# Franklin Templeton® U.S. — U.S. Investor Account App

> Mobile app for managing U.S. investor accounts, viewing performance, and executing trades. (iPhone/iPad app by Franklin Templeton Investments.)

- Source: https://appshunter.io/ios/app/franklin-templeton-us/id1536806144 (this page in markdown: same URL + `.md`)
- Developer: [Franklin Templeton Investments](https://appshunter.io/developer/499052296)
- Category: Finance
- Price: Free
- Rating: 1.70/5 from 119 App Store ratings · 76 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 37 MB
- Languages: American English
- Released: 2021-05-12
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/franklin-templeton-us/id1536806144/reviews.md

## What is Franklin Templeton® U.S.?

Now you can manage your Franklin Templeton accounts on your iPhone®.

Current capabilities:
•	Log in using Face ID® or Touch ID® so there’s no need to remember logins and passwords
•	View your account balances, transaction history and investment rates of return 
•	Submit purchases or redemptions anytime, anywhere

Log in with your existing franklintempleton.com credentials, or register directly on the app using your fund-account number (found on account statements or tax documents).

## Key features

- Biometric login (Face ID/Touch ID)
- View account balances
- Transaction history
- Investment rates of return
- Submit purchases
- Submit redemptions

## What do users think of Franklin Templeton® U.S.?

Overall sentiment: negative

**Pros**

- 👍 Basic functionality for transactions
- 👍 Simple layout for basic tasks
- 👍 Works for some users

**Cons**

- 🐛 App crashes frequently
- 🐛 Login issues are rampant
- 🐛 Face ID malfunctions
- 🐛 One-time PIN issues
- 🐛 Poor user interface/design
- 🐛 Limited functionality
- 🐛 Slow performance
- 🐛 Inconsistent login process
- 🐛 Difficulty accessing documents
- 🐛 Outdated app design
- 🐛 Customer service wait times
- 🐛 Font size issues
- 🐛 Text verification problems

**Commonly reported bugs**

- Face ID doesn't work
- App reports returns incorrectly
- Cannot open tax docs on the app
- App is barely functional
- Glitches every step of the way
- Cannot get into see account information
- App never sends PIN code
- Near impossible to log in
- App glitches constantly
- Extremely slow and unhelpful
- Error when trying to log in
- Credentials incorrect error
- Cannot reset password
- Face ID needs resetting regularly
- No statements or tax documents available
- Required PIN is never sent
- App not consistently working when logging in
- Loses Face ID frequently
- Sends many pins that do not work
- Account locks upon trying to access
- One-time PIN feature makes app inaccessible
- App glitches, shows garbage information
- App forgets Face ID
- App doesn't remember device
- Requires skipping through ads
- Figures don't always add up
- Face ID works poorly
- Inconsistent Face ID availability
- Inconsistent two-step authorization
- App cannot log on with iPad
- Rarely logs on with iPhone
- Constantly sending one-time codes that do not work
- Locked out every single time
- Login process has not worked since updates
- Signing in with user and password is laborious
- Numerous OTPs resulting in lockout
- Website login is just as bad
- App freezes with a spinning ring
- App locks out after multiple updates
- Forced to call customer service to unlock account
- App update broke login
- Password reset scheme is broken
- App doesn't remember Face ID saved login
- Old login information doesn't work
- App locked out after updates
- Login page didn't update with website update
- App requires additional code with no delivery indication
- Password and one-time code flagged as invalid
- App doesn't recognize setup information
- App crashes
- App bugs
- Cannot do anything except check balance
- Cannot see a chart
- iPad app isn't rescaled
- App crashes immediately after Face ID
- App cannot get past Face ID
- App crashes after attempting to log in
- App crashes on login
- App crashes at login prompt
- Session expired error
- App says to install latest version but no updates available
- Bug shows buy transactions under one fund, dividends in another
- Unable to get past Text Messaging Consent Policy screen
- Cannot get past mobile phone verification
- Error 'rate limit violated'
- Cannot get past text consent screen
- Will not allow past consent screen
- Says rate limit violated when trying to consent to text message rule

**Most requested features**

- Redo the entire app
- Major renovation needed
- Ability to see statements and tax documents
- Improve Face ID reliability
- Provide a way to generate one-time PIN
- Add email verification for OTP
- Send OTP via text message
- Improve app design and user-friendliness
- Add graph format for account details
- Allow research on other funds
- Improve app responsiveness
- Make app intuitive
- Bring back Face ID functionality
- Improve contribution information accuracy
- Add account type to account list
- Rescale iPad app for larger screen

## Recent user reviews (10 of 76)

All indexed reviews: https://appshunter.io/ios/app/franklin-templeton-us/id1536806144/reviews.md

### 1/5 — Zero stars - biometric login fails constantly.

*2026-08-13, version 1.0.52*

I was having issues logging in, so when I got the chance to turn on biometrics I leapt at it.  It worked once, and then never again. When presented with a login, I’m asked for my thumbprint. After giving it, the app just presents a spinner. The spinner never stops. My thumbprint works EVERYWHERE else. How can it be wrong?? Terrible.

### 2/5 — Always unable to login

*2026-08-07, version 1.0.52*

As many have stated that app is unstable

### 1/5 — Awful app awful fund performance

*2026-07-01, version 1.0.51*

The app is impossible to log in to. The funds have terrible performance

### 1/5 — HELP

*2026-05-18, version 1.0.50*

Garbage APP. 
Can someone teach me how to do fund exchange function?

### 1/5 — Not fictional

*2026-03-19, version 1.0.49*

Face ID doesn’t work, reports returns incorrectly, doesn’t allow you to open tax docs on the App.  Not one good thing about his app.  Fire the entire tech team and redo this app.

### 1/5 — App is awful!

*2026-03-13, version 1.0.49*

App is barely functional and glitches every step of the way and needs a major renovation! Why can’t I get in to see my stuff! 😡. App never sends PIN code I need to login

### 1/5 — Terrible

*2026-02-24, version 1.0.49*

Just a terrible app. Awful design and they make it near impossible to log in. It glitches constantly.

### 1/5 — No stars - not functional

*2026-02-18, version 1.0.49*

Going to move my funds elsewhere because their app is absolutely useless. Not only is it extremely slow and unhelpful, but it’s nearly impossible to login. Every time I try to log in, i get an error, credentials incorrect (even though I know they are), and I don’t even have the ability to reset my password. I have to call for them to reset it, which requires waiting on hold for an hour or more. Absolutely ridiculous and even feels scammy.

### 1/5 — No statements or tax documents

*2026-02-03, version 1.0.49*

This app basically just gives you your balance, price of the stock and number of shares owned. For any other information like statements or tax documents you have to go to the website. The face ID seems to need resetting on a regular basis.

### 1/5 — Require a PIN that it never sends

*2026-01-23, version 1.0.49*

I’m registered and can successfully access my account on a web browser.  However, the app login screen has a required field for a one-time PIN code, which it never sends me and I see no button for generating one.

## Frequently asked questions about Franklin Templeton® U.S.

### What can I do with this app?

This app allows you to manage your Franklin Templeton investment accounts on your iPhone. You can securely log in, view your account balances, review transaction history, and check your investment rates of return. It also enables you to submit purchases or redemptions for your investments.

### How do I log in to the app?

You can log in using Face ID or Touch ID for a secure and convenient experience, eliminating the need to remember complex logins and passwords. Alternatively, you can use your existing franklintempleton.com credentials.

### Is this app free to use?

The app itself is free to download and use. However, as it facilitates financial transactions and account management for investments, there may be associated costs related to the investments themselves, which are not managed by the app's pricing model.

### How do I register for an account if I don't have franklintempleton.com credentials?

If you don't have existing franklintempleton.com credentials, you can register directly within the app. You will need your fund-account number, which can be found on your account statements or tax documents.

### What kind of investments can I manage with this app?

The app is designed for managing U.S. investor accounts with Franklin Templeton. This typically includes mutual funds and other investment products offered by Franklin Templeton, allowing you to view performance and execute trades.

## Version history (last 5 releases)

### 1.0.52 — 2026-07-24

- Enhanced UI layouts for better readability and alignment.
- Resolved issues where users encountered errors during purchase or redemption flows when adding a new bank or using an existing linked bank account.

### 1.0.51 — 2026-05-21

Bug Fixes:
- Login Flow
- MFA 
- Banking Instructions

### 1.0.50 — 2026-05-15

Bug Fixes:
- Login Flow
- MFA 
- Banking Instructions

### 1.0.49 — 2025-12-02

Login MFA Fixes

### 1.0.48 — 2025-11-11

•Adjusted cancel button behavior on setup Biometric screens
•Resolved yodlee screen issues related to validation
•Changed yodlee screen form behavior
•Remedied issue where buttons were not fully visible on buy transaction
•Introduction screens will only show up one time
•Bank Confirmation text adjustment

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## Related topics

[franklin templeton investments](https://appshunter.io/ios/topics/franklin-templeton-investments) · [templeton](https://appshunter.io/ios/topics/templeton) · [franklin templeton](https://appshunter.io/ios/topics/franklin-templeton) · [franklin templeton 529](https://appshunter.io/ios/topics/franklin-templeton-529) · [franklin templeton® u.s.](https://appshunter.io/ios/topics/franklin-templeton-u-s)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*