# Fort Worth Zoo - Official App — user reviews > 27 indexed App Store user reviews of Fort Worth Zoo by Speak Creative, LLC, rated 3.00/5 from 44 ratings. - Source: https://appshunter.io/ios/app/fort-worth-zoo-official-app/id1085645423/reviews - App overview in markdown: https://appshunter.io/ios/app/fort-worth-zoo-official-app/id1085645423.md - Rating breakdown: 5★ 16 · 4★ 3 · 3★ 5 · 2★ 6 · 1★ 14 ## Newest reviews (7 of 27) ### 2/5 — Membership *2022-06-24, version 1.1.11* If there is a great app why can’t we log into our membership from the app ? ### 2/5 — Needs major update *2021-07-03, version 1.1.10* No Gps enabled map 😔 that will be a great addition ### 3/5 — Difficult *2020-10-08, version 1.1.8* App appears user friendly but is extremely difficult to navigate and find answers to issues. Any normal questions are easy thoughts ### 2/5 — No Map *2020-08-09, version 1.1.7* It’s 2020 I’ve seen reviews on this going back a few years. The entire map will not load or it crashes. Please fix this. ### 3/5 — Nice to have but... *2017-05-13, version 1.0* The map could be interactive in that it shows where you are. Tickets could be purchased and displayed digitally for scanning. It would be nice to push alerts/reminders for the different daily keeper chats, shows, and events. Maybe even have a list where patrons can check the boxes for the events/shows they want to attend and the app sends a reminder 15 minutes before so people can get there. Maybe include a scavenger hunt where kids can go and have to find something and take a picture of it and get a tshirt on the way out if they show all the pictures. Beautiful zoo though :) ### 2/5 — Needs an interactive realtime map *2017-03-18, version 1.0* Needs a lot of work. It's basically just a digital brochure. ### 3/5 — Nice info but needs work *2016-12-24, version 1.0* It would be amazing if your membership info could be on the app so you could use your phone at the gate. ## Most critical reviews (10 lowest-rated) ### 1/5 — No *2026-03-24, version 2025.10.16* The map on this app is worthless. I downloaded the other unofficial Zoom app and it was much better. ### 1/5 — Download the Other ZOO APP *2024-03-21* The Fort Worth zoo just released this brand new app and the map still is horrendous. It is too cumbersome to use doesn’t show you where you are and doesn’t give you any good details. There is another app out there that is 10 times better that is specifically for the zoo and has the map and all the points of interest including bathrooms, food, and exhibits I highly recommend the other app. ### 1/5 — Bad app *2021-08-28, version 1.1.10* It needs an interactive map not a very good app. Needs a lot of work. ### 1/5 — Bad *2021-06-21, version 1.1.10* The app was difficult 😥. I didn’t use it . The app should follow you on the zoo map. And the zoo! There was no animals. we saw about 15 animals no elephant not many birds 🦢. And we were there for about three hours!I enjoyed the sting rays but they only gave you 1 fish for two dollars for the sting rays to eat! And the lettuce 🥬 was six dollars 💵! For the giraffes 🦒.the giraffes were fun. And the food was good. I wouldn't recommend going. ### 1/5 — Bugs and Crashes *2020-10-07, version 1.1.8* Zoom to location? Crash. Zoom out? Go to far and show gridlines instead of stopping you from zooming out to far. Viewing map? Can’t click on exhibits to see what they are. ### 1/5 — What’s the benefit of a map if it crashes? *2020-02-01, version 1.1.7* Downloaded the app after seeing a note on the website. I figured it would enhance our experience while at the zoo. After exploring the features ahead of time the only purposeful use case for the app would be to access the map and the pinned insights on the animals. Unfortunately, the map is worthless since multiple attempts to use it causes the app to crash each time. The additional insights are the exact same information from the website. No self guided tour, videos, or anything inherent to an enhance (digital) experience. Stick with a paper map and use their website if you’re looking for additional animal insights. It’s sad to see money was spent and Spark Creative didn’t deliver any benefits to the visitor’s experience. ### 1/5 — Please fix this *2019-07-15, version 1.1.7* The app is great, but it keeps crashing,it won’t load anything! ### 1/5 — Bmoore *2018-07-15, version 1.1.4* Waste of time!! ### 1/5 — Sad *2017-11-16, version 1.1.1* Poorly made. Sub par. ### 1/5 — Could use improvements *2016-08-29, version 1.0* Map is not very functional and definitely not designed for use on a mobile app. Web store should be integrated into the app with Wallet support. The other zoos using this app developer show that better maps can be added to the Fort Worth Zoo app. ## Most praised reviews (10 highest-rated) ### 5/5 — New and improved! *2025-03-05, version 2025.02.17* The new updates to this app are great, map is easy to use and you can now log in with your membership ID ### 5/5 — New and improved! *2025-03-04, version 2025.02.17* This is such a great app! Totally refreshed in 2025 with lots of improvements. Love the scavenger hunts for everyone, live map and that I can store my member cards. ### 5/5 — Fantastic App! *2025-03-04, version 2025.02.17* Love the relaunch so happy with the new features! ### 5/5 — New & Improved *2025-02-26, version 2025.02.17* The NEW app is phenomenal! The map is great, membership info is easy to use/scan & the bonus perks for members are so fun! ### 5/5 — Mobile Wallet *2021-09-05, version 1.1.10* This app has been helpful. Also, I have a fairly general “Zoo” idea.. It would be awesome if we could add our membership card (info and barcode) to the Apple Wallet for more convenient access. 😁 ### 5/5 — What a handy thing to have *2019-03-25, version 1.1.7* This app while to some may seem pointless I found incredibly helpful when my kids stole and promptly lost the paper map (like every single time we’ve ever gone to any zoo) and decided they NEEDED to see certain animals. I loved the you are here dot on the zoo map it took a lot of the guess work out of everything. All and all I think it’s brilliant. If the developers are reading this perhaps the only way to make this even more handy would be gps style turn by turn directions to things like the nearest bathroom or popular exhibits. ### 4/5 — Pretty but not very functional *2016-08-12, version 1.0* Would be nice if it would keep my membership card info with a plugin to the Apple iOS Wallet. ### 3/5 — Not bad, but why not add to the encounter times to the app? *2022-03-20, version 1.1.11* That’s all I want is to tell me 15 minutes prior to when an encounter will take place, but this app is pretty much just the paper map in digital form. ### 3/5 — If I login my account... *2021-03-15, version 1.1.9* If I log into my account I should be able to see and use my tickets from my app. Really need some updates. Maybe be able to see restaurants, menus and be able to pay by the app. ### 3/5 — Kinda useless *2021-03-05, version 1.1.9* I was hoping that I could reach my account and view tickets and such. But nope. Most things are just links that open in a browser. Which defeats the purpose of a native app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*