# Free People — user reviews > 762 indexed App Store user reviews of Free People by Free People, rated 4.90/5 from 299,259 ratings. - Source: https://appshunter.io/ios/app/free-people/id659532790/reviews - App overview in markdown: https://appshunter.io/ios/app/free-people/id659532790.md - Rating breakdown: 5★ 284,402 · 4★ 10,064 · 3★ 2,187 · 2★ 739 · 1★ 1,867 ## What do users think of Free People? Overall sentiment: positive **Pros** - 🚀 Easy to navigate app - 👍 Unique and stylish clothing - 👍 Great customer service - 👍 Convenient online shopping experience - 👍 Helpful user reviews and photos **Cons** - 🐛 Inconsistent sizing and quality - 🐛 Delivery issues with Lasership - 🐛 Buggy app with crashes and glitches - 🐛 Confusing currency conversion and pricing - 🐛 Poor communication on order status and returns **Commonly reported bugs** - App randomly logging users out - Issues with loading images and product pages - Problems with completing orders and processing payments - Inconsistent behavior when navigating between sections **Most requested features** - Improved search and filtering options - More sizing and fit information - Ability to save and manage wishlist - Better integration with social media - Expanded international shipping and support ## Newest reviews (15 of 762) ### 2/5 — can’t favorite a specific item color/type *2026-08-18, version 26.8.0* got the app to save items. a little nick-picky but you can’t favorite a particular color of an item. I love how fp has a lot of colors/options, but if you can’t actually save the ones you like then idk the point. ### 5/5 — Love free shipping *2026-08-17, version 26.8.0* Love the free shipping and the best price to get good deals. Amazing product quality too. ### 5/5 — LOVE FREE PEOPLE *2026-08-17, version 26.8.0* I have never seen so many cool styles in my life. And they just keep coming! Buyer for life! ### 5/5 — Staceyannp *2026-08-17, version 26.7.0* Fantastic for soft era outfit ladies. Outfits are comfortable and fabrics are comfortable. ### 5/5 — Best Store *2026-08-16, version 26.7.0* I love shopping here, you have all the pieces I would choose to wear, it is always a great experience so I love shopping at FREE PEOPLE! ❤️❤️❤️ ### 4/5 — Login needs Work *2026-08-16, version 26.7.0* Typically, I love the FP app. However, your recent change to eliminate passwords and implement a generated code for login is completely sub-par. The codes I received while trying to login and make a purchase were all invalid. To be specific, 4 attempts to sign in, generated 4 codes that I received consecutively were all “invalid, ” causing me to get locked out of the app and therefore unable to make my purchase under my account. ### 2/5 — Downhill Trend *2026-08-16, version 26.7.0* It seems that the prices here keep going up and the fit and quality keeps going down. There were a few items i was looking at today and one I had in my bag but read the reviews and decided against it. Very disappointing. ### 3/5 — Different offerings *2026-08-15, version 26.7.0* I love free people but wish the colors offered in other countries we’re offered in the US ### 5/5 — Free Prople *2026-08-14, version 26.7.0* Easy to navigate ### 5/5 — Improved app👍🏼 *2026-08-10, version 26.7.0* Glad it will be easier to browse and shop now ### 5/5 — Obsessed *2026-08-10, version 26.7.0* Love FP brand and the unique pieces they make: however, I wish they would make more tops that aren’t cropped to cater to the mature women. Also. They should have rewards program for those that purchases often - that would make it fun. ### 5/5 — Last time I’ll be using free people *2026-08-08, version 26.7.0* Really bad experience- was sent the wrong item - tried to get to right one which doesn’t seem to exist - now my requests for a refund are being ignored, so I’m facing the option of a credit card charge back. Apparently this is a regular occurrence having now read trust pilot. Interesting that the app came up with the nickname! ### 5/5 — year after year *2026-08-07, version 26.7.0* Year after year, the clothes I reach for most often,7 are from Free people. if I need an occasion outfit or something fun, I can easily find it on your website or in the store. Keep on keeping on Free People, love it! ### 5/5 — Shopping Online *2026-08-06, version 26.7.0* Quick fast and many ordering options, great for fast needed outfits! ### 5/5 — Best overall clothes ! *2026-08-05, version 26.7.0* I have totally changed my whole wardrobe to Free People ! No matter what the age size they have the clothes that make you feel confident stylish and on fire ! Going to mailbox or party they have it 🔥I actually had to start selling to make room in home for getting more I’m a women over 50 loving getting dressed for the past 5 yrs because I happened into a FP in Ross Park Mall 31/2 hrs from me and it changed my life Thank you FP🩷💕🩷 ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad shopping cart save *2026-08-23, version 26.8.0* Do not like that you don't save shopping cart. Very difficult to make sign in. Had to re do order several times, got locked out trying to make password. Not user friendly at all. ### 1/5 — Not really good experience *2026-08-19, version 26.8.0* I really don’t have a good experience here. Over selling the products also the promotion code is not working properly. This is my first time order here and will be my last one,too. If you keep doing like this you will lost so many customers. ### 1/5 — Love FP *2026-08-18, version 26.8.0* Please consider petite sizing ### 1/5 — Hard to order *2026-08-15, version 26.7.0* Hard to order ### 1/5 — Tax free *2026-08-10, version 26.7.0* Got charged tax in Ohio for tax free weekend. ### 1/5 — App *2026-08-03, version 26.7.0* Very clunky. Not easy to return an order like other companies ### 1/5 — Check items before they are sent damaged pleez *2026-07-24, version 26.7.0* What happened to 30 per cent off On the App ? The new staff told me and I’ve spent thousands. That people are taking Advantage That’s not the thing to tell Someone who spends. Plus I was sent discounts I did not know I had. No one told me. I only found out from a caring girl who I spoke with Shame shame. Anyway I hope someone Can do something I really don’t appreciate that I have to ask for a Discount it’s not clear how it works.pleez take care of that or don’t Very disappointed ### 1/5 — Poor customer service *2026-07-18, version 26.6.2* My order was not received on the estimated date of arrival. When I reached out to customer service I was told it was back ordered. No email, no text to update me. The following day I received a cancellation order. Poor communication. Don’t shop here if you count on receiving your order. ### 1/5 — Lies *2026-07-14, version 26.6.2* Did not let me use my coupon 2 times in a row after contacting customer service. The 20% they gave me was invalid at checkout ### 1/5 — When ordering *2026-07-12, version 26.6.2* Hi. I love your items. I like to also buy things on sale. You need to have a 15 minute time period where your items are safe in your cart OR at least after I have put in my credit card information and am getting ready to hit submit purchase that someone cannot swipe my item then. Really unacceptable and unprofessional as a company. ## Most praised reviews (10 highest-rated) ### 5/5 — Love FP! 🤍✌🏼🌻 *2026-08-25, version 26.8.1* I have absolutely loved everything I have purchased! So unique 🌻 ### 5/5 — Maida *2026-08-23, version 26.8.0* Good ### 5/5 — Comfy and cute *2026-08-22, version 26.8.0* Lots of compliments on this girl overall set. I love the ease of slipping it off plus great material and color on point with the online pics ### 5/5 — Eazy to use *2026-08-22, version 26.8.0* This app is a user’s friendly. ### 5/5 — Authentic retailer direct *2026-08-22, version 26.8.0* Makes shopping easy well laid out and designed. ### 5/5 — Company *2026-08-21, version 26.8.0* Love you guys!!!!! ### 5/5 — Love the clothes *2026-08-20, version 26.8.0* Best COMFORT ### 5/5 — Simply the Boho Best *2026-08-19, version 26.8.0* Free People is the best in store, app and online shopping experience! Most unique funky flattering clothes! Easy to navigate on line and true to the pictures and easy to return! ### 5/5 — Love this app *2026-08-19, version 26.8.0* The best clothes ### 5/5 — My one and only *2026-08-18, version 26.8.0* My one stop shop for everything!! Free People 🫶🏼 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*