# Freckled Poppy — user reviews > 101 indexed App Store user reviews of Freckled Poppy by theLaigles LLC, rated 4.90/5 from 8,230 ratings. - Source: https://appshunter.io/ios/app/freckled-poppy/id1450079619/reviews - App overview in markdown: https://appshunter.io/ios/app/freckled-poppy/id1450079619.md - Rating breakdown: 5★ 7,667 · 4★ 379 · 3★ 74 · 2★ 16 · 1★ 94 ## What do users think of Freckled Poppy? Overall sentiment: negative **Pros** - 🚀 Fast shipping - 👍 Detailed product descriptions and fit advice - 💕 Family-owned business with great customer service - 🤩 Fun and engaging live sales - 🎨 Wide selection of high-quality, trendy clothing **Cons** - 🐢 Slow shipping times - 🙄 Rude and unprofessional owner behavior during live sales - 💸 Overpriced items and hidden fees - 🤥 Dishonest return policies - 🙅‍♀️ Lack of accountability and poor treatment of employees **Commonly reported bugs** - Incorrect or missing item shipments - Technical issues with the app and website **Most requested features** - Faster and more reliable shipping - Improved customer service and return policies - More transparency from the business owners - Better treatment of employees ## Newest reviews (14 of 101) ### 2/5 — App with HSN Feels *2025-04-28* While the products available seem to be nice, I kinda hate the way this app is laid out. They have these live streams selling items, so it’s a very Home Shopping Network kind of vibe. It’s super tacky and kind of gross to be honest. Since this company has these live streams and are continuously adding new products, they create this inflated demand by shortening the supply with a lack of inventory. Though I do understand the psychology behind it, trying to get people to buy stuff via FOMO. In this economy, it feels kind of predatory. I have not actually purchased anything yet, since they never have my size in multiple items at the same time. I also wish the search functionality was better. Right now you can only search by size, which doesn’t have help at all since everything pretty much comes in every size. It would be better to be able to filter by item type, or exclude different items/styles in search results. ### 3/5 — Average Joe can’t afford these prices for sure *2024-10-15, version 3.12.00* I have been ordering things from FP over the past year. I also encouraged my friends to try JB on, bc that’s all the rage. I realize that NOTHING it’s full proof when shipping. I had several boxes open that were busted open, my UPS guy even came back after his run to see if a random item might be mine, it was. On three separate shipments the boxes either did not contain everything that the packing list said …and so on. I reached out to Custmer Service and I was told they would follow up with UPS and let me . Then informed me that once it left their warehouse, it’s on the carrier and the customer to work it out. NP, I reached out to UPS regarding status and UPS sent the credit to account (that should have gone to me, FP got it. I inquired once again to FP and was basically told like it or lump it what I ordered was no longer available, so a STORE CREDIT was given. I notice from time to time, they will give an item for sale (LV bag, GUCCI, vacuum cleaners, $ in back pockets. When I inquired about who won giveaways Alex informed me a very hateful tone change in body stance and she said “Tina that’s done in our warehouse, we do t list names and you need to go back to the FBP to see who posted about their winnings”. Ok NP I spent hours upon hours to see if anyone reported receiving $$ in pockets or the various other high end gifts posted. NOT A THING!! It’s that just a little off?? I mean if I will $5 at bingo it’s going to be a highlife of my years and noted on the Christmas card that goes out! It use to be Walmart that took advantage and eventually pushed the small “mom and pops” out. I see the EXACT thing happening with these BIGGER high end boutiques on line somehow, held to a lower standard a that of the smaller boutiques. I mean ladies even with lady mathing, you can’t say YOU GET A REFUND, and even though it was your money that we should refund to you, we are actually going to refund that amount in the form of a STORE CREDIT. Well FP, not this is going to mean a flying pig to you, but if you say your giving away something, how hard is it to say “congrats miss flippy” you just was given a credit for you purchase tonight. SIKE, you really just received a store credit bc research has proven that those with a store credit are more likely to come back to use store credit and even buy more than the credit due to “girl mathing” equation. urg“well I paid for my original order and I won a refund (which they keep using work “refund” but again, they get you with the store creditbc it’s just mathing. Wake up ladies!! There are ALOT of smaller boutiques that have the exact items that FB sales and can afford to give you legit lower power to control how your money is spent. I mean I really get tired of ASPEN trip phots, JAPAN, 30 A, Hawaii, 4 TayTay concerts and whatever else you are able to do bc of the little people that were so eager to stand with you. Hopefully our “girl mathing” realizing that it’s all more or less of a mind over matter. FP doesn’t “mind to take our money, and we sometimes go “what just happened here?? Nothing is free in the words, especially prices that are promised. Y’all have a blessed day, and use your money wisely..shopping smaller doesn’t mean you are getting the same item at a better deal that the FPs out there! ### 3/5 — Okay *2024-08-03, version 3.10.300* Been shopping with them for a few years and while I like the frequent live sales, they seem to be moving more toward straight sizing and away from curvy sizes. Wish they would share more a size inclusive range. ### 1/5 — False advertising *2024-07-26, version 3.8.20* I don’t recommend doing business with this boutique. They falsely advertise quite a bit. They advertised that everything on the website and app was 40% off on Friday July 26 2024 ( Poppy Day) and in the ad it read ( yes this means everything is 40% off ) but everything isn’t 40% off. So beware of purchasing from this boutique. I have been a long customer to this company and spent thousands of dollars with them and they just lost a loyal customer because of their false advertising. They would rather falsely advertise and try and take the little guys money than to keep a loyal customer. I contacted them about the issue and they chose to cancel my order and lose a customer. Also customer service is not good service. They don’t have a dedicated customer service team it’s just who ever gets the email first and reads it is who you deal with. I also have all of the proof to back this review. I just hate to see companies like this taking advantage of people who have to work hard for their money. They brag about all of the vacations they take through out the year and bragged about going to another country to see Taylor Swift in concert all on the the small guys money. So they are basically laughing in their customers faces. It’s very disgusting to hear them bragging. So please be aware if doing business with them. ### 1/5 — So mean on lives *2024-07-01, version 3.8.20* I thought that I really liked them they are privileged people that have no understanding of being humble. They are mean to people on lives when they ask a question? I felt terrible for the person they were talking to. There is a lot of ugliness in life but when someone is profiting off of being ugly it makes it an unpleasant experience. I was on another live with a competitor and the first thing she did was shut the ugly down. I was like this is refreshing. Mean girls 2024 is a real thing ### 1/5 — Terrible owners *2024-06-27* I tried to get into this “boutique “ which is Actually not what I’d consider a boutique when it’s grown to the size it is. Alex and Matty are BOTH Terrible humans. Alex and her mean girls pick on costumers during lives & on FB regularly if anyone dares to ask a question they don’t like or critique anything. Matty and her run a Terrible warehouse where they treat their employees like animals. Don’t believe me look them up on Glassdoor, indeed or Reddit has Plenty to prove these people do Not deserve Anyone’s money. They have so many scammy things they pull to make you keep their overpriced cheap in many cases bootleg clothing. Seriously I’ve never followed so much “fit advice” from anywhere else and ended up with over 9pairs jeans/shorts that fit or remind me of something you would get off of Temu. Guess what if their own fit advice is off and you received during any type of sale and or as credit you’re not getting to return and they’ll call it a final sale🙄 Seriously spend your money at one of them Thousands of Decent real boutiques that have Kind, Humane, Honest and customer service oriented non bully owners because this isn’t it. I bet when she runs out of foolish young girls she pays (some of the lucky ones from what I heard) and manipulates into behaving like brand ambassadors she’ll be out of business. ### 1/5 — Freckled Poppy *2024-04-26, version 3.8.20* The owner, Alex, is a textbook narcissist. A combination of Fragile ego with “new money”. I was excited when I first started shopping with them but quickly realized what a train wreck this girl is. Her behavior will be her downfall. Too many other boutique options available to tolerate her berating, condescending, passive aggressive attitude. Just gross. 🤮 ### 1/5 — Rude owner that’s full of herself. *2024-04-12, version 3.8.20* Owner is awful to her customers during lives. I could barely finish watching with how snarky she was to people for asking questions or to her husband who was trying to help her. Also making snarky remarks how she’s a small and will not be having any other sizes on the live to try on because of that. She ONLY DOES SMALLS!!! Get over yourself. If you want a good read go look up her on Reddit though. Lots of people think the same as me. ### 1/5 — Poorly designed app *2024-04-01, version 3.2.20* This app is designed really poorly and makes me question the legitimacy of the company. You cannot filter for anything but size, and the search feature is useless. I attempted to search something as specific as “dress” and it did not filter out anything. There are no categories to choose from. I’ve never seen anything like this from such a large entity. For a store that adds so many new items daily, how is there not a better app in place? I don’t know how anyone finds anything here. It’s bizarre. ### 1/5 — Horrible *2024-01-20, version 3.2.20* According to their website they’re located in Maryland, HOWEVER, my order shipped from CINA, not the US! I ordered almost a month ago and am STILL waiting for my order. Have contacted customer service and all I get is an automated response. Will definitely not recommend them to anyone and definitely won’t be ordering from them again. ### 4/5 — Notifications *2024-01-17, version 3.2.20* So. Many. Notifications. 6 within 45 minutes. They have cute stuff and it is true to size the notifications are annoying. ### 1/5 — Worst boutique ever *2023-12-28* Literally the worst boutique. I’ve ordered my last from them. Beginning with the absolute rudest person in Alex, the owner, to the worst customer service. Shipping takes months and they will lie and say it doesn’t. I waited for an order for two months and when I finally got it, it had the wrong item. They replied back we refunded you and the item we sent is on us. I wouldn’t wear the item they sent me ever! They think offering 20% off of a vendor box is doing you a favor even if it takes forever to ship and then half the time you don’t get the items you ordered. They brag about how great they are and the lives are a hang out session for mean girls. They don’t care about bad reviews and people leaving because they have so many other customers. This company is the WORST! ### 1/5 — Use to love them *2023-12-18* I use to support freckled poppy. I shopped over 3 years, spent thousands and thousands of money, and never missed a live. Over the years I’ve watched employees leave, followers get bullied by Alex or by other followers who worship her, and now she posts people’s profiles on social media when they are getting blasted for reviews so they get hounded . They pride on customer service which I think is terrible. They give generic responses about vendor box. They should check because not all vendors live are 20% cash back. If you get an item not right from vendors too bad they are final sale. Waited over 2 months for a vendor order. And if you order for Christmas, watch out, they can’t guarantee even if on live sale they say it will be on time for Christmas. But of course, no refund. Deal with it. Maybe they should figure it out with the vendors to give more timely and accurate shipping times. Oh yes, read the read me tab!! I’m done with them. I have found more kind, honest, and grateful boutiques out there. ### 2/5 — Horrific Ship Times on orders. *2023-12-13, version 3.2.20* I understand the vendor box concept of selling items you aren’t yet carrying. But if you are advertising 10-15 business days it should not take 8 weeks to ship those items. I ordered stuff a week before halloween and it won’t arrive by Christmas at this rate. And they act like you’re ridiculous to be annoyed that now you have to go spend more money on gifts because they cannot meet the timelines they set. Don’t presale items if you can’t deliver them within a month. It’s frankly irresponsible to expect customers to wait multiple months and deflect any responsibility or accountability because they got a discount. ## Most critical reviews (10 lowest-rated) ### 1/5 — Values and kindness matter *2026-01-02, version 4.4.0* I have not made a purchase from this boutique, despite their frequent specials and sales. After months of watching pieces of their live sales, I finally made the decision to delete the app from my phone because of my own conviction over concerns with how the owners conduct themselves during live sales. The use of foul language, rude remarks and mocking of customers does not reflect the kind of business I feel comfortable supporting. As a Christian and business professional, I value kindness, humility, humbleness and respect. I choose to spend my money with companies that align with those values, even if it means paying more elsewhere. ### 1/5 — Wasn’t receiving packages *2025-10-20, version 4.2.10* NOT A FAN!!! Customer service was not giving great service. They would not ship by another carrier after many messages that Amazon was not delivering my packages to me and I was treated like a criminal since I had purchased Seel and had claims and they canceled my account!!! ### 1/5 — Alex is entitled and condescending on lives *2025-08-05, version 3.17.24* I wouldn’t give money to this company. The owner is fake and so rude to people on lives. For some reason, so many women are obsessed with her and kiss her butt while throwing money at her. It’s weird. ### 1/5 — Terrible Experience *2025-05-28, version 3.17.22* I was new, and didn’t know that they were changing software or whatever, I was just looking for holiday deals, so I bought a lot and had free shipping than there website went down so I emailed them when they came back up and ask could I have my free shipping back and said No, no fault of mine. It’s was theirs so I will never spend another dime there. Also the guy in one of his lives he was drinking a beer I thought his words were a little slurred but I could be wrong ### 1/5 — DO BETTER, ALEX! *2025-03-27, version 3.14.0* I used to think that Freckled Poppy was the best place to shop until I got more familiar with the boutique world. First of all, even with their “cash back” they are still one of the most expensive out there. Alex, the owner is so mean and passive aggressive. Mean girl vibes for sure. The money she’s made has gone straight to her head (LITERALLY). The way you act is embarrassing and you should be ashamed of yourself. You’re not a celebrity, BooBear! Take the advice you give to your kids. DO BETTER! ### 1/5 — Just DON'T! *2025-02-21, version 3.14.0* The clothes are cute but the notifications are absolutely endless. Use their website instead. ### 1/5 — Terrible owners, quality and shipping *2025-01-29, version 3.14.0* The owner, Alex is snarky and rude. How can you be rude to people that are spending money many are just simply asking questions. Her little minions in the comments jump in immediately and start slamming you. Their website says they ship in 3 to 4 days but it’s really like 3 to 4 weeks. EVERY SINGLE ITEM she sells can be found CHEAPER elsewhere. ### 1/5 — Don’t waste your time! *2025-01-29, version 3.14.0* Shipping is slow, prices are substantially higher than other online boutiques and you won’t get scolded and mistreated by the owner. ### 1/5 — Spend your money elsewhere!!! *2024-08-20* I have no idea how this place has ratings as high as it does. The owner acts like a teenaged mean girl on the lives, making rude and belittling comments to anyone who dares to ask a question. I was stunned that a business owner would be so hateful to anyone, let alone potential customers. And their shipping- I placed three orders 12 days ago that still haven’t shipped. They tell me it’s due to a backlog from a big sale they had a month ago. Perhaps they should update the shipping info in their app that says 2-4 business days. Sounds more like people don’t want to work for this person and so they’re short-handed. I’ve also discovered LOTS of boutiques that are cheaper and have super quick shipping and nice owners and employees. I’ll be taking my business elsewhere in the future and I’ll be disputing with my credit card company if my orders aren’t shipped VERY soon. I won’t be spending another dime here! ### 1/5 — Shipping Times *2024-08-10, version 3.10.400* This boutique’s shipping takes so long, so if you want something soon forget it. An in stock item takes a little over two weeks to get to you. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional customer service *2025-12-22, version 4.4.0* I emailed at 10:04pm on a Sunday asking to swap a color and I received a response with the swap just 10 minutes later from a real human person. I’ve been shopping here since they opened and truly continue to be impressed! ### 5/5 — Love Freckled Poppy *2025-08-20, version 4.0.130* I bought some jeans from FP and thought I might get one or two pair that fit out of 4. All 4 fit PERFECT. I have teen daughters that are all close in size to me, but we all have different shaped bodies. They fit all of them too! They loved them so much I shared and bought more. I will be a repeat customer. ### 5/5 — Shopping since 2019 and still going strong 💪🏽 *2025-07-09, version 3.17.23* First of all, Alex and Matty sure do know how to put on a good show! What cha see is what cha get! Real and Raw with THE BEST CUSTOMER SERVICE!!! THATS WHAT CHA GET!❤️❤️ ### 5/5 — Best place to shop and have fun *2024-09-19, version 3.12.00* Freckled Poppy is the best clothing boutique out there. They are fun and inclusive. Lots of amazing brands. One the best customer service out there for any company. They answer questions in minutes to hours and have the response you needed vs other experiences at other boutiques where it’s 2 weeks of back and forth to get a bad out come. This has become the only boutique I follow and don’t bother with big corporate companies anymore. ### 5/5 — Freckled poppy has excellent customer service *2024-07-27, version 3.8.20* Freckled poppy has the largest inventory of Judy Blues. Many times they are the only place to carry a decent inventory of the popular jeans. They have numerous great sales and they stand behind their products! Their customer service has gone above and beyond for me. ### 5/5 — Freckled Poppy *2024-03-03, version 3.2.20* Fun, fashionable, looks for every single need. You won’t meet anyone quite like this family. They put together pieces that I’d never think to do myself. Every special occasion and holiday has you covered. If you are a teacher you gotta shop here. My daughter who teaches pre-school steals my sweaters and holiday shirts. ### 5/5 — Best customer service EVER!!!!! *2023-08-25, version 3.0.20* If I could give them more stars I would!!! I love these people and their company and all the folks who make it happen. Best boutique EVER!!!! ### 5/5 — Awesome! *2023-02-10, version 2.21.19* The shipping was very quick, and the quality of the clothing was fabulous! I got the mystery items, and I could not be more excited. They fit great as well! Thanks for an awesome shopping experience 😊 ### 5/5 — The Best Boutique *2022-12-28, version 2.20.49* I love shopping with FP! I appreciate their realness, authenticity and transparency! They’re extremely generous & kind and frequently offer great deals, steals & discounts. ### 5/5 — Love 💗 *2022-11-07, version 2.20.49* I’m going to be as objective as possible and say that the products I received exceeded my expectations in quality, fit, price, packaging, and shipping time. I’m extremely happy with my purchase, and will likely purchase from this boutique again very soon. I’m glad CommentSold is able to bring these boutique apps to people like me who choose not to participate in social media. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*