# foodpanda: Food & Groceries — user reviews > 1,332 indexed App Store user reviews of foodpanda by Foodpanda, rated 4.60/5 from 250,426 ratings. - Source: https://appshunter.io/ios/app/foodpanda-food-and-groceries/id758103884/reviews - App overview in markdown: https://appshunter.io/ios/app/foodpanda-food-and-groceries/id758103884.md - Rating breakdown: 5★ 190,335 · 4★ 31,650 · 3★ 14,224 · 2★ 4,309 · 1★ 9,908 ## What do users think of foodpanda? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 🍽️ Variety of food options - 💳 Convenient payment options - 🌍 Able to order from abroad **Cons** - 🕰️ Delayed or late deliveries - 🤖 Poor customer service - 🚫 Incorrect or missing orders - 💰 Overpriced or hidden fees - 🔍 Inaccurate location tracking **Commonly reported bugs** - App crashes or freezes - Payment issues and failed transactions - Incorrect restaurant information **Most requested features** - Ability to cancel orders - Option to tip drivers in-app - Improved order tracking - Better communication with restaurants ## Newest reviews (20 of 1,332) ### 1/5 — Items Disappear at Checkout *2026-08-17, version 26.32.2* I added multiple items to my cart, went to the payment screen, and somehow the app deleted everything from the cart. All that time spent selecting items, completely wasted. It’s happening after last update. 😑 ### 1/5 — Buggy app, unreliable stores, and terrible CS *2026-08-16, version 26.32.2* When it works it’s mediocre , when it doesn’t it’s a complete waste of time. App is buggy, no one holds their CS team accountable for the terrible copy-paste answers with absolutely no resolution. ### 1/5 — Inefficient service *2026-08-16, version 26.32.2* My order came an hour late and the icecream was completely melted. Foodpanda's policy for riders to save time by delivering to multiple people before a user at the same time is completely useless, inefficient and inconveinent for people who order things. This has been inconvenient from the moment it started. Take account of the experience of foodpanda users. ### 1/5 — Fraud *2026-08-16, version 26.32.2* Totally fraud ### 3/5 — hiding the live chat every single update *2026-08-14* not being transparent about the status of the delivery, i’ve been stuck on preparing your food for 2 hours and still nothing changes, let’s be real it’s the driver issue. and i can’t even find the live chat to resolve this issue let alone contact the rider. every single update they deliberately hide the live chat and the refund button is gone. edit: stupidest app in existence, the second you press help button to cancel the order that you’ve waited for 1hr, and still shows 30-40 minute, they hide the cancel button again and assign a fake rider that doesn’t move for 30 minute which crazy far from the restaurant and doesn’t reply to message, cancelled the subscription in a heartbeat i’m going to grab edit^2: and now they want to cancel my order after almost 2 hour waiting, which shows a 8myr voucher compensation or continue waiting, wouldn’t even let me reach to an agent, who in their right mind will continue waiting after you pull out a fake rider shenanigan and now you are brush my 2 hr waiting time off with a 8 myr voucher ### 1/5 — Review *2026-08-14, version 26.32.1* Worst platfrom ever ### 1/5 — foodpanda *2026-08-13, version 26.32.0* Im from philippines, i made an account and my number wont work, says my number is being blocked from this platform. ### 1/5 — Good Service, High Charges *2026-08-12, version 26.32.0* Service is okay, but the extra taxes and charges are too high. Please review these charges and make them more reasonable for customers. ### 1/5 — They cancel, you pay *2026-08-12, version 26.32.0* They will cancel your order and still charge you. There is no way to even contact them. DO NOT TRUST FOODPANDA with bank information. ### 1/5 — Bad *2026-08-11, version 26.32.0* Does not have enough variety of items and keep removing options. They sell cigarettes and rolling paper with no issue yet they STOPPED selling vapes which is completely unnecessary. ### 1/5 — Bad customer service *2026-08-10, version 26.32.0* I was waiting for over 4hours because the rider couldn't find the address, and after communicating with the platform they refused to refund. So at the end i paid for nothing! Very bad experience and the worst food delivery app I've ever used! ### 1/5 — Useless support when there are problems. Abuses notifications to spam ads *2026-08-07, version 26.31.1* There is no way to call Foodpanda when a Priority Order takes more than 1 hour. No rider, no support. Only option is to cancel. Money instantly deducted but refund takes 2 weeks. Also abuses iOS notifications to send ads, which is against Apple’s App Store rules. ### 1/5 — Order placement *2026-08-05, version 26.31.0* A very dissatisfying App for order placing. I got two orders delivered with same food I order for one. I didn’t order for two. If I have to I would have order it in one voucher. Why my order came with two different delivery??? And I can’t cancel it or get a help???!!! This company has no helpline also 😡😡 foodpanda is becoming worst nightmare day by day 👎👎👎 ### 4/5 — Tracking issue *2026-08-04, version 26.31.0* app is not bad. but the thing is you cannot track the rider from iphone. from android it works fine. please fix. ### 1/5 — Bad all around *2026-08-03, version 26.31.0* Horrible selection, all prices heavily up charged compared to in person, welcome discounts are some stupid garbage slop. Worst food delivery service I’ve seen would rather starve then give these guys any money ### 3/5 — Ui issue in iphone 17 *2026-08-03, version 26.30.0* The top bar has some UI issue that needs to resolve.. i wish I could share a screenshot for reference ### 1/5 — Unethical *2026-08-03, version 26.30.0* Refused to give me a refund, effectively stealing money from me. ### 1/5 — Stupid Service *2026-08-03, version 26.30.0* Ordered my cold drink at 11:42am and now it’s 12:30pm. I was wondering why it took so long. I checked the rider already picked my order up but he has to make 3 stops. I was like WHAT? THREE STOPS?! And have to wait for an hour for it??? What the hell? You want my drink to melt first before it arrived is it??? Kepala bana kau. Orang nak makan panas2. Nak minum air sejuk2. Apa guna bayar service macam ni????? ### 1/5 — Unreliable *2026-08-02, version 26.30.0* As a tourist in a new country food apps makes it easy to order food but not food panda I ordered 2x driver god knows where he died waiting and waiting no show as a result of this will sleep hungry thanks food panda for making it easy for tourists! ### 1/5 — Trash scam app with no accountability *2026-08-01, version 26.30.0* This app and company is a trash scam app. No customer service, completely fictional delivery times, very poor delivery practices etc etc etc. Use a serious app- literally any other ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad support team *2026-08-26, version 26.34.0* Very bad and unfriendly app. Once place an order by mistake you don’t have the option to cancel it. Poor and pathetic customer service. I will not recommend it to anyone. Don’t waste your money. ### 1/5 — This app is a scam/joke *2026-08-26, version 26.34.0* This app and company is a trash scam app. No customer service, completely fictional delivery times. Preparing your order 20-35 mins Preparing your order 30-35 mins Preparing your order 40-55 mins Preparing your order 20-30 mins Which is it foodpanda? What’s the colour of your sky? Pink? ### 1/5 — Scammers foodpanda *2026-08-26, version 26.34.0* Worst food platform ever.vouchers are scams. ### 1/5 — Worst App and Worst Service Ever *2026-08-23, version 26.33.1* I ordered food on 9.33pm. Its 11.58 now. Rider says he doesnt have charge on phone. Asks to take food from his preferred place. In app no place to reach helpline or chat with anyone or to complain anout rider and order. Work app someone can make. No place to chat with customer service executive. Last time I am placing order here. Foodie is 1000 time better. ### 1/5 — Poor Customer Services *2026-08-21, version 26.33.1* Foodpanda's services is extremely poor, and they don’t even have any proper customer helpline service ### 1/5 — Bad service *2026-08-20, version 26.33.1* They take so long to deliver the food. They kept on dragging out the tike until it was 1 hour late and the order wasn’t even that big. The food by that time is basically won’t even be eatable. If there are so much demands then why aren’t there more riders working? Waste of my time. Don’t even wanna give that 1 star. ### 1/5 — Complaints *2026-08-20, version 26.33.1* Dear Customer Service Team, I would like to express my disappointment regarding the delivery service and the way my concern was handled by your delivery staff. Could you please explain why it takes 2 hours to deliver just one cup of drink? The delivery location is only around 100 steps away if someone walks there, so this delay is extremely inconvenient and unacceptable. In addition, I was very disappointed with the delivery staff’s response. Instead of providing proper assistance or apologizing for the delay, the staff responded in a rude and unfriendly manner. I believe customers should be treated with respect and professionalism, especially when there is a service issue. If the service continues to be this inefficient and the customer support attitude does not improve, I am sorry to say that I may have to stop using the application. I am also considering deleting the application due to this poor experience. I kindly request that you investigate this matter and take appropriate action to improve both the delivery service and staff communication. Thank you for your attention. I look forward to your response. ### 1/5 — No Customer Service & No respect for “NO CUTLERY” *2026-08-20, version 26.33.1* ZERO CUSTOMER SERVICE. LET ME ADD FOOD WHEN THE PLACE IS CLOSED SO I CAN SEE WHAT THEY HAVE & ORDER WHEN IT OPENS. Also STOP the multi stop nonsense. I order priority. Tonight I got my food 30-40 minutes AFTER pick up from the restaurant (it usually takes 5-10 minutes). Smoothies are disolved & warm, warm food is cold & cold pressed juice is ruined. Whatever new changes you made are terrible . To bad, restaurants will stop getting my orders. ALSO SICK OF THEM IGNORING NO CUTLERY- I Have Multiple bags of them, such a waste. I put no cutlery in the order button & even in the individual notes. ### 1/5 — Worst app *2026-08-20, version 26.33.1* Such a cheater i placed order and they just increased the amount even not letting me use any vouchers only showing to attract me ### 1/5 — Scamming with extra steps *2026-08-19, version 26.33.0* A biryani with chicken from Nilar(Yankin) costs only 12,000kyts at the shop. It costs 14,000kyts on the app. Shouldn’t they just describe the price same as the restaurant? Now they show like they charge only 500kyts for delivery fees and 95kyts for service fees, however, there actually is hidden fees 2,000kyts where they increased the original price with percentage. The more expensive the dish is, the more profit for them. Imagine u order 5 biryanis and they have already charged you 10,000kyts hidden fees although the trip is same. Imagine u order some crazy expensive dishes from crazy expensive restaurants. Damn, ez money! ## Most praised reviews (10 highest-rated) ### 5/5 — Product composition in the interface *2026-07-29, version 26.30.0* Hello! Thank you so much for your application and your hard work. I have one big request for you. Please add the full ingredients to all dishes and products. When I go to the store, I always read the ingredients, but I can't do that here. Because of this, it is inconvenient for me to order delivery. I have gluten intolerance and it is vital for me to see the full composition of foods and dishes. It is also important for those who do not eat sugar, lactose, eggs, etc. I will be very grateful for this detail, so it will be easier for me to use the delivery. ### 5/5 — The best *2026-07-26, version 26.29.0* The best app searching stores ### 5/5 — vai prothomei 50% discount paichi *2026-07-12, version 26.27.0* ❤️‍🩹 osthir app ### 5/5 — abt foodpanda: *2026-06-26, version 26.25.0* great app easy to use and for any Inconvenience even provides refund so far I’ve been really satisfied with it and would encourage others to use it too. ### 5/5 — Best Food Delivery App ever *2026-05-26, version 26.20.0* Foodpanda makes ordering food quick and easy. Fast delivery, plenty of restaurant choices, and a smooth app experience every time. Perfect for satisfying cravings at home 🍔🍕✨ ### 5/5 — Awesome service *2026-05-17, version 26.19.0* The best food and delivery service in KL ### 5/5 — Good promo *2026-05-16, version 26.19.0* Gave me a box of noodles at 8$ . Thanks ### 5/5 — Well *2026-05-10, version 26.18.0* My experience with Foodpanda much amazing. It’s a my favorite app when I starve ### 5/5 — Excellent service *2026-05-08, version 26.18.0* I had a very good experience with Foodpanda. The ordering process was smooth, delivery was on time, and the food arrived fresh and well-packed. The rider was professional and courteous, and the live tracking feature made the process very convenient. Overall, Foodpanda provides reliable service with a wide variety of restaurant options. Highly recommended for quick and hassle-free food delivery. ### 5/5 — Manghie *2026-05-06, version 26.18.0* Very easy to order eventhough I’m far I can still order anytime I want. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*