# Framebridge - Custom Frames — user reviews > 80 indexed App Store user reviews of Framebridge by Framebridge, LLC, rated 4.84/5 from 4,499 ratings. - Source: https://appshunter.io/ios/app/framebridge-custom-frames/id890652433/reviews - App overview in markdown: https://appshunter.io/ios/app/framebridge-custom-frames/id890652433.md - Rating breakdown: 5★ 4,063 · 4★ 279 · 3★ 80 · 2★ 26 · 1★ 51 ## What do users think of Framebridge? Overall sentiment: neutral **Pros** - 💎 Excellent quality and craftsmanship - 🎨 Great framing options and designer services - 🚚 Fast and reliable shipping - 💳 Affordable pricing - 📸 Convenient digital framing process **Cons** - 🐛 Buggy and glitchy app experience - 🛒 Difficult to edit or remove items from cart - 🖼️ Limited functionality (e.g. no zoom, mat width adjustment) - 💳 Problematic payment processing - 🕰️ Slow loading and response times **Commonly reported bugs** - Login/authentication issues - Inability to remove items from cart - Incorrect image cropping or framing - Inconsistent or missing order status updates - Shipping delays and lost/missing packages **Most requested features** - Allow saving drafts and mixing/matching photos - Provide estimated delivery timelines upfront - Offer iPad compatibility - Add ability to edit cart items - Integrate Apple Pay or other digital payment options ## Newest reviews (12 of 80) ### 3/5 — Good service, terrible app *2026-07-18, version 3.1.10* I really love this service and not having to go to a store to get things framed, but this app is so unbelievably slow and the options for notes and customization feel limited for what they are offering, but most just update this, shouldn’t take 30 seconds to load each different frame option. ### 2/5 — Can’t select burlwood *2023-09-06, version 3.0.4* The burlwood frames aren’t available through the app and the website is glitching when I try to upload my photo. Hope they fix asap ### 3/5 — Great service. App needs help *2022-11-06, version 2.5.10* Loading frames on iOS takes so long and you dont know when the rest are loading. You don’t need to render my photo on the frame until I click into the frame! Should help cache. Thanks. ### 3/5 — Like Framebridge, just not the app *2022-08-01, version 2.5.10* I’ve framed several pieces using Framebridge and like the ease and quality. Usually I use my laptop though because the app can be annoying/difficult to use if you want to browse frames. ### 3/5 — Can’t remove item from cart *2022-02-21, version 2.5.10* With the current version of the app, there is no way for me to remove an item from my cart. Even uninstalled & re-installed the app & its still there. So, I will have to use a different framing service. ### 3/5 — iOS App *2021-05-17, version 2.5.1* The app didn’t allow me to auto populate my address information nor did it allow me to create a password using the iOS password creation wizard. Get this fixed Susan! ### 3/5 — No iPad Compatibility *2021-05-02, version 2.5.1* The app itself is decent, but it lacks iPad compatibility, which is somewhat puzzling given how many people use their tablets for photo editing and management. (Though this is just a review for the app, I will also say Framebridge as a service is convenient and excellent.) ### 2/5 — Defaults to square art preview *2021-03-24, version 2.5.1* My app doesn’t allow me to specify height measurements, only width, and then defaults to a square piece of art. This means I can’t complete my purchase through the app and have to redo the process in a web browser when I’ve decided which frame to use. I might as well use the browser to begin with. ### 4/5 — Needs to be more user friendly *2021-01-07, version 2.5.1* Good but annoying you can’t more easily swap photos in to test which photo looks best. It also doesn't let you save drafts, which would help mix and match. Could be much more user friendly. I liked the choices. ### 4/5 — Love Framebridge *2020-12-14, version 2.5.1* Great app! Love the company. My one request: create a way to “save for later” so we can ship projects to different people. I had to delete two projects so I could ship the first one I did to someone else. ### 1/5 — Horribly defective *2020-12-01, version 2.5.1* Downloaded this for a Christmas gift and it kept flashing, freezing and timing out. No thanks. ### 1/5 — App not user friendly *2020-10-31, version 2.5.1* Front end of app is not user friendly. Billing/payment info portion of app doesn’t work. I had to use my web browser just to go through with the purchase. Very nearly gave up out of frustration. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable *2026-08-23, version 3.1.10* I tried many times to use this app. Every time i would go through the trouble of designing the frame, click add to cart, and it would take me to an empty cart. I finally went to the actual website and tried it, and it worked first time. The website is also more user friendly and looks much better. Honestly, it made me want to just use a different service altogether. ### 1/5 — Glitchy and slow *2025-10-17, version 3.1.7* App puts me in a log in loop of “request code” and “auth denied”. App is slow to load and respond. ### 1/5 — Limited functionality *2025-08-13, version 3.1.7* Can’t zoom in to see the details of the frame and can’t adjust the mat width on the app. Wasted time trying to figure it out then just did it on the website. ### 1/5 — payment part of the app super clunky *2022-09-02, version 2.5.10* to have developed an app with a payment section as buggy and cumbersome as this is mind blowing. whole thing needs to be retooled. maybe check out shop pay as an option? ### 1/5 — Can’t edit cart *2021-10-09, version 2.5.4* Glitches with “line item ID” error on certain frames when adding to cart and the app freezes. Also, can’t edit your cart to remove items?? ### 1/5 — App doesn’t work *2021-09-13, version 2.5.3* App is buggy and begins looping at the point of selecting a frame…. every time ### 1/5 — Great service, terrible app *2021-08-08, version 2.5.1* The frames and customer service are great but the app does not work well at all. I can’t upload images, access frame options, or see my past orders. I’ve deleted and re-downloaded twice to see if I could make it work but it doesn’t ### 1/5 — Good but bugs *2021-06-12, version 2.5.1* App looks nice but doesn’t work. I’ve tried a few times to log in to check my order status and all I get is an endless pinwheel that says fetching orders. Needs to be fixed I’m on latest phone and iOS. Logging into website from safari works no problem. ### 1/5 — App does not work *2021-03-02, version 2.5.1* The app does not work. Has all types of errors. Tried placing an order for months before it worked. Also payment doesn’t let you use existing credit cards - have to manually type it in which is so annoying for this day and age. Framebridge! Cmon!! ### 1/5 — App *2021-02-16, version 2.5.1* Checkout on app not user friendly. Consider adding Apple Pay option, the current system is glitchy ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome service! *2022-10-22, version 2.5.10* Quality frames and mats, great designers. Fast turnaround times. ### 5/5 — Easy. Swift. Quality *2022-02-06, version 2.5.10* I love this company. Framing from my living room is the best. My art is in the same style or color, and I don't have to worry about the mat color matching. Each piece is saved to pull up as a reference. How easy! My only wish would be for FB to offer preservation/UV protective glass. ### 5/5 — Love *2021-11-30, version 2.5.6* Love this app and the company. Have been a repeat customer many times. Highly recommend. Quality is amazing and the price is unbeatable. ### 5/5 — They make it impossible to order!!! *2021-03-28, version 2.5.1* It’s absolutely impossible to change my billing address, update credit card info....the most maddening app ever!!!! Crazy....they want you to select a nickname and every choice they say is taken!!!!!!!! ### 5/5 — Totally painless framing *2021-02-14, version 2.5.1* I used this service back in 2017 for the first time and had a great experience so I’m using it again. The first time round, I got a poster framed. This time, it’s my daughter’s artwork, and I’m confident it’ll be another positive experience. I find the app interface intuitive and elegant and appreciate that there’s no schlepping involved. ### 5/5 — Fantastic! *2021-01-16, version 2.5.1* We have used Framebridge several times now. The customer service is top notch and the finished product is gorgeous! Love! ### 5/5 — Well done! *2021-01-08, version 2.5.1* I had two irreplaceable bathroom tiles from my MIL’s childhood home in Mexico Framebridged as a Christmas gift for my husband—well done! Thank you for having a process in place for shipping irreplaceable items to-and-fro with care. These two tiles are all that was left of that early 1900s home, and made even more sentimental as this was the first Christmas holiday we celebrated since my MIL passed away earlier this year. Thank you—my husband was so very clearly and happily moved ; ) xoxo Darya ### 5/5 — My new gift giving app *2021-01-05, version 2.5.1* Easy to use, 30 seconds and I just sent one of the most meaningful impactful gifts off without spending all the time to pick all the details! ### 5/5 — Time & money saver *2020-10-26, version 2.5.1* Literally saved hundreds, and the quality is top notch. ### 5/5 — One of my favorite apps *2020-05-23, version 2.5.1* Framing a photo with Framebridge makes a perfect gift. I also send all of my favorite photos to Framebridge for my home and office. I especially like it when they pick out the best frame for your photo. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*