# Four Seasons — Luxury Hotels and Resorts

> Luxury hotel and resort booking and trip management app. (iPhone/iPad app by Four Seasons Hotels Ltd..)

- Source: https://appshunter.io/ios/app/four-seasons/id980069965 (this page in markdown: same URL + `.md`)
- Developer: [Four Seasons Hotels Ltd.](https://appshunter.io/developer/520625520)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 3.40/5 from 207 App Store ratings · 102 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.0 · 180 MB
- Languages: American English, Arabic, French (France), Japanese, Korean, Russian, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan)
- Released: 2015-04-28
- Data updated: 2026-08-11
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/four-seasons/id980069965/reviews.md

## What is Four Seasons?

Your next personalized getaway is just a tap away. Download the Four Seasons App to connect with our hotels and resorts around the world. It’s service as mobile as you are.

You can use the Four Seasons App to:
• Easily manage and plan your trips with Four Seasons
• Discover our many destinations across the globe
• Book and track your activities with our new Itinerary feature
• Set your room preferences on your profile for the sleep of your dreams
• Chat with the hotel team through in-app messaging
• Browse the menus of our on-property restaurants and meet the Executive Chef
• Perfect your stay by ordering in-room dining, making spa appointments and more

## Key features

- Personalized trip planning
- Global destination discovery
- Activity booking and itinerary management
- Room preference settings
- In-app hotel messaging
- Restaurant menu browsing
- In-room dining and spa booking

## What do users think of Four Seasons?

Overall sentiment: negative

**Pros**

- 💬 Direct chat with concierge staff
- 🎯 Easy access to reservation details
- 📱 Convenient mobile check-in
- 🏨 Beautiful and attractive interface design
- ⚡ Quick staff response times
- 🛎️ Helpful for pre-stay communication

**Cons**

- 🐛 Frequent app crashes and freezes
- 🔐 Reservation recognition failures
- 📱 Persistent Bluetooth permission requests
- 🔒 False jailbreak detection on valid devices
- ⏱️ Slow app performance and loading
- ❌ Incomplete feature functionality
- 🔑 Broken login and authentication system
- 📊 Missing reservation details display
- 🍽️ Non-functional room service ordering
- 🚫 Account information won't save
- 💔 Significant downgrade from previous version

**Commonly reported bugs**

- App crashes immediately upon launch
- Confirmation codes not received via email or SMS
- Chat feature disconnects or stops responding
- Bluetooth permission pop-ups appear even when app is closed
- False 'jailbroken phone' detection on Apple Silicon Macs and standard iPhones
- Room service orders fail with instruction to use chat instead
- Profile information reverts to old data after updates
- Preferences and settings don't save
- In-room dining menu not loading
- Reservation not recognized despite confirmation
- Chat history disappears mid-conversation
- Date/time fields reset to current values in booking forms
- Invalid credentials error after app updates
- Valet and housekeeping requests fail intermittently
- Multiple duplicate confirmation emails sent

**Most requested features**

- iPad-optimized version with landscape support
- Ability to edit and cancel reservations in-app
- Display full reservation details (room type, bed configuration)
- Integration of restaurant reservations in itinerary
- Manual itinerary customization options
- Face ID/biometric authentication
- Wallet/Passbook support for hotel cards
- Ability to change account phone number without support ticket
- Multiple account support per booking
- Real-time notification delivery without app being open
- Spa and transportation booking functionality
- Dining menu integration across all restaurants
- Calendar UI improvements with visual feedback

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/four-seasons/id980069965/reviews.md

### 1/5 — STOP BLUETOOTH REQUEST

*2026-04-14*

This God awful app most be the worst possible thing every developed after 2010; it’s a complete shame that a company like FS cannot hire a team that designs an app that would not ask for bluetooth connections *the whole time*. It’s absolutely unbearable and makes me delete and reinstall the app every time I stay at a FS hotel. You cannot keep this app on your phone or it will drive you crazy. You can deny all permissions, deactivate notifications, it won’t matter. There’s no escape.

### 1/5 — Doesn’t work

*2026-04-09*

App not up to four seasons standards.  Entered last name and reservation number and it says can’t find it.  I call resort and they confirmed reservation and suggested trying a different confirmation number that also didn’t work.  Last thing I want to waste time with on a vacation at a wonderful resort is trying to work with a broken app.

### 5/5 — Great travel app

*2026-02-28*

Everything is easily searchable and right where it needs to be. Staff responds quickly (especially at the lanai location). Always a pleasure visiting four seasons resorts

### 2/5 — Unable use

*2026-01-08, version 4.2.0*

It shows my device jailbroken and refused to work, I know my iPhone model is quite old but it mustn’t jailbreak.

### 1/5 — Just doesn’t work

*2025-12-16, version 4.2.0*

The app didn’t recognize my confirmation number to create an account, so I went to create an account without adding my current itinerary. The text code never came through, so I gave up and deleted the app. I’ll hike to the lodge to ask my questions instead.

### 1/5 — Annoying

*2025-12-14, version 4.2.0*

Constantly throwing a pop up asking for access to Bluetooth, which I don’t want to grant. This happens even though the app is not open and hasn’t been used for months. I’m deleting the app.

### 1/5 — Room service??

*2025-12-04, version 4.1.10*

I can’t figure out how to order in-room dining even though the in-room dining menu directed me to download the app. It couldn’t find my reservation either.

### 3/5 — Missing info

*2025-11-23, version 4.1.9*

Dining reservations missing…hmmm…

### 3/5 — Bluetooth pop up

*2025-11-04, version 4.1.9*

Still haven’t removed the annoying Bluetooth pop up

### 3/5 — Not Bad, but Could be Easily Improved

*2025-06-22*

I like the app. But there are some easy/obvious features I’d assume would be natural features, but aren’t there. (1). It knows I have reservations, but if it shows me the actual details of those reservations (room types, beds, confirmations, etc.), I’m overlooking where. (2) There is a nice “itinerary” feature that lists things like check-in, car services, excursions. Great. But, it does not show resort restaurant reservations. I understand that, the restaurants are via a different system, so I’m not griping about that. But I think that the itinerary feature should at least let the guest manually add their own items — such as restraint reservations, beach time, etc.  An incomplete itinerary is a pretty worthless thing. If the app allowed the guest to fill-in the other stuff manually, that would be a very useful improvement.

## Frequently asked questions about Four Seasons

### What can I do with the Four Seasons app?

The app allows you to manage and plan your trips with Four Seasons hotels and resorts globally. You can discover destinations, book and track activities, set room preferences, chat with hotel staff, browse restaurant menus, and order in-room dining or book spa appointments.

### Is the Four Seasons app free to download?

Yes, the Four Seasons app is free to download. While the app itself is free, there may be costs associated with booking rooms, activities, dining, or spa services through the app.

### Can I customize my room preferences before arrival?

Yes, you can set your room preferences directly on your profile within the app. This helps ensure your room is set up exactly how you like it for the most comfortable stay.

### How can I communicate with the hotel staff?

The app features in-app messaging, allowing you to easily chat with the hotel team. This provides a convenient way to ask questions, make requests, or arrange services during your stay.

### What kind of dining options can I explore?

You can browse the menus of the on-property restaurants at Four Seasons hotels and resorts. Additionally, you can order in-room dining directly through the app for a convenient meal experience.

## Version history (last 5 releases)

### 4.8.0 — 2026-08-05

Bug fixes, enhancements and stability improvements

### 4.7.0 — 2026-06-30

Bug fixes, enhancements and stability improvements

### 4.6 — 2026-06-02

Bug fixes, enhancements and stability improvements

### 4.5 — 2026-04-28

Bug fixes, enhancements and stability improvements

### 4.4.4 — 2026-04-09

Bug fixes, enhancements and stability improvements

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## More apps by Four Seasons Hotels Ltd.

- [Four Seasons - 2025 ILC](https://appshunter.io/ios/app/four-seasons-2025-ilc/id1640444227)
- [Four Seasons Events](https://appshunter.io/ios/app/four-seasons-events/id6477719593)
- [Four Seasons Learning](https://appshunter.io/ios/app/four-seasons-learning/id6752724501)

All apps by Four Seasons Hotels Ltd.: https://appshunter.io/developer/520625520

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*