# Fort Worth MyH2O — user reviews > 38 indexed App Store user reviews of Fort Worth MyH2O by Smart Energy Systems LLC, rated 4.80/5 from 6,060 ratings. - Source: https://appshunter.io/ios/app/fort-worth-myh2o/id1573650740/reviews - App overview in markdown: https://appshunter.io/ios/app/fort-worth-myh2o/id1573650740.md - Rating breakdown: 5★ 5,470 · 4★ 300 · 3★ 76 · 2★ 38 · 1★ 176 ## What do users think of Fort Worth MyH2O? Overall sentiment: negative **Pros** - 🚀 Fast payment processing - 💡 Useful payment notifications **Cons** - 🐛 Frequent login and payment issues - 👎 Unreliable app functionality - 🤯 Frustrating user experience - 🔍 Difficult to update account information **Commonly reported bugs** - Account number not recognized - Payment information not accepted - Perpetual update loop - Face recognition sign-in not working **Most requested features** - Improved account management options - Enhanced payment processing reliability - Seamless integration with mobile wallets ## Newest reviews (10 of 38) ### 2/5 — Not User Friendly *2026-02-17, version 1.6* This app is unnecessarily cumbersome to navigate. ### 4/5 — Missing info *2026-02-02, version 1.6* The app is missing the required schedule for irrigation. Seems like an important piece of info. Keeps them from being a 5 ### 2/5 — Problems submitting *2025-02-27, version 1.5* For three consecutive months I have gone through the app to pay my water bill. Each month the system has had a problem with my payment. First it would not accept my account number that I was reading off of my paper bill. Next it would not recognize my phone number. Finally, today it said I had incorrect payment information. I hand entered all the information and double checked each line of information. ### 1/5 — Works poorly *2024-11-23, version 1.3* The app doesn’t function well on iPad thing arebeyond the screen so the functions don’t work and the usage isn’t as good as on the website. ### 2/5 — Not user friendly always *2024-10-27, version 1.3* I have issues always logging into this website every since their last update. Sometimes it doesn’t take my Username that is saved on the website and sometimes it doesn’t like my password. I have to reset the password multiple times or just call in to make a payment. ### 3/5 — Unreliable *2024-10-19, version 1.3* The app has face recognition for sign-in, however never works. Even with password saved, it won’t retain and allow auto login. ### 5/5 — Payment notification *2024-08-10, version 1.3* Payment notification is great! I won’t miss my payment anymore. With my busy schedule, it’s wonderful to have this in place. Thank you for the future option. ### 1/5 — Horrible *2024-07-30, version 1.3* Just see above app is as bad as the water department customer service. ### 5/5 — Excelente *2024-05-11, version 1.2* Fácil acceso, pago inmediato ❤️ ### 5/5 — Ft Worth Water Meter *2024-05-10, version 1.2* Glad to have app … taking some time to get use to it , so so user friendly . Better set daily usage so if have a leak Would be nice to see meter dial so could check at moment if have a leak … Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — App changes *2026-06-22, version 1.6* New changes to online availability to my monthly bill, and with-in the app as well, have restricted my access to auto-pay to make changes. ### 1/5 — Fake reviews for a bad app *2026-05-06, version 1.6* The reviews with high ratings are obviously generated. This application does not function. It has notes in it for entering information to include dashes in your account number, and even after you do that it is incorrect. If you try to register your account, it says one exists already , if you try to reset your password with the same account, it just errors out. Basic applications that they teach you to code in high school can handle input formatting. I would be very careful entering payment information into anything this poorly written because I doubt it is secure. ### 1/5 — Payment portal works when it wants to *2026-04-21, version 1.6* Continued to receive decline notifications, took 5 times to process the payment finally. Same debit card. ### 1/5 — Hard to navigate *2026-04-04, version 1.6* The app and the website are both not user-friendly not intuitive and hard to navigate ### 1/5 — Advice *2026-03-21, version 1.6* Put a pay now button on the front page. I shouldn’t have to troubleshoot on how to pay my bill for an app supposedly making it easier. ### 1/5 — Usage *2026-01-15, version 1.6* I was told by the tech that he thinks I have a water leak and that I could check it on here and it’s not showing anything ### 1/5 — AUTOPAY WONT DELETE. FIX IT *2025-07-08, version 1.6* I have been charged after i closed my account (balance was 0) even though i tried erasing my auto payment via this app. I even called and the person on the line couldn’t figure out how to delete. THE TRASH CAN FUNCTION DOES NOT WORK. Now i have to call to get my money back since i have a credit on this closed account. ### 1/5 — Bill *2025-04-25, version 1.5* I paid my bill and it took it out of my bank account but it’s not showing on my app that it’s been paid ### 1/5 — Auto enroll changes are impossible *2025-01-24, version 1.5* Auto enroll changes for billing is impossible on the app and customer service isn’t able to help with auto pay enrollment. How do you expect us to pay the water bill if the system doesn’t allow updates for new payment information??? Beyond frustrating I just want to make sure my bills are paid! This is such a hassle and waste of time. ### 1/5 — Not worth the frustration *2024-12-17, version 1.3* Trying to work with this application simply adds more frustration to trying to deal with the Fort Worth Water Department. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and fast *2026-07-28, version 1.6* I haven’t had any problems with the app so far. I love it and it very easy and manageable to use ### 5/5 — MyH2O *2026-04-15, version 1.6* Love the app….very user friendly and informative regarding usage. ### 5/5 — Don’t miss the lines *2026-03-09, version 1.6* I remember them long lines at the water office don’t miss them.Hopefully everyone employed kept their job. God bless ### 5/5 — Easy *2026-01-13, version 1.6* Notifies me when my bill is due, easy to pay from the app. ### 5/5 — No issues *2025-12-14, version 1.6* Get the job done and easy to navigate. No bugs that I have noticed. ### 5/5 — Great App *2025-10-18, version 1.6* I love this app it is easy to use and navigate. ### 5/5 — Easy *2025-10-09, version 1.6* Thank you for making paying so easy! ### 5/5 — A perfect tool, I look at it at least once a month *2025-05-20, version 1.5* Probably one of the most useful sections of this tool is the usage feature. I was able to identify leakage in the line from the street to the house that otherwise I would not have even thought of. In addition, it allows me to identify usage by individual zones in my irrigation system. And the word, I have become better water wise. ### 5/5 — Update? *2025-01-22, version 1.4* I'm trying to pay my bill and it tells me to update the app. It takes me to the App Store but it only says OPEN, not UPDATE. Perpetual loop! ### 5/5 — Ease of pay *2024-09-18, version 1.3* Great app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*