# FPL — user reviews > 407 indexed App Store user reviews of FPL by NextEra Energy, Inc, rated 4.50/5 from 23,087 ratings. - Source: https://appshunter.io/ios/app/fpl/id1237328534/reviews - App overview in markdown: https://appshunter.io/ios/app/fpl/id1237328534.md - Rating breakdown: 5★ 18,605 · 4★ 1,613 · 3★ 524 · 2★ 434 · 1★ 1,911 ## What do users think of FPL? Overall sentiment: neutral **Pros** - 👍 Easy to use and navigate - 🚀 Efficient app performance - 💡 Useful features like usage tracking and billing - 🔒 Secure login and account management - 📈 Helpful data visualization and analytics **Cons** - 🐛 Occasional bugs and crashes - ⏱️ Slow app response times - 🔒 Overly restrictive security measures for some users - 💸 Concerns about high electricity rates and billing practices **Commonly reported bugs** - Login issues and account management problems - Unreliable app performance and stability - Inaccurate or missing data in usage and billing sections **Most requested features** - Allow more customization and personalization options - Improve outage reporting and restoration updates - Provide more detailed usage history and forecasting - Offer better support and communication channels ## Newest reviews (10 of 407) ### 2/5 — Bad change *2026-08-23, version 6.29.0* The app was much friendlier until a month ago. The change makes login more difficult unnecessarily. Rethink it! ### 2/5 — Could not create a pass key *2026-08-20, version 6.29.0* Up until you changed the app I was able to use Face ID to login. Now the app is telling me to create a pass key has me login but will not let me create the pass key. This means I have to remember a complex password every time I log into this to check my bill! ### 2/5 — FPL App *2026-08-17, version 6.29.0* Loved the features of the app. User friendly and informative. Now I have to jump through hoops just to log in. I'm unable to use my fingerprint ☹️☹️☹️ ### 1/5 — Fix the app! *2026-08-14, version 6.29.0* I have been trying to log into my account for the past couple days. Something is wrong with the app fix the app! I cannot login it doesn’t let me! Please fix the app. I wanna check my account and I don’t wanna be on the phone for the next three hours in a queue to get a call back to just tell me to wait. I keep going through the steps and it doesn’t let me login. Please fix the app.!!!!!!!!!!! ### 5/5 — FPL *2026-08-14, version 6.29.0* Awesome always there for us Specially huracáne season what a great relief to know we are in the best hands....... Thank yo ### 2/5 — Bad *2026-08-14, version 6.29.0* Had me attempted to sign in eight separate times with eight separate passkey emails and every time it said sorry we’re having trouble right now ### 5/5 — Great 👍🏾 *2026-08-13, version 6.29.0* Works fantastic. Makes my life a lot easier. ### 2/5 — Broken *2026-08-13, version 6.29.0* I used to rely on the app daily using facial ID to monitor my usage. It had a recent update and now won’t accept my facial ID because of my browser? Instead, I now have to use password and 2 step verification. It’s a hassle! Why? ### 5/5 — Goldrod1 *2026-08-12, version 6.29.0* A + ### 1/5 — Bad *2026-08-12, version 6.29.0* Jumping through hoops, multiple sites to pay an electric bill!!!! Worst site ever, make it easier PLEASE!!!!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app even worse customer service *2026-08-28, version 6.30.0* Fpl is the most incompetent utilities service company in the country. There app is stupid and so are the reps ### 1/5 — The app is a joke *2026-08-27, version 6.30.0* Constant log in loop trying to report flickers. Won’t recognize my account number even though I’m entering it correctly. Just ridiculous. Ended up having to call and then they were a no show - but that’s a different review. The app is trash. ### 1/5 — NEGATIVE EXPERIENCE *2026-08-27, version 6.30.0* Horrible. My bill is incorrect and billing cycle is confusing. ### 1/5 — Terrible user experience *2026-08-24, version 6.30.0* Your app interface shows a complete lack of software development and easy of use. ### 1/5 — Can’t even log in *2026-08-23, version 6.30.0* The app logged me out last week and now the login screen is bugged. Every time I click login with password, it just sends me to a blank white page that never loads. ### 1/5 — Payement system is the worst *2026-08-22, version 6.29.0* You can’t pay directly from your app no more . You have to go online put your meter number and it doesn’t save anything when you setup your profile . The worse ### 1/5 — Log in *2026-08-22, version 6.29.0* Just simply want to my log in be saved as all other apps, but this one request all types of different log in ways. This is just electricity bill, not a bank app ### 1/5 — No adequate accessibility features *2026-08-21, version 6.29.0* This app is terrible for the visually impaired. Too many distracting graphics and no simple user interface. ### 1/5 — Passkey *2026-08-18, version 6.29.0* Now that you change the set up I can’t log in and it’s not sending me the code to my email ### 1/5 — Live person impossibility!! *2026-08-18, version 6.29.0* If I could go lower than one star I would! ## Most praised reviews (10 highest-rated) ### 5/5 — Great!!! *2026-08-25, version 6.30.0* Fast, polite, knowledgeable and efficient. Thank you!! ### 5/5 — Bueno *2026-08-24, version 6.30.0* Fácil ### 5/5 — Nice *2026-08-24, version 6.30.0* I paid all my bills from the apps. I just go to the app and paid my bill ### 5/5 — Improve greatly *2026-08-24, version 6.30.0* Using the app for the last five months has greatly improved and no longer need to deal with questionable representatives. The app is easy to use a straightforward. ### 5/5 — Quick and Easy *2026-08-24, version 6.30.0* Fast payment, account access and files at a couples of clicks, save us tons of time and resources. ### 5/5 — Leito *2026-08-22, version 6.29.0* Listo ✅ ### 5/5 — Navigation so Simple *2026-08-22, version 6.29.0* User friendly, straightforward , love the ability to check usage ..helps with determining what you are doing that increases bill. Payments very simple and post immediately. ### 5/5 — Fpl 5 Stars *2026-08-21, version 6.29.0* Fbi has been pretty nice lately - Cisco and Ebert gives them two thumbs up ### 5/5 — Buenas *2026-08-19, version 6.29.0* Perfecta ### 5/5 — Keyy *2026-08-15, version 6.29.0* Very convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*