# Freed - AI Scribe & Assistant — user reviews > 21 indexed App Store user reviews of Freed by Freed Inc, rated 4.80/5 from 515 ratings. - Source: https://appshunter.io/ios/app/freed-ai-scribe-and-assistant/id6449428266/reviews - App overview in markdown: https://appshunter.io/ios/app/freed-ai-scribe-and-assistant/id6449428266.md - Rating breakdown: 5★ 459 · 4★ 30 · 3★ 7 · 2★ 4 · 1★ 15 ## What do users think of Freed? Overall sentiment: mixed **Pros** - 🚀 Saves significant time on charting (1-4 hours daily) - 🎯 Excellent speech recognition and transcription accuracy - 👍 Simple and intuitive user interface - 🌍 Multilingual support including Spanish - 🔒 HIPAA-compliant and secure - 📝 Comprehensive note generation and organization - 💰 Affordable pricing compared to alternatives - 😌 Reduces mental and physical fatigue from charting - 🔄 Works across multiple devices (iPhone, iPad, Mac, web) **Cons** - 🐛 Frequent connectivity issues and crashes - 🐛 White screen errors on iPad and iPhone - ❌ Poor customer support and unhelpful responses - ⚠️ Data loss and documentation disappearing - 📋 Poor note structure in assessment and plan sections - 🔧 Issues after app updates break existing templates - ⏸️ App pauses randomly during visits - 🎯 Incomplete capture of medical decision-making details - 💸 Expensive subscription cost - 🔌 Compatibility issues with M2 MacBook Air **Commonly reported bugs** - Constant connection drops and crashes - White screen display on iOS devices - Random app pausing during patient visits - Notes disappearing after visits - App malfunction after updates - M2 MacBook Air compatibility issues - App unable to open or load - Incompatibility with Safari on certain devices **Most requested features** - Customizable note templates and personalization options - Better structured assessment and plan section generation - More detailed capture of etiology and clinical reasoning ## Newest reviews (1 of 21) ### 3/5 — Decent *2025-01-20* Works ok until it doesn’t and your whole note doesn’t exist after an hour long visit. **Developer response:** Hi, Thank you for the feedback. We are committed to making the app reliable and consistent, please reach out to us at support@getfreed.ai to help us resolve issues that you may have encountered. ## Most critical reviews (10 lowest-rated) ### 1/5 — If I could give zero stars, I would *2025-03-20* Everything is all well and good until you have a problem. Then. you realize the flaws in the system. There is no way to personalize notes. The app might go through an upgrade and all of a sudden, you have problems with your template. But worst of all, sometimes you lose your documentation. The latter is the position I find myself in as I try to recreate my clinic. I dont even have my handy notes to help me because I put my trust in this technology. And worse, there is no one to call an help! All they have is a bot that directs you to form articles that do not help with the matter at hand. So disappointing. Never again. I am closing up all my remaining documentation, and will be on the hunt for something else. I hear Heidi might be the way to go. ### 1/5 — Update *2024-11-03* The new update is terrible and makes using the app much more complicated. I am exploring other options. ### 1/5 — App keeps pausing randomly *2024-04-29* App keeps pausing randomly during the visit so I lose half my note. Unusable if this keeps happening. ### 2/5 — Glitchy *2025-04-01* Great when it works. Haven’t used in a while due to just white screen on the iPad and iPhone. Tech support just asks for a screen shot with no other help **Developer response:** Hi, Thank you for the feedback. We are committed to making the app reliable and consistent, our team will reach out to follow-up with you on the issues you are seeing. ### 2/5 — Not ready for clinical use yet *2024-04-02* I really wanted Freed to deliver what it promises, but it misses in a big way. The notes are very poorly structured at the end of your visit. It is especially problematic in the assessment and plan section when you are left with a massive list of problems that the patient mentioned, and other conditions that were barely referenced in your conversation. I found myself taking 10 minutes to edit the freed note when it would’ve taken me five minutes to compose it on my own. ### 2/5 — I cannot get it to work on M2 macbook air *2024-03-13* The app works great in my iphone and two intel macs, but I cannot get it to work in Safari or the Freed app on the M2 macbook air. Freed ai scribe works with firefox on the web site. I've asked freed and they don't have a solution. ### 2/5 — Great price, falls short on performance *2024-03-01* Great price. But significantly deficient in capturing everything that you say to the patient in the assessment and plan or medical decision-making. For example, if I mention the etiology of the patient’s problem, it always fails to scribe this information. It only scribes brief bullet points. This is by no means a complete solution. ### 2/5 — Not working *2023-09-20* App helpful but now it’s not working. Cannot get into the app to collect data is frustrating and no one to contact. Did I mention the app is not cheap? If I cannot open the app I will definitely cancel and find another app. ### 3/5 — Battery Drain *2026-07-07* I was great until the recent update - The battery drain on the most recent version has been rather significant. I used to be able to make it through my ENTIRE clinic on my brand new iPad with over 60% of battery remaining, and now I can barely make it through one HALF of clinic with 50% remaining. I have uninstalled the app and rebooted my iPad with no success to stop it. ### 3/5 — Glitchy *2025-04-16* Great when it works. Haven’t used in a while due to just white screen on the iPad and iPhone. Tech support just asks for a screen shot with no other help **Developer response:** Hi adamillio, Thanks for your feedback! We’ve recently fixed several white-screen issues in our latest update. Please update the app and let us know if you’re still seeing this so we can help get it sorted. You can reach us anytime at support@getfreed.ai. – Mike from Freed ## Most praised reviews (10 highest-rated) ### 5/5 — Constant connectivity use *2025-09-22* Constantly loses connection and crashes ### 5/5 — Very useful *2025-08-28* Very good AI scribe. I’ve used several primarily for precharting and this one has been the best overall. Only downside is cost, especially as newer free versions are becoming available ### 5/5 — Amazing *2025-03-10* Amazing app protected by hippa ### 5/5 — Best app aver *2025-02-21* As a non-native English speaker, I previously spent 3-4 hours charting, which was physically and mentally taxing. Fortunately, I save time I have Spanish-speaking patients, and the app seamlessly supports multiple languages. I highly recommend this app to anyone seeking to save time and effort in charting. Great for providers ### 5/5 — Love it *2025-02-14* This technology is awesome. I feel so…freed up to focus on my patients and let the app capture our conversation. My notes are much more comprehensive and I’m extremely impressed with how it captures and organizes everything we talk about, even when we’re speaking in Spanish! ### 5/5 — Amazing! *2024-10-17* Incredible technology. Easy to use. Saves me an hour per day. Cheaper if you subscribe on their website ### 5/5 — Game changer *2024-05-03* For me this has been a game changer. Extremely simple user interface. IMO better speech recognition than dragon medical which I will abandon now. Very fast learning curve. Makes the generation of notes extremely fast and easy. But at the end of the day it all depends how you want to put things together and how complex you want your note to be. I personally just go to the summary and my edit takes maybe 1-2 minutes for the final note. I get to go home again after my office and spend time with my family instead of charting. ### 5/5 — Game changer *2023-12-04* This is lifesaving and frees me to listen and care for my patients. I can use my phone or my computer…AMAZING!!! My CMA and I named our AI friend Dottie…she’s one of the team! 😉 ### 5/5 — Saves 2 hours of my life daily *2023-11-24* Really excellent app. Helps me get to spend time with my family. I recommend paying through the website; it is 40 dollars cheaper because Apple is not the middle man ### 5/5 — Life changing *2023-09-20* So far so good. Frees me up and gets it done! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*