# Food Basics — user reviews > 189 indexed App Store user reviews of Food Basics by Metro Inc., rated 3.80/5 from 10 ratings. - Source: https://appshunter.io/ios/app/food-basics/id1186302098/reviews - App overview in markdown: https://appshunter.io/ios/app/food-basics/id1186302098.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 2 ## What do users think of Food Basics? Overall sentiment: negative **Pros** - 👍 Able to order from the app - 👍 Flyer and coupon features work well **Cons** - 🐛 App not opening or freezing - 🐛 Login issues and inability to access account - 🐛 Slow performance and laggy UI - 🐛 Unreliable online ordering and checkout - 🐛 Shopping list functionality not working as expected **Commonly reported bugs** - App crashes or fails to load - Login and account access problems - Shopping list and flyer features not functioning properly **Most requested features** - Add grocery search and list management features - Improve user experience and app design - Integrate online ordering and delivery options - Enhance rewards program and points system ## Newest reviews (18 of 189) ### 1/5 — Better prices not quality *2026-04-30, version 4.2.2* You can see rotten vegetables and bad meat on shelves ### 1/5 — Won’t work right *2026-04-13, version 4.2.1* I went shopping today and I tried to open the app. It would not open. It took five minutes for it to get to the page where it says to sign in I clicked on sign in and that’s as far as it went. It won’t even let me sign in now for some reason I’ve deleted it three times re-downloaded it and then hit the sign in button. It thinks for two minutes and goes right back to the sign in screen. It won’t even allow me to sign in now I don’t know what’s going on. ### 1/5 — Removed within a day *2026-04-11, version 4.2.1* Stuck in the cart , super annoying with their offer makes the app hard to follow, keep pushing for offers is very distracting when you want to use the app . Overall a waste of. ### 1/5 — Can’t sign in *2026-04-09, version 4.2.1* Everytime I try to sign in, I get an error message that says try again later 😔 Do better Food Basics!! ### 1/5 — Won’t work right *2026-03-26, version 4.1.1* I went shopping today and I tried to open the app. It would not open. It took five minutes for it to get to the page where it says to sign in I clicked on sign in and that’s as far as it went. ### 1/5 — AI Cart Genius. Why? *2026-03-21, version 4.1.0* Who requested this AI Cart Genius?? User should be able to disable or delete this annoying pop-up with every search. ### 2/5 — Frustrating *2026-03-09, version 4.1.0* Good luck trying to change your store to view the flyer. I put in the postal code for the store I wanted to go to and it didn’t pop up. What’s worse this was listed as my “favorite” store. App sent me to a store 20 km away from that woth a different flyer. They need to hire some better app developers cause this app is frustrating and useless ### 2/5 — App not opening *2026-02-28* On iPhone 11 the app has work up until this week. I have tried everything but it will not open. ### 2/5 — Could be better - design it for user needs *2026-02-21, version 4.1.0* Food Basic = App is Basic. Seems like it’s designed and developed with least amount of effort and cheapest development budget. When you open the app you see a banner in the app asking you to “download the app” 😂😂😂 Apps for the users and their needs & not what developers think people need. For example not everyone wants to order pickup. Not everyone has the budget to make the minimum purchase $ for pickup. Some of us like going inside the store. Your competitor’s apps allow customers to create a shopping list within the app. Yours is designed only for pickup and the prices shown are for pickup and sometimes cheaper than in-store. Don’t push me to order pickup. I like to create a list so I can remember what I need at the store. Also: There is no feedback option on the app. This shows that the developers don’t care if their app works for the user. Create a feedback option on the app so you can continuously improve the app based on what your customers want and based on the frustrations they may encounter while using the app. ### 1/5 — The app never works *2026-02-19, version 4.1.0* I can never enter the app, it just keeps spinning after putting credentials to sign in. ### 1/5 — Was great! *2026-02-11, version 4.1.0* Can’t log back in since last update. ### 1/5 — Doesn’t work *2026-02-04, version 4.1.0* I can never get this app to work. Sign in then it stays on loading and never actually get into the app. ### 1/5 — App won’t even load *2026-01-28, version 4.1.0* Not sure if it’s a new update or what, but as of yesterday I launch the app and it sits at the front green screen. I deleted it and reinstalled it, no better. It says the latest update has now push notifications. That is not a quality of life update, that doesn’t make shopping on the app easier. ### 1/5 — App is broken *2026-01-22, version 4.1.0* App won’t open on iPhone 13 running the current OS. I’ve reached out multiple times to Metro via different channels and no response. No one cares to fix it ### 1/5 — Hardly ever opens and slows down cashier line-up *2026-01-09, version 4.0.6* It use to work okay but in the last two days I have had to delete and re-install twice which is a hassle bc you have to choose your store, put it back in the wallet, etc. I’m not the only one having difficulty with it (clearly) but when someone in the line up leaves it last minute to open app - the entire line up is left waiting for the app to open (and often, never does). Just make the food prices cheaper instead of doing these stupid point systems!!!! ### 1/5 — Completely useless *2026-01-09, version 4.0.6* The Moi Rewards (aside from being a monumentally stupid brand name) really messed up the app. Haven’t been able to log in since the change and customer service couldn’t help and then ignored me. Barely shop there anymore because of this colossal f-up and their lack of interest in fixing it or helping their customers. ### 1/5 — Terrible *2026-01-08, version 4.0.6* I downloaded the app in hopes to order my groceries and use the moi rewards. Instantly I am unable to order pick up from my local store and the app keeps freezing. In the 5 minutes I have used it I have closed and restarted 3 times. I finally gave up. This needs a serious upgrade. ### 1/5 — Useless *2025-12-27, version 4.0.6* The app will not login or run since the Moi update. Please fix this. I left this review over a year ago and nothing has changed. Just tried again and still can’t login passed the food basics loading screen. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot login *2026-09-03* Cannot login ### 1/5 — Never works *2026-09-02* The app never works. I’ve contacted support and their only suggestion has been to use the website. Useless app. ### 1/5 — Slow and Annoying *2026-08-11* The app frequently won’t load at all for lengthy periods of time. I have spent hours waiting on it to load before getting my groceries so I can still load my offers. How ridiculous. ### 1/5 — Slow, pain to use, and now straight up won’t open *2026-08-07* Using this app is like hearing 1000 chalks being scraped on a blackboard. It’s super slow, unbelievably unresponsive, and now won’t open even after deleting and reinstalling. I would give 0 stars if possible. ### 1/5 — Useless *2026-07-16* Won’t open ### 1/5 — Needs improvement *2026-07-13* The app does not provide users with the ability to clearly see and read product labels. It does not provide country of origin information/product of x country for many items. The app does not allow you to click on your cart from the home screen. The app is challenging to navigate. The app is also full of glitches, something that becomes apparent very quickly. It is very frustrating to use. ### 1/5 — Garbage *2026-06-06* Never works always encounters an error ### 1/5 — bad app *2026-06-06* Doesn’t even launch. Tried deleting it, redownloading, restarting my phone, just spins and gets stuck at the loading page. ### 1/5 — Won’t go past log in screen *2026-05-25* Since the latest update, I can’t get it to go past the screen that says food basics with blueberries. I even tried uninstalling and reinstalling the app. ### 1/5 — The app sucks *2026-05-19* I deleted and re-downloaded this app probably 10 times and it will not allow me to sign in. I got to sign in once or twice way back when but it never lets me use the app when I want to use it when I’m shopping and it won’t let me login. It’s when it’s at the sign in page. I hit sign in it and it just keeps thinking and thinking and never lets me in puts me back to the signing page and then I just I just deleted. I just did it again because it’s not working. ## Most praised reviews (10 highest-rated) ### 5/5 — Can order from the app now *2026-02-27, version 4.1.0* Before you could only use the app for coupons and flyer - you had to go to the actual website if you wanted to make an online order. They recently added online ordering to the app! ### 5/5 — Great app!! *2024-04-17* I dont get weekly flyers anymore so i just LOVE this app. When i go shopping i just call up the grocery list i made while looking at the online flyers and im guaranteed to never miss a deal at Food Basics again! All apps should be this easy! **Developer response:** Thank you! The Food Basics social media team ### 5/5 — Very user friendly *2017-08-17* Lean and nice user interface Easy to use Like it :) ### 4/5 — Could be better - design it for user needs *2026-01-31, version 4.1.0* I just downloaded the app and I don’t mind it. I can see that the developers improved it. However, they need to design the app for the users and their needs. Not everyone wants to order and pickup. I use your competitor company’s app to create my shopping list before I go there. The shopping list is mine, not for ordering online and picking up. It’s for me to help me remember what I need when I’m at the store. The current shopping card shows me a giant banner taking 1/4 or 1/3 of the screen trying to remind me that I need to add more items to Mae the minimum $ for pickup. Please don’t push me to shop differently and fix your app so it is designed for my use, not how you think I should be using it. I will edit this review once I see that you’re improving the app based on the feedback here. ### 4/5 — Slow but works well *2025-06-20, version 4.0.2* I work at a food basics and so I know from experience that the app is very slow. In the store and at my home, doesn’t matter. Though it’s my only complaint. It’s a nice app that makes it easy for you to see all you need. Your points, the basic coupons, the on sale stuff and even things in the store that has the points. For an app to help you grocery shop you can’t really complain. ### 4/5 — App fix the bugs *2025-04-09, version 4.0.0* Thank you for fixing the bugs. After update the newest version, it’s more stable and easy to use. ### 3/5 — App works okay *2025-11-19, version 4.0.6* I really don’t have issues with the app but would rather it be a moi app across all stores rather than having multiple apps for the same program. Also would be nice to have a grocery list feature to flag sale items and to be able to manually add items as well ### 3/5 — Favourite store *2025-07-31, version 4.0.2* It would be really nice if the “favourite store” location could be saved versus looking for it EVERYTIME! ### 3/5 — Nice app *2024-12-08, version 3.1.1* Wish you would deliver. I’m disabled with MS NO more drivers license would be very handy!!! ### 3/5 — Make lists shareable *2024-09-02* What would make this and other grocery store apps great is the ability to share your list with your household in real time, on the app. For example, if I make a list in the app, I should be able to title it (i.e. cottage weekend with family) and send it to my family within the app, not just as a list in text messages. If it was in the cloud in the app, we can all check off in the same list, especially if we are shopping at different locations from the same grocer. Then, as a family, we could accumulate points on the same account. **Developer response:** Hello, we are sorry to learn that you are encountering difficulties. Is it possible to send your contact information and more details to consommateurs@metro.ca ? This will allow us to make sure that we make the appropriate follow-up. Thank you. The Food Basics social media team. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*