# FRASERS.com — user reviews > 384 indexed App Store user reviews of FRASERS.com by House of Fraser, rated 4.70/5 from 470 ratings. - Source: https://appshunter.io/ios/app/fraserscom/id505177887/reviews - App overview in markdown: https://appshunter.io/ios/app/fraserscom/id505177887.md - Rating breakdown: 5★ 379 · 4★ 59 · 3★ 15 · 2★ 6 · 1★ 11 ## What do users think of FRASERS.com? Overall sentiment: mixed **Pros** - 🚀 Easy to navigate - 👍 Great selection of products - 💰 Good prices and discounts - 🚚 Fast delivery - ⭐ Excellent quality products **Cons** - 🐛 Buggy app with crashes and glitches - ❌ Poor customer service and lack of communication - 🔍 Difficult to find specific items and filter options - 💰 Expensive delivery and return fees - 🤔 Misleading product descriptions and sizing information **Commonly reported bugs** - App crashes and freezes frequently - Order tracking and status information not reliable - Unable to change email address or other account details - Inconsistent pricing and availability between app and website - Delivery issues and lost/missing items **Most requested features** - Improve search and filtering capabilities - Provide better customer support and communication channels - Simplify the returns process - Integrate loyalty program and points tracking - Enhance mobile app functionality and stability ## Newest reviews (10 of 384) ### 3/5 — Where is the payment options?? *2026-07-31, version 15.1.1* It would be nice if I could actually pay for the goods or do I get them for free? Where are the payment options!! ### 3/5 — Always problems with app *2026-05-10, version 15.0.10* Paying with PayPal never works and every time I try to pay, It wipes my basket. This happens every time. ### 4/5 — Shopping *2026-04-15, version 15.0.10* I had enjoying ### 4/5 — Delivery fees *2026-04-12, version 15.0.10* Buying for £500+ and still having to pay delivery is ridiculous. ### 1/5 — bugs *2026-04-08, version 15.0.10* not receiving proper email confirmation and they cancelling orders without notifying or confirming any issue. ### 1/5 — Awful *2026-04-07, version 15.0.9* Placed orders multiple times that don’t get processed properly and therefor don’t get sent out, and customer service is dreadful and you will need them at some point. ### 1/5 — I didn’t receive my order email confirmation *2026-04-05, version 15.0.9* I didn’t receive an email confirmation for my purchase, and the worst thing is in the app there is nothing, not sight of my purchase. The payment went through Fraser Plus and the voucher. Hope they will fix this issue soon and I will get my order. Anetta ### 1/5 — Can not place an order *2026-03-26, version 15.0.9* Crashes every dam time I try to place order then deletes everything I basket done it three times to Me in the last 24 hours ### 1/5 — customer service *2026-03-26, version 15.0.9* no customer service is available what a pitty a bot is not a customer representative ### 1/5 — Trousers *2026-03-23, version 15.0.9* I have ordered a pair of jeans size 34 w have received them with the label 34w try them on miles to big and they are size 38w, try to get in touch with Frazier impossible I am absolutely disgusting with their customer service never again would buy anything from them. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrendous app *2026-08-13, version 15.1.3* This is the worst app Ive ever used , it is so hard to make a payment to your account there is no way to do it! It looks like the app is now saying you have to purchase something else then you can pay at the checkout on your account! Of course it pops up with messages to say you can do this and that but you go round in circles! No support no help, I’m going to citizens advise, all I want to do is make a payment! ### 1/5 — Terrible app *2026-08-03, version 15.1.1* Not the app to expect from such a brand ### 1/5 — I need my money back please *2026-07-22, version 15.1.1* I bought a Nike trainers and I never receive my trainers and I’ve been trying to get my money back but no response from the courier or FRASERS so be careful where you shop, shop where there respect your money!!! ### 1/5 — Items in the basket gets removed *2026-06-23, version 15.0.11* My basket is getting whipped up in the app whenever I try to make payment ### 1/5 — Rubbish *2026-06-16, version 15.0.11* Cannot find where to pay ### 1/5 — Happy to use this easy app. *2026-05-11, version 15.0.10* If you have any problems it’s very difficult to contact customer services, there is a bot which makes it rather complicated and time consuming, total nightmare. ### 1/5 — Edi *2026-05-04, version 15.0.10* For love or money if Evri is the option for delivery don't order. No customer service whatsoever after parcel is 7 days overdue ### 1/5 — Telephone for customer *2026-04-30, version 15.0.10* You would think coming from Fraser’s the product and quality would be awesome, but actually it’s sports direct now or studio or one of the other several shops they open and you know that they’re all sized and you know there isn’t a phone number for you to be able to contact customer services as a matter of fact customer services is an absolute nightmare and a joke as somebody who is disabled these people have made it impossible for me to return several items and I am paying interest on stuff that I have never received !! ### 1/5 — Mr s *2026-04-19, version 15.0.10* Why change the ap was far easer to use before ### 1/5 — Great prices, great products But … *2026-04-18, version 15.0.10* I’ve spent over £2000 with this app and I’ve had a few returns because items were too big or too small you have to pay for 4.99 for every return I received a damaged item went through the process and just wanted a replacement the representative kept telling me the item wasn’t in stock but when I re-ordered it it was there just to get 4.99 more delivery fee out of Me, they were lying and jumping through hoops real scummy behaviour wasn’t expecting that from a company like this👎 ## Most praised reviews (10 highest-rated) ### 5/5 — My favourite site *2026-08-20, version 15.1.4* Get good quality attire at low prices for all the family and for your home too .My go to place as my family is big so I get great quality at a fair price. ### 5/5 — Friendly app *2026-08-17, version 15.1.4* Fraser groups is my one stop shop easy most of the time cheaper as compared to other shops ### 5/5 — Wonderful Sale Items *2026-08-07, version 15.1.2* I have had a wonderful time going through all of your sale items & have bought a lot for myself and my 17 year old son for a fraction of the price!! Thank you!! ### 5/5 — Boss *2026-07-29, version 15.1.1* Great shopping at Great prices ### 5/5 — Very good site *2026-07-21, version 15.1.1* Love the site and the prices. Good range as well. Quick shipping as well ### 5/5 — Great store *2026-06-11, version 15.0.11* Always a great experience shopping with HOF ### 5/5 — Shopping *2026-06-04, version 15.0.11* Absolutely fabulous 10/10🤗 ### 5/5 — Needed sunglasses at affordable price for the next day *2026-05-21, version 15.0.10* Boy I wasn’t disappointed looking here I got a great pair of glasses for a fraction of the true cost and got in time for my last minute holiday great stuff lezmondo74 ### 5/5 — Great products *2026-05-04, version 15.0.10* I never realised how many different products types fraser sell. Good prices on big brands ### 5/5 — 10/10 *2026-03-26, version 15.0.9* Brilliant --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*