# Food Lion To Go — user reviews > 113 indexed App Store user reviews of Food Lion To Go by Food Lion, LLC, rated 4.70/5 from 9,280 ratings. - Source: https://appshunter.io/ios/app/food-lion-to-go/id1459902412/reviews - App overview in markdown: https://appshunter.io/ios/app/food-lion-to-go/id1459902412.md - Rating breakdown: 5★ 7,667 · 4★ 901 · 3★ 260 · 2★ 156 · 1★ 296 ## What do users think of Food Lion To Go? Overall sentiment: negative **Pros** - 🚀 Convenient pickup service - 👍 Friendly and helpful staff - 💡 Ability to communicate with shopper - 🚀 Prompt and accurate order fulfillment **Cons** - 🐛 Frequent login issues - 🐛 Checkout process problems - 🐛 Unreliable app performance - 🐛 Missing or incorrect product information - 🐛 Inability to edit orders after placement **Commonly reported bugs** - App freezing during checkout - Inconsistent application of MVP discounts - Pickup time slots not accurately reflected - Inability to link EBT card for payment **Most requested features** - Option to order by item count instead of weight - Ability to view order status and substitutions within the app - Seamless integration between app and website - Improved search functionality and product availability ## Newest reviews (19 of 113) ### 2/5 — So many issues *2025-06-02* This app has so many issues and after seeing all the reviews, the developers clearly don’t care to try to fix them. You have to log in twice every time. Sometimes the app glitches and clears your whole cart after shopping so you have to reorder. Often the app will not show items to add to your cart despite your store carrying said item. If you wait hours then the items will show back up. Many times the app does not show the sale prices for items. If you check out without the sale price showing in your cart then you can’t get the discount but if the sale isn’t showing up then you just have to wait until the glitch in the app is fixed to order. So many hours wasted creating shopping carts and trying to order only for so many problems to occur. I like to shop food lion pickup but really they should be paying me to pickup after the time wasted trying to order groceries ### 3/5 — Works ok but could be better *2025-04-27, version 14.32.0* The app is a bit redundant with having to sign in twice every time and it’s incredibly frustrating to accidentally hit the back button in the substitution section and be completely locked out of choosing replacements. If there’s a way back to that screen can someone please let me know because the second i accidentally hit it my order starts being filled and the window to choose substitutions and add to my order is closed. If it could be fixed I’d use it more. ### 2/5 — App Issue *2025-02-15, version 14.32.0* Updates are bad, approval for alternatives does not work at all . ### 2/5 — App Crashes Since Last Update *2025-02-09, version 14.32.0* I used to love this app! The last update created issues and now it crashes repeatedly. I haven’t been able to use it successfully in months. Please fix your app! ### 1/5 — App is trash *2025-01-21, version 14.32.0* App recognizes my email bc have an acct, but when I put in password says it’s wrong even after I reset it several times. Kroger app works perfect! I guess I’ll spend money with Kroger grocery store! Since food lion app is TRASHY!! ### 2/5 — No results for eggs *2025-01-18, version 14.32.0* Everything I try to search for has no results. No results for eggs, butter, ginger ale. This app has never been great, but at the very least I was able to search for items. Not only that, why do you have to go to the website to add coupons? Why is it not all in one app? Even with that I would still use this app, but not when I literally cannot search for food items. ### 2/5 — Ordering pick up *2025-01-13, version 14.32.0* Adding items to the cart is simple and easy, but once I want to check out it will freeze. I have to close out of the app 5 times before it finally works and I can pick a time slot. App needs improvement. ### 1/5 — Needs improvement *2025-01-12, version 14.32.0* This has been the most frustrating app to use and happens when I need it the most! No reason why signing in should be so complicated and that following reset directions lead you to nowhere. One app for grocery and online orders so they sync up together. Food Lion.com/app/ to go/ all won’t take my saved known password. Nothing is consistent. ### 1/5 — Used to love it, not anymore *2025-01-02, version 14.32.0* Placed an order today for pickup. Received a text saying it was confirmed, but no link to made edits, choose backups, watch progress. Nothing. Go into the app and no history of my order. No way to find it. What happened??? ### 1/5 — Disappointed *2025-01-01, version 14.32.0* I used to use this app all the time and I loved it! However for the last year, I can’t ever log in! No matter what I do it won’t accept my password even after I change it. Very disappointed. Talked to customer service and they were great but couldn’t figure out the problem either. ### 1/5 — App not working again *2024-12-22, version 14.32.0* App doesn't credit you for the Shop & Earn savings or for the Food Lion coupons. I find it hard to understand why the app only works off and on. Very frustrating. ### 3/5 — Checkout log in loop *2024-12-19* When this app works, it’s great. It’s easy to add what I need and pickup, the issue comes with actually checking out. When trying to check out I have to log into my account TWICE then turn around and select order online, which most of the time the button doesn’t even work causing me to close the app and go back, relog in twice and try until the stupid button for pickup or delivery works. I spend more time trying to buy the items than it takes to get everything in my cart. If they could fix that, it’d be a 5 star app. ### 1/5 — No messages, wasted money and time *2024-12-13, version 14.32.0* I used to love this app and do all our shopping at Food Lion. The last two orders have been a nightmare. I’m not getting messages, the shoppers are substituting very expensive things, and we are having to go inside for refunds. As a cancer patient, I shouldn’t be doing that. If it messes up again, I’ll have to resort to shopping at Lowe’s. ### 1/5 — Can't place any orders *2024-12-06, version 14.32.0* Wish I could even use this app to write a proper review but this is ridiculous. I spent a decent amount of time filling my cart with groceries and went to check out, to be prompted to sign in. I tried to sign in but got an error, so I reset my password and tried again, still an error. I tried to log in on the main page instead, error again. At this point I figured I should just make a new account and see if that works-nope. Wasted way too much time on this app that I couldn't even use ### 1/5 — Online app *2024-11-29, version 14.32.0* Is not reliable anymore ### 2/5 — SO FRUSTRATING *2024-11-29, version 14.32.0* I order from Food Lion 2-3 times per week using this app. There is RARELY a time that I can get through the entire order process smoothly. The app is overall, very user friendly, right up until it’s time to check out. I will try to check out, the app will take me to the login page, I enter my information, and then it just sits there and WILL NOT PROCEED. I have uninstalled, reinstalled, closed the app out, logged out and logged back in, connected to WiFi and then tried on my network, stood on my head, you name it. And this happens at least once a week. FIX IT PLEASE! ### 1/5 — Horrible app *2024-11-29, version 14.32.0* I spent an hour ordering groceries and then it would not let me sign in. Try again in a week. Still won’t let me sign in. I’m done with this horrible app app!! ### 1/5 — Half functional just like the website *2024-11-27, version 14.32.0* You always get stuck in a feedback loop of trying to sign in and then if you don’t get stuck there you get trapped in a loop trying to checkout or get a blank screen. ### 1/5 — App continues to crash *2024-11-27, version 14.32.0* The app will not allow me to sign in to complete my purchase. This has been going on for about four weeks now. ## Most critical reviews (10 lowest-rated) ### 1/5 — Deleted store *2025-05-14, version 14.32.0* This app deleted my store for pickup and won’t let me use the app to even look at my list. ### 1/5 — No longer working….. *2025-05-08, version 14.32.0* Called corporate and told them they needed this fixed 🤞🏽 ### 1/5 — Frustrated *2025-04-04, version 14.32.0* I’ve tried very hard to use this app but it continues to have issues of not being able to shop weekly specials. ### 1/5 — Broken app *2025-03-09, version 14.32.0* Like what other reviews said, keep looping to sign in. Why do you need 2 separate apps to shop? So broken. ### 1/5 — Doesn’t work *2025-03-03, version 14.32.0* Makes me log in a million times just to try to check out cart and even then keeps giving error it just takes me from app to app to website then deletes my whole cart all together doesn’t let me do pick up or delivery i just haven’t been able to get any groceries at all waste of time ### 1/5 — Pointless *2025-03-03, version 14.32.0* Spend an hour setting up the cart for delivery, then the app wants me to login. But it won’t accept my credentials. Multiple PW resets make no difference. Devs may need to start over. ### 1/5 — Over it *2025-02-16, version 14.32.0* I’m beyond over this. I have been trying to log in for an hour and attempted to reset password….it either just loads or when it says accepted and I attempt to log in it states that my email and password don’t match. I’m going to Walmart. ### 1/5 — Can’t get started *2025-02-13, version 14.32.0* I was having trouble signing up. It never sent the verification code. So I tried to have it call. It didn’t call. Now my email is locked to an account that I don’t have access to. Do not use this app!!! ### 1/5 — Disdain for customers *2025-02-08, version 14.32.0* You should be ashamed honestly, surely you can afford to hire someone to work on this app and make it usable. There’s no way you see repeat complaints of people using your app to attempt to purchase from your store, and being unable to, and don’t step in to fix it. ### 1/5 — Hard to set up new account *2025-02-05, version 14.32.0* this app is absolute garbage and is one of the most complicated apps ive ever dealt with. I had to create an account with the same email and verify 3 different times. I also cant link my number to my new mvp account because it says its already in use (never used it before) so I cant even finish setting up my account. ## Most praised reviews (10 highest-rated) ### 5/5 — waste of time in need *2024-12-20, version 14.32.0* could not check out for pick up using EBT ### 5/5 — Lbs vs counts *2021-04-19, version 6.0.0* It would be helpful in ordering to be able to order by weight or item amount. Ex. Apples , bananas, tomatoes, etc. give us the option of ordering 3 apples or 2 lbs+/-. Otherwise we have been using the service for over a year and have fully appreciated it. Would hope you eliminate the service fee to >65 year old. ### 5/5 — 5 Stars When it Works *2021-04-04* EDIT: Works excellent since this issue was fixed. They’ve snuck in a new “heavy order fee” if you order heavy items like, I guess, 12 packs of soda. Reliable and EASY to use. Used the app twice for delivery and it was excellent. Suddenly it stopped working. Uninstall/reinstall several times. Added another payment card. Tried the website online. Nothing works, just an “oops, there was an error” radio button. Called their help number and the Food Lion person couldn’t help so they passed me to Instacart who not only didn’t help but signed me up for an account without my permission. Sent me two password resets on my email—while I was on the phone with them—and didn’t tell me. Then a third email saying I changed my Instacart email—-while I was still on the phone with them—-and didn’t tell me. Never mind that I didn’t have an account with Instacart and didn’t request one. Whatever issues between the Food Lion app and Instacart need to be resolved instead of passing the buck and shorting customers. **Developer response:** We are so sorry for this issue. Please contact us at 1-800-210-9569. ### 5/5 — FL Has Really Stepped Up! *2021-03-12, version 5.0.0* Since quarantine, I’ve been using curbside pickup at Food Lion, Target and Harris Teeter. While each store has its strengths, Food Lion’s Instacart has been the best by far. It’s interface is user friendly, you can approve substitutions or request refunds during the shopping process. The best feature is the ability to send and receive texts from the shopper to clear up any miscommunications. No other store has that. Thanks, FL! ### 5/5 — Easy app to use and excellent customer service *2021-02-10, version 4.0.0* I’ve used other grocery shopping apps and Food Lion is the most user-friendly I’ve come across plus their prices are always excellent! Food Lion customer service when I go to pick up my groceries has been extremely courteous. I highly recommend them and I feel like I’m getting good service & value for my money! ### 5/5 — Prompt and accurate but link to app needs improvement *2021-02-07, version 4.0.0* I ordered online and picked up curbside. Prompt and accurate shopping was done. It was ready before the scheduled time. Kept me informed of every step of the operation. The app needs to be improved. I received a text that the shopper had to substitute an item, but the link to the app didn’t work. ### 5/5 — Time Saver *2021-01-20* When I first started using this app, I found it time consuming to type in everything I wanted and select the correct item. However, the app remembers your previous choices and that makes future selections a breeze. It does everything you need - finds the nearest stores that offer pickup, lists all available times, keeps up with weekly sales. There is usually a pickup fee of a couple dollars, but compared to how much time this saves me it is such a deal! I hope you find Food Lion To Go as big a blessing as I have :) ### 5/5 — Great service *2021-01-12, version 4.0.0* Big thanks to Food Lion shoppers and the whole pick up experience. It started out a little rough at the onset of the service, but everyone in our store was so nice and apologetic if anything wasn’t perfect.I really love that the shopper sends me texts and pictures of substitution choices if they don’t have what I ordered. When I text back the shopper is courteous and helpful. I use Walmart too and their app is quite efficient but if they don’t have an item and I don’t want them making weird substitutions, there are no texts, they just remove the item. I have been very pleased with Food Lion’s service and it also has made it possible for me to pick up food rather than having a friend risk her own health to shop for me. Thanks ### 5/5 — Great service *2021-01-10, version 4.0.0* I have been using food lion to go for a few months now. I like it because the price of the product it the same as in store. An added perk to using food lions service over delivery apps is I get the same shopper every time. They have now gotten to know my orders a bit and learned some of my preferences. This gives me fewer mix ups in product replacements or refunds. I will keep using this service even after the pandemic. ### 5/5 — Such a time and money saver *2021-01-05, version 4.0.0* I’ve been shopping online since 2008 from various stores and love the Food Lion app. So simple to use, quick to checkout, and my shoppers do an amazing job with my orders. I shop online with Food Lion at least twice a week. Saves money because I only buy what I need and saves time because I can create a list as I go and then just click checkout instead of going to the store. Highly recommend! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*