# FordPass Rewards Visa — user reviews > 49 indexed App Store user reviews of FordPass Rewards Visa by First National Bank of Omaha, rated 4.88/5 from 8,393 ratings. - Source: https://appshunter.io/ios/app/fordpass-rewards-visa/id1500016612/reviews - App overview in markdown: https://appshunter.io/ios/app/fordpass-rewards-visa/id1500016612.md - Rating breakdown: 5★ 7,806 · 4★ 382 · 3★ 82 · 2★ 17 · 1★ 104 ## What do users think of FordPass Rewards Visa? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Smooth app experience - 💳 Good credit card benefits - 🏆 Excellent customer service **Cons** - 🐛 App crashes and login issues - ⏱️ Delayed payment processing - 🔑 Difficult account setup - 💰 Unexpected fees and charges **Commonly reported bugs** - App not working for over a month - Two-step verification screen not functioning - Payments not showing up in the app - Facial recognition not working **Most requested features** - Ability to schedule recurring payments - Option to report lost/stolen cards within the app - Better integration between app and website - Improved rewards tracking and redemption ## Newest reviews (10 of 49) ### 3/5 — Card cancel or lost card reporting *2024-08-13* Need to have like any other large credit card offer the ability to report and or report lost or damaged cards within the application instead of going through a freakin telephone tree to report it. **Developer response:** We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions, concerns, or feedback, you can always call us at 888-530-3626, or submit a secure message after logging into your account from our website. ### 3/5 — Ford pass visa *2024-05-15* The app works fine can do most things from app. A few things have to be done in the web like auto pay. This is the only credit card that I have that does not allow more than one payment source. I routinely pay from two checking accounts as I manage bills for my mother so I’m constantly having to update my payment source to pay from each account. This is a pain so I moved mother’s stuff to a different card making this card the least helpful. **Developer response:** We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions or concerns, you can always call us at 888-530-3626, and our Specialists will be happy to help. ### 2/5 — Payments *2024-03-21, version 4.66.1* It would be great if you could schedule recurring payments. ### 4/5 — Facial recognition doesn’t work. *2024-01-03, version 4.64.0* The facial recognition on my iPhone does not work for this app. ### 3/5 — Why *2023-12-16, version 4.64.0* I paid the total balance last month. I have not charged anything why am I having to pay 21.72 this month??? ### 4/5 — 1 thing I don’t like! *2023-05-23* The one thing I don’t like is it is taken days to process a purchase.. I use this card for the benefits. I like to pay off my said card as soon as I purchase something. Flustering having to wait to pay.. but in all I like the card. **Developer response:** We appreciate you taking the time to bring your concerns to our attention. Please keep in mind that we do not allow payments for pending charges because they may fall off before posting, may be duplicated, or may be listed for an incorrect amount. The amount of time that a charge remains in a pending status is determined by the merchant, and not the bank. If you have any other questions or concerns, you can always give us a call at 888-530-3626. ### 5/5 — Totally disappointed with this card! *2023-03-23* Signed up in order to use on purchase of new ford - did not work at all and customer service was less than helpful and did not concern themselves with any type of solution. **Developer response:** We're sorry to hear that the service you received did not meet your expectations! To help resolve any issues you are experiencing with using the card, you can give us a call at 888-530-3626. ### 5/5 — Good service *2023-03-13* Have been using this card a lot lately. No issues so far, that have not been addressed. Great customer service. **Developer response:** We're glad to hear that you've been receiving good customer service and haven't had any issues with the card! Thanks for the 5 star review. ### 1/5 — Confused *2023-03-10, version 4.56.0* Not sure I will be keeping my card I recently went in for service. And I used my Ford pass card. I was charged a fee to use my Ford card. At a Ford dealer. I am sorry but that does not make any sense I hope you figure out a better way to punish your loyal customers If I am not going to use my card. I guess there will be no reason to keep my card ### 5/5 — Great App *2023-03-05, version 4.56.0* This has helped me afford parts to restore my truck ## Most critical reviews (10 lowest-rated) ### 1/5 — You are removing rewards *2025-04-03* You are intentionally changed your contracts, removing rewards points from their customers stripping them of buying power. You also have extremely high interest charges. You promised us a card that would have benefits and you can’t even maintain that. **Developer response:** We appreciate you taking the time to leave a review. To address your concerns appropriately, and see what options may be available, please call us at 888-530-3626. We will be happy to help. ### 1/5 — To hard *2024-10-28, version 4.70.0* To hard to add account keeps saying wrong number when I know I have the right account number since I’m looking right at my check, I never received a bill lucky I keep track of my stuff and signed in ### 1/5 — Free beer *2024-09-07, version 4.70.0* You should give customers more incentives to use your card. ### 1/5 — Long way to go to get it right! *2024-07-06* I had a hard time getting this app to install and work. After waiting a very long time on hold the lady was able to help. I set up the app then paid my full balance 2 days ago. The app shows no payments made. My checking has not been debited for the payment and my amount owed has not changed. My son also drives a Ford and his dealer charged 3% plus fee to use the Ford card. Hoping it's just a fluke and things improve. If not then I will immediately drop the account and happily erase the app. **Developer response:** We're sorry to hear about your experience, and appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed our customer's expectations, and your review will be used to help improve our services in the future. In order to look into your payment further, you can call us at 888-530-3626, or submit a secure message after logging into your account from our website. ### 1/5 — App was down forever *2024-07-05, version 4.69.0* The FordPass Visa Rewards app did not work for over 4 weeks. There was no way to inform anyone about the glitch, so I was left with having to use the actual website, which was somewhat inconvenient. ### 1/5 — New user here, Can not log in *2024-06-19* New user, can not get past the two step verification screen on the app. I can login as usual from my computer. I’ve called and the lady suggested I delete and redownload the app. Still gets stuck at the two step verification screen. I see an update was dropped yesterday, I’m assuming maybe there’s an issue with it. I don’t see where I can contact anyone for app support. Not a good first experience. **Developer response:** We're sorry to hear that you're having trouble with your two step authentication. Unfortunately, we are unable to provide technical support via App Store review, but if you call us at 888-530-3626, one of our Specialists can assist you further. ### 1/5 — scheduled payment not received. I got a late fee. *2024-06-15* i’ve only had this credit card a few months and I’ve made much over the minimum payments but my schedule payment apparently wasn’t processed until after midnight and they hit me with a late fee. I’m pretty upset about it and I’ll be calling. **Developer response:** We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. To look into any possible issues with your payment, or what options may be available for the late fee, you can call us at 888-530-3626, and our Specialists will be happy to help. ### 1/5 — App won’t let me log In *2023-07-06* For probably a month and a half now it won’t let me log in and says there are no accounts and I have to visit the full site. Then I visit the full site and it still doesn’t work!!!! I think in the past month and a half I’ve been able to log on 4 times total (and I try to go on every day or every other day.) fix this ASAP….. ### 1/5 — Payment *2023-06-03, version 4.58.0* Could not log in to site for 2 days ### 1/5 — Confused *2023-03-14* Not sure I will be keeping my card I recently went in for service. And I used my Ford pass card. I was charged a fee to use my Ford card. At a Ford dealer. I am sorry but that does not make any sense I hope you figure out a better way to punish your loyal customers If I am not going to use my card. I guess there will be no reason to keep my card. Your response. Was you can’t control what a merchant charges. My confusion wasn’t a merchant but a Ford Dealership. Ford being the key term. Ford Dealer. Ford Card. You want me to use the card to earn points. But charge me extra to use it at the dealership. A bit counterproductive. But it is America. And we all have freedom of choice **Developer response:** We appreciate you taking the time to bring your concerns to our attention! FNBO does not charge a fee for making domestic purchases using the FordPass Rewards Visa Card. Unfortunately, we are unable to control fees that may be charged by a merchant. To assist you further, you can always give us a call at 888-530-3626. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Brand Loyalty Card *2025-05-08, version 4.77.1* It is a great mix of a fine bank and FORD Loyalty. Love this card! ### 5/5 — Good credit card! *2024-08-13* The Ford Credit card is easy , understandable and easy to navigate. More importantly. Simple. My best credit card! Thank you. **Developer response:** We're glad to hear you're enjoying the card and app! Thanks for the 5 star review. ### 5/5 — Awesome *2024-06-01, version 4.66.1* The best credit card ever! ### 5/5 — Ford Visa *2024-04-13, version 4.66.1* Easy to process any payments. ### 5/5 — Ford Pass *2024-04-01, version 4.66.1* I love my Ford Pass Visa !!!!! ### 5/5 — Ford Visa card *2023-11-24* So easy- I pay in full each month from my checking account. I use my card for everything and when my extended warranty is up, my points will pay for repairs. **Developer response:** We're glad to hear that you're enjoying our app and card features! Thanks for the 5 star review. ### 5/5 — Ford Motor Company *2023-07-07, version 4.61.0* “Sweet Escape” ### 5/5 — Love Everything Ford! *2023-06-13, version 4.58.0* Ford is America! I’m proud to be Ford ### 5/5 — Excellent Service!! *2023-04-11* The Ford credit card is the best card I have. A $200 cash bonus every year. Amazing perk! Plus all of my oil changes, rotate tires are free at any Ford dealership. Keep racking those points up!! **Developer response:** We're glad to hear that you're enjoying the card! Thanks for the 5 star review! ### 5/5 — Smooth app *2023-04-10* App worked seamlessly! This was first time using the app to pay my credit card and with having to enter my banking info and all it only took a minute. All other apps have bounced all over the place like they don't want you to pay your bill or something. This one was built perfectly! **Developer response:** We're glad to hear that making a payment was easy for you! Thanks for the 5 star review. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*