# Fortera Credit Union — user reviews > 44 indexed App Store user reviews of Fortera Credit Union by Fortera Credit Union, rated 4.77/5 from 4,627 ratings. - Source: https://appshunter.io/ios/app/fortera-credit-union/id1252078091/reviews - App overview in markdown: https://appshunter.io/ios/app/fortera-credit-union/id1252078091.md - Rating breakdown: 5★ 3,674 · 4★ 282 · 3★ 86 · 2★ 28 · 1★ 103 ## What do users think of Fortera Credit Union? Overall sentiment: neutral **Pros** - 👍 Excellent customer service - 🔒 Secure banking - 💡 Helpful notifications - 👍 Easy to use app - 👍 Convenient mobile banking **Cons** - 🐛 Pending transactions issues - 🐛 App crashes/freezes - 🐛 Mobile deposit problems - 🐛 Delayed account updates - 🐛 Unreliable available balance **Commonly reported bugs** - Mobile check deposit not working - App not opening on certain devices **Most requested features** - Real-time transaction updates - Ability to view joint accounts - Pending charge visibility ## Newest reviews (10 of 44) ### 4/5 — Good bank *2026-06-11, version 2026.01.01* Good bank ### 3/5 — App *2026-02-12, version 2025.10.1.3* I don’t like the new app update. I prefer the old view ### 4/5 — New widget for iPhone? *2024-09-25, version 2024.04.3 (2024.4.0.3)* I gave 4 stars because the banking has been awesome I only deducted 1 star because the new iPhone update dropped the Fortera widget so now I can’t quick balance check anymore through widgets. I have to sign into the app every time (I know first world problems)! It was easier to just check the widget than sign in every time. I hope this will be fixed soon. ### 2/5 — Joint Accounts! *2023-10-24, version 2023.3.0.1* Why cant you see joint accounts? If my name is on my account and my son's account I should be able to see his account in my view. How can I help him learn to manage his money and make good decisions if I cant see what he is spending and saving. In addition, I want to open another joint but this flaw has me wanting to take my business elsewhere. Very frustrating! If you need to see joint accounts than your better banking somewhere else ### 5/5 — Awesome *2023-01-08, version 2022.9.2.1* Easy to use no matter where I have been at. This is one of the few bank apps that I have found that makes my life easier ### 1/5 — Mobile deposit *2022-11-04, version 2022.6.0.1* My Mobil deposit isn’t working. Causing me to drive downtown Nashville to the bank from Smyrna Tn. ### 5/5 — Debit cards. *2022-08-18, version 2021.11.0.45* Have found quite a few places where the Fortera debit card doesn’t work. ### 3/5 — Always down *2021-09-18, version 2021.6.0.44* I absolutely love this app but I can only give it a three star because lately it always seems to be down lately. You can’t make a deposit online, only on the app so when you don’t live near one, you’re kind of screwed. I’ve tried deleting and reinstalling the app but to no avail, it still doesn’t work. Otherwise it’d totally be a 5 star. ### 1/5 — Terrible app design *2021-09-16, version 2021.6.0.44* This app does not work well at all. ### 5/5 — App *2021-04-22, version 6.5.5.41* Easy to use and manage ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitches *2026-08-04, version 2026.4.2.1* Past few months I have to open the app like five times for it to finally pull up. Each time I open it, it scans my faceID twice then it’ll pull up a blank white page. I’ve restarted my phone and checked for updates and there are none. Very frustrating especially when you need into your account. ### 1/5 — Unable to utilize mobile check deposit after recent update! *2026-07-28, version 2026.4.2.1* Giving this app one star now that a key feature, mobile check deposit, has been rendered absolutely USELESS with a recent update. I’ve been trying for a week to deposit a check without success. The app will no longer properly capture images. I even called customer service and the rep tried with her own account and had the exact same issue. You line up the four corners of the check in the guides and when it actually captures the image, it captures an image that is zoomed out so far that the numbers on the bottom of the check are illegible. So frustrating. And because I live out of state and not near a partner branch, my only option is to pay an overnight fee to have the check sent to Clarksville to be deposited. I’m super frustrated and about ready to break up with Fortera. I’d have less frustration if I just find a new credit union here. ### 1/5 — Pending time *2025-08-01, version 2025.5.0.1* Why is it taking so long for my money to stop pending in my account and I’m supposed to get paid the day before my actual pay day it’s 10:54 PM at night two hours before Friday my money should’ve been in my account by 6 PM what is the hold up ### 1/5 — Money *2024-11-27, version 2024.04.3 (2024.4.0.3)* Money will set in pending for hours ### 1/5 — Review *2024-08-14, version 2024.04.3 (2024.4.0.3)* Have have told them multiple times when you look at your available balance before using it, it says one thing and then the next business day it changes and then you get charged multiple times overdraft fees you can’t rely on this app and holidays ### 1/5 — Disappointed *2024-05-04, version 2024.1.0.1* I just don’t like how transactions I make don’t show up right away and how money I transfer to my account takes days to actually hit it. How can my ONE card be so much better but this is an actual bank. ### 1/5 — Always Freezing *2024-01-27, version 2023.10.1.1* Every time I try to open the app it just sits there on the fortera logo and doesn’t do anything. I’ve restarted my phone deleted the app and reinstalled and it still does the same thing. at the worst times at that!! I never have these issues with navy fed!!! ### 1/5 — App will not open *2023-12-19* I have been trying to get on the app for a few days now. Tried uninstalling and reinstalling and it still doesn’t work. Don’t know what else to do. Please fix this asap!!! ### 1/5 — Check deposit *2022-11-26, version 2022.6.0.1* I have been using this app for years. All of a sudden I cannot deposit my checks any longer. When he gets to the camera, it goes all blurry. Was told to turn my phone counterclockwise. If this keeps up, they need to get this bug fixed! ### 1/5 — Can’t deposit checks *2022-11-15, version 2022.6.0.1* I got this bank so I could mobile deposit checks and use the app to track purchases. For two months the check deposit has not been working. I deleted the app and redownloaded it. I checked my settings, I called customer service and they said they could not do anything and suggested I try what I already tried. The screen turns blank when I go to take a picture of my check to be deposited. If this is not fixed I will switch banks. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2026-06-18, version 2026.01.01* The nicest people and the coolest and easiest online app banking ever:) Thank you🫶🏼 ### 5/5 — Easy *2026-06-15, version 2026.01.01* App is easy to navigate. Hasn’t failed me yet. Zelle is here. Plus this credit union is all I like to use. Thanks Fortera! ### 5/5 — 👍 *2026-05-31, version 2026.01.01* I like helpful ### 5/5 — Ok *2026-05-15, version 2026.01.01* Ok ### 5/5 — Excellent Institution *2025-09-03, version 2025.5.0.1* They always had someone available to help with any questions I had about my loan until it was paid off. Definitely keeping my account with them. ### 5/5 — Good but could be better *2024-01-28, version 2023.10.1.1* It’s needs to have real time updates. Have a feature that shows what your balance is with the pending charges. ### 5/5 — Safe banking *2024-01-27, version 2023.10.1.1* I have to give praises where praises are due! And you, Fortera, have been on top of your game! Your fraud department has been amazing! They called it, when my card got hacked somehow! And also ask, if it’s me, when it’s being used out of the ordinary! Thank you for having our best interest at heart! 🙏🤩 ### 5/5 — Account *2023-09-29, version 2023.3.0.1* I really like that every time I use my card I am notified I feel like you care about me and let me know what is going on with my account These changes are wonderful Thank you for taking car of me ### 5/5 — George *2023-06-23, version 2023.3.0.1* Excellent customer service and great easy to navigate app love it! ### 5/5 — Fortera Love ❤️ *2023-02-15, version 2022.9.2.1* I’ve been with Fortera for years & I love the people in the branch that I go to… I’ll never leave them 🥰🥰 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*