# Freely Travel Insurance — A company of Zurich

> App-based travel insurance offering customizable medical, trip, and belongings coverage. (iPhone/iPad app by COVER-MORE GROUP LIMITED.)

- Source: https://appshunter.io/ios/app/freely-travel-insurance/id1542672696 (this page in markdown: same URL + `.md`)
- Developer: [COVER-MORE GROUP LIMITED](https://appshunter.io/developer/1565887563)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.70/5 from 145 App Store ratings · 55 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 122 MB
- Languages: American English
- Released: 2021-04-26
- Data updated: 2026-08-31
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/freely-travel-insurance/id1542672696/reviews.md

## What is Freely Travel Insurance?

Travel insurance in an app 

As seen in Forbes. Get medical, trip and belongings coverage, and customize your policy for things like Pre-Trip Cancellation, Trip Inconvenience, Snow Activities, and more. Only pay for the extra coverage you need and get 24/7 access to our medical and emergency specialists. 

Why travel with the Freely app? 

- Get a quote - Booking a trip? Get a quote in minutes for your next adventure. 
- Safety alerts - With our built-in SOS feature, you’ll receive geo-specific safety alerts in near real time. 
- Medical and emergency assistance - Get 24/7 access to our medical and emergency specialists. 
- Chat support – Got questions? Get help by speaking with our support team via live chat Monday-Friday 8:00am–7:00pm CT. 
- We donate 1% of our revenue to environment and social causes.  

Important information 

Read our Travel Insurance Policy at freely.me/us/travel-insurance-policy before purchasing to decide if this coverage is right for you.

## Key features

- Customizable policy options
- Medical and emergency assistance
- Real-time safety alerts
- Trip cancellation coverage
- 24/7 medical specialist access

## What do users think of Freely Travel Insurance?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use app
- 👍 Simple and straightforward
- 👍 Affordable pricing
- 👍 Flexible policy options
- 👍 Good coverage
- 👍 Quick application process
- 👍 Responsive chat support
- 👍 User-friendly interface
- 👍 Easy to navigate
- 👍 Good value for money
- 👍 Trustworthy and legitimate
- 👍 Helpful during claims
- 👍 Clear documentation
- 👍 Ability to add extras
- 👍 Innovative features like destination reviews

**Cons**

- 😞 Claims are often denied
- 😞 Difficulty with payment
- 😞 App glitches and bugs
- 😞 Lack of flexibility for changes
- 😞 Poor customer service for issues
- 😞 No luggage cover
- 😞 Discount codes not applied
- 😞 Inability to attach screenshots
- 😞 Vague PDS/T&Cs explanation
- 😞 Issues with booking system errors

**Commonly reported bugs**

- App won't scroll to select state
- Login issues, code not received
- Login screen covers 'next' button
- App cannot be started with latest version
- Payment adjustments not possible
- Inability to attach screenshots from library on iPhone
- App freezes and crashes
- Forms freeze
- Address not able to be entered
- Quote needs to be done twice for payment to work
- Accidentally cancelled cover, unable to change dates

**Most requested features**

- Ability to buy an annual multi-trip policy
- Dark mode option

## Recent user reviews (10 of 55)

All indexed reviews: https://appshunter.io/ios/app/freely-travel-insurance/id1542672696/reviews.md

### 5/5 — Easy Peasy Cover

*2026-07-15*

Found the ease at setting up travel insurance for our forthcoming holiday so straight forward. I’ve used Freely previously (and others) and always found it so simple to get cover. No claims as yet, so can’t comment on the claims service.

**Developer response:** Hi there! Thanks for sharing your feedback — we’re glad to hear the process felt straightforward and that you’ve consistently found it simple to get cover with us. It’s completely fine that you haven’t had to make a claim yet, and if you ever do, our team will be here to help you through it.

### 5/5 — Freely travel insurance

*2026-05-05, version 6.3.1*

Freely provides an easy and simple way to purchase travel insurance. Kudos to Freely!

### 5/5 — Best travel insurance policy ever!

*2026-03-05*

Insurance is something that you never want to use but in the case you do, you want to know they are on your side. I chose a Freely Policy due to its flexibility. We were skiing and this policy allows you to insure only the days you are skiing, or other activities you are doing. The sign up process is very easy and I liked a lot of the features, like being able to contact a doctor. I have paid ridiculous amounts on doctor call out fees in the past. This is a free service on the app. I also liked the fact that they were reasonably priced and are backed by Zurich. We were in the unfortunate position where we needed emergency medical assistance and I reached out to Freely immediately. I had a case manager that I spoke to who guided me through the whole process, which is a lot harder in a different country, with different systems and processes. They kept me up to date and were extremely responsive. My advice would be if you are in any medical situation, reach out to discuss it with them. I was given approval to fly home and we had to amend our travel plans as we were only at the beginning of the holiday. I had the choice to have Freelys travel agent book or I could book the flights home myself. I chose the later as I just wanted to get home and it would have taken an extra day if I waited for their travel agent. I came home lodged a claim and the whole process was communicated. I received all money back (minus Excess) in a very timely manner and the claims process was also easy. I would highly recommend using Freely

**Developer response:** Hi there! Thank you for sharing your experience with us. We’re glad to hear that the flexibility of the policy and the support you received during your medical situation were helpful, especially while navigating everything overseas. It’s great to know the claims process and communication met your expectations. We appreciate your recommendation and are grateful you took the time to provide such thoughtful feedback

### 5/5 — Great app

*2026-02-16*

This is the best travel insurance app, it makes it so easy. I can’t believe it took so long for a company to do this. The only thing that could be better would be the ability to buy an annual multi trip policy like you can on the Cover-More website.

**Developer response:** Hey Steve,

Thanks so much for this review :-) We're stoked that you enjoy using the Freely app.

We take your feedback about the multi-trip policy. We're working hard to continue delivering travel insurance that people love, so we'll definitely take it onboard. Watch this space!

If you have any questions about your policy, please don't hesitate to reach out via the Freely app.

Safe travels,  
The Freely team

### 4/5 — So easy

*2026-02-04, version 5.11.0*

Easy to insure  all in black and white

### 5/5 — Exceptional

*2026-01-25*

I can comment on the claim process as thankfully have never had to claim but I always take out this insurance. It’s affordable and flexible. The chat has always been prompt and helpful.

**Developer response:** Hi there, thank you for sharing your feedback. We’re glad to hear you’ve found the insurance flexible and the chat support helpful. We look forward to the next trip! Please don't hesitate to reach out with any questions. Thanks again!

### 5/5 — Outstanding cover

*2026-01-05, version 5.11.0*

Easy application well written documentation easy to follow app

### 5/5 — Travel Insurancr

*2025-12-22, version 5.11.0*

Easy to use

### 1/5 — denial guaranteed

*2025-11-15, version 5.10.0*

app is great but when you claim they just deny the claim.

### 5/5 — Freely App

*2025-10-28, version 5.10.0*

App makes travel insurance easy to navigate

## Frequently asked questions about Freely Travel Insurance

### What does Freely Travel Insurance do?

This app provides travel insurance coverage, including medical, trip, and belongings protection. You can customize your policy with options like pre-trip cancellation and snow activities. It also offers 24/7 access to medical and emergency specialists and real-time safety alerts.

### What are the key features of Freely Travel Insurance?

Key features include the ability to get a quote quickly, receive geo-specific safety alerts with an SOS feature, access 24/7 medical and emergency assistance, and chat with support. Policies can be customized for specific needs.

### How much does Freely Travel Insurance cost?

The app itself is free to download and use for getting quotes and managing your policy. You only pay for the extra coverage you need when purchasing an insurance policy. Specific pricing will vary based on your chosen coverage and trip details.

### Is this app compatible with my device?

The provided information does not specify device compatibility. However, as a mobile application, it is designed to run on smartphones and tablets. It's recommended to check the app store listing for your specific device's operating system and version requirements.

### Who is Freely Travel Insurance for?

This app is ideal for travelers who want flexible and comprehensive insurance. It's suitable for those planning various types of trips, including those involving specific activities like snow sports, and who value access to emergency assistance and safety information.

## Version history (last 5 releases)

### 6.8.0 — 2026-08-05

We just made travel insurance even better. Yep, it’s possible. Freely Travel Rewards is here. Unlock policy discounts, partner offers and rewards just for taking us with you.

### 6.7.2 — 2026-07-27

We just made travel insurance even better. Yep, it’s possible. Freely Travel Rewards is here. Unlock policy discounts, partner offers and rewards just for taking us with you.

### 6.7.1 — 2026-07-22

We just made travel insurance even better. Yep, it’s possible. Freely Travel Rewards is here. Unlock policy discounts, partner offers and rewards just for taking us with you.

### 6.7.0 — 2026-06-29

We fixed some bugs and made improvements to make your Freely experience even better.

### 6.6.0 — 2026-06-10

We fixed some bugs and made improvements to make your Freely experience even better.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*