# Focal Point Freedom — user reviews > 99 indexed App Store user reviews of Focal Point Freedom by Access Specialties, rated 1.20/5 from 195 ratings. - Source: https://appshunter.io/ios/app/focal-point-freedom/id1235166988/reviews - App overview in markdown: https://appshunter.io/ios/app/focal-point-freedom/id1235166988.md - Rating breakdown: 5★ 7 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 180 ## What do users think of Focal Point Freedom? Overall sentiment: negative **Pros** - ✅ Simple and straightforward functionality - 🎯 Effective when working properly - 📱 Remote access capability - 👁️ Monitoring features available **Cons** - 🐛 Chronic server connectivity issues - ⏱️ Extremely slow load times - ❌ Fails to work 50-90% of the time - 🔄 Requires multiple app restarts to function - 📵 Frequent timeout errors - 🚫 Login and authentication failures - ⚠️ Blank screens and command display issues - 🔌 'Server not connected' errors persist - 😤 No meaningful updates in years - 🆘 Non-functional support contact system **Commonly reported bugs** - Server connectivity failures - App timeout errors - Login credentials not recognized - Blank screen on launch - Commands fail to display - App freezes and requires restart - Contact Us function non-operational - Inconsistent performance across devices - Session management failures **Most requested features** - Apple Watch app integration - Siri voice command functionality - Apple CarPlay support - Apple Shortcuts compatibility - Regular app maintenance and updates - Improved OS compatibility ## Newest reviews (20 of 99) ### 1/5 — Terrible App *2025-10-12, version 1.4* I have to use this app to open the gates at my apartment complex and this app never works. It constantly reads Server is not connected. I have installed/ reinstalled this app and still no improvement. When in the rarest occasions it does work it takes 10 MINUTES to activate the gates. Its a useless app. ### 1/5 — What a piece of trash *2025-09-28, version 1.4* It doesn’t work 50% of the time. I’m not sure who paid for this app dev, but whoever it was you need a refund. Chat GPT could write better code than the imbeciles who created this piece of garbage. If you live in an apartment using this app you better pray there are a lot of people leaving the premises so you can get in. *** UTTER GARBAGE DEVELOPMENT** Your dev staff should be sent to the marketing department to do sales support instead of app development. ### 1/5 — Worthless *2025-09-09, version 1.4* It’s always failing ### 1/5 — I cannot wait to delete this useless app *2025-08-30, version 1.4* Management is upgrading to a new app and I cannot wait to delete this app. This is hands-down, the worst app I’ve ever used in my life ### 1/5 — Horrible, Terrible, Awful *2025-08-11, version 1.4* This app works, at best, 40% of the time. Trying to get in the gate takes twice as long as it should because this app is either down or has to be reset multiple times just to get the access buttons to appear. It’s a terrible app. ### 1/5 — Not even worth 1 Star *2025-08-09, version 1.4* This app is so garbage it doesn’t even deserve 1 star, literally never works and it’s a shame so many apartment complexes still use it ### 1/5 — Worst App for Apts *2025-08-02, version 1.4* This app rarely functions and is extremely slow. It consistently fails to connect, making it an overall poor choice for apartments to use to open gates for their guests. ### 1/5 — Terrible Terrible Terrible *2025-07-07, version 1.4* This is app is terrible I don’t know how a great apartment company is using this app? Is it free coz obviously it’s horrible. I have to delete the app and redownload is and still not working. It needs to be in the trash! Doesn’t even deserve a star! ### 1/5 — WORST APP CREATED *2025-07-05, version 1.4* If I could give this app negative stars, I would. The fact that we are simply forced to use this to access areas of our apartment should be considered a crime. Utterly useless and a waste of space on my screen. God forbid an emergency happens and I am unable to get my keys, I’ll be dead before this forsaken app loads the login. ### 1/5 — Do not expect this app to work consistently *2025-06-29, version 1.4* Idk where to begin… this application is straight up trash. It takes an insanely long amount of time for it to come up, and when it does, there’s about a 30% chance it’ll work. It’s so bad the leasing agents don’t even recommend downloading it. Like what? Great concept, horrible engineering. I wish I could give it a 0 ### 1/5 — Terrible *2025-06-18, version 1.4* 👎 ### 1/5 — Doesn’t work. *2025-06-10, version 1.4* Just got this app to be able to open the gate at my apartment complex. It worked for the first couple of days before it started timing out and not logging in. This app is awful and needs to be taken down. Don’t promote a product that doesn’t work. ### 1/5 — This app is horrible *2025-05-09, version 1.4* This app has errors and does not open my apartment gate. Whoever made this app did not develop it properly. Very frustrating that I have to wait 10 minutes outside my own complex to get inside. ### 1/5 — Useless *2025-02-28, version 1.4* This app is absolutely useless. It never works, can’t log in. Can’t let people in. ### 1/5 — Horrible!!!! *2025-02-24, version 1.4* Absolute worst app and wish my complex would stop using. App constantly won’t open. Continuously says user not found. Then today PIN number won’t work on the pin pad.. unable to park my car ### 1/5 — Works 15% of the time *2025-02-16, version 1.4* Works 15% of the time ### 1/5 — Terrible App. *2025-01-20, version 1.4* After years you’d think that they integrate it better with IOS and Android OS. But still a garbage app with no functionality. ### 1/5 — Booty Cheeks *2025-01-03, version 1.4* Such a booty cheeks app. Never works correctly 😒 ### 1/5 — The worst app on the App Store *2025-01-02, version 1.4* Do you like riding a car that sometimes works and sometimes does it? Probably not. This app is no different. Sometimes it works and sometimes it doesn’t and it usually doesn’t work when you’re trying to get into your house and you have to wait 10 minutes or drive around the block to get better luck. ### 1/5 — yup *2024-09-30, version 1.4* well the other review sums it up for the rest of us ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-06-22, version 1.4* Literally never works right. Terrible. It should have zero stars. My apartment complex used this app to open the security gates yet the app never actually works properly so i am stuck outside my apartment because the developers of this app aren’t capable enough to make it function properly ### 1/5 — Never working *2026-06-03, version 1.4* This app never works! Business owners should not use. ### 1/5 — Forgot PW Option *2026-05-15, version 1.4* Needs a way to reset password. ### 1/5 — Never works *2026-05-07, version 1.4* This app never works and I’m never able to login whether I turn off wifi or not, and even when I can login it takes forever to load and sometimes still doesn’t even open the gate. ### 1/5 — Very unreliable *2026-03-30, version 1.4* This app is very inconsistent and not trustworthy ### 1/5 — Not reliable *2026-03-19, version 1.4* This app seems to constantly have issues with the server being down, error codes etc. I find myself putting in my gate code at least 70 percent of the time because the app is down/not working for some reason. I would highly recommend utilizing a different app for your business needs. This thing will cause nothing but issues. ### 1/5 — Never works *2026-03-01, version 1.4* This app literally never works and is constantly leaving me stuck outside my apartment complex. It’s extremely slow when it does work. If I could leave 0 stars I would. ### 1/5 — Horrible App *2026-02-04, version 1.4* The app frequently times out, frequently does not even let me get into it, and now I have a server not connected error. It would not connect even after when a different Internet connection was on my phone. An absolutely horrible app! ### 1/5 — Atrocious *2025-12-15, version 1.4* A disgrace ### 1/5 — Terrible app *2025-11-13, version 1.4* Everyone has said what I want to say so I’d be a fool to repeat what they’ve said. How can you not fix your app after 3+ years of continuous bad reviews?? ## Most praised reviews (9 highest-rated) ### 5/5 — Works for me *2021-04-30, version 1.3* Only have used for a little bit but so far so good. ### 5/5 — Love It *2021-02-04, version 1.3* Great option for our system- Like being able to monitor it while I’m away ### 5/5 — Easy to Use *2021-01-22, version 1.3* It’s great to be able to control my system when I’m working remotely. ### 5/5 — Works Great 👍 Needs Apple Watch Version! *2020-10-14* Works Great! I would really like an apple watch version! If you could make it so we can access it from our watches, that would be awesome! Definitely needed!! ### 5/5 — It works *2020-07-02, version 1.3* It works like it should, send command to open gate at my apartment . Very Simple. ### 4/5 — Update *2022-09-01, version 1.3* When will there be any update? The app will not work 4 out of 6 times! ### 4/5 — Works *2020-04-02* Not bad and works ok. I generally have to log into the app, click into where I want to go, then back out and come back in to get it to work. *Note to the developer - Can you please set this up to function with Apple Shortcuts on iOS 13. It would be pretty great to set a shortcut up where I say “Hey Siri, Open The Gate” (which is possible) but not with this app due to the way it’s set up. ### 3/5 — Needs an update *2024-05-03, version 1.4* The app is reliable for part of the time, but there have been a few instances over the 6 months I’ve used this and it hasn’t worked or something is outdated. When this app doesn’t work, people can’t get inside our complex - so please have someone provide more regular updates so that it is maintained. ### 3/5 — CarPlay and Siri Funtionality *2021-10-02* It would be great if they added these functions, as well as the ability to use Siri. As it is, it’s not the safest when you are driving up to the gate, as you have to find your phone, unlock it, and then find the app while driving to open the gates. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*