# FNBA Mobile Banking — user reviews > 66 indexed App Store user reviews of FNBA Mobile Banking by First National Bank Alaska, rated 4.74/5 from 2,006 ratings. - Source: https://appshunter.io/ios/app/fnba-mobile-banking/id587815454/reviews - App overview in markdown: https://appshunter.io/ios/app/fnba-mobile-banking/id587815454.md - Rating breakdown: 5★ 1,587 · 4★ 164 · 3★ 53 · 2★ 11 · 1★ 45 ## Newest reviews (11 of 66) ### 3/5 — Long time *2025-04-24, version 24.2.50* Ir takes too long to receive a check from de same bank. ### 3/5 — No Zelle *2023-07-05, version 22.2.200* Downloaded and updated to the latest app version but there’s still no Zelle available. What’s going on ? ### 3/5 — Login *2022-12-29, version 22.2.40* Recently I I have had to login twice to get to my accounts page. I type in my password and it tells me that it’s wrong even though I can see it is correct so I type it in again and it accepts it. I also had a loan account and to pay principal only I had to use my pc because there is no way to do that with this app. Also never make your final payoff balance using the app. It may tell you the final payoff balance but by the time it gets posted you will owe more ### 3/5 — Face ID *2022-07-08, version 21.3.50* Face ID does not work with the new version. It has a pop up that disappears quickly so it requires trying again to realize you need to go to Face ID to activate an option that is not available. Doesn’t appear on Apple. ### 3/5 — Missing Features *2022-03-18, version 21.2.70* Please allow us to see the Zelle description. What is the point of allowing us to optionally input a description when there’s no way of viewing it? Not on the app. Not on the website. Where? What’s the point of it? Please also allow us to change whether we want dark or light theme and not automatically just choose it based on the system theme. Allow us to use Face ID instead of having to input the password every time we want to use Zelle. If we can login to the account with Face ID, we shouldn’t have to type in our password over and over again just to send Zelle. ### 4/5 — Help! *2021-06-06, version 21.1.10* I’ve been using this app for a few years now. As soon as I had downloaded it, I had set up alerts for my accounts to notify me when my balance was either above or below a certain amount. And now when I went to remove the perceive ones and put new amounts, it will not allow me to at all... I type in all sorts of crazy amounts and the “save” button, will not POP up for me to click it with my finger...This is quiet frustrating because that’s the only way I’ve been able to keep track of what is taken in and out of my account. ### 4/5 — Not working *2021-04-30, version 21.1.10* After my last iOS update a few days ago my app fails to load and closes. I would’ve expected an update after the latest iOS release but nothing yet Update: it was nice to receive a response! ### 1/5 — Can’t Open Latest Update *2020-06-26, version 20.1.100* Update: The app developer does not appear to monitor these reviews. I called customer service and they asked a bunch of questions about my experience and are passing info to developers. Would suggest you all do the same. Downloaded to my IPad and it opens fine. Downloaded to my iPhone and it won’t open. The app developer link is also broken. Error 404. Please fix this. ### 1/5 — Unable to open *2020-06-18, version 20.1.100* This app made banking so easy for me because I rarely am able to leave home. After the last update the app won’t even open so it’s basically useless. I hope it gets fixed very soon! I miss it! ### 1/5 — Broken update *2020-06-17, version 20.1.100* Newest update won’t open. Used to work just fine. ### 1/5 — 10-12 years behind *2020-03-01, version 19.3.20* FNBAK is possibly the least pleasurable banking experience one can have. Their apps, online banking, basically anything that requires digital access is abysmal. Their tech help fairly clueless, branch staff even more clueless. If not for the captive audience of Alaskans having few choices, this bank would have folded instantly. Incredibly clunky apps, ridiculously poor and annoying “security features” generally incompetent staff throughout. If you have another option, take it and avoid this banking embarrassment. Everything about FNBAK online banking is about 10-12 years behind the times, at your peril and frustration, best avoided if possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst mobile banking app *2026-07-31, version 26.1.20* This app lets you login about 30% of the time. Having access to my banking info 30% of the time is unacceptable. ### 1/5 — an error has occurred, please call for assistance *2026-06-04, version 25.2.100* this app has nearly given me the message “an error has occurred please call for assistance” every time i’ve tried to open it for the last few weeks, hard to imagine there is even a it branch at fnbak ### 1/5 — Terrible App *2025-08-01, version 25.1.30* Constantly gives errors. The worst banking app I’ve ever used. ### 1/5 — Most Worthless Yet (CLOSING MY ACCT ASAP) *2023-07-31* Never will I use this worthless place. I wouldn't take a wet juicy crap there if it was the last building.... I'd drop them liquid hersheys in my undies before I went to them. Next time. I'll stick to my initial reaction when it comes things (or fecal matter in this case) ### 1/5 — Almost not worth it *2023-07-20* Whats the point of having the option to link bank accounts with cash app if I cant easily move my cash from there to cash app? apparently I need a debit card for all that. ### 1/5 — Update won’t work *2021-11-06, version 21.2.70* App says I have to update, when I try it says I need a new operating system, or I can down load an older version When I try Just the circle of death Wants to update Needs newer operating system Can down load older one to work Wants to update Needs newer operating system Can down load older one to work Wants to update. ETC,ETC ### 1/5 — Not iPad compatible *2021-11-03, version 21.2.70* Pretty ticked off that my perfectly good iPad is now ‘too old’ for this app. I preferred doing my banking on a separate device than my phone. ### 1/5 — Terrible *2021-06-24, version 21.1.30* Always telling me to call customer service ### 1/5 — App won’t open for me after latest update *2021-06-08, version 21.1.30* App won’t open ### 1/5 — Stop opening *2021-04-28, version 20.2.61* I have used this app for years but now all of a sudden it will not open I hit the icon and it just flashes real quick and won’t open, I’ve reloaded the app to see if that would fix it and it did not ## Most praised reviews (10 highest-rated) ### 5/5 — Responsive to your customers *2026-06-03, version 25.2.100* First National Bank Alaska is a fantastic lender and problem solver for finances! I have been a member of credit unions and banks across the United States, and First National Bank Alaska is the best at giving me a live person right away when I call. Your security measures are also outstanding! ### 5/5 — Mobil banking just wonderful! *2025-10-26, version 25.1.32* This app saved me so much time. ### 5/5 — Easy and fast *2024-07-27, version 24.1.71* Thank you for providing this service . ### 5/5 — Slow notifications *2023-06-13, version 22.2.200* Very slow notifications regarding mobile deposits! ### 5/5 — Works well for me *2023-03-06, version 22.2.40* Thank you for the imorovements. ### 5/5 — Problem *2020-06-25, version 20.1.100* I have used this app for years. But when I had my computer updated and removed an old email address and used my newer email address, I realized I needed to change my email address with the bank. So we did that. when I went to re-install the app it’s in the cloud. And I think the cloud has my old email stored so now it won’t open the app at all. What can I do? ### 5/5 — Problem *2020-06-18, version 20.1.100* After years of using this app, it won’t load on my iPhone or iPad. Just stays on the start up screen. When I contacted FNBA, they said no one else has reported any problems. Wish someone would the problem, it happened after the last update. I would have given a 5 star rating before this happened. Please fix it. ### 5/5 — Latest update *2020-06-12, version 20.1.100* Updated my FNB app with the newest update and now I can’t open the app. Love FNB. Used them for years and have used the spot since it was first put out. Would like to continue....but kinda hard when can’t open it. ### 5/5 — Eye Cue, Inc. *2020-04-28, version 19.3.20* This app is a great way to take care of multiple transactions quickly, easily and safely! ### 5/5 — Latest update *2019-09-10, version 18.4.40* The latest update doesn't work, I try to logon to the site and it says I need to update, try to open the update and it goes back to "need to update" Love this site and FNBA folks tho! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*