# Forever 21 — user reviews > 1,488 indexed App Store user reviews of Forever 21 by Forever 21, Inc., rated 4.80/5 from 473,635 ratings. - Source: https://appshunter.io/ios/app/forever-21/id365886172/reviews - App overview in markdown: https://appshunter.io/ios/app/forever-21/id365886172.md - Rating breakdown: 5★ 417,234 · 4★ 35,285 · 3★ 10,691 · 2★ 3,079 · 1★ 7,346 ## What do users think of Forever 21? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Variety of styles - 👍 User-friendly layout **Cons** - 🐛 App crashes and bugs - 🔍 Difficult to navigate and search - 📦 Shipping and delivery issues - 👎 Poor customer service **Commonly reported bugs** - App freezes and crashes - Incorrect or missing address options - Items showing as out of stock when in cart - Inconsistent login and account management **Most requested features** - Add support for Canada and other countries - Improve search functionality and filtering options - Provide more detailed sizing information - Allow reviews with photos and videos ## Newest reviews (13 of 1,488) ### 1/5 — No deja iniciar sesion *2026-03-10, version 10.0.4* He intentado hacer mi cuenta para iniciar sesion y no funciona. Tambien no me deja cambiar a pesos mexicanos ni el pais a Mexico. Muy mal ### 1/5 — Unbelievable *2026-01-23, version 10.0.3* How can I now trust your clothes when you are using generative Ai as models. I’ve shopping on this app for a good while. I’m deleting it, I don’t want Ai models, so disappointing. ### 2/5 — App not operable *2025-12-29, version 10.0.3* So called went out of business and app was down for a few months now back up and running only for online purchases of overstocked inventory . But no payment options. ### 1/5 — No válido en México. *2025-12-11, version 10.0.2* No acepta mi número de teléfono, no sé si no esté disponible para mi país pero pues por eso una estrella si es que si está disponible porque que mala optimización ### 2/5 — Delivery dates *2025-10-10, version 10.0.1* They have terrible delivery practices. If it says overnight it’ll be a week if it says it’ll be here in a week it may be two! Their tracking service is terrible and needs fixed I have been shopping here for nearly 5 years and scam myself out of money to ship expedited every time my bad for note learning my lesson. Their clothes are nice usually but don’t pay for overnight it won’t come! ### 2/5 — No option to manage credit on app *2025-10-07, version 10.0.1* Title is self explanatory. ### 3/5 — It’s cool ig *2025-10-03, version 10.0.1* It’s kind of burning bc it doesn’t really have much I. The shop. I want 1! I want my own army! I want my own planet! I deserve it! ### 1/5 — The sort feature does absolutely nothing *2025-09-03, version 10.0.1* If you want to manually search through everything and have no sort option then it’s fine but I’m not doing all that ### 4/5 — App not operable *2025-09-02, version 10.0.1* So called went out of business and app was down for a few months now back up and running only for online purchases of overstocked inventory . But no payment options. ### 1/5 — Wont recommend anymore.. *2025-08-27, version 10.0.1* I love forever 21 but they be closing the stores. So i had to do online shopping and everytime i search up some things they only have 1 SPECIFIC SIZE and COLOR like it showed XXL And orange but i dont want that and last year i tried to buy things but i didnt have the time to do so sooo now i im tryna find what i wanted to find last year and its not even in the app anymore ### 2/5 — Ordering online *2025-08-24, version 10.0.1* It’s hard to order when the size button doesn’t work. Have installed multiple times and it does not work. ### 1/5 — How do we make payments thru App? *2025-08-18, version 10.0.0* Suffered thru months of not being able to pay thru app and now it appears on updated app, that online payments unavailable thru app ### 1/5 — Gift cards *2025-08-18, version 10.0.0* I have a $100 gift card I can’t use because new ownership won’t allow it!! Very bad business outlook on you! I can’t spend it anywhere else why would I not be able to use a forever 21 gift card at forever 21 is just beyond ridiculous!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — ai *2026-08-25, version 11.9* Using ai models is crazyyy ### 1/5 — ⚠️MUST READ ⚠️ *2026-08-01, version 11.8* It’s okay but the shipping fee is 9.99 so it’s 10.00 I was gonna buy something That was 4.00 and it went to 16.00 unbelievable ### 1/5 — Shipping issue ❗️❗️❗️❗️ *2026-06-14, version 11.5* I can’t ship to Canada ### 1/5 — WTF. Why make the app worse? *2026-06-07, version 11.5* It was working well. Why change the app? ### 1/5 — just bad *2026-06-05, version 11.5* app is extremely laggy, you can’t shop for all items in a category at once, ai models, app is difficult to navigate. sucks cause f21 used to be that girl :/ ### 1/5 — Glitches *2026-05-21, version 10.0.5* Doesn’t show you your order list when you click on it. It be glitching and freezing ### 1/5 — pretty bad service *2026-05-15, version 10.0.5* every time i press on something, nothing shows up. i dont even give it 1 star ### 1/5 — App won’t work *2026-05-12, version 10.0.5* It wouldn’t allow me to create an account or log in because I’m in Australia?? It wanted an American phone number but wouldn’t allow me to change it to an Australian number :( so I just logged in as a guest and then found the app just wouldn’t load any images no matter what kind of internet connection or solutions I tried. Disappointed :( ### 1/5 — 日本語にして欲しい *2026-04-28, version 10.0.5* お知らせ消すだけでも一苦労 ### 1/5 — Non-functioning app *2026-03-24, version 10.0.5* Literally doesn’t show anything at all. Won’t even allow me to sign in. ## Most praised reviews (10 highest-rated) ### 5/5 — ❤️ f21 *2026-06-15, version 11.5* Love shopping the new app. Feels like it works way better now than before and I can actually access my account now! ### 5/5 — Still love f21! *2026-05-22, version 11.2* One of my favorite apps now. The new update works well and I really like shopping here ### 5/5 — Again with the “Fat people can’t feel sexy” *2025-10-23, version 10.0.1* The regular skinny women get to have “lingerie + intimates” while the plus size section gets “lounge + sleepwear” it’s a shame ### 5/5 — Free Trade *2025-10-11, version 10.0.1* This APP was a great experience ### 5/5 — My Candy Store *2025-08-25, version 10.0.1* I Shop F21, Twice a month, it’s the perfect store for me since I’m petite. The Best, The Only Store I shop now. Great Quality, On Trend, Awesome tag price, Heaven Sent. I have so much F21 Collection, I have an F21 Boutique @ Home, Thank You. ### 5/5 — Yahoo *2025-08-05, version 10.0.0* So happy your back!!!!!Now let the fun begin,,!!! ### 5/5 — My opinion *2025-08-03, version 10.0.0* I just love forever 21 AND NOW THERE FINALLY BACKKKKKKKKKK ### 5/5 — Glad It’s Back! *2025-07-31, version 10.0.0* Love the new app and the new look! I’m so glad it’s back 💖💖 ### 5/5 — Daquavious *2025-04-27, version 9.27.2* I’m gonna miss my good boy store ### 5/5 — Been going here since i was 11 now im 18 *2025-04-24, version 9.27.2* I love F21, I’m so sad to see it close down. I’ve ordered one last thing and would probably order more before I can’t anymore! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*