# Fongool — user reviews > 38 indexed App Store user reviews of Fongool by shenzhen cooingdv technology co.,ltd., rated 2.10/5 from 72 ratings. - Source: https://appshunter.io/ios/app/fongool/id6466035647/reviews - App overview in markdown: https://appshunter.io/ios/app/fongool/id6466035647.md - Rating breakdown: 5★ 17 · 4★ 1 · 3★ 2 · 2★ 4 · 1★ 48 ## Newest reviews (11 of 38) ### 2/5 — 总掉线，啥玩意 *2025-10-09* 不太好用 ### 2/5 — NOT CONNECTING *2025-06-27* good product but the camera is not working, it's too long to set up, and the instructions are vague ### 1/5 — Don’t even bother downloading the app. *2025-05-22* This app is awful. It won’t connect to my ear cleaning device. I’ve tried on multiple different devices yet. It still won’t work or connect. It’s very frustrating that I spent my own money on this and I’m not even able to use it. ### 1/5 — wont work *2025-04-22, version 1.9* after a few minutes it froze and after charging, turning both the device and my phone off, and reconnecting to its wifi countless times it still just directs me to reconnect even though i'm already connected to it ### 1/5 — Not connecting *2025-02-16, version 1.8* Followed the step a 1000 times will not work. I'm returning it ### 2/5 — Has connection issut *2025-01-23, version 1.8* Does not sync well with wifi ### 1/5 — Urm *2025-01-17* So it connects to the internet but its a 20 out of 100 chance that it will actually let me see the video but the actual product is alright. ### 1/5 — Do not purchase I’m returning this *2024-12-28, version 1.8* No matter how you try it’s not gonna connect to your phone I’m returning this 1.6 STAR is kinda high for this app ### 1/5 — Waste of time *2024-12-28* I will never get back the 45 min I gave this app to work! Come on…with Brookstone behind this I’m very disappointed and frustrated it doesn’t work! ### 1/5 — Doesn’t connect *2024-12-21, version 1.8* Cant connect to wifi on my iphone, so i cant use it ### 1/5 — Not working *2024-11-19, version 1.7* NOT WORKING ## Most critical reviews (10 lowest-rated) ### 1/5 — Genuinely doesn’t work *2026-06-09* Unfortunately only my 3rd time trying to use this device and it already doesn’t work, I’ve follow all the steps for troubleshooting including restarting the app, deleting and reinstalling, turning all setting off and back on, turning off and back on wifi, forgetting and reconnecting wifi, doing those separately and together, turning the device off and back on, nothing works, it’s a bust unfortunately ### 1/5 — Unable to connect *2025-11-25* I had this for 2 months and I haven’t been able to connect to it ### 1/5 — Does not work at all *2025-11-16, version 1.9* This product is trash I do not recommend buying it 0 out of 5 stars for me 🤬 ### 1/5 — 连不了 *2025-10-04* 垃圾东西 ### 1/5 — 连接十次能好用一次 *2025-09-02* 还自己断掉 ### 1/5 — 垃圾玩意 *2025-08-12* 没见过这么垃圾的，用了这么多 ### 1/5 — 根本连不上 *2025-07-28* 不仅要连接它网络，经常连上了还弄不了，根本没用 ### 1/5 — Garbage *2025-06-29, version 1.9* Don’t buy the product it comes unuseable ### 1/5 — Doesnt work *2025-06-22* I just got mines today and connected it used it one time then the video froze and now it’s just saying that the device is not connected even though it’s connected on the Wi-Fi ### 1/5 — 经常掉线 *2025-06-12* 经常掉线 连不上 ## Most praised reviews (10 highest-rated) ### 5/5 — Works really well! *2025-07-30* Super simple interface and easy to maneuver I haven’t had any connection issues at all. high-quality video and picture Great app! ### 5/5 — Read !!!! *2025-04-19* If you’re having trouble connecting to WiFi . Turn CELLULAR data off so the WiFi would is the only connection left on . After doing so I got mine to work! ### 5/5 — It is simple *2025-04-06* Very simple and straight forward follow the directions that the app gives you only took me two minutes to figure out how to operate it. ### 5/5 — Peak *2025-04-05* Don’t let the low rating scare you—this thing works like a dream. ### 5/5 — Works for me 100% purchase again *2025-04-02* Very easy set up took less than three minutes to set up if you follow instructions correctly. I did notice that sometimes you have to turn off your cellular data in order for the app to work on your phone so maybe people are having that problem. All you want is your Wi-Fi turned on and connect to the "Fongool Wi-Fi" and then restart the app. But I had no troubles on my end. Also excellent video quality! ### 5/5 — Great *2025-03-03* The folks saying it doesn’t connect aren’t doing it right. Connect to the device like it’s a WiFi hotspot. It works great and had no issues connecting. ### 5/5 — worth the download *2025-02-13, version 1.8* i just downloaded it and used it its as described very good product camera is good app is straightforward ### 5/5 — Easy *2025-01-12* It’s incredibly easy to use the app if you follow the directions. ### 5/5 — Works fine *2025-01-05* Took me less than 3 minutes to set up. Just follow the instructions lol ### 5/5 — Was worried because of seemingly bad reviews *2024-10-30* The 1.5 star score was concerning but after downloading for iOS I opened the app and followed instructions. Within 15 seconds I was looking inside my ear and releasing chunks of debris. The interface is pretty simple with a camera focus or wide angle option. Also found a button to switch the orientation of the camera to make right and left ear mining easier for my brain to move my fingers to match what the camera shows. I’m able to snap photos/videos of my healthy clear canal and eardrum. Liked the multiple soft sleeves for the scoop end of the device. Easy to use, hope the device will last awhile. Might go back to the store and grab a few more. I like this thing and actually feel relief from some sticky impacted wax chunks in my outer ear. The unit has a cheap lightweight plastic handle/body, but the fit and finish is kinda nice. The camera/scoop arm seems durable and seemingly light gauge stainless steel. Love the USB-C charge port and quick charging. Plenty of battery to get both ears fully excavated. I was even able to check and pop that pesky pimple just inside the flair of my nose. 8.9/10 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*