Bug fix.

### 5.38 — 2025-03-19

Bug fix.

### 5.37 — 2025-02-07

Bug fix.

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## More apps by Jones Lang LaSalle Incorporated

- [WorkTrack Service Management](https://appshunter.io/ios/app/worktrack-service-management/id380512027)
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- [JLL Events app](https://appshunter.io/ios/app/jll-events-app/id1068149049)
- [JLL Virtual Tour](https://appshunter.io/ios/app/jll-virtual-tour/id1166176166)

All apps by Jones Lang LaSalle Incorporated: https://appshunter.io/developer/429518140

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*