# foodora NO: Food & Groceries — user reviews > 51 indexed App Store user reviews of foodora NO by Foodora GmbH, rated 4.60/5 from 3,945 ratings. - Source: https://appshunter.io/ios/app/foodora-no-food-and-groceries/id998930867/reviews - App overview in markdown: https://appshunter.io/ios/app/foodora-no-food-and-groceries/id998930867.md - Rating breakdown: 5★ 3,000 · 4★ 548 · 3★ 158 · 2★ 52 · 1★ 187 ## What do users think of foodora NO? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 🌟 Reliable service - 💳 Free delivery **Cons** - 🕰️ Unreliable delivery times - 🤖 Poor customer service - 🐛 Technical issues with the app - 💰 Incorrect pricing and refunds **Commonly reported bugs** - Payment issues - App crashes and freezes - Incorrect delivery status updates **Most requested features** - Allow tipping after delivery - Improve order tracking - Provide restaurant reviews - Update menu information in real-time ## Newest reviews (15 of 51) ### 1/5 — Foodora is fine until there is a problem *2020-01-17, version 5.10.3* A restaurant cancelled my order, within minutes of me placing it. The app indicated it would take up to 10 business days to issue a refund, which seemed like a ridiculously long time, but fine. Three+ weeks later, I’ve still not seen the refund despite spending over on hour on chat with the app, and much back and forth via email. Now they say it was refunded, but can’t tell me when because it’s “automatic, in 3-5 days” - I’ve checked my credit card transactions and there is still no refund. No I have to spend more time dealing with the bank to get this sorted out. I keep ordering because the options for delivery service are limited, and mostly pretty bad. I really miss Seamless/grubhub :( ### 1/5 — wish I could give zero stars *2019-10-20, version 5.6.1* Man, if I could give zero stars, I would. The customer service is ATROCIOUS. The app glitches, and you end up talking to a million different people about one case every time something happens because if you don't stay in the app chat feature while you're talking, the app will automatically bump you out of it altogether. They do their best to avoid giving refunds even when food is cold and late, which it is more often than not. Every driver and the servers/owners at the restaurants are absolutely wonderful people and I have nothing against them - the company itself is the problem. They do not care at all about the quality of their customer service and sadly it shows. Use at your own risk. I have closed my account and will not be using them again. Good riddance! ### 1/5 — Worst app and customer service in history. *2019-09-04, version 5.3.0* I ordered food via this app and the ETA kept changing between 10 minutes and 45 minutes. I tried to contact customer service to see what was going on, but the chat app told me there were 19 customers ahead of me. I waited only to be disconnected form the chat because of inactivity. No option to call them. I ended up having to drive to the restaurant to pick up my food myself. The restaurant was also trying to contact Foodora to no avail. I’ve since asked for a refund for the driver’s tip (the one that never showed up) and till today no answer from Foodora. Don’t download! ### 1/5 — ZERO FOR CUSTOMER SERVICE *2019-05-18, version 4.25.0* If there were a zero I’d give it for incompetent customer service. I had a technical issue that foodora had no competence in solving. I accidentally blocked the account after not recognizing the charges on my credit card. Changing credit card, changing email address, deleting and reinstalling app did not work. Foodora had absolutely no customer competence or technical solution for this problem. Sorry to say. I would have loved to keep using foodora but foodora had no ability to solve the problem. Life hack if this has happened to you is to switch to one of their competent competitors. Best solution. ### 3/5 — Closing Time of restaurants. *2019-04-30, version 4.25.0* Easy app except that it doesn’t let you know if the restaurants are closed so after selecting your order and you try to pay, it tells you about that which then you have to start from scratch and hope for the best. ### 1/5 — Stay away *2019-04-06, version 4.24.0* Horrible customer service. Their website dates are incorrect and the only way to reach them is through live chat or email. They had me cancel my order and reschedule and they still had the incorrect date. I placed an order 2 days in advance for an event and they called me when the delivery time approached and asked me if I still wanted the order. Completely frustrating and unprofessional. ### 2/5 — New interface is terrible! *2019-03-10, version 4.23.2* I am a regular foodora customer and have always been a fan, but this new interface is horrible. They let you know when ‘the rider should be at your place’, but they give you no other information. You have no idea if the food has been picked up, where the rider is, etc. On top of that, they have taken out their chat feature on the app so you are forced to call the restaurant. Huge disappointment. ### 3/5 — Need improvement *2019-02-24, version 4.23.1* Need a better search including time and distance. Need reviews, need to finish order without problems and without have to do it again with a chance of not getting money back from the first order ### 3/5 — Payment *2019-01-07, version 4.22.0* I’m not sure if it was apple pats fault or this app but because I am from the US and ordering in Canada it took me almost an hour to get my credit card to work- after having already told my husband to come home because dinner was on the way. It would be nice if they verified payment in the beginning so you don’t waste time checking out restaurants and placing an order only to find out it was a waste of time.... ### 2/5 — Not a great food delivery app *2018-12-19, version 4.22.0* Horrible customer support, delivery time is rarely correct (food usually arrives 20-45 minutes later than estimated) and restuarant selection is limited. I would never use this app were it not for a few of my favorite restaurants that are only available through Foodora. Try DoorDash or Skip The Dishes before this one. ### 1/5 — Awful *2018-11-24, version 4.21.0* I would give less stars if i could. I used to like this app... but i tried to cancel an order once because foodora told me it wouldn’t be ready until the next day and then they wouldn’t give me the option to cancel! Tried to message them to cancel... no response. Totally unprofessional and unhelpful. I’d use a different food delivery app until they figure this out ### 2/5 — Horrible experience *2018-11-16, version 4.20.2* I failed online to order because of a glitch with the site. Wouldn’t finish order after putting in payment. App was awful and kept telling me the email was registered and to sign in — but I was already signed in. I like your restaurants better than Deliveroo, but Deliveroo is much more reliable in terms of functionality. Jo ### 1/5 — Menu out of date *2018-11-04, version 4.20.1* This app does not update menu. I made the order only 30 mins later to discover that it was cancelled because the vendor run out of this item. I wish foodora would not display it on the menu to begin with! Or let me know sooner! Or offer a substitute at least! ### 1/5 — Hard time ordering *2018-10-29, version 4.20.0* I try to submit my order for to 5 times before it finally went through. I also would recommend you updated your app to be able to add a credit card. Why does this app make me creat a nickname for myself prior to submitting... I have tried five names and they’ve all been taken, this is absolutely ridiculous. You need to make your app more user-friendly with a better UI ### 1/5 — Waited one hour then they canceled for no reason *2018-10-02, version 4.19.2* I’ve had many customer service problems with this company. But tonight was the worst. I came home late from a long day of work and ordered delivery. The order was confirmed by the company. Then they suddenly canceled my order one hour later, saying their drivers all went home. I am livid! If they can’t make good on the order, they should not accept it from the beginning. I’ve been waiting hungry for one hour! Terrible customer service when I contacted them to resolve the problem. I will never use the service again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2023-03-13* Unfortunately today i placed an order and paid for a meal from Arabella Restaurant in Stavanger. I waited two hours without receiving my meal. I chatted with Foodora for help but they told me to call the restaurant. I called the restaurant which told me that foodora didn’t send any rider to take the order . I connected back with foodora who always asked me to call the restaurant. Then the restaurant fixed the issue as prepared me the meal which has been cooled and delivered it on their account. I am disappointed Foodora !!! I will never use your services again ### 1/5 — Incompetent customer service *2023-01-01, version 22.25.1* There’s an issue in the app with accepting ANY form of payment since the last update and I’ve spent 3 attempts with customer service to flag it to them and get it fixed, mostly because I was reimbursed for a non delivery with a voucher that I couldn’t use unless I could place an order. Long story short, the customer service reps just say things like “try the browser” and “uninstall the app” and try to get out of the chat instead of actually attempting to log and solve the problem. It’s clear as a company they are incentivizing their customer service reps inadequately to get engagement in problem solving or a general care in the world for the customer or company success. After all these attempts the only solution that remains is for me to stop using foodora because I can’t find someone who wants to help solve the problem. ### 1/5 — Unavailable *2022-11-22, version 22.23.0* I cannot use foodora on my iPhone. Once I reach the checkout page and put all my information, it doesn’t allow me to move to the next page and pay for the items. Trashy user interface. ### 1/5 — Terrible customer service. *2022-10-14, version 22.20.1* First off ordered something for dinner since we were to tired to go out, ended up waiting 1.5 hours for the delivery to only receive drinks but no food, contacted customer service showed a photo and all and guy didn’t approve me for a refund for all or any of the missing items. ### 1/5 — bad company to deal with if there is any issues *2021-12-05, version 21.23.0* waiting for delivery for over one hour and was told it was my problem and no food and no refund! use wolt if you are in norway instead! app says delivery was completed , I went to the hotel receptionist to check and there was no delivery . we called the restaurant and was told delivery was on the way . one hour later, I called the restaurant and they said the delivery was picked up one hour ago and there’s nothing they can do. called foodora and they said delivery guy called me many times before the delivery which is not true. I only got one phone call which I missed. bad and slow customer service, no number to call, just chat. either go to restaurant or use wolt ### 1/5 — Doesn't work *2021-07-30, version 21.14.1* Always says there's an error and I need to try again. Can't find how to log into my account, have to use a website in Mobile browser. What's a point of having an app then? ### 1/5 — Completely broken delivery times *2021-04-29, version 21.08.0* Foodora will show you restaurants delivering to your area with delivery time as a prominent feature of each restaurant. You can even sort by delivery time, to help pick the restaurant. However, the delivery times are completely arbitrary, with no responsibility for foodora or the restaurant. Only after you have ordered and paid will you see the actual delivery time, and this can be over an hour (yes, 60 minutes) more than announced, and they will not care. Only use foodora if you have an arbitrary amount of time available to wait for your delivery. ### 1/5 — App literally unusable *2020-12-08, version 20.24.0* I downloaded the app to my iPhone, allowed location requests, and could not log in! It keeps saying wrong credentials when I put my email in. I have the account! I go to any vendor and it keeps saying vendor not found. I cannot contact Help in the app either, it just does nothing when I tap on it. Horrible. Horrible app ### 1/5 — Worst Order Tracking and Customer Service *2020-03-08, version 5.14.1* I ordered from Maurya Bayview. For 30 mins it was showing me that my order is in works and driver will pick it up soon, but then i got a notification saying ‘Restaurant has just closed but dont worry you will get your money back’. I need food not my money back after waiting for 30 mins. In another incident, i had a coupon that i got from a friend so i downloaded the app and ordered but the coupon was not working, i reached out to customer service chat and she said the coupon is going to be valid after two days but i need food when i downloaded the app and not two days later. I am not sure who does the Product design for this app but certainly they need to just go across the border to US and use seamless or grubhub to update their user stories. Anyway i came to Canada to visit a friend and will be back to US but would definitely want foodora Product designers to incorporate more controls and give real time service and food and not be good at just giving money back in case of mess ups. ### 1/5 — Awful costumer Service *2020-01-28, version 5.11.0* If there is a problem they won’t be helpful at all you’ll end up talking to several different representatives so you have to explain the whole thing over and over and no one ends up helping you with your problem ## Most praised reviews (10 highest-rated) ### 5/5 — They do not follow through! *2020-09-13, version 20.18.0* For one, my dinner order a few weeks ago was marked as delivered and I never got it. Then after waiting for ages on the customer service chat, I was told that I’d be reimbursed and get a 200 NOK coupon that would be applied when we next ordered. Well, we put in an order and NO 200 NOK discount was applied to my account. Now I will wait for a few more hours for a foodora chat bot to get back to me... and let’s hope my meal makes it to me this time. ### 5/5 — Amazing! *2019-07-22, version 5.2.0* I’m a visitor in Sweden and enjoy this app a lot!! It works on holidays so I don’t have to look around for open restaurants!! I just order from the app to my hotel :)) ### 5/5 — Free delivery I’ll take you over every other site any day *2019-04-07, version 4.24.0* Without a fee helped me buy more food ironically “lol. Sometimes it’s just me sometimes it’s me and my partner- I don’t always want to spend 15$ on food to get it delivered or pay an enormous charge. So, this is why you got my business today:) ### 5/5 — Major problem with tipping *2018-11-18, version 4.20.2* Need to be able to tip after the delivery not before. ### 5/5 — Reliable and fast *2018-11-14, version 4.20.2* Great, reliable and always fast delivery in Vancouver. You have probably the best variety of restaurants and the food is always on time. App lets you track its way which is cool. Extremely easy to order and coupons are a nice bonus ### 5/5 — A great food delivery app *2018-08-16, version 4.17.3* The only downside is the guilt caused by the tipping option as if you did not already charge a delivery fee. (I tip cash if the food is intact) ### 5/5 — Freaking Amazing!!! *2018-06-23, version 4.16.0* I don’t know what the fuzz is about but I used them weekly and have only had 1 issue with them in the past 8 months. The customer service here in Cologne, Germany has helped me out without much problem. Keep up the good work guys. ### 4/5 — Nice design *2018-09-16, version 4.18.0* User friendly app, but missing a few features I think that are instinctual like being able to move the map around or zoom in and out. 👍🏼 ### 4/5 — Best UX on any food app around. *2018-08-28, version 4.17.3* Service is ok and mostly reliable. Some price hikes over competitors. All together though, there isn’t a single food app that comes close to how smooth and informative this app is. ### 4/5 — We love it *2018-04-20, version 4.16.0* Every time we have ordered food we were very happy with it. The delivery was always on time except for one time but you can't complain about it because technology was in the game anyway we know how to order ...we know when openings hours are .... we order on time! if you think before you order, you have everything right... so I don't understand why people keep complaining ,they have to read in order to make a delivery ;-) we love it no doubt about it we will use it in the future and we just ordered food for tonight. Wishing everybody's a nice weekend enjoy your meal --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*