# FordDirect SMRM

> Manage online reviews and social media for your business in one app. (iPhone/iPad app by REPUTATION.COM, Inc..)

- Source: https://appshunter.io/ios/app/forddirect-smrm/id886854453 (this page in markdown: same URL + `.md`)
- Developer: [REPUTATION.COM, Inc.](https://appshunter.io/developer/835333887)
- Category: Business, Productivity
- Price: Free
- Rating: 4.30/5 from 4 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 45 MB
- Languages: Dutch, English, French, German, Italian, Korean, Polish, Portuguese, Romanian, Russian and 3 more
- Released: 2014-06-24
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/forddirect-smrm/id886854453/reviews.md

## What is FordDirect SMRM?

Customers and prospects research businesses like yours everywhere they go--relying on reviews and online information as they would word-of-mouth recommendations. These online reviews can impact the bottom line, as savvy companies know.

With the FordDirect Social Media and Reputation Management (SMRM) app, you'll be able to follow what your customers are saying, understand their online feedback, offer a better experience, and attract new customers, all on one platform.

The FordDirect SMRM app helps you:

- Access your online reviews from a single, easy-to-use interface 
- Get real-time alerts when your business gets a new review
- Respond to online reviews and customer surveys from one dashboard
- Create, approve, and schedule social posts on Facebook, Instagram, Twitter, and Google My Business
- Stay on top of conversations with your local community on your social pages
- Follow up on tasks that require resolution
- Watch your Reputation Score and star ratings rise

## Key features

- Access online reviews
- Real-time review alerts
- Respond to reviews and surveys
- Schedule social media posts
- Monitor community conversations
- Track reputation score

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/forddirect-smrm/id886854453/reviews.md

### 2/5 — Needs some work...

*2017-05-27, version 2.2.1*

1.) it's got to many bugs that need fixing
2.) would be much easier to access it without having to always resign in every time the app closes, meaning the fingerprint ID or "remember me".
3.) Notifications/Alerts don't work. I keep getting "you need to turn on alerts on in external"... it is... it's all turned on and still can't receive alerts when a new lead hits.

## Frequently asked questions about FordDirect SMRM

### What is FordDirect SMRM?

FordDirect SMRM is a business application designed to help companies manage their online reviews and social media presence. It allows users to monitor customer feedback, respond to reviews, and schedule social media posts from a unified dashboard.

### Is FordDirect SMRM free to use?

Yes, FordDirect SMRM is available for free. The app does not require any payment to download or use its core features.

### What platforms does FordDirect SMRM support?

FordDirect SMRM is available on iPhone, iPad, and iPod. It is designed for Apple mobile devices.

### How often is FordDirect SMRM updated?

The latest version of FordDirect SMRM is 5.2.5, and it was last updated on July 28, 2023. This indicates regular updates to maintain functionality and add improvements.

### What is the age rating for FordDirect SMRM?

FordDirect SMRM has an age rating of 4+. This means it is suitable for users aged 4 and above.

### How does FordDirect SMRM help improve a business's reputation?

By providing real-time alerts for new reviews and enabling quick responses, FordDirect SMRM helps businesses address customer concerns promptly. Scheduling social posts also allows for consistent engagement and brand visibility, contributing to a rising reputation score.

### Can I respond to customer surveys with FordDirect SMRM?

Yes, the FordDirect SMRM app allows you to respond to online reviews and customer surveys directly from its dashboard. This centralizes your customer communication efforts.

## Version history (last 5 releases)

### 5.2.5 — 2023-07-28

Performance improvements and bug fixes

### 5.2.4 — 2023-07-20

Bug fixes and performance improvements

### 5.2.3 — 2023-06-23

Bug fixes and performance improvements

### 5.2.2 — 2023-05-25

Rollback and bug fixes

### 5.2.1 — 2023-05-25

Add support for Boots report

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| [FordDirect CRM Pro Mobile](https://appshunter.io/ios/app/forddirect-crm-pro-mobile/id1441681201) | 4.2 (10) | Free | Business |
| [Apple Ford](https://appshunter.io/ios/app/apple-ford/id660413437) | 5.0 (1) | Free | Business |

## More apps by REPUTATION.COM, Inc.

- [Reputation Mobile](https://appshunter.io/ios/app/reputation-mobile/id835333884)
- [Reputation Kiosk](https://appshunter.io/ios/app/reputation-kiosk/id1469105263)

All apps by REPUTATION.COM, Inc.: https://appshunter.io/developer/835333887

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*