# Fortress — user reviews > 73 indexed App Store user reviews of Fortress by AS Watson Retail (HK) Limited, rated 4.00/5 from 57 ratings. - Source: https://appshunter.io/ios/app/fortress/id1133110850/reviews - App overview in markdown: https://appshunter.io/ios/app/fortress/id1133110850.md - Rating breakdown: 5★ 39 · 4★ 3 · 3★ 3 · 2★ 1 · 1★ 11 ## Newest reviews (12 of 73) ### 3/5 — Slow response times *2025-08-05, version 10.1.22* We’re all used to an almost immediate response after pressing something in an app, this app is so slow. ### 1/5 — Trash *2025-08-03, version 10.1.22* Can’t register, it’s loading forever ### 1/5 — 太慢 *2025-07-27, version 10.1.22* Load一個page at least要5秒😅🥶 ### 1/5 — User unfriendly *2025-07-04, version 10.1.21* Can’t find anywhere on the app to change the language to Chinese ### 1/5 — The app keeps forcing me to log out and requires me to log in every time *2025-06-27, version 10.1.20* Very inconvenient ### 1/5 — annoying to must update the app *2025-06-18, version 10.1.20* very annoying that every time i open the app, it needs me to update, however i don’t see any big difference or improvement. ### 1/5 — Rubbish app *2025-06-06, version 10.1.20* This app is full of bugs. After you selected a pickup location and try to submit the order. It indicated that “please select a location”. It also kept asking for your surname, even after you entered it already. Fortress need to do a proper testing before rolling out an app like this. ### 1/5 — cannot register *2025-04-04* cannot receive the verification code with a +86 phone number ### 2/5 — Credit card details *2025-03-21, version 10.1.17* Should not automatically marked to save credit card data, it’s not respect to clients own decision as it’s like a trap and be overlooked easily. Why both Chinese and English name being required ? Chinese name is not showing in credit card actually. It required too much than it should be. ### 1/5 — Slow *2025-01-12* Transactions load slow, checking out loads slow on each screen so checking out process took over 5 minutes. ### 1/5 — Bad app *2024-12-11, version 10.1.14* 1. You can read the invoice but not able download in iPhone (no idea on other platforms) 2. The online support is not functional, no live chat and even the link of support requisition form is not working. ### 1/5 — A horrible and inefficient App *2024-11-20, version 10.1.13* I am suffering because the app doesn’t respond and you keep hitting the button and realise the authorisation has gone through. There is a lag and it is absolutely ineffective and inefficient ## Most critical reviews (10 lowest-rated) ### 1/5 — 没有支援评价修改 *2026-08-24* 此应用程式在购买商品后无法分别提交产品评价，且无法对评价进行更正 ### 1/5 — Pricing *2025-11-14, version 10.1.25* Price changes when you click on a product ### 1/5 — Login problem *2025-11-13, version 10.1.25* After the apps has been updated. Found that the apps cannot success login into the server and it always ask to login in every time. ### 1/5 — Ms. M *2025-11-12, version 10.1.25* Misleading statement - cannot find birthday offer despite I have inputted my birthday month information and subscribed to the direct marketing communication. ### 1/5 — Poor experience *2025-11-10, version 10.1.25* Paid, transaction made, no purchase record, no notification showing purchase fail, need to wait 14 days for refund. Poor service, no support, loading time super long for the app, remaining stock value not update. Stupid app. ### 1/5 — Too slow *2025-09-21, version 10.1.23* Too slow ### 1/5 — White screen after updated *2025-09-10, version 10.1.23* Same as title! ### 1/5 — Poor experience *2025-08-25, version 10.1.22* Very slow, crashes from time to time. It should be seamless and slick, unfortunately it is far from that level needed. Today on the desktop version it is displays “Server Error” in my attempt to offset my poor experience on mobile. ### 1/5 — Payment System not working *2025-08-19, version 10.1.22* System froze while taking cc payment. Took customer service 4 hours to confirm order did not go thru. Had to re-order ### 1/5 — Always show under maintenance *2025-08-18, version 10.1.22* What happen to the site and the app? ## Most praised reviews (10 highest-rated) ### 5/5 — easy to use *2025-11-21, version 10.1.25* this app is easy to use, but it would be nice to have iPad format too. ### 5/5 — Apple iPhone *2025-10-21, version 10.1.24* Good website and fast order process ### 5/5 — An app which other HK apps should look up to! *2025-03-24, version 10.1.17* Reliable app, and great way to find which stores have stocked items ### 5/5 — East n convenient *2025-03-10, version 10.1.17* Very good n quick service ### 5/5 — Very good app *2025-02-13, version 10.1.16* Convenient shopping ### 5/5 — User friendly *2025-02-13, version 10.1.16* I love this Apps so much ### 5/5 — Excellent service and simple to navigate UI *2025-01-25, version 10.1.15* I think fortress has been the best electronic retail store in HK providing excellent online shopping experience. ### 5/5 — Great App *2025-01-04, version 10.1.15* So easy to use and to buy what I needed ### 5/5 — Omron HEM7156 *2024-09-21, version 10.1.11* Good, clear steps for connection and processing, easy to use. ### 5/5 — Excellent Services!! *2024-09-11, version 10.1.11* Well done Fortress!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*