# Foxtrot Delivery Market — user reviews > 64 indexed App Store user reviews of Foxtrot Delivery Market by Foxtrot Ventures, Inc., rated 4.70/5 from 2,598 ratings. - Source: https://appshunter.io/ios/app/foxtrot-delivery-market/id680745992/reviews - App overview in markdown: https://appshunter.io/ios/app/foxtrot-delivery-market/id680745992.md - Rating breakdown: 5★ 2,334 · 4★ 54 · 3★ 33 · 2★ 26 · 1★ 151 ## What do users think of Foxtrot Delivery Market? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 💡 Unique product selection - 👍 Clean and easy-to-use app - 🤩 Obsessed with the quality and delicious products **Cons** - 🐛 Buggy app with glitches and crashes - 🤬 Poor customer service and lack of responsiveness - 🕰️ Consistently late or missed deliveries - 🔒 Security concerns with credit card information - 💰 Expensive and overpriced products - 🤯 Misleading information about membership benefits **Commonly reported bugs** - App crashing during checkout - Unable to place orders due to app issues - Incorrect or missing items in deliveries - Delivery drivers not notifying customers upon arrival **Most requested features** - Ability to track past orders - Option to adjust tip for delivery person - Nutrition information for products - Sign-in options with Apple or Google - Improved search and geolocation functionality ## Newest reviews (16 of 64) ### 1/5 — What do you really have? *2023-04-12, version 2023.4.0* Half the stuff shown in the app isn't in the store. So i pick a few things and get error messages. Then i place an order and find out even the stuff i ordered isn't available. ### 1/5 — I have yet to have them be on time *2022-12-24, version 2022.22.0* The app is pretty, but that’s about it. Word of advice, when it comes to food delivery on a weekend morning, underpromise over deliver — not the other way around. ### 1/5 — Buggy and unusable on ios 16 *2022-11-21, version 2022.20.0* The locations are very nice but the app is too buggy to use on ios 16. They push people to use the app on store and there are benefits and discounts only available through the app but I have tried twice I’ve the course of a week and it is unusable. ### 3/5 — Member Perks - Not worth it *2022-10-23, version 2022.19.0* I would say the member perks are worth it for the sole reason of cafe drinks. But ever since they stopped giving discounts to drinks like their Americano it’s not really worth it. The only real discount you get for spending $100+ every month is tea… maybe look back into your member perks and change it back up to something worth downloading another app for. ### 1/5 — Bad customer service worse food *2022-10-08, version 2022.17.1* Tried it once. Their pumpkin spice and matcha drinks are way too sweet. App did not function properly, asked for help but denied. ### 1/5 — Misleading Membership Program *2022-09-28, version 2022.17.1* Foxtrot used to have a very good loyalty program, which has been devalued this week. I have nothing against the business decision, but the way the ‘new benefits’ are advertised in the app are intentionally misleading. For example, in the app it states “enjoy one free cafe drink on us every month”, with nothing else relevant in the terms and conditions. However, in reality what this equates to is a max of $4 off a cafe drink - this doesn’t equate to a free drink. Whilst generous, this is intentionally misleading. ### 1/5 — terrible app *2022-09-26, version 2022.17.0* haven’t used it in a few years since covid. i redownladed last week to send a cute little gift. App has been blocking my purchase for “suspicious activity” maybe bc i haven’t used it in a few years. contact the help chat and followed all their directions that didn’t work. then was told to wait 1-2B business days for a response. waited, and told again they can’t help me to wait a few more days. now i need the order tomorrow(birthday gift) and they told me to go to another company. IMAGINE what a waste of my time and terrible customer service. imagine sending someone way who has been trying to spend money with ur company to go to another one. crazy ### 1/5 — Bad delivery *2022-08-10, version 2022.16.0* If you have them deliver - be prepared to just go out and get it yourself. And the customer service will simply say someone might get back to you in a couple days. Order from somewhere else ### 1/5 — Bad and expensive *2022-08-10, version 2022.16.0* Literally every time I order from here they are out of multiple items and I don’t find out until 30 minutes after I’ve placed the order usually. Way too expensive for a gentrified 7-11 that doesn’t even carry the items they advertise. I redownloaded on a whim and first attempted order made me regret it immediately. Don’t want your time and order something from a local restaurant in your neighborhood instead ### 1/5 — No Delivery Ever Made *2022-07-04, version 2022.13.0* I don’t think I have ever received such poor customer service. Earlier in the week I broke my leg, and thus I now need to order in. I have ordered from Foxtrot before, and the order is always left at my front door. After receiving noticed that my order had been delivered, I contacted customer service because I did not see it. Evidently, the delivery driver rushed in and left my delivery somewhere in my lobby (which has no door person due to the holiday), which I cannot get to as I have a broken leg. When I contacted customer service, I was informed the tip would be refunded. I still have nothing to eat, and quite frankly I’m rather gob smacked by this experience. ### 3/5 — Life saver! *2022-06-26, version 2022.13.0* Updating my review to hopefully bring to life that the app needs to also be updated to be able to adjust tip for the delivery person. Really frustrating that this cannot be changed. Original review: Love love LOVE this app. The product selection is amazing and delivery is lightning fast. My only thing that annoys me is that the app doesn’t track past orders. Slightly annoying so I hope this is something they fix asap. ### 1/5 — Notification spam *2022-04-21, version 2022.10.0* Spams with daily promo notifications without a way to filter out only promos and leave order/delivery related stuff... Guess it's bye bye to all notifications from this app 👋 ### 1/5 — App allows you to shop but won’t process order *2022-01-25, version 2022.2.1* I tried to place my first order over these last few days throughout the day. App would allow me to shop and go through the entire payment process but would keep canceling my orders saying the store was closed when it was open. Items had to be removed from my cart depending on when I was trying to send my order through (failed each time). I got an auto response for tech support. I’m giving it one star just becuase I spent quite a bit of time trying to get it to work and editing my cart to see if I could send an order through. ### 1/5 — Terrible app *2022-01-23, version 2022.2.1* The app does not allow you to order. After reaching out to customer service 3x the offer no other solutions. This has been going on for over a month. ### 1/5 — Good app, horrible service *2022-01-08, version 5.16.0* App is perfectly fine, but I don’t think they’ve ever made a delivery window and usually are 30-40 mins late ### 4/5 — Love it but can’t track order *2022-01-03, version 5.16.0* I love Foxtrot but consistently the app does not allow me to track my orders and they also show up late. Pls fix ## Most critical reviews (10 lowest-rated) ### 1/5 — Major security risk! *2025-09-29, version 2025.08.2* Do not download this app and if you do, do not enter your credit card info! This app does not let you delete your CC info! Additionally, the “delete your account” option doesn’t work - that’s supposed to be mandatory for IPhone apps. If they cut corners there, where else did they cut security corners? ### 1/5 — App doesn’t work *2025-05-10, version 2025.02.3* Cannot login to order a single f’ing coffee.. ridiculous. Worst app I’ve ever tried to use ### 1/5 — Glitches galore *2024-03-04, version 2023.10.3* Love the food and service of Foxtrot — but this app is a disaster. I’m always being kicked out of my account and it always informs me of an ongoing error that ensures I cannot reset my password… ### 1/5 — Service use to be decent *2023-12-12, version 2023.10.3* I’ve been waiting over an hour for an order that should have been here in 30 mins I ordered at 11:55 am and they said it would be here at 12:30. It is now 1:30pm and it says the driver is 18 mins away still. What?!?! One of the items is a coffee. Nonsense. ### 1/5 — Sleazy Data Policies *2023-10-30, version 2023.10.2* Foxtrot forces you to download the app, create an account, and add a credit card (no Apple Pay) to redeem a gift card. Their prices are high enough as it is, why do they also need all my data to go off and sell? ### 1/5 — Customer “service” is appallingly horrible *2023-10-16, version 2023.10.2* I'm literally floored right now. The rep named "Demo" who was "communicating" with me was not actually reading my messages so was, naturally, confused and providing inaccurate replies. I tried to provide clarity with screenshots and more details, and I was patient and polite throughout. I even offered them the benefit of the doubt by suggesting they made a typo, so essentially, taking partial ownership of the misunderstanding! This was the response I finally got next that led me to write this review: "... No other *** (they spelt out the word) charge will be taking out." I actually felt like I was punched in the gut reading that. It was so shocking!! After that, I asked to speak to someone else, and they put me on hold, and now, nearly an hour later, still no new rep. I figured during my "down" time, I could write this review. Honestly, I don't think anyone is ever going to come back on. Whilst at it, I'll also share that the order in question had been delivered to me by someone who failed to include one of the items. When I mentioned that, she made no effort to apologise or express any type of explanation. She never even told me the item was out of stock. UPDATE: They have taken up a huge chunk of my time (over an hour!)this evening for a company that says “our team typically responds in a few minutes” and ironically, the only time that didn’t hold true was when there was a complaint about customer service ### 1/5 — Incompetent *2023-10-01, version 2023.9.0* I ordered ground illy coffee, what do I get, coffee beans instead. I’m can’t even w this place ### 1/5 — Local pickup not working for Dallas *2023-09-10, version 2023.8.1* App used to be great, but for some reason the only mobile pickup city that doesn’t work is Dallas. Please fix. ### 1/5 — Outsourced delivery *2023-08-09, version 2023.7.2* My friends and I used to love Foxtrot because they used to deliver so quickly and we knew the people who worked there. Then they outsourced to Uber Eats so it’s no different from ordering from Kroger or CVS. Now the delivery person is different every time which makes it extremely frustrating when you have to explain directions every time. Foxtrot just pushed themselves out of what made them special. ### 1/5 — Fox trot staff *2023-07-13, version 2023.7.1* While the coffee is delicious! It’s unfortunate how unfriendly and rude the staff is. I will not be spending another dime here. ## Most praised reviews (10 highest-rated) ### 5/5 — Love love love Foxtrot *2022-12-01, version 2022.21.0* They always have the most unique options from a delivery service and are sooooo fast! ### 5/5 — I’m obsessed *2022-09-14, version 2022.16.1* I’ve been a consistent foxtrot customer for over a year now and an truly obsessed with many of their high quality and delicious products that I can’t get enough of. I am especially in love with their foot loop matcha with oat milk. ### 5/5 — A Fine Experience *2022-05-04, version 2022.11.0* i need little tasty snacky candy sometime real quick and fox bring the snacky yum yum ### 5/5 — Awesome! *2022-01-28, version 2022.2.1* Great products, beautiful app, fast delivery, and I hear that Julian is the man. ### 5/5 — Foxtrot *2021-12-31, version 5.16.0* I love the store and the bounty of eclectic products and foods. I always get my order promptly and with a smile and it’s always satisfyingly accurate. Also, the packaging looks awesome! Thanks Foxtrot! ### 5/5 — My new go to for late night snacks! *2021-10-17, version 5.9.0* I used to use goPuff but now that I’ve been using Foxtrot I don’t think I’m going back to it. Foxtrot’s UI is so clean and easy to use and navigate through and I love Foxtrot’s simplicity with the branding. The deliveries seem much quicker than goPuff and it’s much easier to track the couriers. I think this is the start of a beautiful new romance! ### 5/5 — Solid application for goodies *2021-08-19, version 5.6.0* Love the non alcoholic beer options, the sourdough bread and the ease of use. App makes it clear to find what I’m looking for and provides great time estimates of when it will arrive ### 5/5 — Foxtrot is the best *2021-03-16, version 5.4.9* Foxtrot just opened and it is amazing! Highly recommend! ### 5/5 — Best delivery service *2021-01-23, version 5.4.5* The only thing that would make it better is if they sold weed ### 5/5 — Awesome store and app! *2020-10-25, version 5.3.2* cannot recommend enough! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*