# FNB of Fort Smith — user reviews > 36 indexed App Store user reviews of FNB of Fort Smith by First National Bank of Fort Smith, rated 4.80/5 from 4,139 ratings. - Source: https://appshunter.io/ios/app/fnb-of-fort-smith/id1582846462/reviews - App overview in markdown: https://appshunter.io/ios/app/fnb-of-fort-smith/id1582846462.md - Rating breakdown: 5★ 3,756 · 4★ 227 · 3★ 68 · 2★ 22 · 1★ 66 ## What do users think of FNB of Fort Smith? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Convenient banking - 💯 Excellent customer service - 🤩 Fantastic app experience **Cons** - 🔒 Security concerns with new app - 🐛 Buggy app with issues - 🤔 Lacking key features like Zelle **Commonly reported bugs** - Frequent app crashes - Incorrect transaction dates - Issues with auto-draft setup **Most requested features** - Add Zelle integration - Improve transaction history display - Implement biometric login options ## Newest reviews (10 of 36) ### 4/5 — Card management *2026-01-12, version 3.30.0* I’m having trouble finding the card management tab. ### 5/5 — Staff help *2024-12-24, version 3.18.0* If there’s a problem with anything whoever answers the phone is professional, courteous and helpful ### 5/5 — Awesome *2024-07-18, version 3.14.0* To do this on line is absolutely fantastic thank you First National for offering this to ys your customers ### 5/5 — Greenwood branch *2024-07-03, version 3.13.1* Everyone was lovely. Very knowledgeable and good at what they do. Makes a difference when you’re stumbling with many tasks to complete and the staff jumps right in and makes it a great experience! ### 5/5 — Amazing Bank here in the river valley *2024-06-01, version 3.12.0* We love FNBFS & we love the app for FNB. It's simple and easy to use! ### 1/5 — Dude *2024-03-21, version 3.5.0* What do you mean iOS 16 required?? Why was it working fine just days ago?? I’m not buying a new phone ### 2/5 — This bank NEEDS Zelle!! *2023-10-19, version 3.7.0* I have absolutely no complaints about this company except I really need to transfer and receive money through Zelle and for some wits not possible. ### 5/5 — C Barker *2023-05-16, version 3.2.0* Great team! ❤️ ### 5/5 — Love this app. *2023-04-07, version 3.1.1* Using this app is easy and convenient. I love it. ### 1/5 — Auto draft *2023-01-09, version 2.48.0* No one can seem to tell me if my auto draft is set up ## Most critical reviews (10 lowest-rated) ### 1/5 — Recent update killed the app *2026-05-31, version 3.34.1* Since the most recent update the login screen won’t populate. It’s just the background screen so infuriating that an update kills an app when there was nothing wrong before! ### 1/5 — New update is not loading app *2026-05-29, version 3.34.1* Not loading since new update ### 1/5 — Upgrading *2026-03-25, version 3.32.0* I tried to upgrade but couldn’t! I am trying to use my Rent for credit . ### 1/5 — Mobile Deposit *2026-01-01, version 3.30.0* My first time using mobile deposit. My deposit appeared to go through as I saw the next morning in my account. Next day, FNB voided it saying I didn’t write “for mobile deposit only” on the check. There were no instructions online to do that. This was a little $47 check and the bank would not reverse their void, so I had to go through my trash to find that check and re-do the process. Terrible experience. ### 1/5 — I wish *2025-12-06, version 3.29.0* I wish I can go a whole lot lower the app is stupid. It doesn’t wanna update half the time. It always has an error code. You have to be in full light to be able to do the face recognition. If not, you gotta put in your pin number and when you try to transfer money over you have to do it five or six times and the half the time it doesn’t wanna load up ### 1/5 — Update iOS 18.4 required? *2025-11-22, version 3.17.0* My iPhone is automatically updated but the latest is iOS 17 so am unable to access my online banking account. I am now trying to determine which relationship I should be ending…iPhone or FNBFS? This is not user friendly. ### 1/5 — Please fix the app back to how it is *2025-09-09, version 3.26.1* After the most recent update, you have to fully close and restart the app after EACH mobile deposit ### 1/5 — ? *2025-08-22, version 3.26.1* Mobile deposit very difficult to use ### 1/5 — Deposit photos too complicated for deposit *2025-07-10, version 3.24.0* It’s too hard to hold the camera still to click in the middle of the screen to get a photo that isn’t blurry. ### 1/5 — Not always accurate *2025-06-06, version 3.23.1* I have experienced many times where the account balance will read incorrectly which would result in over drafts and having to pay over draft fees etc. Has been very frustrating and there’s nothing FNB will do about it because all they see is that there was an overdraft that I didn’t catch since I read an incorrect balance that was showing on my end. ## Most praised reviews (10 highest-rated) ### 5/5 — 🤩 *2026-07-31, version 3.36.0* Great app!!! ### 5/5 — Great Service *2026-07-11, version 3.35.0* Always notifying me of transactions and make depositing checks a breeze! ### 5/5 — Mobile Deposit *2026-07-05, version 3.35.0* This makes depositing a check so easy ### 5/5 — The ladies are awesome *2026-06-24, version 3.35.0* Love the ladies at the Centerton office cause this is the one I use….they are extremely helpful and are just amazing people. Plus I haven’t banked with a better bank and they have my business forever ### 5/5 — Great experience! *2026-03-13, version 3.32.0* Love the features and the ease of navigating. Simple, but necessary tool. ### 5/5 — The Best *2026-01-11, version 3.30.0* You guys helped me so much words cannot describe how good you guys are. You’re the best. ### 5/5 — Love mobile app *2025-12-15, version 3.30.0* I am an elderly widow and your mobile app has been a blessing for me. I am also disabled. I use the app for all of my banking needs. It sure saves me many trips to the bank! ### 5/5 — User Friendly! *2025-05-19, version 3.23.0* Love having access to this app. Very easy to use, helpful to my everyday life. ### 5/5 — The best! *2025-02-17, version 3.19.1* Just recently joined this bank!! I have never done a review before. I feel this is the best bank of all. ### 5/5 — Easy peasey *2024-12-26, version 3.18.0* I love the ease of logging in to check a balance, transfer funds, or balance my checking account. I also love the ease of communicating through the app. Thanks FNB for making banking so easy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*