# Freedom Mobile My Account — user reviews > 176 indexed App Store user reviews of Freedom Mobile My Account by Freedom Mobile Inc., rated 1.90/5 from 18 ratings. - Source: https://appshunter.io/ios/app/freedom-mobile-my-account/id891807900/reviews - App overview in markdown: https://appshunter.io/ios/app/freedom-mobile-my-account/id891807900.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 13 ## What do users think of Freedom Mobile My Account? Overall sentiment: negative **Pros** - 💳 Easy top-up for pay-as-you-go accounts - 🌍 Canada-US free roaming available - 📊 Helps track data usage **Cons** - 🔐 Excessive and repetitive login requirements - 🐛 Numerous bugs and glitches throughout app - ⚠️ App crashes frequently during transactions - 🔄 Doesn't retain login session between uses - 🌐 Just a website wrapper, not a native app - 📱 Poor UI/UX design and navigation - ⏱️ Slow loading times and performance issues - 🔑 Complex multi-factor authentication process - ❌ Missing key features and functionality - 🚫 No Face ID or biometric login support - 📄 Cannot download bills from within app - 🔙 No back button to navigate between pages - ⚡ Laggy and unresponsive interface - 🔓 Requires re-authentication for every action - 📵 Verification codes not recognized by iOS autofill - 🔌 Logs out unexpectedly when switching apps - ❓ Confusing and unclear usage data display **Commonly reported bugs** - Login process requires entering phone number twice - App crashes when attempting to complete orders - Verification codes not sent or delayed - PIN system not functioning properly - White screen on app launch - App gets stuck on loading screen - External links require re-authentication - Upgrade/Add line popup appears repeatedly - Usage tab doesn't display current data - Billing information displays incorrectly - App hangs when switching between pages - PDF opens with no way to close on iOS - Autofill not working for login fields - Unexpected logouts during navigation - Error messages about internet connection despite working connection - App redirects to website unexpectedly - Navigation loops back to homepage **Most requested features** - Native mobile app instead of web wrapper - Face ID and biometric authentication - Remember login credentials option - Back button for page navigation - Bill download functionality within app - Disable 2FA option for users - iOS autofill support for verification codes - Session persistence between app launches - Simplified single-step login process - Data usage breakdown and detailed billing - Better UI/UX design following iOS conventions - Faster app performance and loading times - Offline functionality for basic features - Push notifications for account alerts - Dark mode option ## Newest reviews (18 of 176) ### 2/5 — Log in *2026-07-23, version 3.0.3* Add a way to stay logged in or add faster logging methods like a passkey (favebod, finger print etc) ### 1/5 — Terrible *2026-06-30, version 3.0.3* Absolutely terrible app. Outdated, buggy, and no updates. Don’t bother making an app if you’re not going to update it ### 1/5 — Worst company with the worst service. *2026-06-12, version 3.0.3* I’ve been a loyal customer for almost a decade and the service has taken a complete dive. They don’t honour their deals, don’t call back when they say they will after inconveniencing your entire work day and don’t give a lick about their customers. I’m switching providers asap. It was never good service but now it’s just irredeemable. If I could give a negative rating I would. It’s minus 5 stars. It’s basically a scam. ### 2/5 — Horrible Frustrating App *2026-06-10, version 3.0.3* Come on Freedom FIx THIS APP! The app requires multiple sign-ins simply to see the bill. Even then, one can’t open it in HTml just download in psf that my iPhone reader won’t read (and says the file is corrupted)..there is no need why simply seeing one’s bill on an iPhone should be so difficult/impossible. ### 1/5 — Out of touch UX – The worst login experience *2026-06-09, version 3.0.3* Freedom Mobile, please fire the person who designed the UX login authentication for this app. They have made the sign-in process so hard for users. Why do I need to log in over and over again? Why do I have to enter my phone number twice just to get in? To make matters worse, the One-Time Password (OTP) sometimes takes up to 5 minutes to arrive. This app is completely out of touch with modern design and basic user convenience. Fix your authentication flow. ### 1/5 — App created by imbeciles *2026-06-07, version 3.0.3* Just try to download your invoice . It is hidden behind 100 clicks. And once you click to download, you get a txt file with 0 info. Morons! ### 1/5 — So bad *2026-06-05, version 3.0.3* App turns on a bitcoin miner when launched and causes the pages to never load ### 1/5 — The worst app ever *2026-06-05, version 3.0.3* This is probably the most frustrating, glitchy, slow app I’ve ever had to use. I pray that Freedom upgrades it and makes it more user effective in the near future, because it affects my entire freedom shopping experience. ### 1/5 — Horrible “app” *2026-06-05, version 3.0.3* The app isn’t even an app, it’s just their website which means every time you open it you have to login, not to mention opening any external links or documents in app always requires a restart afterwards because there’s no way to close them which means you have to restart and login again and again and again. Freedom, I appreciate your service and price but would it kill you to spend a bit of money hiring someone to make a decent app for your users? ### 1/5 — So bad that makes me change carrier *2026-06-03, version 3.0.3* This app is so bad! I like Freedom as a phone carrier, but this app alone makes not with it to stay with the company. It feels like freedom intentionally makes it hard to use so that users don’t check their usage and the new promotions frequently! ### 1/5 — Ridiculous security steps *2026-06-03, version 3.0.3* This app has one if not the worst experience to login to account to check your data usage even financial institutions they don’t have this type of security which is inefficient ### 1/5 — Don’t go to this company *2026-05-27, version 3.0.3* NO customer service. No service that you pay for. Just called twice and they hung up on me both times. Going back to a carrier that actually provides service! ### 1/5 — Not even does the bare minimum *2026-05-24, version 3.0.3* A pointless app, love freedom but this thing sucks. Just go on the actual site. There is no need for this app when half of its tabs take you straight to the website. Super counter-intuitive. ### 1/5 — Login issues *2026-05-21, version 3.0.3* Garbage app that can’t remember your login information. Every time I want to check my data usage I have to login again through their cumbersome email pin then login code process. I should not have to login every time I open the app. ### 1/5 — Very disappointing experience *2026-05-20, version 3.0.3* I really wanted to try this and was excited to leave the big-3, but Freedom has a long way to go to be usable. Their customer service is really bad, the app is barely usable, the coverage and connectivity is bad, the setup process (e.g. porting the phone number) is riddled with bugs and impossible to complete successfully. Canada needs competition in this space, but Freedom unfortunately is not good, at least not yet. ### 1/5 — Pure Rump *2026-05-11, version 3.0.3* Can’t save login ### 1/5 — Requires login every time *2026-05-09, version 3.0.3* Requires login every time ### 1/5 — HORRIBLE *2026-04-30, version 3.0.3* What a useless app you get the app and every single time you open it you have to sign in and re-verify what’s the point in having an app the absolute worst app I have ever gotten in my life ## Most critical reviews (10 lowest-rated) ### 1/5 — Great service horrible app *2026-08-11, version 3.0.3* While I’m a satisfied Freedom Mobile customer, the app isn’t an app. It’s a (poorly) wrapped version of their mobile site. If you need to make any account changes, it’s more convenient to just access the site directly from your browser. ### 1/5 — A waste of storage space! *2026-08-10, version 3.0.3* Useless app, when trying to view the usage in cv format, cannot exit. Uninstalling. ### 1/5 — Fix this! *2026-07-31, version 3.0.3* An app made by beginners. Terrible interface. Does send texts for 2 factor authentication which it makes you do every time and as of last few days won’t even launch. Just brutal. ### 1/5 — Can’t receive verification codes, and Too many scam calls and texts *2026-07-28, version 3.0.3* Freedom Mobile needs to do a better job protecting customer phone numbers. It feels like I’m getting far too many spam and scam calls, which makes me wonder whether enough is being done to prevent abuse. Customers shouldn’t have to deal with constant unwanted calls. Please improve spam call protection and be more transparent about how customer information is safeguarded. What’s the point of having a phone plan if I can’t even get verification codes from banks, apps, or other companies? Totally unreliable — I’ve missed important logins and can’t use basic services because Freedom Mobile blocks or fails to deliver these texts. This isn’t just inconvenient, it makes the service useless. It’s stupid how Freedom Mobile doesn’t block incoming scam texts and calls. I get them every single day now, and it’s getting really annoying. Other carriers already have proper spam filters and call-blocking, but Freedom seems to ignore it. Please step up and actually protect your customers from scammers. ### 1/5 — World worst mobile app. *2026-07-28, version 3.0.3* Somehow this company is rather getting worse by the day. You can make any independent choice or simple mange your transaction because this company want access to your wallet. Uncontrollable access. ### 1/5 — Completely useless *2026-07-23, version 3.0.3* This app is completely useless. Not even a mobile app. It’s just a webpage translated into a phone app that doesn’t act as an app. Buggy as hell too. ### 1/5 — Horrible *2026-07-20, version 3.0.3* The worst app I have ever used. Get your pin wrong once and wait 30 minutes to try again. What makes you think waiting is going to be any better??? Hard to find information about your account. Absolutely HATE this app. ### 1/5 — Lazy programmers *2026-07-10, version 3.0.3* It is just an app that directs you to the login page and shows you exactly the website! ### 1/5 — bad *2026-07-06, version 3.0.3* boy, you can really tell this is a poorly ported website from 2018. ### 1/5 — Just a website wrapper *2026-07-05, version 3.0.3* An embarrassing excuse of an app - it’s not an app, but a website wrapper that 1) requires a re-authentication EVERY new session 2) doesn’t have FaceID support 3) if you want you view your bill, the app kicks you out to Safari and you have to re-login again. ## Most praised reviews (10 highest-rated) ### 5/5 — Really Freedom *2026-05-23, version 3.0.3* The application is simple, but it does the job and it’s working. But I wanna give five stars for the whole Freedom team and customer service. I switched to Freedom recently and I’m very happy sure it’s not always perfect but I’d like to support companies. Freedom plans are amazing because they can cover up 120 countries around the world. Yay ### 5/5 — Great customer service *2026-04-24, version 3.0.3* At the Ottawa location in Kitchener very helpful and very useful employees Tirth Shah was very helpful when I was there ### 5/5 — Easy to top up *2026-02-17, version 3.0.3* Easy to top up pay as you go account ### 5/5 — Usage *2024-11-20, version 3.0.3* Usage does not work and this must be fixed. ### 5/5 — How Much Freedom???... Time Will Tell! *2016-11-22, version 1.0.14* I'm merely curious to see what will transpire. In all facets that would only surround existing customers 🤔 ### 4/5 — Remember login details *2024-08-11, version 3.0.3* Love the service and the Canada-US free roaming. However your app could include the checkbox: remember my id and password ### 4/5 — Need a few additions *2015-04-07, version 1.0.7* Need to have a section that shows credit balance Also need to provide a section where it shows the breakdown of the bill (.pdf) like it has when accessing account through a browser ### 3/5 — Annoying Login Process *2025-12-27, version 3.0.3* Wants your phone number as your login ID. Then it makes you enter the same number again, to send you a verification code. Very annoying to have to enter the same thing more than once in the login process. Why can’t they enable face I.D. Login?? ### 3/5 — Interface needs work. *2025-05-14, version 3.0.3* Needs better UI/UX, and no double sign in. Reference bell’s model from 2022-2023 ### 3/5 — Logging in *2024-08-13, version 3.0.3* It’s helps with tracking usage but it makes me log in every single time I mean come on let it keep u there --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*