# Franklin Savings Bank — user reviews > 26 indexed App Store user reviews of Franklin Savings Bank by Franklin Savings Bank, rated 4.79/5 from 1,194 ratings. - Source: https://appshunter.io/ios/app/franklin-savings-bank/id595385001/reviews - App overview in markdown: https://appshunter.io/ios/app/franklin-savings-bank/id595385001.md - Rating breakdown: 5★ 1,007 · 4★ 89 · 3★ 29 · 2★ 7 · 1★ 15 ## What do users think of Franklin Savings Bank? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 Convenient features like Face ID - 💯 Great customer service **Cons** - 🐛 Login issues and app crashes - ⚠️ Unreliable performance - 🤔 Reduced functionality over time **Commonly reported bugs** - Credentials not recognized - App freezes and becomes unusable **Most requested features** - Restore previous account history view - Add mobile check deposit feature ## Newest reviews (6 of 26) ### 3/5 — Touch ID no longer works as of last update *2019-02-07, version 18.2.63* This app was great until the last update went through. It no longer allows Touch ID even when selected. Once you log out and try using Touch ID it still asks for your log in and password info. ### 3/5 — New Phone Issues *2018-12-26, version 18.2.63* Loved this app, until I upgraded from iPhone 8 to the iPhone XS. Not sure what the issue is now, but I cannot even log in with getting a message that says to enter a valid email or password, although I can still log on through Safari just fine, but now I’m not able to use mobile deposit, which is frustrating. ### 2/5 — When it's working it's great *2017-05-06, version 8.0.242* I like this app but for some reason it doesn't recognize my password every other month. I've tried deleting the app and re downloading and nothing. I can log online on my computer with no issues. Its so annoying. There's almost no reason to having it because it only works 50% of the time. ### 2/5 — Deposit checks on app *2016-11-26, version 6.0.1717* They have signs advertising that you can deposit your checks on their FSB app. There is no place for this. Really got my hopes up, as I can't always make it to the banks that easily as I go to college in Durham. They should do this, that was my favorite feature when I had Bank of American while I was in Florida.. ### 3/5 — Ios7 *2013-09-21, version 2.5.22* Can you update this to work on iOS :( ### 4/5 — Works great *2013-03-05, version 2.5.19* Works great, works fast. Shows multiple transaction history with full detail on multiple accounts. Should add feature for surcharge free ATMs search (star network) and fsbnh customer service help message center. Always have loved fsbnh they are the best bank! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in *2025-09-06, version 25.1.32* The app will randomly not let you log in for some reason ### 1/5 — Can’t get in *2025-05-04* Last 2 days it won’t let me In says my credentials are wrong when I know they aren’t. ### 1/5 — Buggy *2025-05-02, version 24.2.60* Will just randomly say your password is wrong. They need to actually pay their coders for a decent app instead of outsourcing. It does not give you a good feeling about their services. ### 1/5 — Why *2023-09-06, version 23.1.70* Used to be able to see way past a month back on all my accounts. Now it is just a month View. Go back. ### 1/5 — Terrible *2023-06-27, version 22.2.200* Can’t even use the app anymore until I add a phone number. No. ### 1/5 — Freezer *2021-03-15, version 20.2.82* This app freezes up instantly At least the old version worked Now I can’t use the app at all Thanks for that ### 1/5 — Constantly crashes *2020-06-19, version 20.1.20* I have an iPhone 11 Pro & was able to use this app for one day with no issues since then it keeps crashing & doesn’t work. I try to sign in & it comes up with a pop up saying there’s been an issue & to call a number for further assistance. I had to change my password & finally got in & then went shopping, checked it to find it with the pop up again. Useless app that never works. ### 1/5 — App not working *2013-09-22, version 2.5.22* Since I updated the software on my iPhone, I can't get this app to open. I've taken the app off my phone and the reloaded it, still can't get past the first screen that says 'confirming your identity'. Is the app not compatible with the new software? ### 2/5 — Trouble logging in *2025-01-23, version 24.1.71* For the last two days I’ve been trying to access my account through this app and I keep getting the message “unable to validate credentials” and to go online but even when I do that I cannot log in. I know all of my information is correct so something in this app needs to change. It’s infuriating trying to transfer money when your bank app isn’t working like it’s intended to. Had this dumb app for awhile and never had an issue up until recently. ### 2/5 — Pending *2021-02-25, version 20.2.50* Takes too long for some transactions to go through even if you do it right it the morning. Makes it hard sometimes to see what you have until it’s too late ## Most praised reviews (10 highest-rated) ### 5/5 — Always works great! *2025-12-28, version 25.1.70* No problems logging in EVER! I love the Face ID feature and the ease of use! ### 5/5 — Love this bank! *2023-12-18, version 23.1.70* The people are super nice and the app is great! ### 5/5 — New account *2023-11-19, version 23.1.70* All good,always attentive and solve problems quickly ### 5/5 — Account Transfers *2021-02-14, version 20.2.50* Very convenient and extremely simple to use. Transfers from account to account within seconds. ### 5/5 — FSB is the best! *2019-01-07, version 18.2.63* Easy online interface that makes transfers a breeze. I love that FSB issues debit cards on site too- no waiting!! ### 5/5 — . *2014-06-03, version 4.3.341* This app is great! Thank you FSB! ### 5/5 — Great Product *2014-03-31, version 4.3.198* So glad FSB offers this program. Makes life so much easier. ### 5/5 — Great! *2013-11-29, version 4.3.198* This app gets everything I need from a smaller bank- great live way to keep track of my account! ### 5/5 — Finally!! *2013-04-03, version 2.5.22* fsb made us an app!! It does exactly what it needs to do too!! Thanks fsb, i would like to see some better options in the near future. still 5* anyways ### 4/5 — Alert notification *2013-09-19, version 2.5.22* Love the app but it needs to be updated for the new ISO update --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*