# Foodmandu — user reviews > 86 indexed App Store user reviews of Foodmandu by Foodmandu Pvt. Ltd., rated 3.70/5 from 230 ratings. - Source: https://appshunter.io/ios/app/foodmandu/id983591001/reviews - App overview in markdown: https://appshunter.io/ios/app/foodmandu/id983591001.md - Rating breakdown: 5★ 117 · 4★ 40 · 3★ 11 · 2★ 11 · 1★ 51 ## What do users think of Foodmandu? Overall sentiment: mixed **Pros** - 👍 Easy and convenient ordering interface - 🚀 Fast delivery when working properly - 🍽️ Wide selection of restaurants - 📱 Smooth iOS app experience - 💳 Flexible payment options - 🎯 Scheduled delivery feature available - 👨‍💼 Courteous and professional riders - 📍 Location pinpoint feature - ❤️ Good for sending food to loved ones - 📞 Responsive customer service (when available) **Cons** - ⏱️ Delayed delivery times (frequent complaints) - 🐛 App crashes and freezes regularly - 📍 Location detection issues - 💰 High delivery charges - 🔔 Excessive unsolicited phone calls - ❌ Payment processing failures - 🍲 Cold food upon delivery - ⚠️ Lack of estimated delivery time display - 🔐 Poor customer support responsiveness - 📱 iOS app compatibility problems - 💸 Unexpected small order fees - 🏪 Incorrect restaurant opening times - 🎫 Limited delivery time slots - 🔄 Scheduled orders arriving too early - 📸 No product images in menus - 🚫 Lack of live driver tracking - ⚙️ Frequent app bugs and glitches **Commonly reported bugs** - App crashes on startup - Failed to obtain access token error - Unable to add address/location pinning - Payment deduction without order processing - Scheduled delivery arriving at wrong time - iOS app not opening or crashing - Credit card processing errors - Order not visible after payment - App freezing during ordering process - Location detection 500+ meters off - Auto-payment without order confirmation **Most requested features** - Real-time driver location tracking - Product images with multiple angles - Veg/Non-veg food filtering and tagging - Restaurant review system - Live chat support option - Extended late-night delivery hours - Reduced delivery charges - Driver rating system - Hot food delivery containers - Better estimated time accuracy - Restaurant menu photos - Flexible time slot options ## Newest reviews (10 of 86) ### 4/5 — Good App *2026-01-31, version 5.2.0* Very easy app for food and grocery delivery. ### 4/5 — Delivery should be faster *2025-10-24* Everything is fast but the orders for nearby restaurants can be done faster . Would he great if you could fix that ! **Developer response:** Thank you for your feedback! 😊 We truly appreciate your suggestion. We’ll definitely look into optimizing deliveries from nearby restaurants to make them even faster for you. ### 4/5 — item with pictures *2025-07-16, version 4.8.1* The product images are not included . costomer can zoom in to see the details, which helps people decide before purchasing. Multiple angles and real-life usage images are very helpful! thanks ### 4/5 — Veg and Non-veg tag *2025-04-08* The app overview is nice and convenient but the tag for veg and non-veg food must be there for easier identification. You can also add complete view menu for veg and non-veg food which would help the customer to view only veg options and a red or green tag against the product will be more convenient. **Developer response:** Thank you for your valuable feedback! We're glad to hear you find the app convenient. Your suggestion to include clear veg and non-veg tags, along with separate view options for each, is very insightful. Adding red and green indicators for easier identification is a great idea, and we’ll definitely consider it to enhance the user experience. We truly appreciate your input, it helps us serve you better. ### 1/5 — Terrible customer service . Hats off to the riders and delivery team . *2024-09-24* They have to fine tune the app scheduling of the riders. Customer sevice is harrassing customers after each bad review made. The survey is our right of judgement they should rather work in improving the service rather they harass customers by callin them . Order time was delayed by more that hours . And restaurants can do what they want if we complain about special requests they will come back saying restaurant said this is what we get . Its already made. Imwhy have the special request then . Let them put served as it is. Still the customer service is adamant about calling customers . If i could i would give 0 star **Developer response:** Please accept our sincere apologies. Can you please provide us order details here or contact us at support@foodmandu.com so that we can have a look into this. ### 1/5 — Terrible customer service . Hats off to the riders and delivery team . *2024-09-18* They have to fine tune the app scheduling of the riders. Customer sevice is harrassing customers after each bad review made. The survey is our right of judgement they should rather work in improving the service rather they harass customers by callin them . Order time was delayed by more that hours . And restaurants can do what they want if we complain about special requests they will come back saying restaurant said this is what we get . Its already made. Imwhy have the special request then . Let them put served as it is. ### 4/5 — No Late Night Delivery *2024-09-15* Food delivery closes by 9-10 pm in every restaurants which I don’t like much, they need to extend their ordering time to 12 am for some restaurants . Please consider this👍 Except this everything is besttttt Customer service is hands down best in terms of any online platform I can have option of delivering food at specific time, if i need food by 8 pm I can place order at anytime They have options to confirm order by phone too, its might not be needed to everyone but its good to get response Delivery charge depends upon distance Rs 20/km unlike pathao which charges Rs 199 even for nearest resturant **Developer response:** Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you find our service awesome. Your feedback motivates us to continue delivering the best possible experience. In near Future we will provide our service till late night. ### 4/5 — Part of my lifestyle *2024-09-05* I live in overseas and whenever I wanna send food to my family in Nepal , foodmandu is the best medium. Never disappointed always on time. Last year during Father’s Day it was late delivery may be because of huge demand but this year’s Father’s Day I received my food on time so thank you Foodmandu. **Developer response:** It is delightful to hear such positive words and it’s always a pleasure to serve our users. ### 1/5 — TRASH TRASH TRASH *2024-06-26* !!deleting the app 5 minutes after downloading WOW ### 5/5 — Awesome app *2024-03-18* I have been using foodmandu app for a while and i can say that it is pretty much the best food app that i have tried. Good luck **Developer response:** It is delightful to hear such positive words and it’s always a pleasure to serve our users. ## Most critical reviews (10 lowest-rated) ### 1/5 — PAYMENT SYSTEM IS A JOKE — OR WORSE, A DATA TRAP *2026-06-16, version 5.2.6* I tried ordering food for my family living abroad — a simple, heartfelt gesture — and this app turned it into a nightmare. I entered 5 different debit and credit cards. FIVE. Every single one was declined with zero explanation. No error code, no support, nothing. At that point, the question stops being “why doesn’t this work” and starts being “why does this app keep asking me to try another card?” It feels less like a food delivery app and more like a card skimmer dressed up with a nice UI. I’m not saying that’s what it is — but when a legitimate app fails this badly at payments, it’s impossible not to wonder. It’s 2026. Apple Pay has existed for over a decade. Google Pay too. Every half-decent food app on the market supports them. Foodmandu doesn’t. Instead, they make you manually punch in card after card into a system that apparently can’t process any of them. That’s not a minor inconvenience — that’s a serious security concern and a complete failure of basic product development. I never got to feed my loved ones. I wasted an hour of my time and potentially exposed multiple cards to a broken or unsafe system. Fix your payment infrastructure. Add Apple Pay. Add Google Pay. Or shut the app down until you can handle people’s financial data responsibly. This is embarrassing for 2026. ### 1/5 — Don’t boost and boast, if you can’t deliver *2025-10-30, version 4.12.0* 2 hours later… still no food Foodmandu said “30 more minutes” — for the 3rd time At this point, I think my rider stopped for a mid-life reflection Maybe time to partner up with ride-sharing apps for faster delivery? Because my hunger has officially evolved into a new emotion. ### 1/5 — It’s a disappointment every time *2025-06-27* I ordered from a restaurant 9 minutes ride away from home and it took me well over one and half hour . They don’t show you estimated time and the support team is not well prepared . Everytime I order from Foodmandu, they always get my location wrong for some reason and the rider is mad at me . The app cannot get the right location . Good selection of restaurants but awful service . **Developer response:** Dear User, We sincerely apologize for the inconvenience you've experienced. We completely understand how frustrating this must be. Kindly share your order details with us at support@foodmandu.com so that we can look into the matter and take the necessary action from our end. ### 1/5 — Paid, No Food, No Accountability *2025-06-19* I had one of the worst customer service experiences with Foodmandu. I placed an order, paid the amount online, the amount was deducted from my account, but the order was never processed. No food, no notification, and no confirmation. When I reached out to support, instead of solving it from their end, they told me to place the exact same order again and write a manual note mentioning that I’d already paid. How is that acceptable for a company handling online transactions? My family had been waiting over an hour for food, and their “solution” was vague, manual, and unreliable. I provided transaction proof and my contact details, and still — no proper resolution. For a service that claims to be a leading food delivery platform, this is beyond disappointing. This isn’t just about food — it’s about basic accountability and respect for customers. Sort out your payment systems and improve your customer service. **Developer response:** Dear User, Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused. At Foodmandu, we are committed to delivering a great customer experience, but at times, unexpected technical issues may occur especially with payments. To avoid any confusion and ensure a smooth resolution, we kindly request customers to mention all necessary details directly in the order itself. This helps us avoid any internal miscommunication, as we have multiple team members handling operations. We are continuously working on improving our system to make it more efficient and reliable. Please email us your order details at support@foodmandu.com so we can thoroughly investigate the issue and resolve it for you as soon as possible. ### 1/5 — No consideration for delivery time *2025-06-12* I ordered from a restaurant 9 minutes ride away from home and it took me well over one and half hour . They don’t show you estimated time and the support team is not well prepared . Everytime I order from Foodmandu, they always get my location wrong for some reason and the rider is mad at me . The app cannot get the right location . Good selection of restaurants but awful service . **Developer response:** Dear User, We sincerely apologize for the inconvenience you've experienced. We completely understand how frustrating this must be. Kindly share your order details with us at support@foodmandu.com so that we can look into the matter and take the necessary action from our end. ### 1/5 — Glich in the app *2025-04-29, version 4.7.1* App doesn’t work properly , auto paid through esewa and order was not visible had to email them for one pizza and took 2 hours. ### 1/5 — Worst delivery service *2025-02-05, version 4.6.1* Maybe exchanged 15 phone calls to get the phone delivered . Include a live tracking for delivery like Pathao has ### 1/5 — Excessive Phone Calls and Texting *2025-01-11* Foodmandu operators cannot grasp the concept of “Do Not Contact Me” over minor issues. Remaze Rama felt the need to call twice and send a WhatsApp message with no content for 40 minutes just to tell me my order would arrive after 11:45AM- which the app already tells me. **Developer response:** Thank you so much for your suggestion, We do not have removed the do not call option from our app, It seems that there is some problem with the app. We would like to suggest you to reinstall the app and check, please ### 1/5 — Exploited the Customer in the Name of Small Order Fee every Time *2024-12-04* Foodmandu forced their customer to pay every time Small Order Fee if anyone order less than Rs 500, it's like a threat to the customer that you have to order more than a 500 rupeese, Otherwise, you have to pay the amount and you will get Nthing for the amount. Every time i ask about why should i pay the amount for which i didn't get anything ... they tell this is company policy we can't do anything . I would be happy to give the sum to the rider rather than them . No one have that much of free money to give them as a xyz fees. They are so habitual of taking the money free. ### 1/5 — Scheduled Order Arrived Way Too Early! *2024-11-05* I’m beyond frustrated with this app right now. I placed an order well in advance, specifically asking for it to be delivered 4 hours later because that’s when I’d be home to receive it. But what happens? The food gets delivered immediately! Not only did this mess up my entire plan, but now I have cold food sitting around for hours. What’s the point of offering a scheduled delivery option if it doesn’t work? This level of carelessness is unacceptable. Shifting to Pathao!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — So thankful *2026-06-03* I would be lost (and hungry) without Foodmandu. On those nights when I am tired and don’t have the energy to cook, It is lovely to be able to open the app and order food. Usually it arrives within 45 minutes. I really like being able to see the progress of my order in the app. I know exactly when I should be outside waiting for the driver. **Developer response:** Thank you for your wonderful feedback! We're delighted to hear that Foodmandu makes your busy days a little easier. Knowing that we can help satisfy your hunger when you need it most means a lot to us. We truly appreciate your support and look forward to serving you again soon! ### 5/5 — Godd service *2025-11-30, version 5.0.0* Fast delivery gari gari chai khai k ho slow hunxa natra aaru kura haru thikk xa Bharpardo ni xa mero khana xutya thiyo sabb responsible vayera malai compensation diiyo garxa foodmandu le j hos ### 5/5 — got hunger *2025-11-16, version 5.0.0* foodmandu is here ### 5/5 — Works great *2025-09-15, version 4.11.0* Very good and easy app. for food delivery on time. ### 5/5 — Food mandu *2025-02-28* Have been a great help for me to connect with my family by sharing some good foods even tho i am far from them. Whether it be festivals, birthday always been my option to send some good and yummy foods. But with this also need to improve with many things such as while we are putting our order there should be discounts in delivery fees as well. Cause every time i order the charge range from 150 above. But overall 10/10 ❤️ **Developer response:** Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you find our service awesome. Your feedback motivates us to continue delivering the best possible experience. ### 5/5 — iOS app is great ! *2025-02-22* I loved the user experience in iOS app its great and smooth. **Developer response:** Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you find our service awesome. Your feedback motivates us to continue delivering the best possible experience. ### 5/5 — iOS app is great ! *2025-02-01* I loved the user experience in iOS app its great and smooth. **Developer response:** Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you find our service awesome. Your feedback motivates us to continue delivering the best possible experience. ### 5/5 — Convenient *2024-12-07* Very convenient way to try good food from good restaurants **Developer response:** Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you find our service awesome. Your feedback motivates us to continue delivering the best possible experience. ### 5/5 — Amazing service *2024-06-14* Customer service is something I admire about Foodmandu. Always thriving on delivering excellence to their customers. Mr.Kishan(rider) delivered the food as instructed and handled food with utmost care. Food was really hot as I received. Kishan was really polite and humble. Thank you Kishan for getting the food and delivering it before time. ### 5/5 — Excellent food app for Nepal *2024-04-20, version 4.1.4* I ordered some food in Pokhara. Foodmandhu staff and the driver were very helpful on the phone. Food arrived hot and on time. Would be fantastic if you could track realtime location of driver. Will definitely use again! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*