# FolioSpace Online Portal — user reviews > 371 indexed App Store user reviews of FolioSpace Online Portal by AppFolio, Inc., rated 4.80/5 from 7,107 ratings. - Source: https://appshunter.io/ios/app/foliospace-online-portal/id1376350358/reviews - App overview in markdown: https://appshunter.io/ios/app/foliospace-online-portal/id1376350358.md - Rating breakdown: 5★ 6,508 · 4★ 291 · 3★ 108 · 2★ 37 · 1★ 163 ## What do users think of FolioSpace Online Portal? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient for paying rent - 🚀 Maintenance requests - 🚀 Autopay option **Cons** - 🐛 Buggy app - 🐛 Login issues - 🐛 Payment processing problems - 💰 High transaction fees - 🔒 Privacy concerns - 🔒 Unauthorized charges **Commonly reported bugs** - App crashing or not loading - Payment issues (double charges, failed transactions) - Inability to close documents or navigate back - Accounts being deactivated or locked out **Most requested features** - Ability to switch between multiple accounts - Notifications for payments and maintenance - In-app messaging with property managers - Option to apply credits to payments - Easier document viewing and management ## Newest reviews (10 of 371) ### 2/5 — Rent *2026-09-04, version 1.53.0* Why do we have to pay admin fees. I don’t like that! ### 3/5 — Bad service *2026-08-02* For having confidence in the application that I always pay through this platform, now I have a surcharge and they do not respond to my calls or customer service messages how irresponsible they are. ### 1/5 — Heinous AI *2026-07-31, version 1.51.0* absolutely awful. I assume the 5 star ratings are all landlords who are thrilled that they can spend even less time doing their jobs because the AI just closes and merges tickets. It also mislabels tickets and provides inaccurate summaries. And guess what? If you mention that something is not up to code then the AI just deletes that part. We wouldn’t want an electronic trail of tenants knowing their rights and expressing them, would we? No, we are here to serve our slumlord overlords like good little bootlickers. ### 1/5 — Can’t login *2026-07-27, version 1.50.0* Honestly it’s not worthy i can’t even login no matter what ### 1/5 — Closing pdf documents *2026-07-27* There is no close or back button when you want to go to previous screen after opening pdf document. Every time you have to close the app and re open. Please fix this. Amazing something so basic is broken. Very annoying! **Developer response:** Hi, could you please reach out to online-portal@appfolio.com and we can help troubleshoot? ### 1/5 — BROKEN. *2026-07-22* I have tried everything to log in. Downloading multiple browsers, setting them to default, redirecting- but because they block safari despite it being the one natively enabled ON THE APP because my device is IOS, it won’t allow me to use the app. Terrible, not made for iPhones at all. Might as well not even be on the apple app store. BROKEN PLEASE FIX! **Developer response:** Hi, could you please reach out to online-portal@appfolio.com and we can help troubleshoot? ### 1/5 — Can't upload renters insurance *2026-07-16, version 1.50.0* App has no button to upload current insurance policy to app under insurance tab, only to purchase new insurance. ### 3/5 — Portal Access Difficulty *2026-07-15* Forget it trying to place a request for something that is broken within the 10 days of move in. You have to pay you utility bill ahead of time which for us was the water bill before moving in to be able to even access the portal. To place a maintenance request. ### 5/5 — Very good *2026-07-07, version 1.48.0* Very good ### 1/5 — Not Tenet Friendly *2026-07-06, version 1.48.0* The system was updated and it lost all my information for my lease. I had to pay a deposit AGAIN because my property manager said it didn’t show it in the system ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop Logging out *2026-09-04, version 1.53.0* If I get logged out again after updating I am just going to delete the app ### 1/5 — Portal not working *2026-09-03* Here’s my review of this portal from Abt. I currently stay in a rental townhome which I have to pay monthly for the problem. Is that if I pay my rent which works out great. The next thing is there are other bills that are submitted to hear like the water bill or a late fee bill, etc. before I can even pay those bill another rent will come up and they won’t put it in order. They will all prioritize the rent which you will have to pay first before balancing out your other bills that need to be paid. Also, it doesn’t allow you to pay two or three months in advance it only allows you to pay for the month and it puts it on the portal about five days prior to the end of the month beginning of the month. I have found major problems in major box with the system as right now is telling me that I have an error and it won’t allow me to pay my rent or I want my bills therefore I have to go all the way to the bank to get a cashiers check and give it to my property manager and then I still have to wait for them to deposit it to the bank. This should become a major issue for me all because of this portal by folio is less than medium. It is a very sorry site. It doesn’t work correctly. It’s very slow and if I pay for something it takes it loose at least 2 to 5 days for it to pull and make make payment. I rate this online Port portfolio one star ### 1/5 — Documentation is very important *2026-09-02, version 1.53.0* Make sure you get everything in writing !! Anything that is expensive to repair don’t expect it to be fixed !!! Not to mention people living in the woods right beside these units and let’s not forget the train !!! ### 1/5 — Untested and Infuriating *2026-08-21, version 1.52.0* No ability on the app or website to reset your password. It will make you go through hoops only for nothing to actually work. No portal. No link. Just trash. ### 1/5 — Tenant *2026-08-20, version 1.52.0* there is not an option for a user if they forget password now what???? ### 1/5 — Tripping with the transaction fee *2026-08-13* Yall or tweaking with that upcharge on the transaction fee how it go from $10 to $30🤔 like yall are absolutely tweaking worst app after that everyone give them a one star they literally are trying to just take your money for the heck of it. $10 is already high but to increase it to $30 terrible app ### 1/5 — AI chatbot sucks *2026-08-12, version 1.51.0* new AI response system for maintenance request is unhelpful and makes communicating with maintenance a hassle. constantly summarizing things wrong and misunderstanding what I need. totally unnecessary addition of a useless unaccountable middleman. let me fill out my own maintenance request! ### 1/5 — Received confirmation *2026-08-10, version 1.51.0* I am positive there’s something here: I was sent 2 confirmation emails, and given a confirmation number. 3 DAYS LATER notified of late payment. Went to contact management in app, cant do it. Welp im going to try my hardest to never use this app again. ### 1/5 — Online portal *2026-08-09* It won’t update won’t let me get into pay my rent. It has been a headache. I’ve been trying for almost a week. This is ridiculous. Unacceptable and it is causing me problems and they’re telling me to figure it out but if it doesn’t let me in to do anything, how do you figure anything out really do not care for this very very unhappy and no one to talk to **Developer response:** Hi, could you please reach out to online-portal@appfolio.com and we can help troubleshoot? ### 1/5 — App doesn’t offer e-checks to avoid fees *2026-08-02, version 1.51.0* Legally landlords are required to accept checks. This app doesn’t take them despite having the capability. ## Most praised reviews (10 highest-rated) ### 5/5 — Happy *2026-09-01, version 1.53.0* Was convient ### 5/5 — New home *2026-09-01, version 1.53.0* Great ### 5/5 — Excelente *2026-08-06, version 1.51.0* Muy buenas atenciones ### 5/5 — Awesome *2026-08-04* Mr. Matt is awesome and always make sure, he takes care of my kids and my needs. I have been renting with them for quite some time now and it’s always been a great experience. Thanks Property Management for going above and beyond for our needs ### 5/5 — Great customer service *2026-08-01* They have great and amazing customer service. Everything with my property is taken care of. Loved it so much I decided to extend to lease. The maintenance team they send out does an amazing job as well. Thank you for your services. One happy tenant here. ### 5/5 — Good home *2026-07-30, version 1.51.0* Good job ### 5/5 — Great app *2026-07-30* When using this app, it is so easy to pay rent, and it is very fast. It’s great if I ever need to reach out to our maintenance team to submit a maintenance request, or check anything within our rental agreement! ### 5/5 — Great Option *2026-07-27, version 1.50.0* I use this app to pay my rent and there’s an option for maintenance request. I did pay with a credit card once without realizing it and was charged 60.00 extra…. Never Again! Anyway, still a great way to pay ### 5/5 — Painless move in! *2026-07-22, version 1.50.0* So efficient! One stop shop! ### 5/5 — NBS Rental and AppFolio *2026-07-16, version 1.50.0* It's a really great job for teamwork and a lot of people take care of people who have an online portal by AppFolio, very is trusted! Online --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-18.*