# FortiToken Mobile — user reviews > 159 indexed App Store user reviews of FortiToken Mobile by Fortinet, rated 2.90/5 from 119 ratings. - Source: https://appshunter.io/ios/app/fortitoken-mobile/id500007723/reviews - App overview in markdown: https://appshunter.io/ios/app/fortitoken-mobile/id500007723.md - Rating breakdown: 5★ 38 · 4★ 11 · 3★ 16 · 2★ 9 · 1★ 45 ## What do users think of FortiToken Mobile? Overall sentiment: negative **Pros** - ✅ Core functionality works reliably when stable - 🔒 Provides effective two-factor authentication - 👍 Simple and easy to use interface - ⚡ Quick token generation - 🎯 Does exactly what it's designed to do - 📱 Fingerprint authentication support - 🔄 Works well with FortiAuthenticator **Cons** - 🐛 Critical crash issue after May 2025 update - 🐛 Push notification approval buttons frequently unresponsive - 😤 Forced proprietary app instead of standard TOTP - 📱 No Apple Watch support - 🎨 Dated and unattractive UI design - 🔧 QR code scanner frequently fails - 👁️ Poor hit detection on eye icon for viewing tokens - 🔐 Excessive password/PIN requirements - ⚠️ Sync issues requiring frequent re-pairing - ❌ Camera focus issues when scanning codes **Commonly reported bugs** - App crashes immediately on launch after May 2025 update - Push notification Approve/Deny buttons hang and don't respond - QR code scanner fails to capture or focus properly - Camera permission granted but no capture box appears - App crashes on first open then works on second attempt - Tokens go out of sync requiring re-pairing - Push notifications fail to work entirely - iOS 26 push notification dialog doesn't appear - App freezes when push notifications arrive - macOS M2 compatibility issues - JSON error when activating tokens **Most requested features** - Apple Watch app with push approval capability - Support for standard TOTP/HOTP authentication - Tap-to-copy token feature instead of long-press - Home screen widget for quick access - Larger hit box for eye icon - Search functionality for multiple tokens - macOS app support - Improved QR code scanning with better focus - Simplified PIN/password authentication flow ## Newest reviews (17 of 159) ### 4/5 — No more automatic transmission *2026-06-04* Ever since the last update, I know longer receive the pop-up on screen to automatically transmit the validation code and it requires me to enter it manually every time. Please bring back this feature, at least as an option minimally. ### 4/5 — ios26 push notifications problem *2026-03-09, version 6.3.0* in ios 26 push notifications with Allow/Deny requests don't work, i have to insert the code manually. The dialog just doesn't appear. In ios18 everything worked perfectly ### 3/5 — App Icon *2026-01-23* Könnte man das App Icon bitte wieder schwarz machen für den Darkmode? ### 2/5 — Parou de notificar *2025-10-29* Infelizmente minha avaliação foi baixa devido a última atualização ter deixado o App sem notificar como funcionava anteriormente, e isto tem me atrapalhado bastante. Peço que seja corrigido o quanto antes este problema no App. Obrigado ### 2/5 — Error *2025-05-15* O aplicativo fecha no ios 18.5 e nao sei o que fazer, todos os fortinets precisam dele para fazer o logon. Nao tem obre abrir um ticket!!!! ### 1/5 — Ne fonctionne plus *2025-05-15* Application crash des ouverture ### 2/5 — Unable to Open App After Update *2025-05-14, version 5.5.0* Updated the app yesterday and now the app will not open. ### 1/5 — Crash *2025-05-14, version 5.5.0* Crashing since update. ### 1/5 — Broken *2025-05-14* Currently Broken on iPhone 13 ### 2/5 — Lässt sich manchmal nicht öffnen *2025-05-14* Teilweise lässt sich die App einfach nicht öffnen, obwohl alles auf dem aktuellen Stand ist. Das ist natürlich sehr schlecht, da sie abhängig ist von dieser App ### 1/5 — Crashes w/ newest update *2025-05-14, version 5.5.0* Crashes with new update- please fix asap! ### 1/5 — Completely Unusable *2025-05-13* The most recent update installed over the weekend and when attempting to open now it instantly force closes. No way around it, no older versions, impossible to report the issue or contact someone other than review. Now can not access accounts due to this. ### 4/5 — Used to work *2025-05-13* The app used to work with the recent update the app doesn’t open anymore. When I try to open it immediately closes. **Update** had to reinstall and set up account again. ### 1/5 — Bug *2025-05-13* Après votre nouvelle mise à jour, l’application ne se lance plus .. ### 1/5 — Crasht nach Update *2025-05-13* unter iOS 18.5 (iPhone 14 pro max) crashed die App nach dem update direkt nach dem starten ### 3/5 — Why don’t they use the same standard as everybody else? *2025-05-13, version 5.5.0* Look, it’s not surprising that a company that Fortinames every Fortidevice with FortiBranding would do this, but wouldn’t it be nice to not reinvent the Fortiwheel and use the same standard everybody else uses so that we don’t have yet another time-based code app? Regardless, app works fine, until today when it crashes immediately after opening. Know what’s never crashed? My plain Jane TOTP app. ### 1/5 — Absolute Katastrophe *2025-05-12* Seit dem Update öffnet sich die APP nicht mehr und schließt automatisch! ## Most critical reviews (10 lowest-rated) ### 1/5 — SCARY *2026-04-17* I was told to install this for better security! Why would they need full access to all my photos without telling me to get a simple token #. Beware! Tell customers upfront what you are doing, they go for security and help! Not to be taken advantage of! ### 1/5 — New icon background is terrible, bring back old icon *2026-01-21, version 6.2.0* Old icon was better ### 1/5 — App nicht modern *2025-09-16* Die App funktioniert aber benötigt meiner Meinung nach mal ein MakeOver, damit gängige Funktionen besser unterstützt werden **Developer response:** Vielen Dank für Ihr Feedback. Wir würden gerne mehr Details zu Ihrer Meinung erfahren, welche Funktionen besser unterstützt werden sollten und wie dies geschehen könnte. ### 1/5 — Impossible de lancer l’app *2025-05-19* Maj 5.5.1 : problème résolu, étonnant pour quelque chose qui n’existait pas selon le service client Depuis la mise à jour 5.5, support qui dit que mon problème est unique: les autres commentaires laissent penser que non ### 1/5 — Crash beim Starten *2025-05-16* Seit kurzen crasht die Anwendung beim Starten. Entfernen aus dem Verlauf, sowie auch ein kompletter Neustart, hat nicht weiter geholfen. Tipp aus anderer Rezension: In den Einstellungen „Mitteilungen erlauben“ behebt das Problem! ### 1/5 — Lässt sich nicht mehr öffnen *2025-05-16* Seit dem letzten Update lässt sich die App nicht mehr öffnen. Bitte unbedingt schnellstens beheben! ### 1/5 — Stoped working after update *2025-05-16, version 5.5.0* This new update has broken the app it immediately crashes when I try to open it ### 1/5 — Neuste Version startet nicht *2025-05-16* Die neuste Version startet nicht mehr und hängt sich auf. ### 1/5 — Bug mise à jour 5.5.0 *2025-05-15* L’appli ne se lance plus depuis la mise à jour 5.5.0. ### 1/5 — Stürzt sofort ab *2025-05-15* Seit letztem Update funktionslos! ## Most praised reviews (10 highest-rated) ### 5/5 — Works as advertised *2026-01-16, version 6.2.0* This is how I keep my firewalls secure. ### 5/5 — Simples e prático *2025-10-16* Para o uso corporativo é excelente devido a sua simplicidade e baixo custo ### 5/5 — Excelente *2025-06-05* Sempre funcionando sem qualquer problema e a integração com o Apple Watch facilita ainda mais. ### 5/5 — For beginners *2024-05-09* I just got a Fortigate Firewall, set everything up, was able to make credentials for users. Works like a charm documentation for my final for school very easy set up good for learning. Don’t get me wrong. I wish it had a push identification for Apple Watch that just means I need to set up an RSA authentication on server. 😊😆 ### 5/5 — Simples de usar. Funciona no Apple Watch! *2024-01-28* Sem fru fru. Além de funcionar via Apple Watch tem funcionamento estável com iOS 17.3. O problema de não enviar o token ou não chega é devido a alguma instabilidade no FortiAuthenticator de sua organização. ### 5/5 — Solid app *2023-11-07, version 5.4.3* Solid app that does what it’s supposed to. Prompt login doesn’t work great on Android. ### 5/5 — Funktioniert *2023-06-02* Die App macht zuverlässig das, was sie soll. Passt so. ### 5/5 — Great at providing token *2022-10-12* It does exactly what I need it to do, provide a token on my iPhone. ### 5/5 — Good for Remote Work *2021-03-16* Seems to be working ### 5/5 — Great App with a Suggestion *2020-08-21, version 5.2.0* Update 2020-08: Thank you for adding the search feature! This is helping me every work day! I support 15+ sites (and growing). Scrolling through every one to find the site token I need has become more difficult. If a simple search feature was added allowing me to search for the custom label I’ve given the token it would help greatly. I’m thinking just after the app opens showing the tokens a light scroll up reveals a hidden search bar. This is similar to how the iPhone iMessage search works. Appreciate the attention to app development for our ease of use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*