# Fontainebleau — user reviews > 29 indexed App Store user reviews of Fontainebleau by Bowtie Hospitality LV LLC, rated 2.00/5 from 77 ratings. - Source: https://appshunter.io/ios/app/fontainebleau/id6472541152/reviews - App overview in markdown: https://appshunter.io/ios/app/fontainebleau/id6472541152.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 3 · 2★ 8 · 1★ 41 ## Newest reviews (9 of 29) ### 2/5 — Boof *2024-12-26, version 4.0.240521* For a resort that is rivaling Resorts World, their app definitely doesn’t separate the two properties. Both are useless. ### 2/5 — Awful.. *2024-07-27, version 4.0.240521* It’s 2024.. there’s no excuse for a app to be this awful. ### 1/5 — Garbage app…take it down and redo *2024-05-25, version 4.0.240310* I don’t get it…you spend hundreds of millions on a brand new beautiful casino and $1.75 on an app. Here’s just a few of the easy to spot problems… Registration is clunky, doesn’t use existing saved app data If you use their tool to get your DOB it breaks registration but does create the account Navigation is Wordpress c 2020 The maps aren’t Interractive the various areas aren’t clickable and don’t lead you to info about that area let alone let you book The hotel is vast…but there’s no navigation “you are here” or guidance to facility. The place has 21 restaurants…you can’t see menu or book any Back when I was in tech I’d have fired the devs that came up with this. This is an embarrassment. Better to have nothing than this garbage. PS the hotel is spectacular ### 1/5 — Best slow and super bad design app! *2024-05-02, version 4.0.240310* The app is super slow doesn’t respond on taps and you have to wait almost 5 second after each tap!! ### 1/5 — Not good and can’t check in *2024-04-28, version 4.0.240310* The reservation section shows my cancelled reservation instead of my live one so I can’t check in. Can’t do anything with my reservation at all. ### 1/5 — Online rewards account *2024-03-29, version 4.0.240310* The app will not allow me to generate an online account. I already have the rewards card. App is useless. And I can’t find a contact phone number prominently on the app. ### 2/5 — Can’t enter confirmation number *2024-03-19, version 4.0.240310* I assume that this isn’t happening to everyone or the reviews would be worse. But for me, I’m unable to type anything in the confirmation number field for MY STAY. Even cutting and pasting the confirmation number in the field did not work (my usual work around). Unfortunately the resort website is listed as the developer website so impossible to report problems with the app other than via reviews. Wasn’t expecting this for a brand new major hotel’s app. Using iPhone iOS 17.1.2, iPhone 13 Pro Max. ### 1/5 — Buggy app, bad offers. *2024-03-07, version 4.0.231205* I liked FB… pretty hotel, but the app is buggy and my offers are much better at MGM. No hosts to contact, they don’t care about gamblers. ### 2/5 — Needs some serious updates *2024-01-27, version 4.0.231205* For a brand new resort, trying to establish themselves as a premium brand, they skimped on their app development. It’s a little slow to respond when you click on buttons. This is my second stay here and the app hasn’t worked well. Receive random 400 errors. The “mobile key” option didn’t work on first visit, and haven’t had a chance to use it this trip since my reservation disappeared rom The app after the first night. The staff checking for room keys for access to the elevators didn’t even know it existed, let alone how to scan it. Also, the restaurants don’t have hours listed. ## Most critical reviews (10 lowest-rated) ### 1/5 — No mobile check in *2026-04-03, version 4.0.260206* Sign in doesnt work, not convinced anything works ### 1/5 — Horrible app, Gorgeous resort *2026-03-27, version 4.0.260206* Like other reviewers I also am amazed at how horrible the digital experience for such a high end and gorgeous resort. I was able to book my room however, it was very wonky. Now I am able to login to my account on a browser but downloaded the app and can’t login. Absolutely no resource to help and I know my username and password are correct because it works on a browser. I’m not bothering with the app at this point because it’s so frustrating. Hopefully they read these reviews and do something about it. ### 1/5 — Wow *2026-02-21, version 4.0.240521* How can an app be this bad, you can’t even look up your current reservations ### 1/5 — Horrendous app *2025-05-19, version 4.0.240521* Unable to reset passwords (and trust me, I know how). Invalid user name every time despite having a valid and activated account ### 1/5 — Mediocre app *2025-05-14, version 4.0.240521* Tried to check in using the app- uploaded pictures of my passport 3 times and the app collapsed. What a joke- terrible experience, lets see how’s the actual hotel ### 1/5 — Unable to link reservation and rewards *2025-01-30, version 4.0.240521* My first trip to Las Vegas decided for Fountainblue .. this application does not work .. can log in but does not see my reservation . Regards card does not populate says error . Applications are first impression this days and this fail’s miserably.. hotel hotel experience is better when I get there ### 1/5 — App is a disaster *2025-01-13, version 4.0.240521* For such a lovely hotel, this app is a train wreck. It’s like a terrible website inside of shiny packaging of an app. Slow, clunky, and constantly asking me to log in (after entering credentials multiple times). Once I finally was able to book (which was just a website redirect from the app), i don’t get a confirmation number with the booking. Overall, this feels like a cheap throw away effort on what should have been a polished user experience. ### 1/5 — App “can’t load/process/do” anything *2024-10-08, version 4.0.240521* Can’t load my room reservation. Cant load membership rewards. Cant view maps. Nothing the app claims to do is something the app can actually successfully do ### 1/5 — Can’t create an account *2024-08-03, version 4.0.240521* Is this a joke? Wrong postal code, and no way to change the postal code. This is ridiculous. ### 1/5 — Horrendous trying to book *2024-06-26, version 4.0.240521* Spent an hour trying to book a reservation with this property. Website is a joke - called and they suggested the app. It’s basically the same horrendous website inside an app. Slow to respond. Bad design and layout. Doesn’t save the booking in a cart so when it fails you start all over again. I have entered all my info 8 separate times and it just does nothing. Your investors should know how much money your are losing. A hotel that can’t book reservations. So disappointing. Was really looking forward to checking out this new hotel. I would never stay at a hotel that can’t figure out simple technology. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App and Resort *2025-03-10, version 4.0.240521* I love the FontaineBlue!!They are the best resort in Las Vegas. Rooms are elegant, restaurants are flavorful, gaming is fun. Clean self parking. Even the elevators are impressive. Hats off to this app too. Well Done. BarbaraG. ### 5/5 — BEAUTIFUL APP *2024-06-13, version 4.0.240521* Love the video in the background. Never seen an app that has a video playing in the background. It’s super sleek, and the colors are beautiful. Love all the little bow ties hidden in the app. Love that I can also check in and use keys right from the app. ### 5/5 — Looks good! *2024-04-02, version 4.0.240310* The new app looks a lot better, and easy to use! Gives you all the basic options to book, order and access to your loyalty card. Nice! ### 5/5 — So Convenient *2024-02-15, version 4.0.231205* I’m a Vegas local and didn’t book a room but I use the app to look at restaurant menus & book our dining reservations. Such a time saver!! ### 5/5 — I like it *2024-02-14, version 4.0.231205* The app works well - I was able to access my loyalty account, check in online, and get a digital key through the app. I even made a dinner reservation for Mother Wolf on the app during my stay. I might try to book my next reservation through the app. ### 5/5 — Good app *2024-02-13, version 4.0.231205* It helps my stay. I like the resort map. ### 3/5 — Needs serious work *2024-10-14, version 4.0.240521* My reservation wouldn’t show up after “searching” for a minute. Returned with an error every time. Why send me an email saying to use the app for everything if the app cannot do anything? ### 3/5 — Find reservation fails *2024-06-02, version 4.0.240521* You can’t add an existing reservation to your account. ### 2/5 — Not the experience I was expecting. *2025-01-02, version 4.0.240521* Super buggy… can’t even make a room reservation easily. ### 2/5 — Amazing hotel, bad app *2024-12-31, version 4.0.240521* Downloaded the app to try and not wait in the long line to check in, there’re pretty photos in it and seems fairly comprehensive as a directory of the restaurants and such, but is not working for the sole purpose I need to to: to find my reservation and check myself in. “find reservation” brings up an error message to “go to the front desk” which is literally what I am trying to avoid. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*