# Foxtail Coffee — user reviews > 170 indexed App Store user reviews of Foxtail Coffee by Foxtail Coffee Company, LLC, rated 4.85/5 from 7,742 ratings. - Source: https://appshunter.io/ios/app/foxtail-coffee/id1552008553/reviews - App overview in markdown: https://appshunter.io/ios/app/foxtail-coffee/id1552008553.md - Rating breakdown: 5★ 7,161 · 4★ 279 · 3★ 115 · 2★ 53 · 1★ 124 ## What do users think of Foxtail Coffee? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Great coffee and atmosphere - 💎 Vibey and inviting - 🤘 Awesome coffee shop - 🌟 Excellent coffee - 🐶 Dog-friendly - 🎨 Beautiful app interface **Cons** - 🐛 App glitches and bugs - ⏱️ Slow and frustrating ordering process - 🔍 Limited customization options - 💳 Issues with payment and gift cards - 🕰️ Long wait times even with mobile ordering - 🤔 App not reflecting in-store availability **Commonly reported bugs** - App unable to verify phone number during registration - Mobile ordering not working properly, causing issues for staff - App crashing or freezing during use - Rewards system not functioning as expected after app update **Most requested features** - Add ability to add gift cards to app balance - Improve mobile ordering flow and reduce loading times - Allow more customization options for orders - Sync app with in-store inventory and availability - Provide better training for baristas on app features ## Newest reviews (19 of 170) ### 2/5 — Useless except to scan for points *2026-08-03, version 25.21.2025091601* I had to add a new card to the wallet and delete the previous card. Tried to place an order only to get error message saying card expired. Card does not expire until 2031 and it is currently 2026. ### 4/5 — Reorder takes a few clicks *2026-07-27, version 25.21.2025091601* I use the app all the time and it’s pretty good. It just takes me a few more clicks and I feel it should to re-order the same thing all the time. ### 3/5 — Great App, But the Automatic Tip Needs to Go *2026-07-23, version 25.21.2025091601* I love the Foxtail app, but please pay close attention to the tip section. The app automatically applies a preset tip percentage, and once the order is processed, there is no option to edit or go back. Customers should be able to choose whether they want to tip and how much. Please remove the automatic tip selection. ### 2/5 — Not user-friendly *2026-05-08, version 25.21.2025091601* This app design is aesthetically pleasing to look at but functionally NOT user-friendly. The QR codes (not barcodes?!) don’t work well when I’m in stores; they take an awkward 15 seconds to scan. Every time I pay, I forget how to find my gift card because—oh, you got a cute one? Too bad, you can’t see it or a barcode, only a QR code. & guess what? You have to scan your QR codes if you also want reward points. Additionally, every barista says their machine takes payment via gift cards differently, so there’s no consistency in training with using the app. Without my permission, one barista used my reward points for a drink, didn’t even ask if I wanted to. I wanted to use a gift card instead, thank you. I really hate the app. ### 2/5 — TIP ALWAYS INCLUDED *2026-05-02, version 25.21.2025091601* I give tips based on customer service and speed of service. Unfortunately this app has a default tip that’s adds to my order. It should pop up to allow me to choose a tip rather than it trying to have me tip every time. $2.40 for a default tip for two drinks is a bit excessive. ### 4/5 — Love *2026-03-01, version 25.21.2025091601* I love the app. It’s easy to use and and makes it a breeze to order. Here are a couple of suggestions to make it better: When adding flavor to coffee, one of the baristas told me +1 of a flavor = 4 pumps of the flavor. A 1:1 ratio would be much more intuitive. Also, please add Apple Pay as a payment option. ### 1/5 — Deceptive Tip Function *2026-02-07, version 25.21.2025091601* I tip every order anyway, but it should not automatically be included in the total so inconspicuously. ### 1/5 — Scan to pay is impossible *2026-01-19, version 25.21.2025091601* Attempting to pay in person using the app is painfully difficult. It takes a very long time to load and if you double click by accident to start the app will freeze. ### 2/5 — Hate the update *2025-11-30, version 25.21.2025091601* This is at least the second update of this app and it’s been completely rebuilt. They sneak in a tip automatically and it’s hard to remove and it’s also next to impossible to use any reward dollars out of your wallet. Also doesn’t work in the store and I’ve been overcharged multiple times now for my orders. ### 1/5 — Terrible experience *2025-11-29, version 25.21.2025091601* Horrible experience. No Apple Pay. Cannot auto fill the credit card details. And, it won’t allow me to use any of my email addresses as it says “unsupported email.“ Come on guys!! ### 3/5 — Apple Pay *2025-11-28, version 25.21.2025091601* Not loving the new app update. Please return Apple Pay. It made the checkout process easier. It also is harder to tell if you have a free drink coupon during checkout in the new app. Still enjoy my coffee at Foxtail which is why I’ll give it a few stars, but the app needs to be adjusted. ### 4/5 — worth the app! *2025-11-17, version 25.21.2025091601* The app is newer but once you understand it and the options it works very well! ### 1/5 — Drinks are great. App is AWFUL *2025-11-11, version 25.21.2025091601* Log in never works, forces to give data, difficult to use, doesn’t save your log in. It’s the literal worst coffee app available. ### 1/5 — No longer functional *2025-11-11, version 25.21.2025091601* The app tells me that there’s no user with my email account, then tells me that I can’t sign up for a new account because my email is being used for an account. App is now useless to me. ### 1/5 — No Apple Pay *2025-11-06, version 25.21.2025091601* You take the most convenient payment option away. Then your credit card option doesn’t even work correctly. I add a card, checkout, it asks me to add a card again. Fix your app ### 1/5 — Bugs *2025-11-02, version 25.21.2025091601* Crashes frequently, doesn’t accept credit card information properly, and makes it difficult to complete an order smoothly. ### 3/5 — Scan to Pay *2025-10-28, version 25.21.2025091601* Not sure why but I only found 1 associate in more than 3 foxtails that can successfully apply rewards dollars or use the scan to pay feature correctly. Is this a system UI issue, tech bug, or lack of training? ### 1/5 — New update is terrible *2025-10-20, version 25.21.2025091601* Please revert back. It gives me errors every time now. ### 2/5 — Clunky and no Apple Pay *2025-10-19, version 25.21.2025091601* Should go back to the old app. It was slow sometimes but got it done and what happened to Apple Pay?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t log in *2026-09-02, version 25.21.2025091601* Not sure what is happening but I can’t log into my account and FaceID doesn’t work even after I enabled it less than 2 days ago… ### 1/5 — New app sucks *2026-08-15, version 25.21.2025091601* The old app was way better. They removed Apple Pay in the new app. New app is clunky and not laid out intuitively. Lately, I’ve been getting an error when trying to check out with my AmEx Gold, and I have to delete it and re add it each time. I’d give zero stars if I could. ### 1/5 — Checkout *2026-07-31, version 25.21.2025091601* Every time I get to this point, it doesn’t do anything else. I can not check out whatsoever. I deleted this app and left it alone for 2 months, thinking things will get fixed. It is still doing the same thing. I want to order but it won’t do it. ### 1/5 — Yikes *2026-06-21, version 25.21.2025091601* Can’t seem to get the QR codes to work without wrestling the scanner. Have to scan twice for getting points and again for paying with stored balance. Doesn’t automatically move you to a flow to add more funds when the order depletes your account. This is a hot mess. ### 1/5 — Not functional *2026-05-19, version 25.21.2025091601* Doesn’t remember my login, Face ID doesn’t work, and it’s not user friendly and easy to navigate especially when it comes to gift cards. Constantly have issues with this app ### 1/5 — ADS! ADS EVERYWHERE! *2026-05-16, version 25.21.2025091601* Hey, I love finding a new local coffee shop, getting their rewards program, and the app sends daily nagging notifications about buying stuff! And no way to disable notifications except via iOS settings! Nothing like even more ads in our lives! ### 1/5 — What a mess *2026-04-16, version 25.21.2025091601* The new location doesn’t seem to have any staff training before opening. My breakfast sandwich is completely folded in half ### 1/5 — Very slow with automatic tipping *2026-03-28, version 25.21.2025091601* It takes so long to get through every page of this app when trying to make an order that I may as well just go and order at the register because I’m not saving any time. It also auto tips so if you’re losing patience trying to rush through to the finish line you often don’t realize you just paid extra to go pick it up yourself. ### 1/5 — Terrible update *2026-02-15, version 25.21.2025091601* Ever since the update it’s been so frustrating to use this app. Have to log in every time, old account info was gone so had to sign up again, and very unintuitive to navigate. Also no Apple Pay option is a big miss. ### 1/5 — Bring back the original format *2026-02-09, version 25.21.2025091601* I haven’t been able to purchase a coffee with my debit cards or credit cards for about 3 weeks now. I am forced to “reload” my account or purchase gift cards to make a coffee order here. Now TODAY, the app seems to have a new glitch where we cannot choose the location to place an order. If you use the website, it says access denied. This is terrible for the customer experience . I visit this website ONCE a day which is in the morning time, you have allll day to troubleshoot the issues, and still, by the morning time it’s not going to work. ## Most praised reviews (10 highest-rated) ### 5/5 — Apex NC location *2025-12-19, version 25.21.2025091601* Use the app all the time. Very easy for ordering ahead before I get there. I also like when they have discounts such as 50% off on gift cards.. etc. I usually give them to my real estate clients in their closing gift package or use them for myself to pay when I have client meetings at foxtail. And of course, the staff in Apex NC is great! ### 5/5 — Good coffee and great prices *2025-09-07, version 25.4.1* Always fresh coffee and great environment ### 5/5 — 😊🐾 *2025-08-28, version 25.4.1* Great place. Great service. ### 5/5 — Wow super easy *2025-08-23, version 25.4.1* Setup to ordering, super easy and straightforward. Thank you! ### 5/5 — Awesome service *2025-07-25, version 25.4.1* The Foxtail app is an amazing service and so simple to use. It makes ordering and creating drinks so easy. I love all the options! ### 5/5 — Great coffee. Great service. *2025-07-16, version 25.4.1* This is one of our favorite coffee places. ### 5/5 — App Review *2025-06-29, version 25.3.3* The app is great. Haven’t had the coffee ### 5/5 — Super convenient and efficient. *2025-06-21, version 25.3.3* Of all rewards systems and apps that I’ve used for different restaurants, Foxtails is by far the most efficient and easy to use while also getting good deal often! ### 5/5 — 🦊🦊🦊 *2025-06-04, version 25.3.3* LOVE LOVE!! ### 5/5 — Excelent!! *2025-05-22, version 25.2.9* Excelent!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*